Warning! Scoopon - Mamaca’s Mediterranean Kitchen not honouring voucher

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• 

  joannatan on 22/06/2011 - 16:31

  no response from scoopon? then call your credit card company tell them that the merchant did't deliver the product, ask for charge back to the merchant.

• 

  frustrated at scoop… on 22/06/2011 - 17:00

  +1

  Scoopon replied to my first email (pretty much just mentioning their T&Cs) - and i have not heard from them since. Their 'customer service' email seems non-existant now that I have asked direct questions of their FAQ (stated above) which i believe entitles me to a refund. They have not been clear in jusitfying their reasoning. I'm not sure if the credit card charge back will still apply - the vouchers were bought in Feb (given to me as a gift in May). I will look into this though, thanks.
  Scoopon really needs to lift their game, stop hiding behing the same old T&C's line (which are miseleading and unfair) and start efficiently resolving problems with their customers. As I can see from these threads - I am not the only battling with them.

  • 

    joannatan on 22/06/2011 - 17:18

    you can try. but make sure your credit card company won't charge you extra cost when you do charge back to the merchant. just tell scoopon, refund or you claim charge back then see their response

  • 

    john smith on 26/07/2011 - 22:04

    +2

    How to get a quick resolution from Spreets and maybe Scoopon

    I had the same voucher and I tried to book much earlier and received the same response from Scoopon and Mamaccas. I didn't take it further but a couple of weeks ago I could not book an accommodation voucher from Spreets which cost me $120, I wasn't prepared to write this one off. I contacted Spreets support and received an automated reply stating that I would be contacted within 48 hours. 8 days later and no contact so I sent another message, still no reply days later.

    I found a post on a forum stating that Spreets were very active on Twitter. I posted a complaint and got a reply within hours from spreets (on Twitter) asking me for the details and promising to resolve the issue. I got a second message from Spreets within 24 hours of my first post stating that they had refunded my $120 and it would be in my account within a couple of days.

    My advice, log on to Twitter and post a complaint or a series of complaints until you get your problem resolved!

    • 

      voteoften on 26/07/2011 - 22:49

      Good on ya, John.

• 

  arcticmonkey on 22/06/2011 - 18:59

  "If you can't redeem your Scoopon because the company can't provide the good or service we'll refund your money."

  Should be enough to get a refund then. Not surprised you got an unhelpful email from Scoopon. There have been numerous examples of these posted on the forum.

  Dispute this with your credit card provider or contact the ministry of fair trading in your state.

  • 

    RogerDavis111 on 22/06/2011 - 19:41

    Pretty sure you've misquoted that reference articmonkey.

    Q: What about if the business I've got my Scoopon with goes belly-up or disappears in ways I can't even think of now before I get to redeem it?

    The answer is in relation to companies closing down - not because they've got no bookings left during the voucher time.

    There are a lot of issues with the restaurants that are on these deal pages. People wait until the last few days to make a booking, but there are heaps of bookings free during the earlier months. I've had heaps of restaurant deals from Spreets and Kudo which haven't been an issue because I booked early.
    Haven't had a foodie one from Scoopon, but I think it's best to book early for any of them.

    • 

      voteoften on 22/06/2011 - 21:27

      +1

      I agree with booking early, but the buyer should not have to book by some date that is not predisclosed.

      I have a Scoopon for tooth whitening and it was going to expire in a week or so (silly me). I called and they didn't have bookings for more than a month, but they would still accept my scoopon after the expiry date as long as I booked into one of the first available ones. That is how it should be. The consumer has no control over bookings and should be accommodated, even if it is after the expiry, as long as they book before expiry.

    • 

      arcticmonkey on 22/06/2011 - 22:39

      "Pretty sure you've misquoted that reference articmonkey."

      I didn't misquote anything. I was quoting the post made by 'frustrated at s…'.

      Regardless of the terms and conditions, other companies such as OurDeal, Cudo, Living Social and Deals.com.au appear to go the extra mile and provide good customer service. They don't seem to need a ticket ID to do it either.

