Bob Jane Refused Price Match

cookietime on 27/07/2019 - 09:57
Last edited 27/07/2019 - 20:29

I tried to get Bob Jane to price match with Tempe tyres and Jax tyres but haven't been successful so far.

They said that tyres from Tempe are parallel imported, hence not legible for a price match. They refused to match price with Jax tyres stating that the final price including the 10% off would be below their cost price.

I called two stores in Sydney West area and got similar answers.

Did anyone successfully get a Bob Jane store to honour their price match policy before and what did you do?

Thanks.

Update: Thanks everyone for your comments. I actually decided to stop running around and went with Jax tyres before I created this post. There's no way I'm going back to a Bob Jane store even if their head office agrees to follow their price match policy. I created this post to see if my experience is common or rare.

The reason that I wanted to get a price match was because Bob Jane advertises matching a cheaper price and paying 10% of the difference. I was trying to get them to price match with Tempe tyres' online price (not a written quote). The total price difference for 4 tyres would be close to $100, which is a decent saving.

Thanks again for your comments!

Automotive Tyre

Related Stores

Bob Jane T-Marts
Bob Jane T-Marts

Comments

  • [Deactivated] on 27/07/2019 - 10:06
    +71

    Go to the cheapest place. Support the business that is lowering their price without you having to do a dance first.

    Also, boycott the business that makes promises it does not intend to keep.

    • cookietime on 27/07/2019 - 14:04
      +1

      Agreed! I wouldn't go to any Bob Jane stores again.

      • [Deactivated] on 27/07/2019 - 15:07
        +4

        Please apply that to all "price match" places that consistently do not have the lowest price and/or doesn't honour their policy.

      • Lexan on 29/07/2019 - 08:41
        +1

        I too stop going to Bob Jane. Rip off. Avoid Watergarden store. Even reviews from Google are very bad.

        https://g.page/bob-jane-t-marts-taylors-lakes?share

        • ipiok on 29/07/2019 - 11:23

          I have had bad experiences at bob jane also, had two new tyres put on the front of my vehicle. When I went to pick it up the center caps were missing and they claimed it came in like that….. I had only just washed the vehicle before dropping it off and know for a fact the caps were definitely there…. they replaced one but the other I had to buy myself. :(

    • SlavOz on 29/07/2019 - 08:43
      +1

      Right on this. Price match policies are a load of filth and I'm happy to go out of my way to buy from the store that originally had it cheaper in the first place.

      Same deal with EB games. They'll only price match 50% of the time and try to get out of it with desperate cop-outs. Once was enough for me to decide never to shop there again. Support the business that does the right thing, not the one that lies about doing it to steal your money.

  • bloom on 27/07/2019 - 10:06
    +24

    Or you could just buy it at tempe/jax…

    • cookietime on 27/07/2019 - 14:05
      +4

      The price difference after price match for 4 tyres (including extra 10% off as advertised on Bob Jane's website) is close to $100, hence I was hoping to get a good price.

      • cookietime on 27/07/2019 - 20:04
        +5

        I'm genuinely confused by the negs.

        Perhaps my post wasn't clear? Why shouldn't I try to get the best price for the same product?

        • TheBooleanOne on 28/07/2019 - 16:34
          +2

          I didn't neg you, but:

          The best price is at Jax/Tempe, so why not go there? Even if Bob Jane price matched, you're not doing any better really, unless you account for fuel/time.

  • readeral on 27/07/2019 - 10:12
    +10

    It's the nature of price-match policies. Only designed to win your business and earn money, not to benefit you as a customer. There are no principles to stand on, because it's not about your benefit.

  • Cheeper on 27/07/2019 - 10:19
    +1

    Do bob jane have a T&C re price matching on their website?
    What they have said to you is common with a lot of places that offer price matching.. below their purchase price (bs), grey import, etc.
    Would not buy from B J anyway..

    • rompastompa on 27/07/2019 - 10:36

      below their purchase price (bs)

      Not always.. not everyone buys at the same price! Additionally, the 'buy' price can include freight costs, on consignment, be reduced to offset freebies etc, depending on how you want to market other products.

      For example: Your supplier has a promotion to buy 10x (A) product, receive 1x (A) free. You can offset (A) price ~10% cheaper like your competition, but if you also bought 5x (B) product on the same invoice, you can also reduce (B) to sell it 'below cost price', beating your competition.

