I sold something on June 15 and the customer has filed a claim today of item not received. I checked the tracking number and it says Pending, no scan events. I contacted Australia Post who said they had an internal copy showing it was delivered on June 24 and that tracking info is removed from the website after 50 days. He filed a claim in 60 days. So I cant prove it was delivered with tracking number.
yes I am telling them now I need it
Good luck! I got scammed on eBay with Paypal payments and refuse to sell online anymore.
As a seller, Paypal sucks tbh so I now always get paid via beem it when selling stuff on Gumtree/marketplace etc
Isnt beem it using debit card? Cant they do a chargeback?
australia post just told me they cant make it visible. I replied Your word is not enough
Looks like I have to contact the Post Ombudsman
I went into my local AusPost and they printed out a screenshot of their internal system saying it was delivered. You might be able to do the same?
Isn't there a time limit to lodge a claim? I think it's one month after the estimated delivery date.
Im pretty sure its six months with paypal.
Ask them to write a letter stating that it was delivered. I did this once for ebay.
They have sent me something by email now but I will try the store printout also
Most likely the buyer will win the case even if you provide evidence. Ebay/Paypal almost never side with the seller.
not true, if you can show evidence that it was delivered, you are in the clear. Speaking from extensive experience on this.
I had an issue with a company that said they hadn’t received it and it was 3 months after delivery. Auspost email me a copy of the signature from their internal system but it had been removed from my tracking list. But a copy of the signature is different to a delivered notice. They could have delivered it to the wrong house. I hope you get a good result.
Looka like he picked it up at the delivery centre
Bam he has been caught… there has got to be CCTV footage of him showing ID and picking it up.
Anyway, I checked an order from May 7th this year, which is well over 60 days old, opened up the order details and expanded "Show postage details" it shows everything from when it was received by AusPost and until it was delivered.
Check that, it may not contain the tracking number but it shows the full tracking, the item, the payment method(s), the item number and the method of postage.
Not sure what that would look like from a sellers perspective however I am sure that it's something like what I see
I doubt that the warehouse will keep over 2 months of footage. Also, even if they did, good luck getting it from them without a court order/warrant for the footage.
Good point
Looka like he picked it up
Itsa notsa bad, aah shaddup a ya face.
Better send him an anonymous dog turd
I'm sure that will get delivered
If PayPal much you around go straight to the fos (or whatever it's called now). They will get onto them and you will get your money.
God I hate PayPal.
If you can locate the order on seller hub you can click on the tracking number and it will show delivered status,screenshot that and also pdf auspost email confirming the tracking delivered and submit those to eBay or PayPal
Public tracking shows Pending, no scan events. I only have a not very good email from Aust Post
I got a business account with Aus Post and the tracking information is always available in the eParcel portal.
Things go bad when the mail man forgot to scan it, or parcels signed by 'front door', singed by 'letter box'
I have sold digital items it the past that don't require postage (email delivery). I did get a couple scammers in that time. Way around it I found was to send an express envelope to a random house in the same suburb as the buyer and once it came up on the tacking as delivered I won the case everytime.
That's very clever indeed
I thought it had to be signed shipping
Not express shipping which has no signature
Nope they only go off the tracking. Reason I choose express is I send the envelope as soon as possible from when the PayPal transaction is disputed.
ok, things must have changed, when I sold stuff on ebay, years ago, I got caught out when I lost chargebacks due to express post
In any event it should be Australia Posts responsibility. Doesn't seem like there's any proof of exactly what happened either way… Unless you dig a bit deeper with them. Don't think PayPal can make you refund or anything like that until it's proven from Aus Post.
Look at things objectively - are you 100% sure the buyer got their item? They may be telling the truth. Maybe the item wasn't delivered correctly and someone else signed for it. It's unlikely though.
I say that because a person would have to be pretty stupid to try scam someone who has their address. You know where they live. Pay them visit and try to talk it out. If you're certain they're scamming you, compliment how nice their windows are and how shameful it would be if something were to happen to them, 16 times.
compliment how nice their windows are and how shameful it would be if something were to happen to them, 16 times.
then spend the rest of the week in jail… sounds like a plan
You can go to jail for complimenting someone's windows and observing the shame it would be for them to be broken?
Please cite legislation. You are well within your rights to utter such phrases as far as I know.
In Victoria : CRIMES ACT 1958 - SECT 198 http://classic.austlii.edu.au/au/legis/vic/consol_act/ca1958…
Threats to destroy or damage property
A person who without lawful excuse makes to another a threat—
(a) to destroy or damage any property belonging to that other or a third person or to himself and that other or a third person; or
(b) to destroy or damage his own property in a way which he knows or believes is more likely than not to endanger the life of that other or a third person—
shall, if he made the threat with the purpose of causing the other to fear that it would be carried out, be guilty of an indictable offence and liable to level 6 imprisonment (5 years maximum).
@Westuff: I see nothing in there which prohibits complimenting someone's windows and pointing out the shame it would be if they were to be shattered.
If a car insurance commercial tells you that your new BMW is smoking hot and it would be a darn shame if it were to get wrecked, are they breaking the law too?
@SlavOz: You can take your chances with the courts and the law.
I just provided the requested reference to threats to damage property, which is the way I interpret the comment made about the windows
You know where they live. Pay them visit and try to talk it out.
How are you gonna do that if the buyer is like interstate? You gonna drive/fly over there just to say hi and check on things?
according to tracking it was picked up from post office, I would rather declare it as delivered as per tracking
Now problem is , will eBay trust you?
Well its hard to say, they like the tracking to be visible, but its not my fault austpost takes it offline after 50 days
get Aus Post to show in an email or something it was delivered, upload it to Paypal/eBay