Scoopon-Mr Handyman Deal: Has anyone successfully booked an appointment for a basic 2hr redemtion for $45 coupon

Lshopaholic32 on 22/06/2011 - 03:24
Last edited 22/06/2011 - 03:27

HI there

Judging from what I read so far Sccopon has a poor history and a large hate fanclub building up nicely by associating with dodgy operators and not living up to promises.

I tried to book for another possibly DUPE deal with Mr Handyman-Scoopon purchase for a 2 hr service for nearly 2 weeks now and all I get is the runaround email saying "your call has been prioritise a handyman in your area will contact you soon on first come first serve basis …."

However, to date not single call for nearly 2 weeks now even though expiry is on 1st August 2011 (so no excuses for last minute rush) and email reply is just a regurgitation of the first one replied, offer expires 1st August but could not not even get a single call just to book a time in, let alone god knows how long before they will complete the job request….maybe never!

Can anyone advice they successfully book for just the 2 hr service paid as there is not even a number to call and quite frankly totally unacceptable service to date for me.
possibly another one of typical Scoopon deal paid not provided or can anyone shed some light please?

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  • Scoopon on 22/06/2011 - 09:24

    Hi shopaholic32,

    Have you contacted our support team via [email protected] ?

    The team will be able to help you out with any questions that you might have.
    Our Members are our no 1 priority, so if you are having difficulty with a deal provider, we are always happy to help out.

    If you have already sent an email, can you please advise your unique ticket ID, so that we can ask our support crew to get back to as soon as possible.

    Kind Regards,
    Team Scoopon.

    • shopaholic32 on 23/06/2011 - 02:12

      Thanks for responding Sccopon and other Ozbargainers who shared their experience confirming my thoughts.
      PS not sure why some words became bold even though I did not chnage any fonts.

      I had been allocated a ticket#592 and here is the response from Mr Handyman, since the 9th June 2011 when I tried to book. After 4 email attempts and reply, as there is no number to call of whatsoever on their website.

      So my question is how long does one take just to book…….. as RIcki13 said below it has been 1 month in her case and that is just to book, not even saying when the actual job date. Surely one must have a date in mind instead of keeping people in the dark. Have never dealt with a more inefficient company in my life, can't even make a booking after 2 weeks and in Ricki13 case 1 month as per below….
      Their response after 2 weeks is the same rubbish email "first come first serve
      basis" but that still warrants a date for a call confirmation date instead of
      total darkness "we will update your request….high priority". so what happens after 2 weeks of "high priority"….answer is, absolutely Nothing, Zilch!!

      Having read the other OZbargainers who had shared their experience I have no intention of dealing with such company ever, and I would expect no less than a full refund ASAP from Scoopon, you can check my record as a long standing COTD and Scoopon customer, I swear I will not buy another thing from your company again and definitely a complaint will be lodge at the Department of Fair Trading if the refund is not accommodated, as Mr Handyman's has no intention to fulfill their promise and their services is no longer required especially some shoddy jobs done below. I atcually got someone else to do the job tomorrow and only called yesterday!

      FYI….here are the reponses from Mr handyman and nothing since the 16/06/2011 of their "high priority allocation"

      Returned Response from Mr Handyman on 13/06/2011
      Hi
      I am Kathreen from MrHandyman, I would like to apologize for the late contact. But all job are now handle via email as we need to keep a record of what we are doing for you. And I already set your request to high priority. We will do our best to meet this deadline and the handyman will contact you to confirm a time too.
      Thank you so much for taking up our service.
      Take Care

      Kathreen

      Returned Response from Mr Handyman on 16/06/2011
      Hi
      Thanks again for taking up our service. I just want to let you know that we got your job request. And I also set your request to high priority. Regarding your Job deadline. I cannot assure that our handyman can get to meet your deadline. Since our handyman are still working to those people who booked earlier. Since this is first come first serve basis. But do not worry I will still update your request . Please wait for one of our handyman to call you about the Job. Is that okay to you?
      Thanks again,

  • wearabloodymask on 22/06/2011 - 09:40

    I also bought this voucher. I managed to book mine pretty quickly but the handyman i got was atrocious. I used the 2hour service to built a flat pack vanity that i purchased. The guy totally screwed it up- he scratched the front which is vacuum sucked, he mis drilled for the handle and did a really shoddy job in general.

    As a result i had to pay a carpenter to come and fix the job as well as buying 3 new handles to cover the hole that he made. I sent an email to scoopon and to mr handyman alerting them to this and wanting some sort of refund but i had NO response from either.