• 

  scarletshoes on 22/06/2011 - 23:35

  +2

  After going crazy buying coupons after coupons that ended up expiring or not being honoured, I now only buy when I know I need it for something..and as soon as the voucher comes through I call up immediately and make a booking even if it's 3 months ahead! I've had a lot of bad experience trying to claim services (e.g. those whale watching trips, where they were fully booked a whole month before the expiry date — Scoopon) — $100 in the drain. I did go on an earlier trip though and it was a disappointment and sounded HEAPS better on paper/description than the actual daytrip turned out to be. I spent $200 for a big day out that promised to be exciting but turned out dreadfully mediocre. I should have spent the $200 on shoes instead!

  Then there was the cleaning service where they refused to honour even though there was still 3 months to expiry (Grabone - although I got refunded but still annoyed about it). Cheap Thai food (Cudo) where the coupon expired and I didn't even realise because I had a folder full of food vouchers and had totally lost track of all of them!

  So to save myself all that money I had essentially thrown money away!!!

  Now I think hard before I buy. If I do not need it I avoid getting tempted… no matter how good the deal sounds. My pet hate is that.. MANY of the merchants make you feel like you're a cheapskate because you have vouchers or give you second class service. Don't they know I have the potential to be a repeat full paying customer???

  • 

    joannatan on 23/06/2011 - 00:01

    it happen to me today, can't believe got different treatment compare than other 2 customer in this restaurant. at the end still over charge me $6 and refuse to give me the invoice (she said she need to give to scoopon), just assume this is for her tips, coz she knew i won't give her tips for her attitude, so i have been force to give her my $6 buck as her tips of the day :)

• 

  frustrated at scoop… on 23/06/2011 - 00:03

  +3

  The quote above was taken straight from the scoopon faqs. Yes, in an ideal world everyone would book early at the restaurants convenience. But, people have a right to book whenever they want,up until the expiry date. If the consumer is within the specified period their voucher should be honoured- it's as simple as that. Otherwise how easy would it be for all these restaurants to say 'sorry, we are full' to their prepaid customers… In essence stealing from them…. And then keeping their doors wide open to the public? I'm sure this is what they're already doing and who's gonna stop them?? Something needs to be done.

  • 

    Domingo on 23/06/2011 - 09:32

    +1

    Something needs to be done.

    It's called not buying them anymore. I've had enough bad experiences that I won't buy anymore.

    The average one is usually about 40-50 dollars for a 100-120 dollar meal. So say in general you save about $50. Now take into account how much time is wasted fighting for bookings, doing them at times that isn't convenient for you, fighting for refunds and just generally stressing about it and consider if it is still worth the discount. If so, carry on, but I've certainly found them to be not worth it.

    On another note, my first ever food Scoopon, a long time ago, was for Slow Down at Harley Court and I had an awesome experience there and have been back since. Unfortunately I can't say the same for any place since then.

• 

  frustrated at scoop… on 23/06/2011 - 12:20

  +1

  Your're right Domingo - I have bought many scoopons over the past year. You're lucky to find one or two that are worth your while.

• 

  Davros on 23/06/2011 - 12:29

  +1

  The Scoopon quote:

  Q: What about if the business I've got my Scoopon with goes belly-up or disappears in ways I can't even think of now before I get to redeem it?

  A: If you can't redeem your Scoopon because the company can't provide the good or service we'll refund your money.

  http://www.scoopon.com.au/pages/faq

• 

  voteoften on 23/06/2011 - 16:43

  +2

  Scoopon is going to have to pick up their act as the other companies appear to be mostly trying to keep customers happy.

• 

  GeriatricSod on 23/06/2011 - 18:38

  So I'm having the same run-around for Mamaca's Kitchen

  They've routed the phone to a voice-mail thing which basically says that they are full, and Scoopon is saying that they can't do anything and that I should've booked earlier…which basically is indefensible because there's nothing on the coupon saying when to book by!

