This was posted 5 years 2 months 4 days ago, and might be an out-dated deal.

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Free 3 Months of NBN50 @ FibreMax

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Free 3 Months of NBN50 @ FibreMax
Go to Deal
aoujay51 on 18/09/2019 - 10:12 fibremaxhero.com.au (4406 clicks)
Last edited 18/09/2019 - 10:38 by 1 other user

Absolutely no idea about the company or it’s service but hey, it’s free and no obligation to continue after 3 months.
From website:
We are inviting you to become a FibreMax® HERO. As a FibreMax® HERO you will have access to our unlimited Advance NBN 50 plan. Our Advance NBN 50 plan is for small to medium businesses or power home users that are looking for constant faster downloads.
Absolutely FREE

This is an absolutely free and no obligation offer. You don’t even have to provide your bank details.

Enjoy this advanced service for 3 months. After this period the service will automatically terminate, no questions asked. You will be given the option to continue with the service, but you are under no obligation.

Spots are Limited

Although company may need you to:
We may ask you to

Run some tests

Use the service daily

Give us weekly feedback

Record your user experience

**Pricing for the plans : https://signup.fibremax.com.au/

Good luck and hopefully it’s beneficial to someone.

Enjoy

Internet Broadband FibreMax nbn

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closed Comments

  • cycleri3 on 22/09/2019 - 15:41
    +1

    I got an email from FibreMax saying they have scheduled an NBN Tech visit as I am a Service class 33 (NCD Required). Its 2 weeks away though. :(

    • mapax on 22/09/2019 - 20:53

      Me too, but mine is "only" 10 days and says something about being a "resched", which kind of sounds like a reschedule but I've never had an appointment before.

      I was a little surprised they are working on a Sunday and thought I wouldn't hear anything until tomorrow.

      • EDM on 23/09/2019 - 11:16

        Got an email too, not sure why they need to visit considering I'm already on NBN.

  • kampua on 22/09/2019 - 21:09

    Anyone has any luck arranging for the transfer to happen at a later date? I just paid for another month with my current isp.

    • ssquid on 22/09/2019 - 21:12

      Your ISP doesn't do pro-rata refunds?

      • kampua on 22/09/2019 - 21:22

        I am with Superloop, could'nt find it in their T&C.

      • cycleri3 on 23/09/2019 - 09:48

        Almost none do these days - Aussie, Superloop etc.

  • testeagles on 23/09/2019 - 10:42

    Just read this on Fibremax FB. Going to see some angry people in this thread. Luckily I re-applied thanks to scalebearer's earlier post as the FB link was not sent out until Sunday morning :)

    ~~

    We want to apologise if you have received an incorrect approval text message last week.

    A new link was published on our Facebook page to allow everyone an equal opportunity to re-apply for the HERO Program. Since then we are fully subscribed and we are looking at ways to extend this offer to more customers.

  • gbud on 23/09/2019 - 12:04

    Has anyone been connected yet that was preactive?

    • Tyson on 23/09/2019 - 13:04

      I just got an email I've been activated but won't be able to test anything until after work

      • Kewjonson on 23/09/2019 - 13:10

        Can you please let us know when you signed on to this offer. I signed on wensday, got my sms saying my application was approved. Nothing after that

        • Tyson on 23/09/2019 - 13:13

          I signed up Wednesday, got an sms just like you then nothing.

          Yesterday I created an account here https://signup.fibremax.com.au/.

          Today I'm activated.

        • gbud on 23/09/2019 - 13:44

          I signed up Wednesday still waiting to be activated aswell. I emailed them just to confirm that it was a Transfer as I was with a different isp last month. They replied that they will go ahead and proceed the transfer and cancel the technician appointment so this may be your problem.

        • Kewjonson on 23/09/2019 - 14:53

          Yes, it seems like signup process was screwed up. I signed up from the initial page and got the sms. But it seems like the process was moved about .. there were few lucky people who got the offer at the end. I will stick with ABB

  • PMAU on 23/09/2019 - 12:23

    Activated today. Perth City FTTH. Speed Test 48/18. Quite happy thus far. Thank you :)

    • gbud on 23/09/2019 - 12:27

      Nice. Cheers for the reply. :)

  • mini2 on 23/09/2019 - 13:00

    Anyone churned from Belong FTTN to Fibremax?

  • mr_asstight on 23/09/2019 - 15:12
    +1

    @wba.fibremax.com.au
    Account used in ppoe along with PW?

    • FeZZa21 on 23/09/2019 - 16:55
      +1

      yes and vlan id set to 100

      • mr_asstight on 23/09/2019 - 18:52

        Ok thanks

      • code19 on 25/09/2019 - 08:50

        Would this be the same for HFC type nbn?