    I would be avoiding these guys to do anything important. If you have already bought the voucher use them for simple jobs like cleaning garden or trimming hedges.

  • Scoopon on 22/06/2011 - 10:14

    Hi goliathfirst,

    Can you please advise the ticket ID that you would have received in our auto-response, after emailing to [email protected] ?

    We will ask our Support Crew to investigate why you haven't received a response as our team is responding to customer emails within 2 business days at worst.

    Kind Regards,
    Team Scoopon.

  • wearabloodymask on 22/06/2011 - 11:08

    thanks scoopon for responding on this forum- i have just emailed your cust service so hopefully they can sort something out for me.

    • Scoopon on 22/06/2011 - 12:46

      Hi goliathfirst,

      Can you please advise the ticket ID that you got back from our autoresponse?
      We'll tell our team to keep an eye out for it.

      Kind Regards,
      Team Scoopon.

  • Ricki13 on 22/06/2011 - 16:56
    +2

    I bought 3 Mr Handyman vouchers…gave one to my mum and one to my sister. None of us have been able to make contact with them for over a month. Their website has no phone number or business street address. It has all the signs of being a scam.

    I'm currently waiting on Scoopon to reply to my complaint. Tomorrow, I plan to advise Fair Trading that these scams are being sold.

    And to prempt the Scoopon response here….WIX-489006…but to be clear, I am expecting a full refund of the 3 vouchers and nothing less.

    • voteoften on 22/06/2011 - 18:20
      +1

      After all of that, you do NOT want those people in your house or your property.

      I advise against buying cleaning, handyman, portrait packages, or pamper packages that are more than a massage and facial. Or nutritional or other types of cnsults.

  • Ricki13 on 22/06/2011 - 17:10
    +3

    I wonder if James Packer knows what his $80M investment in Scoopon has bought him…a lot of consumer headaches!

    • RogerDavis111 on 22/06/2011 - 19:44

      Pretty sure that Mr. Packer would have done a little bit of research before buying something. Just saying….

      Let us know how you go though, good luck.

  • shopaholic32 on 23/06/2011 - 02:18
    +1

    lol, Packer senior might jump out of his grave on this investment advice….. probably from some Fatcat advisors or a Onetel Pal.

  • RickOnOzBargain on 23/06/2011 - 13:12
    +1

    I have also been waiting 6 weeks since first contacting them for some simple electrical work.
    After 5 weeks of waiting I just got someone else to do the work. It needed to be done!

    Now I have requested a refund or "Wash my windows". Get something done!
    I bought 3 coupons I doubt my friend and in-laws are going to enjoy dealing with Mr Handyman.

    I wish I could just get a refund for all the coupons and forget I ever bought them in the first place.

  • voteoften on 23/06/2011 - 16:41

    I would have to think that handyman, cleaners, photography and car stuff are the things to avoid.

    Also, always check urbanspoon before you buy restauarnt vouchers and google the restaurant.

  • rayfish on 28/06/2011 - 14:38

    I have also fail to hear back from Mr Handyman other than the emails that I know are auto generated. Anyone with any luck? Has Scoopon replied and refunded?

    • Scoopon on 28/06/2011 - 15:01

      Hi rayfish,

      If you want to contact our support team via [email protected] - they'll be more than happy to help you out with more details. Most of the queries that are coming through to us are resolved within 1 business day, so you should get a speedy response from our support crew.

      Kind Regards,
      Team Scoopon.

      • RickOnOzBargain on 28/06/2011 - 21:59

        Maybe most are resolved within 1 business day.
        (My refund request to you and Mr Handyman went in on 23/06/2011)
        I still don't have my refund.
        I'll be sure to report it here when I receive it.

        • Scoopon on 29/06/2011 - 09:18

          Hi RickOnOzBargain,

          Can you please advise your ticket ID?
          We'll ask our Support Team Leader to follow up to find out what's going on with your query.
          We currently have no emails older than one day which have not been at least responded to, if not resolved, so it may be that our response was identified as spam by your email provider.

          If you can let us know your ticket ID, we'll find out what has happened straight away and make sure you get our email advice asap.

          Kind Regards,
          Team Scoopon.

  • RickOnOzBargain on 29/06/2011 - 11:52
    +1

    ScoopOn

    My ticket ID is #SKU-455946.
    I have only received the "we'll look into email" in reply.

    • RickOnOzBargain on 03/07/2011 - 07:49
      +1

      I have now received my refund. Thanks.