      • Cheeper on 27/07/2019 - 13:24
        +2

        Fully understand that but often their claimed purchase price is ficticious.
        I have purchased many a white goods item for less than is shown on the store buy in price.. they can get bonuses from distributors for meeting set quotas.
        I have seen hardware items that could not be sold at a certain price for the same reason but then offered at a lower price again for "trade" customers only.
        Product sourcing and many other things can also allow you to obtain and sell your product at a better price although franchises are usually locked into once source, but not always.
        The factors in retail pricing are many… and claims from retailers refusing to price match because it is below their buy price is more to do with set profit margins than reality. :-)

  • Hithere on 27/07/2019 - 10:29
    +10

    I also tried to get Bob Jane to price match tyre prices from another company once and they refused.

    I just phoned Kmart Tyres and Auto and not only did they price match the other company they reduced their matched price to an extra $5 a corner off for the same tyres.

    • askme69 on 27/07/2019 - 14:30
      +1

      This. KTAS (Mycar, Continental) is my default now.

  • Sterio on 27/07/2019 - 10:42
    +13

    Stop wasting your time and go to Tempe Tyres.

    FWIW, last time I was over there the Bob Jane ute was there picking up a stack of tyres.

    • Cave Fire on 27/07/2019 - 10:44
      +11

      lol if that doesn't say it all…

  • dixy on 27/07/2019 - 11:04
    +1

    Try Kmart tyres. They r great. I wouldn't bother wasting time at BJ

  • Melb69 on 27/07/2019 - 11:31
    +1

    Go elsewhere.

  • SBOB on 27/07/2019 - 13:08

    Unless you have a stash of gift cards you're trying to use up, why would you want to have to argue to get a price match when you can just go to those offering the better deal already.

    • cookietime on 27/07/2019 - 14:09
      +3

      Because they promise to match any competing price, plus pay 10% of the difference. The total price difference would be close to $100. That was why :)

  • bobbified on 27/07/2019 - 13:15
    +6

    Im in Victoria and Bob Jane over here as willing to match the online price of Tempe Tyres.

    Their policy says "best price in Australia".

    I completed the online web form at this link: https://www.bobjane.com.au/promo/best-tyre-price-guarantee

    A few hours later, got an email to confirm the final price (which was $9 per tyre lower than Tempe's). No ifs and no buts..

    I called, booked my car in the following week and got it all done.

    • Hithere on 27/07/2019 - 13:40
      +1

      Their policy says "best price in Australia".

      Pity that they don't practice what they preach then eh?

      • Baysew on 27/07/2019 - 14:07
        +1

        Well they did practice what they preach.

        A few hours later, got an email to confirm the final price (which was $9 per tyre lower than Tempe's). No ifs and no buts.

    • cookietime on 27/07/2019 - 14:10
      +2

      I completed the form a few days ago, haven't heard back from them so I decided to call the stores directly. I was hoping for a similar outcome like yours but that didn't happen.

      • bobbified on 28/07/2019 - 00:56
        +1

        I completed the form a few days ago, haven't heard back from them

        Maybe head office is the place to call. Explain that you've completed the form with the lower prcies and are waiting to hear back. You may or may not want you let it slip that you tried to go directly to the store while you're waiting, with no luck.

  • [Deactivated] on 27/07/2019 - 13:39
    +5

    Bob Jane also have parallel imports and is the Harvey Norman of the tyre industry.

  • theHMASfriendship on 27/07/2019 - 13:53

    Why do you want to go to Robert Jane rather than just go to the places you're trying to price match?

    • cookietime on 27/07/2019 - 14:13
      +1

      Because they promise to match any competing price, plus pay 10% of the difference. The total price difference would be close to $100 :)

      • theHMASfriendship on 27/07/2019 - 19:38
        -2

        Have you asked to speak to Bobby himself?

  • outlander on 27/07/2019 - 14:00

    Thats too bad. I've always had really good experiences with Bob jane. I've had cause to go to the Moorabbin Vic place 3 times, and they've always been the best by far. They throw in a free alignment and rotation at the 3 month mark, which is a real bonus for me.

    What kind of tyres are you buying?

    • cookietime on 27/07/2019 - 14:13
      +1

      I think the experience is largely dependent on the franchisee. Some are great. Some are not.