  The way I see it, they've stolen $49 from me…and now I don't know what to do…

• 

  voteoften on 23/06/2011 - 18:59

  Put your ticket number here because scoopon will probably ask for it.

  Then complain to your state consumer protection body.

  There should be a wiki for state consumer protection bodies. I don;t think there is, but there should be. Shame I'm so lazy.

  • 

    GeriatricSod on 23/06/2011 - 20:07

    I made the complaint to http://www.consumer.vic.gov.au/ "Ask a Question" under "Contact Us"

    — snip —

    I'm writing to complain about a coupon that was purchased off the Scoopon website for a dinner for 2 at Mamaca's Kitchen.

    The coupon expires on the 30th of June, so it is still currently valid. However, Mamaca's restaurant has stated that they are fully booked and cannot give us a reservation before the 30th of June. We are not able to reach a person at Mamaca's restaurant (03) 9521 5694, and the only contact we can get is from a voicemail that tells all callers that there are no reservations available.

    The coupon says that 'Bookings are essential', and that 'Bookings are subject to availability'. However, there is no indication of any other restrictions, or any indications that bookings may not be available before the coupon becomes invalid…

    Scoopon, who have taken the money for the coupon, and who advertised the deal, have contacted me with information that they cannot offer a refund, or force the vendor (Mamaca's) to honour the coupon after the expiry date, even though the coupon is still valid and the restaurant is refusing to honour it because of their inability to provide the promised service for the funds received.

    We have sent an email to the restaurant asking to be put on the 'cancellation' list to be informed if someone else cancels their reservation. We have also offered to accept the meal as a take-away, so there is no requirement for the restaurant to seat us for a reservation. I am very disappointed to inform you that I have had no response from the restaurant.

    I would like your advice and assistance to sort out this situation. What are my options?

    — snip —

  • 

    GeriatricSod on 23/06/2011 - 20:12

    Actually, why should I put my ticket number here?

    Maybe if I don't, they'll go through their entire list of complainers against Mamaca's and try to resolve the issue, instead of just trying to placate me.

    I have the entire email thread between me and them…

    — snip —

    Thank you for your email.

    We have been in contact with Mamaca's Kitchen restaurant today (23rd of June), to follow up a handful of emails that we have received from our Members.

    We can assure you that the restaurant is fully booked until the expiry date of the Scoopon after extensive discussions with the management of Mamaca's Kitchen. The management of the restaurant has assured Scoopon that they are trying everything in their power to honour as many Scoopons as possible. However, with over 200 booking requests in the last week of the validity period, the restaurant has reached capacity already. The restaurant is accepting only bookings for Scoopon holders and prioritising our Scoopon Members over general public bookings.

    The Scoopon was available for redemption from February, with approximately 900 Scoopons redeemed since February up until now, there have been ample bookings available for Scoopon members to request previously.
    With the sudden influx of customers wishing to redeem their Scoopon vouchers at this very late stage of the validity period, unfortunately the Deal Provider is unable to accommodate your booking request as they are already at capacity with customers that have booked in advance.

    The restaurant is able to place you on a waiting list and available sittings will be offered to Scoopon holders in order of request. If you wish to contact the Deal Provider directly to be placed on a cancellation list, you are more than welcome to do this.

    Unfortunately, in line with the standard terms and conditions, we are unable to offer a refund of your purchase as all Scoopons are sold subject to availability.

    Should you have any further queries, please do not hesitate to contact us.

    Kind Regards,
    Lil
    Team Scoopon

    — snip —

    • 

      voteoften on 23/06/2011 - 21:39

      "I would like your advice and assistance to sort out this situation. What are my options?

      to which I reply:
      "Put your ticket number here because scoopon will probably ask for it.

      Then complain to your state consumer protection body."

      and you respond:

      "Actually, why should I put my ticket number here?"

      You're welcome, mate. I see you have been a member for allof 3 hours. I guess you know it all then, eh?

      • 

        arcticmonkey on 23/06/2011 - 22:15

        +3

        I think he was saying - why should he have to put his ticket number on here before he gets good customer service?