      As Scoopon is obviously aware that the time of everyone who
      bought these coupons is being wasted are they going to announce refunds for
      all people or only the ones who bother to complain in public?

      I personally would be willing to "forgive" Scoopon and consider buying coupons
      from them again if they were to publicly state that the coupon is a dud, refund
      everyone's money (whether they ask for it (publicly) or not) and if necessary
      chase Mr Handyman through the Ombudsmen to get back the money that has gone missing
      to them.

      • voteoften on 07/07/2011 - 18:02

        Ombudsman is for when government-esque bodies stuff up. Scoopon just needs to refund everyones money and if they choose to chase the dodgy vendor, that'll be through the courts and has nothing to do with voucher purchasers.

  • gilliebean on 07/07/2011 - 19:49
    +2

    Mr Handyman trouble here too! I have been trying to book for 4.5 months!!!!! Continually get the run around from them and Scoopon, never hear from anyone at Scoopon despite numerous emails.

    Totally unacceptable! We used a previous coupon we were told by the restaurant that they do not get their money until Scoopon receive the voucher back from them (the restaurant were amazing though!)so Scoopon have no excuse other than to provide a refund.

    Scoopon I have numerous email header numbers, the latest being #BKU-283924. I have kept every email I have sent and received to you guys and will no longer wait around to hear from someone. Either a refund is processed immediately or I will be taking the matter further with the Dept of Fair Trading and any other means as I see necessary.

    I have previously needed to request a refund from Jump On it (amazing, included a credit for any trouble and got an email from a real person). Cudo - took a lot of work and ended up having to lodge a complaint on their facebook page but eventually got a refund. If scoopon want to stay in business they need to get their act together. Appalling customer service and professionalism, worst I have ever experienced.

    • voteoften on 07/07/2011 - 22:57

      If I were a betting person, I would wager that they would come on her and ask your ticket number, one of which you hve clearly given.

  • gilliebean on 07/07/2011 - 19:52
    +3

    For the record, I have been emailing Scoopon regularly since early May and have received NO REPLY to any of my emails.

  • mifeng on 08/07/2011 - 17:46

    Mr Handyman trouble here too!

    We have NOT got a booking from Mr. Handyman yet. It a lot of waste of time. Now we request a refund from scoopon.

    What we did after we paid the voucher online:

    1. Filled in a form on Mr. Handyman website to request a booking in Feb.
      No response.

    2. Called Mr. Handyman twice. The receptionist told us each time that
      a handyman will give us a call which NEVER happens.

    3. Contacted scoopon and got a reply.

    4. After getting an email from Mr.handyman, we sent them an email
      about our request due to their requirements last Friday. We have NOT got a response yet.

    5. Contacted scoopon again to request a refund.

    I have 2 tickets from scoopon: #YYH-766346 & #XJO-304368

    It is really a frustrated experience. I am looking forward to getting the refund.

  • mifeng on 08/07/2011 - 17:59

    I am considering lodging complaints with the Department of Fari Trading now.

  • mifeng on 08/07/2011 - 18:03

    I just got a reply from scoopon:

    "Thank you for email. We are sorry that you are having problems redeeming your Scoopon.

    The next step in our resolution process is to contact this deal provider and pass your details on for them to arrange an appointment.

    We have contacted this deal provider and passed on your details for them to be in touch with you.

    Please allow up to 3 business days for them to contact you back.

    Should you have any further queries, please do not hesitate to contact us."

    I will keep updating this issue here.

    • Scoopon on 11/07/2011 - 09:50

      Hi mifeng,

      Our Support Team has advised that your ticket has been resolved.
      If you haven't received our email with further information, please advise us and we will resend it to you.

      Kind Regards,
      Team Scoopon.

  • gilliebean on 08/07/2011 - 20:18

    Well, apparently I am getting a refund!! I got this email today:

    "After discussing your concerns with our Customer Support Leader, we would like to offer a refund of your Scoopon purchase.
    Please forward us the following details and we will organise a request for refund for you.

    1. The email address which was used to make this purchase
    2. The Scoopon Deal Title
    3. The Scoopon Number/s of unredeemed Scoopon/s

    These details are required for identification and security purposes. Please note that this info must be sent from the email address registered to your Scoopon account so we can keep your financial and account security covered.

    Unfortunately, in line with our refund policy, we are unable to process a refund to a different credit card, or direct deposit to a bank account, than what was used to complete your purchase."