        • FeZZa21 on 25/09/2019 - 11:45

          no idea. try googling your HFC router model and "vlan id" then see if there's such a setting.

      • spy on 28/09/2019 - 08:13

        Do you have all the settings for a new fttn connection? I have the user name and password to log in to the portal, which my modem router says did not authenticate. Is it the same username and paid I enter into the router?

        • edrift on 28/09/2019 - 08:34

          It's a different username and password.

          Fibremax issue you the credentials for the modem

          • spy on 28/09/2019 - 11:18

            @edrift: Aah I see. I now have the nbn connection but no settings nor user credentials.

            • kampua on 28/09/2019 - 19:52
              +1

              @spy: Same here, never issued the setting or credential, connection has been switched over to them but can't connect at all.

              • spy on 28/09/2019 - 23:15

                @kampua: Frustrating!
                Even left a msg through the portal. No luck.

  • Franconian on 23/09/2019 - 19:10
    +5

    Not impressed, got confirmation by text last Wednesday and then nothing at all. Just found out that a 2nd sign up was created without any notification.

  • andymic on 23/09/2019 - 19:46

    On FTTP, connection was pretty straight forward and the help desk folks were very good to deal with (needed some config on their end to activate since I've never had NBN before)

    Speedtest result during peak hour: https://www.speedtest.net/result/8613871930 & https://www.speedtest.net/result/8613878889

    Will report back during a less busy time and compare the results

    Overall, I'm one very happy customer!

    • andymic on 23/09/2019 - 23:14

      Off peak speed is impressive: https://www.speedtest.net/result/8614370616

      • FeZZa21 on 24/09/2019 - 10:10

        you mean on peak since it was done at 9:11pm?

        • andymic on 24/09/2019 - 14:10

          This one was about 11PM, which I'd say is outside of peak times.

          The first 2 were at 7-8PM during peak time.

    • Stahh on 24/09/2019 - 08:42

      Thats a shitty speed for 50/20 during peak with fttp you must be testing over wifi

      • FeZZa21 on 24/09/2019 - 10:13

        crap speedtests via wifi is due to having a crap wifi router or maybe they're in a congested POI. my speedtests are always done over wifi (asus rt-ac68u) and they're always max. had a good play with fibremax over the weekend and it was same as being on ABB, so would most likely stick with these guys if their 100/40 prices are good.

        • Stahh on 24/09/2019 - 14:32

          Yes ac68u 5ghz will give you good speed although some people think testing a ISP provided wifi router with 2.4ghz from 3 rooms away will give accurate speed results

      • andymic on 24/09/2019 - 14:14

        I'm pretty happy with it - it's far better than hotspotting my phone.
        Yes test was done on Wi-Fi, I'll test with a cable tonight.

      • andymic on 24/09/2019 - 17:30

        Speedtest connected to router: https://www.speedtest.net/result/8616668351

  • steve84 on 23/09/2019 - 21:14
    +8

    So they harvested a bunch of phone numbers, then created a new sign up method without informing any of those that registered initially such that early registrants miss out? Not a good start guys.

    • Kewjonson on 24/09/2019 - 08:21

      Ya seems like a data harvesting ploy. Even the rep was saying , if you got the sms then wait till you get an email with activation details. After that rep went offline and has not responded to any comments here, indicating the registration method changer

  • hashtagbargain on 24/09/2019 - 16:28
    +1

    They've cancelled my initial application after taking all my details, and then messaged me saying I had to re-register.

    I initially suspected they sent out the message by mistake as my application was already accepted by them, but just came to know that previous applications were trashed.

    What a waste of time!

    • ssquid on 24/09/2019 - 16:37
      +2

      It's almost as if they initially signed up way too many people and needed a way to dump them…

  • code19 on 25/09/2019 - 08:54

    Can you help me with configuration?

    I live in area with HFC nbn. FibreMax scheduled an installation on 3 October. I suspect that's for Aris modem installation from NBN.

    After that does anybody know how I should configure a byo router that is connected to Aris?

    I see people mention pppoe, vlan id set to 100 etc, not sure how this applies to HFC type of connection.

    • mapax on 25/09/2019 - 09:40
      +1

      I'd be interested in knowing this too, but figured routers will be just different enough that I will have to mess around with settings when it's hooked up,

    • Costanza on 25/09/2019 - 11:40
      +2

      This might help you (but diff VLAN ID)
      https://iihelp.iinet.net.au/General_NBN_HFC_modem_setup_advi…

      • code19 on 25/09/2019 - 13:20

        Thanks. Some ozbargainers above mentioned VLAN ID is 100, hopefully that applies to HFC as well..