        In other words, why aren't they providing a good level of customer service BEFORE the issue becomes public?

        Thus, by not posting his ticket number on here, Scoopon may have to deal with ALL the complaints they have received above this vendor by private email. Not just help the customers who have gone public.

        That's how I see it.

      • 

        GeriatricSod on 25/06/2011 - 11:09

        +1

        Dear voteoften

        I did not mean to offend or cause controversy. I couldn't respond earlier because there's a limit of 5 messages per day for new users, as you well know :)

        It's exactly what arcticmonkey said - I am more than happy to get Scoopon all my details to give me a resolution, but I figured that in the general interest of everyone who got screwed over, why limit their response to just me - if I haven't put down my specific case, then they would have to consider all the people affected by this restaurant…

        Anyway - as an update, I just got a call from Consumer Affairs responding to the complaint I made, telling me that I should write a final letter to Scoopon and then if I didn't get a response, to make a formal complaint to CA…

        And I thank you specially for giving me the advice to contact CA… :)

• 

  frustrated at scoop… on 23/06/2011 - 20:40

  +2

  Geriatric sod …do not stop at your fight for a refund. What's happening here is completely unfair. I had the same troubles management at mamaca's. I was in shock at the rude emails I was receiving back blaming me for not booking earlier …when it was convinenent for them. They refused to acknowledge anything I was saying and simply hid behind the same old terms and conditions line…which is all crap.
  Both scoopon and mamacas have your money and they are not allowed to keep it without providing the service. If mamacas were a decent restaurant who actually wanted to gain return customers, they would have acted politely and reasonabley and offered their customers an extension- after all, it is their fault for overselling, not ours. And scoop on should be acting on your behalf as they were the ones who sold you the ticket. I hope this teaches everyone a big lesson.
  By the way, you're not missing out on much at mamacas. A friend who was lucky enough to get a booking was extremely disappointed to in the food. Not the point, I know, but hope that helps in your quest to get a refund. Keep up the fight and don't let them get away with it. It's only 49 dollars, but it's the principle of the matter.

• 

  frustrated at scoop… on 23/06/2011 - 21:29

  +3

  You should contact fair trading-I spoke to them and they were very helpful. Put in a written complaint on their website and attach all correspondence you have had with the restaurant and scoopon. The advice we were given was that this is a clear issue of the restaurant overselling outside their capacity. The more complaints they get the better chance of something being done. Good luck

• 

  Scoopon on 24/06/2011 - 14:06

  Hi Everyone,

  Scoopon.com.au is in close contact with Mamaca’s Kitchen and has had extensive discussions with the management team of Mamaca's Kitchen as recently as yesterday (23rd of June).

  In the lead up to the expiry date Mamaca's Kitchen has received a large number of booking requests from Scoopon Members. Mamaca’s Kitchen are doing everything in their power to honour as many Scoopons as possible. However, with over 200 booking requests in the last week of the validity period, the restaurant has reached capacity already. The restaurant has not taken any bookings from members of the general public during this period, their entire restaurant is booked with only with Scoopon Members.
  This Scoopon was available for redemption from February, with approximately 900 Scoopons redeemed since February to date. Mamaca's Kitchen had the ability to accommodate all Scoopon Members during the validity period, however, they have found that large numbers of booking times available at previous dates were not taken up by Scoopon Members, this has led to the restaurant to being inundated in the last few weeks of the validity period with booking requests far exceeding the restaurant's capacity.
  With the sudden influx of customers wishing to redeem their Scoopon vouchers at this very late stage of the validity period, unfortunately the Deal Provider is unable to accommodate new booking requests. The restaurant is able to place Scoopon Members on a waiting list and available sittings will be offered in order of request. If you wish to contact the Deal Provider directly to be placed on a cancellation list, you are more than welcome to do this.
  In line with our standard terms and conditions, we are not able to offer a refund of a purchase due to being unable to secure a booking when a booking request has been left so late in the piece as all Scoopons are sold subject to availability.