    Time will tell whether anything actually happens!

  • lovesabargain77 on 09/07/2011 - 16:10
    +1

    I'm also still waiting to be contacted by Mr. Handyman and have just e-mailed them again. If I don't receive a response by early next week i'll be contacting Scoopon for a refund and failing that i'll be in touch with the Dept. of Fair Trading.

    I do wonder what screening process is involved when Scoopon is deciding which companies to offer deals from?

    For those interested in a contact phone number for Mr. Handyman, a Google search provides the following number 1300 856 198

    • Scoopon on 11/07/2011 - 09:52

      Hi lovesabargain77,

      If you have contacted our Support Team, can you please advise your ticket ID (eg; ABC-123456)?

      We kindly suggest, that if you have not already, that you contact our Support Team via [email protected] so that we can help you with your concerns.

      Kind Regards,
      Team Scoopon.

      • lovesabargain77 on 15/07/2011 - 19:25

        Hi ScoopOn,

        Thanks for the reply.
        My Ticket ID: BKT-207821

        I received a reply from the Scoopon customer service team, they advised me that the next step in resolution is to try and contact Mr Handyman and have them call me to make an appointment. Even if this was successful, based on the level of service that Mr Handyman has displayed so far I have doubts that they would even show up for the appointment.

        I have indicated that my preference is to be refunded, and that I would even be willing to accept credit to my Scoopon account.

        I want nothing to do with Mr Handyman.

        Is there anything you can do to help in this process

        Thanks,

        • voteoften on 15/07/2011 - 21:09

          Don't let those clowns into your house. They are evil, those clowns!

  • mifeng on 11/07/2011 - 16:40

    I got a reply from scoopon this morning about my refund request:

    "we have now submitted your unusable Scoopons for refund. Please allow approx. 5 business days for this to be processed to your account."

    I will wait and see.

  • mifeng on 13/07/2011 - 11:30
    +1

    I got scoopon's refund in my credit card account today. I am satisfied with the result.

  • rayfish on 15/07/2011 - 14:23

    I commented earlier. I still have not heard from Mr handyman.
    1. I completed the form to make a booking on MrHandyman.com.au.
    2. I even logged a Ticket on their helpdesk. I have not received a call or email regarding my booking but automated email replies.
    3. I emailed scoopon at [email protected] as adviced my scoopon above.
    4. Scoopon replied :
    We kindly suggest you to contact him on the following number: 042 1515 7974 or on
    [email protected] or [email protected].
    5. I called the number several times, its been disconnected.
    6. I emailed [email protected] or [email protected] and the [email protected] several times, all it did was update my ticket online and send me automated emails. No real reply.
    7. I then emailed scoopon more more than 1 business day ago with all details about my failed attempts to contact Mr Handyman. I asked for a refund. But I still have not heard from scoopon.
    I want a refund back to my credit card too. But I still have not heard from scoopon.

    I will update this thread when I get my refund.

  • rayfish on 15/07/2011 - 14:44

    By the way my Scoopon Tickit is: #CPV-183653

    • rayfish on 19/07/2011 - 00:12
      +1

      Scoopon contacted that their refund team will process a refund in he nect 5 days. will post when i receive the refund

      • rayfish on 27/07/2011 - 23:50

        Just checked my credit account, Scoopon has refunded me the $45.

        For those still trying hopefully this may help:
        I provided the case history:
        1. My scoopon voucher code.
        2. pdf print out of all my emails to Mr Handyman at the various emails address and the Ticket history from the Mr Handyman helpdesk.
        3. I provided evidence (in those emails) that I have given Mr Handyman a chance to come provided his services by informing him that if he does not show up on original day booking or call to arrange an alternate date and time, then i will officially lodge refund request to scoopon. I sent him reminders. There was still no show or call even to the day of the booking. So I lodge my refund request.
        4. I provide pdf print out of all my emails to Scoopon requesting for help.

        I hope you all manage to get your refund

  • lovesabargain77 on 19/07/2011 - 21:54
    +2

    Well Scoopon are refusing to issue a refund or even a credit, looks like next call will be to the Department of Fair Trading.

    Unbelievably bad customer service shown by Scoopon all over a $45.00 voucher.

    The bad publicity and word of mouth will end up costing them far more.

    • arcticmonkey on 20/07/2011 - 20:24

      Why did they decline your refund?

      • lovesabargain77 on 20/07/2011 - 20:35
        +2

        Hi arcticmonkey

        They are declining the refund / credit because they insist that the next step in their resolution process is that they need to try and pass on my contact details to the deal provider (Mr Handyman).

