House.com.au Marketing Promotion Disguised as an Apology

MJ1 on 29/07/2019 - 16:51
Last edited 29/07/2019 - 17:37

Anybody noticed that the $10 "apology coupon" and the cost of shipping ($10) are exactly the same?

$10.60 on eBay (with FREE SHIPPING!!!) https://www.ebay.com.au/itm/New-Maxwell-Williams-White-Basic…
$0.60 on house.com.au (shipping is $10) https://www.house.com.au/product/maxwell-~-williams-white-ba…

This is not an apology - it's a promotion disguised as an apology.

It's really not good for them - their eBay feedback was 99.2% before this https://feedback.ebay.com.au/ws/eBayISAPI.dll?ViewFeedback2&…

Grumpy…

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Comments

  • klownvandamn on 29/07/2019 - 16:56
    +2

    Nice find. This is a highway robbery.
    I got email from them for $10. Yet to get the refund though.

    • theHMASfriendship on 29/07/2019 - 17:00
      -3

      This is a highway robbery.

      I fail to see how any highways are involved.

      • HighAndDry on 29/07/2019 - 18:05
        +5

        Damn, humour is subjective I guess. I chuckled…

  • JJlikes2eat on 29/07/2019 - 17:02

    Busted! The professionals have foiled their plans once again 🤣

  • batrarobin on 29/07/2019 - 17:14
    +1

    Bastards!

    • Kangal on 29/07/2019 - 22:41
      +1

      Even worse is that scummy decisions like this come from the upper management.

      And when siht hits the fan, they end up publicly blaming a lower level employee, firing them, and making a half-hearted attempt for an apology/PR damage control. They love ripping off the Aussies with high prices, but cry poverty with crocodile tears, when they're able to sell their products at a reduced profit-margin. Just like a child or a sore loser.

  • Hardicus on 29/07/2019 - 17:39
    +2

    That is scummy as.

  • gamemaster on 29/07/2019 - 17:44
    +5

    Remember to leave negative feedback on eBay if you have had your order cancelled by this unethical company.

  • fishball on 29/07/2019 - 17:45
    +2

    Haven't had my order cancelled yet. Will neg if it is though :3

  • Jollystacker on 29/07/2019 - 18:34
    +2

    look at those negs coming in on the ebay rofl

    • fishball on 29/07/2019 - 19:16
      +2

      They cancelled my order and it didn't show up on my ebay. HAd to make that extra effort to dig up my order and neg it, totally worth it though :)

      Edit: for people that need to find it, go to your own feedback, click the item number, view order details etc

      • juns on 29/07/2019 - 19:41
        +1

        Thanks! I encourage everyone to do so!

  • Newtz4 on 29/07/2019 - 19:41
    +2

    Neg feedback left on Ebay.

  • bloom on 29/07/2019 - 20:45
    +1

    They emailed saying they'd refund my order
    Then got a PayPal refund for $50 instead of $90… dammit now I have to chase them for the rest

    • Jollystacker on 29/07/2019 - 21:25
      +1

      jeez howd that even happen

  • Aarent on 29/07/2019 - 22:47
    +1

    i gave them a neutral feedback because i thought the $10 discount was legit-ish. but now i found out this price jack BS, its peed me off. I just negged them on my "discounted" order, and requested they cancel my order because i refuse to support this dodgy crap.

  • Abbi on 31/07/2019 - 04:31
    +3

    They've pulled dodgy crap on me before too. This company should be banned from OzB.

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