  Kind Regards,
  Team Scoopon.

  • 

    voteoften on 24/06/2011 - 14:53

    +1

    Sounds like a great test case for whatever consumer protection agency has jurisdiction.

  • 

    aurotaro on 24/06/2011 - 15:28

    +2

    Why don't you guys have a policy informing the customer for last date of booking and voucher expiry date (normally 1-2 months after last booking date) or sell only a limited number of vouchers.

    Obviously you won't do that because you will lose business in that case. Oh well, you certainly will now anyway.

  • 

    leiiv on 24/06/2011 - 16:36

    +3

    The terms only state that it is subject to availability. And in a case when there is no availability, Scoopon should REFUND the customers, instead of STEALING their money. Otherwise, you should put a big notice on your website saying that you are selling a LOTTERY!!! Does Australia actually has a consumer protection law for a case like this?

    • 

      voteoften on 24/06/2011 - 17:58

      +1

      Yes, there is consumer protection law reagrding this. It'll make a good test case. People need to complain en masse. And keep us all updated. (I love all the dirty little details!)

      • 

        krushgroove on 25/06/2011 - 12:40

        +2

        I've heard this so many times for so many months.

        Yet SCOOPON are still in business.

        Either people are too lazy to complain, not enough people are complaining for them to care, or SCOOPON's terms & conditions of sale are so law-proof that no-one can touch them.

    • 

      GeriatricSod on 25/06/2011 - 11:12

      And this is my point exactly!

      At any rate, I've filed a formal complaint with Consumer Affairs Victoria and given them all the details.

      Will keep you all posted. Off to see the bank manager this morning and will bring up this issue with her as well!

      Thanks for all the help and advice…

  • 

    chloden on 25/06/2011 - 12:48

    What a crock! You guys have no system in place to accommodate for this scenario. It is a no-brainer that everyone is going to book at the last minute and you guys need to be able to deal with this. As the restaurant has broken the contract by not accepting bookings you will need to refund everyone that has been refused. The law say that if the item does not match the description then you are entitled to a refund….I guess being refused a booking would fall within that.

• 

  Domingo on 24/06/2011 - 16:51

  +5

  ScoopOn please explain:

  Screenshot of deal page

  According to your website you sold 206. So how can more than 900 have been redeemed? Are you lying to us about the actual quantity to get yourselves out of refunding, or does your website provide false information about the deals being sold?

  • 

    8azinga on 24/06/2011 - 20:31

    +1

    Not trying to stick up for Scoopon but that screenshot is from the re-run of the same deal where there are usually less sales cause most people jumped a the first case. The re-run of same deals is common with scoopon and spreets. First deal with 1054 sales linked. http://www.scoopon.com.au/deals/1683/just-49-for-140-huge-me… You may want to research some more before you give people the wrong info.

    • 

      Domingo on 24/06/2011 - 21:14

      What part of "please explain" was not asking for an explanation?

• 

  andy19363 on 25/06/2011 - 11:45

  +4

  This is a nonsense….. If people wanted to take part in a lottery, they should be at least told that is what it is and given a choice. What other area of retail could get away with this?

  "yes, you can buy a nice pepperpot"…. "pay upfront?…. yes please"…. "Ahh, you're here to pick up your pepperpot….. sorry…. we sold out….. no, you can't have a refund…. it's your fault, you should have got here quicker!"

  Easy solution is as previously mentioned…. "bookings must be made, (not taken), by such and such a date"…. then gives the business some breathing space to manage their bookings effectively. Then it really doesn't matter if I ring 5 minutes before the deadline…. I'll still get what I paid for, even if I might have to wait a bit.

• 

  ronitrue on 27/06/2011 - 11:47

  +2

  I'm one of the customer as well, exactly the same experience with user "frustrated at scoopon"
  I believe this is very unfair to the customers.
  the restaurant has the power to know the number of scoopons remaining, they should take action to let customers know the possible booking crisis. instead of leave it until no one can make booking and they meke pure profit!
  I suggest we act together and chase scoopon and mamaca restaurant.