        I have explained that as I have already made numerous attempts to make a booking with Mr Handyman and have provided my contact details to Mr Handyman on each occasion and surely a customer of Scoopon should not have to go through this much trouble to redeem one of the coupons that they sell.

        I have also explained to Scoopon that I would prefer a refund so that I can put that money towards organising an alternate tradesman to carry out the repairs that I need done.

        However I even said that instead of a refund I would be willing to accept a credit to my Scoopon account for an alternate purchase and they have still declined.

        In short I have told them that I no longer want to deal with a company that is as unprofessional as Mr Handyman seem to be when it comes to customer service.

        • arcticmonkey on 21/07/2011 - 11:54
          +1

          And they refused the refund? No wonder there are so many Scoopon complaints on here.

  • syd_girl on 20/07/2011 - 12:20
    +1

    I've also had a similar experience redeeming the Scoopon voucher for Mr Handyman services: filled out an online form on the Mr Handyman website about a month ago - no reply; tried the Online support - no reply.

    Last week I've logged a ticket with the Scoopon helpdesk (#NEJ-536833), then followed with an email to [email protected] - still no reply! I guess my next point of call will be the Department of Fair Trading…

    • Scoopon on 27/07/2011 - 09:22

      Hi syd_girl,

      It looks like our support team has already responded to your email - we received your query on 15 Jul 2011 4:25 PM, and responded to your initial email on 15 Jul 2011 4:51 PM.

      If you haven't received the advice from our Support Team, please let us know, and we will be sure to follow this up for you.

      Kind Regards,
      Team Scoopon.

  • Jo.Jo on 26/07/2011 - 16:08
    +2

    Waves hand in air… me too.

    Won't bore you all with the details as they're the same as everyone elses.

    I also have a ticket [#EEJ-657864]. syd_girls ticket number is (#NEJ-536833), does that mean there have been 121,031 complaints in the last 6 days???

    Sighs…… Thinks I will give up and go stand in line behind syd_girl at Dept Fair Trading.

    • Scoopon on 27/07/2011 - 09:25

      Hi Jo.Jo,

      Our support team resolved your concerns and have sent you an email with information.
      If you haven't received this email - please let us know.

      Also, the ticket system that the Scoopon support team use allocated ticket numbers on a random basis.
      So, no, the number of complaints has not been as high as you suggested.

      Kind Regards,
      Team Scoopon.

      • Jo.Jo on 27/07/2011 - 13:30
        +1

        Well that is good to know…. and yes, I received two emails from you, one saying that you will refund my money, and the second one saying my money has been refunder and to allow 2 to 3 days. Time will tell…

  • lovesabargain77 on 27/07/2011 - 20:51

    Unbelievably my issue STILL has not been resolved.

    I can honestly say that this whole episode has been the worst online shopping experience that I have ever encountered.

    I would love to know how Scoopon decide who gets a refund and who doesn't.

    I was certainly polite in all of my correspondence with Scoopon…..maybe they react quicker to people who are rude?

    • Scoopon on 28/07/2011 - 09:57

      Hi lovesabargain77,

      Our support team advised that they have sent you an email this morning with a resolution after completing our follow up procedure.
      If you have not received this email - please advise us and we will chase it up.

      Kind Regards,
      Team Scoopon.

      • lovesabargain77 on 28/07/2011 - 20:41
        +1

        Hi Scoop0n,

        I appreciate the reply.

        Have received the e-mail stating that a refund will be processed within 5 business days.

        I truly hope that your company becomes more selective with the deal providers that you take on board as I can honestly say that this has been the most frustrating online shopping experience that I have encountered.

        Regards,

  • Jo.Jo on 01/08/2011 - 13:46
    +1

    Well… I'm totally amazed. I must be one of the lucky ones, I really was expecting to kiss my $90 goodbye but this morning I found my credit card had been refunded.

    This experience has really turned me off this kind of thing. Scoopon knowingly sell deals from companies that have already closed. This should be enough to make people shy away from such fraudsters.

    Last week on 2GB, Ray Hadley received a huge number of calls from people who had purchased car services from Ultratune through Scoopon. With Ultratune being such a large well known company, one would think it would be safe to buy this deal. Not true. So if we cannot trust large well known companies, who can we trust. Certainly not Scoopon, and I for one will never deal with them again.