  • testeagles on 25/09/2019 - 10:58

    I am still sitting at pre active. Reached out via FB messenger but no response. Anyone have a contact number?

  • mini2 on 25/09/2019 - 12:33

    My preactive thing disappeared, maybe I won't be getting free interweb from them afterall. Bugger.

  • verden on 26/09/2019 - 19:01

    I have a Netcomm NF8AC modem and have configured the modem with the supplied config but i can't get it to connect to the internet. When connecting to a web site i get "performing TSL hanshake then nothing! Anyone got any ideas?

    • verden on 26/09/2019 - 20:39

      The issue has been sorted

  • edrift on 26/09/2019 - 20:40
    +1

    Did anyone with an existing HFC connection end up getting connected?

    I already had a HFC connection and modem but still haven't been connected.
    They scheduled to send out an NBN technician… Sounds unnecessary

    • lgacb08 on 26/09/2019 - 21:09
      +1

      they did the same to me, I sent a support ticket on the account portal and a lady called back, said she'll do the transfer and I just ignored the NBN technician visit message, but an hour later I got another email scheduled for another visit 2 days after the initial date, so not sure what's next step.

  • kds5pp on 27/09/2019 - 07:13
    +1

    I have been connected now. HFC, BYO. Like a few others above, initially an appointment was booked. I contacted them and let them know all that needed is a transfer.

    Speeds seem to vary but overall it is not too bad.

    • Steve-o on 27/09/2019 - 07:21
      +1

      What modem are you running on? I also have a HFC connection and looking for a compatible modem

  • Steve-o on 27/09/2019 - 07:17
    +4

    Hi guys I need some guidance.

    I managed to sign up and my connection is now ready (HFC connection). Issue is that my old Belong modem doesn't support VLAN tagging… I have an old adsl2+ modem (tp link td-w8961n) that's VLAN id doesn't go above 8 (need 100?).

    If there is no way to config the two to work any suggestions on a cheap modem that can?

    • code19 on 27/09/2019 - 08:42

      I'd be interested in knowing this too.

    • mini2 on 01/10/2019 - 18:38

      Bought an el-cheapo TP-Link TD-W9970 for this, couldn't get the Belong's 4315 ans 4353 to do the VLAN tagging.

  • unknownhitler on 27/09/2019 - 09:17

    Hi guys if anyone experienced this, I am on FTTP and I have used my router for number of retailers without any issue. Fibremax has asked me to change VLAN tagging and I can't find the setting maybe firmware has disabled it or something. DO you reckon I should get new router to change Vlan tagging?

    • FeZZa21 on 27/09/2019 - 11:34

      what's your router? obviously if you want to use this freebie you need a router that supports vlan tagging. other option is connect directly to the NTD and set the vlan on your ethernet adapter like so: https://imgur.com/qotlkWK

      • unknownhitler on 27/09/2019 - 12:26

        which router do you recommend, any leads?

        • FeZZa21 on 27/09/2019 - 12:27
          +1

          can't go wrong with asus rt-ac68u great performance and features

  • Stahh on 28/09/2019 - 17:43

    Connected can't tell any difference from ABB and fibremax. TBH for the average family/user most ISP will be the same apart from the support which you may never use.

    • Stahh on 28/09/2019 - 18:55

      46/19 - 7pm over wifi good speeds.

  • kampua on 28/09/2019 - 19:36
    +2

    I am using OpenWRT and managed to create an interface for VLAN 100 and the WAN port connected. But I still do not get internet connection. I wonder what could be wrong.
    https://imgur.com/a/2XqSPr6

    • edrift on 28/09/2019 - 20:09
      +1

      Wrong username and password.
      You need to use the credentials they issue not the portal ones

      • kampua on 28/09/2019 - 21:06
        +1

        Thanks for alerting me to this. They have never provided those information to me. I will have to wait until Monday to call them.

        • lorikeet on 29/09/2019 - 11:05

          For me what worked is:

          username: the one you you get when login into the portal, in "Services". It looks like [email protected].

          password: the first one you set for the portal, they send it in the account creation email.

          I changed the portal password but for pppoe auth the password stays the same as the first one.

          • kampua on 29/09/2019 - 14:08

            @lorikeet: They replied today on Facebook, pop in the username and password and it works. About 38/18 speed.

            • spy on 30/09/2019 - 07:06

              @kampua: Lucky you. I raised my ticket inside the portal (under support) which should be quicker but unfortunately no action.

              Seems like social media is the way if one wants support nowadays.

  • mr_asstight on 29/09/2019 - 15:19
    +3

    Still can't get mine working. It's wasted on me.