  • 

    voteoften on 27/06/2011 - 12:44

    Even better, everyone should file a separate complaint. They will have to rspond to each complaint individually.

    Keep us posted!

  • 

    Domingo on 27/06/2011 - 13:58

    +2

    They obviously don't consider the numbers much at all.

    I did some quick sums and came up with about 11 Scoopons redeemed every day the restaurant is open during the validity period. This includes Tuesdays and Wednesdays which is pretty unrealistic.

    This number would have been a bit lower if they let it go after the first sale, but decided to open it up to a side deal and sell an additional 200 making the situation even worse.

    The simplest solution for them would be for Scoopon to change the conditions on their vouchers to have 2 periods - one period with an end date on accepting bookings with scoopons and another period with an end date on when the bookings can be made up until. Coupled with some decent forecasting and volume analysis as any other business would do when planning promotions has the potential to make all these problems go away.

    However, Scoopon has no incentive to do this because people keep buying. Best solution (though I loathe to say it) would be for large numbers of people to get together and get the story out one of the Today Tonight/Current Affair/7pm Project style shows. The worst thing for Scoopon is bad press which would impact their widespread customer image and essentially, result in significantly lower sales. They still seem to be in a honeymoon phase where it is cheaper to attract new customers than retain existing customers. Take that away and they will either improve or become irrelevant in the market.

    Credit to andy19363 for the "bookings made by such and such a date"

    • 

      voteoften on 27/06/2011 - 19:25

      I think the pain-in-th-ass factor of dealing with over 20 INVDIVIDUAL but separate consmer complaints would also make them think it is easier to be fair.

• 

  mshanann on 27/06/2011 - 14:37

  Yep ; Current Affairs shows love this.

  • 

    andy19363 on 27/06/2011 - 14:46

    depends who's paying them ;)

• 

  ronitrue on 27/06/2011 - 15:33

  +1

  Will anyone file this to Current Affairs/today tonight/accc/fair trading , please count me in!

• 

  ronitrue on 28/06/2011 - 09:51

  +2

  This is a reply I've received from Scoopon Team in email: "Each customer is responsible for the use of their Scoopon, including redemption. We can certainly help you out when possible, but securing a booking in the last week or two of a 6 or 12 month redemption period is cutting it extremely close."
  1. the Mamaca's voucher is not 6 Month !! it is only a bit more than 4 month!! Feb to Jun.
  2. If only one or two customers been left out without a booking, it is okay, but now it is about 200 customers been left out!! are you still saying this is customers fault!! this is so obvious that the restaurant is out of their capacity of servicing over 1000 scoopon voucher with in 4 months! This is absalutely unfair to let all customers pay the price!!
  3. My first call to book the scoopon was 16/2/2011, at that time, they've already booked out till mid april for weekends!! 20/6/2011 I've called again, no answers except a message… See how hard to get a booking !

  • 

    Tal_Shiar on 08/07/2011 - 17:23

    -1

    when was your second call? 20/6/11?

• 

  dmanso on 07/07/2011 - 09:20

  +1

  Dishonest. Disgusting.

  Don't know about the food, as I was never given the service to try it.

  Bought a scoopon for this restaurant, but never had time to redeem the voucher.

  7 days before expiry, we called in to make a reservation. Mamaca answered with an answering machine.

  The message says that restaurant is booked out for the next 7 days. Basically if you have a voucher, bad luck.

  Some may say why wait till the last minute to make a booking. Regardless of our reasons, if someone pays for a service in Australia, we should be given the service. We do not live in a 3rd world country. If Mamaca saw that there are voucher yet to be redeemed and they are running out of time, Mamaca or Scoopon should have said something.

  Other voucher websites, will continue to honour the vouchers even after expiry. Or a refund in credit for another purchase. Mamaca and Scoopon took our money and DID NOT PROVIDE the service. They at some point or another intentionally ripped us off.