    When I'm buying a product or a service, I often ask the advice of friends to see if they have used a particular company to see what the service was like etc, and often I'm glad I did.

    Word of mouth travels a very long way so I have told everyone I know about this experience and about the calls to Ray Hadley, so anyone reading this… do your friends and family a favour and warn them against handing over any money to Scoopon.

    Good Luck to anyone else seeking a refund, I hope you're as lucky as I was.

    • voteoften on 01/08/2011 - 13:57

      JoJo,

      What was the problem with ultratune? Were they closed?

      • Jo.Jo on 01/08/2011 - 15:07
        +1

        No, they did not close, but they refused to honor coupons, messed people around with dates, most of the people that rang complained about not being able to make a booking, but ringing and not saying they had a scoopon coupon were easily able to make a booking just days ahead.

        Also, maybe 3 or 4 calls that I heard complained about them doing extra work that was not authorised and charging like a wounded bull for them. Another person complained that they told him his brakes were really bad and gave him a large bill for more unauthorised repairs… the guy then got the bill out of his glove box to show them that his brakes had been done just a few weeks before..

        Ray Hadly contacted one of the big guys at Ultratune head office and he knew nothing about it but said he would certainly look into it. He said that one of their franchises had organised it and was not too happy.

        Like I said earlier… word of mouth travels a very long way… and Ray Hadley has one of the biggest and loudest. btw…. I mean that in a nice way :)

        • voteoften on 01/08/2011 - 15:13

          Thanks. If you hear anymore, could you maybe do a separate post?

    • arcticmonkey on 01/08/2011 - 14:09

      Well said.

      • Scoopon on 01/08/2011 - 16:32

        Hi Jo.Jo,

        Just wanted to clarify, Scoopon will never run a business that we know has already closed down.
        This is completely against what Scoopon.com.au is all about, and I am unsure of which deal you are referring to in particular.

        Of course, we cannot prevent a company closing during the validity period of the Scoopon. However, if a Deal Provider has closed - we are more than happy to refund, in full, any Scoopons which have not been able to redeemed.

        We have received a handful of customer emails regarding Ultra Tune Marrickville and are following up these concerns. We are hopeful that we will have a resolution very shortly.

        Kind Regards,
        Team Scoopon.

  • Handle My Complaint on 03/08/2011 - 14:04

    Hi to everyone who has contributed to this post.

    Handle My Complaint is looking to help the group buying website industry improve itself to increase customer satisfaction.

    We are currently seeking to speak with consumers and buinesses that have had issues with any of the group buying sites.

    Handle My Complaint is a company that charges a fee to resolve complaints for people. However, we are NOT looking to charge you any money for our service. We are looking to gather your feedback and comments about the good and bad of these sites.

    If you would like to voice your opinion or to share your suggested changes, please email your details to [email protected] and we'll give you a call to discuss your opinions.

    Thanks for reading,
    Jo, Handle My Complaint www.handlemycomplaint.com.au

  • zygo on 14/10/2011 - 18:05
    +1

    I'll also put my 2 cents worth here on Mr Handyman - bought 2 vouchers - one for me and another for my father. Duly submitted thru the Mr Handyman website a request for service and after 2 months of monitoring the service log, the status changed to CLOSED without any attempt to contact me. So I wrote to Scoopon [log KUJ-553513] numerous time seeking a full refund with evidence of the service log history and the 2 vouchers and to date customer service have not replied as to how this will be resolved. They claimed I should have contacted Scoopon prior to the expiry date to log the issue. However, the fact here is there is ample evidence that Mr Handyman was and would never fulfil all the vouchers, and both Scoopon and Mr Handyman are implicit in deceitful and unlawful conduct - this is fraud and a breach of contract. Taking money without any intention of fulfilling a legally binding commitment. Another bad practice is their email correspondence does not contain the email history trail each time they reply - this is highly unprofessional business practice, especially when dealing with despite resolution (it seems the onus is on the plaintiff to continue to furnish evidence and make us all do the run around over and over again [they say they never received the complaint in the first place]). The only consumer protection is publicing our experiences on social networks (Facebook/Twitter etc) and forums like these to educate potential buyers of the unethical practices of these group buying schemes. I encourage you to goto the Scoopon Facebook page and lodge your dis-satisfation! All I ask is a full refund.

  • arcticmonkey on 16/10/2011 - 10:35
    +1

    "The only consumer protection is publicing our experiences on social networks"

    And lodging a complaint here: http://www.fairtrading.nsw.gov.au/About_us/Online_services/L…

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