      I'm looking for Michelin pilot sport 4.

      • JimmyF on 27/07/2019 - 16:46
        +1

        I'm looking for Michelin pilot sport 4.

        You found them, go buy them at Tempe tyres!

    • PlasticSpaceman on 28/07/2019 - 07:15
      +1

      Have also gone to Moorabbin a number of times, and have been very good. Price beat (not match) twice against Jax and Kmart…..

  • JimmyF on 27/07/2019 - 16:45
    -1

    Bob Jane Refused Price Match

    Then go buy them at the other store, they don't have to price match

    /thread

  • aussieprepper on 27/07/2019 - 16:47

    Hey mate try Taleb tyres they are just down the road from Tempe tyres on the Princess highway.
    https://talebtyres.com.au/

    • cookietime on 27/07/2019 - 20:07
      +1

      Thanks. I had a look but they don't seem to stock the type that I'm after unfortunately :(

  • varunynr on 28/07/2019 - 09:09
    -3

    Mate, I got not just to price match but price beat the KMART Pirelli 205 R 16 60 tyres. I went to nunwading BJ store and they made sure that I dont leave the store without gettting new tyres. Cheers

  • trinity1 on 28/07/2019 - 11:47
    +1

    Bob Jane are overpriced ,but what they say about Tempe is right on some of their tires ,get the best price you can and ring Kmart ,ask them to beat it they have always done a better deal than Tempe ,i have used them many times and service is better than Tempe and branches everywhere.

  • James Nav on 28/07/2019 - 22:53
    -4

    Why on earth do people whine about companies not price matching? Just buy it from the lowest place.

    • nickj on 29/07/2019 - 07:58
      +1

      I think it's because people believe a price match policy, right up until that shop refuses to price match. Hello Flight Centre! At which point they get annoyed by that business, and are quite happy to disabuse others of the idea that the price match guarantee is worth the paper it's written on.

      Also usually the store doing the price matching is more conveniently located than the other store.

      • James Nav on 30/07/2019 - 09:39
        -1

        They will all have perfectly legal exceptions in their fine print to stop price match if that particular store did not want to price match. I would always reward the store with the best price rather than waste my time and complain about a technicality(valid or otherwise).

    • Gnosh on 29/07/2019 - 09:49
      +1

      because why promise something you won’t deliver?

    • macrocephalic on 29/07/2019 - 10:47
      +2

      Because it's false advertising. They advertise a certain price, but won't provide it when you ask.

  • mychips on 29/07/2019 - 11:23

    Best way to get the best price on tyres is to:

    1. Find out exactly what size your tyres are (just read the code on your current tyres).
    2. Call up several tyre places in your area and ask them for price and brand (best value unless you're only changing 2).
    3. Go to cheapest one.

    I did this for my missus Ford Focus and got 4 Firestone tyres fitted and a wheel alignment for ~$320.

    When I spoke to someone that used to work at a big branded Australian tyre factory, they told me they imported their tyres from overseas for like $20 each. Obviously when it trickles down to the retailer, the cost will be a lot higher but I try not to pay over $100 per tyre unless its for my monster truck.

    • mychips on 29/07/2019 - 11:23
      +1

      For reference, the one time I didn't do this I paid like $240 for 2 tyres for the same car.

      That was with Bob Jane - never again will I make that mistake.

    • capslock janitor on 01/03/2024 - 14:59

      ask them for price and brand (best value unless you're only changing 2).

      hi why do you mean best price unless changing 2 only?

  • Lexan on 29/07/2019 - 13:19

    Are the BJ stores operated by franchise? Is this why some manager refused to price match?

  • ShahAU786 on 30/07/2019 - 12:27

    4 months ago I bought 4 new tyres from Costco, saved at least $90 per tyre (including the $50 cash back on top of the advertised price). Then for wheel alignment I went to Bob Jane and the Manager casually asked where did I get new sets of tyres, I mentioned Costco, he said that next time if you require new tyres give us a call and we will match Costco quote. Costco imports directly as well but he was happy to match the price.

    May be you can buy from Costco or check other Bob Jane.

  • capslock janitor on 01/03/2024 - 14:58

    https://www.bobjane.com.au/promo/best-tyre-price-guarantee-p…

    try the price beat online; and report complaint to HQ

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