  Terrible restaurant and coupon website.

  • 

    voteoften on 07/07/2011 - 17:55

    That's right. You should be able to attempt to book up until the expiry. Their fault if they can't deliever.

    File a consumer protection complaint. This crap's gotta stop.

    • 

      arcticmonkey on 08/07/2011 - 17:17

      I would also be contacting Today Tonight in case they intend to run a story like the one they just had again. TT may want to have some people on their books ready to interview.

    • 

      robinsoa on 08/07/2011 - 18:11

      -1

      Yeah you should be able to "attempt" to book.
      If you leave it till the last minute and the restaurant is booked out, bad luck.

• 

  maharg on 17/07/2011 - 20:43

  We have purchased over a dozen scoopons and have never had a problem at all with using them, the restaurants that we have gone to (I think we have been to 8) have had no issues at all, and the meals have been pretty good and good value (except for one in little lonsdale street at a dingy pub/bar) but the others were fine, we have used the photobooks and things like that with no worries, also took the family to phillip island with a 3 park pass and that worked good too, I think that the problem is people who want to make the restaurant bookings that are finding problems are waiting till the last minute or trying to use the scoopons at the busiest and most popular times (fri and sat nights), If you owned a restaurant that seated 100 people you could not afford to have all 100 seats being used by scoopon customers - they would most likely have a quota between 20 and 30 seats for scoopon and the rest for cash paying customers - thats how it would most likely be at the peak times, if you go on a quiet time - lunchtime weekdays or a tues - wed night they would probably be happy to have you come in because it would make the restaurant look busy. These scoopons have a fair time before expiry - normally 6 months, and as stated they ARE SUBJECT TO AVAILABILITY - this is where the quota comes into effect at peak times, people that cant use common sense when buying and using these things deserve to loose their money

  • 

    robinsoa on 17/07/2011 - 21:11

    Yes, I have now used 53 coupons with no hassles. Book early.

  • 

    andy19363 on 17/07/2011 - 21:53

    +3

    If you owned a restaurant that seated 100 people you could not afford to have all 100 seats being used by scoopon customers

    Then don't bloody offer it then!!!

    a quota between 20 and 30 seats for scoopon and the rest for cash paying customers

    Every single seat should be given to scoopon customers, as they have already paid!!

    • 

      voteoften on 18/07/2011 - 22:18

      Scoopon has said on another thread that they have to give the tables to scoopon holders unless they have no seats at all.

      Scoopon should put that on their site.

• 

  John Margon on 19/07/2011 - 09:38

  +4

  annnnnnd this is what happens when companies like scoopon are only interested in making an easy buck for themselves at the expense of their restaurant partners and voucher customers. you are the shittest company in australia scoopon

  • 

    Scoopon on 27/07/2011 - 17:01

    Hi John Margon,

    I've asked our Customer Support team to look through to see if you have any outstanding issues, and it appears that we have had no emails registered to your name.

    Have you contacted our Support Team previously to bring up any issues that you may have been experiencing?
    If so, can you please advise your ticket ID, so that we can investigate further?

    Kind Regards,
    Team Scoopon.

• 

  Joyoz on 19/07/2011 - 23:13

  +1

  I hope someone saves all these scoopon rep comments admitting that 200 people couldnt be accomodated. $49 x 200 = 9800 in their pocket and not giving the service. As for the people supporting scoopon and not having a problem just wait until there is. They sold vouchers for a business closed down and I had to fight for my refund and when I was refunded they only refunded one of my two transactions. Another deal provider (hairdresser) refused to honour my voucher with 9 - 10 months still left on it and were rude. It's only when people take to a public forum or to fair trading that they reply with decency and give refunds. Resturants have limits on the scoopon's available but sell more than can provide. It's been proven on this forum time and time again. If you haven't had a problem with the vouchers, consider yourself lucky!

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  GreatWhiteHunter on 02/08/2011 - 23:23

  +1

  Hmm Scoopon have lost my confidence with this sh*ithouse treatment.