    • Stahh on 29/09/2019 - 18:21
      +1

      Yeh the requirement for for VLAN id set to 100 is a pain and means you can only use certain modems/routers and require to change settings. I guess ordering there modem would eliminate this issue although forced onto a sub par modem.

  • WallyWalrick on 30/09/2019 - 17:02

    First time NBN connection, currently connected but can't access HTTPS at all yet. Can ping, access sites like www.google.com.au, play online games but not HTTPS. Hopefully that gets fixed soon.

    • cycleri3 on 01/10/2019 - 11:35

      Wow.. are they spying on these free connections and since they can't spy on https its blocked?

    • lorikeet on 01/10/2019 - 12:25

      Are you sure you use the correct username and password for pppoe?

      When I put the wrong password I could access everything but HTTP and HTTPS were behind a proxy telling me to check my credentials.

      • WallyWalrick on 01/10/2019 - 18:19

        I did have the wrong username but that didn't fix the issue. They said it was a problem with the NBN not listing my connection as provisioned but not sure I totally believe that. It's fixed now so oh well.

        Sylon, I don't think so just a simple way to say to the customer that there is an account issue.

        My speedtest.net results ping 3ms, 46.6/17 at 6:10pm and no packet delay/loss so far at least in Australian servers which is a change from what I'm used to (Optus).

        My only concern is that they do have readable password access so if you use a password on other sites I'd be changing them as a precaution.

  • denis7 on 30/09/2019 - 17:50
    +1

    Just my experience with FibreMax; had issues in transferring my services from my current provider (AussieBroadband as promo was ending)-(FTTN). After further discussion, I was told that the free trial is until end of November. I have passed on my feedback already that technically it is not 3 FREE months (being misled) and cancelled my request to transfer over to FibreMax.

  • edrift on 01/10/2019 - 07:19

    Anyone else still stuck at preactive?

    • 11hobos11 on 01/10/2019 - 10:32

      Me, however I do have someone supposedly coming around today. Got an email confirming the appointment. Have been in contact with the reps via FB messenger.

      Update: Have asked what the meaning of the pre-active is. Rep: "Hi, Just ignore that your service is provisioned and you should try to set up your modem. Did you recieve instructions for your modem setup?"

      • edrift on 01/10/2019 - 15:58

        I got details to setup my modem but it doesn't work.

        I set the username, password, vlan I'd but it doesn't connect

        • Stahh on 01/10/2019 - 19:06

          Try resetting modem with vlan id at the start

          • edrift on 01/10/2019 - 20:37

            @Stahh: I tried my D-Link modem router and it still won't connect. Just says 'busy' when trying to connect.

            I'm using pppoe with vlan 100 and vlan priority 1 and using the username and password supplied.

  • Noki6630 on 01/10/2019 - 08:57

    They did not contact me just sent text confirmation. that is not good

    • mapax on 01/10/2019 - 10:33

      You’ve probably seen it but they posted this to their website.

      Important Notice

      We want to apologise if you have received an incorrect approval text message last week.
      A new link was published on our FibreMax Facebook page (https://www.facebook.com/pg/FibreMaxAus) to allow everyone an equal opportunity to re-apply for the HERO Program. Since then we are fully subscribed.

      We appreciate your enthusiasm for assisting us in the testing of our services.

      Thanks to all the HEROes that are helping us to test our service. For all those that have missed out, we’re sorry. We are working on an offer for you.

      • Noki6630 on 01/10/2019 - 13:33

        No it is not like that! I submitted my request once aoujay51 published it here.
        then I received confirmation text same day and till now waiting!
        why you try to bold yourself by giving a Negative before trying to investigate more !

        • mapax on 01/10/2019 - 16:10

          I don’t know what you’re talking about, I haven’t negged anyone in this thread.

          What date did you try to sign up to fibremax?

          • Noki6630 on 01/10/2019 - 23:51

            @mapax: It is 18th September

            • mapax on 02/10/2019 - 06:50
              +1

              @Noki6630: In that case the quote from fibremax likely applies to you. They messed up the registration process and some people had to apply a second time using a different signup link.

              • Noki6630 on 02/10/2019 - 08:15

                @mapax: Tnx im gonna waite for a while now

  • mini2 on 01/10/2019 - 18:41

    Speedtest ping 15ms, 43/16 which is slightly worse than Belong.

  • jackofspade on 01/10/2019 - 22:19

    Speedtest 40/18 but struggles to stream 4K youtube

  • johnno1987 on 01/10/2019 - 23:44
    +1

    VLAN is unfortunately super important for this service to work, which meant me purchasing a new router. Was due for an upgrade anyway I guess.
    Results look OK. Ping: 6ms, 46/18.

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