Cheap OzBargain Holidays Got Me on Customs/Quarantine’s Radar

Thanks to an understanding boss (LSL, LWOP), holidays, public holidays and especially Ozbargain deals I no longer plan a trip based on a destination and basically see something cheap posted on ozbargain and make it work.

I love all the travelling and am finding myself overseas at least four times a year for relatively short stays, usually a week or under and 3/4 in SE Asia due to the price/short travel time.

Some trips are with my young family (wife and two kids). Others just wife and I. Others are with friends or solo.

With good comes the bad, right. So it looks like I’m on customs/quarantine‘s radar. The last three times I’ve come back from OS I’ve passed through the smart gates and there has been a customs/quarantine officer who has coincidently asked me how I’m going when I check the monitor for my checkin luggage pickup gate number thingy. He asks to see my ticket, makes a mark on it and then says bye. After collecting my luggage I head to the ‘nothing to declare’ exit and he is waiting for me. Asks me to come into the inspection area and grills me with questions, asks me if I read and signed my arrival card, packed my luggage and goes through my luggage, scans it, looks for hidden compartments, asks me to unlock my phone and goes through it, etc.

The whole process usually takes the best part of 45 minutes. Involves one or two officers and is not the most pleasant experience.

I understand they’re doing their job, but clearly this isn’t random. I asked why they chose me and he said this time it’s because I have new luggage (Ozbargain deal on American Tourist bags represent), one way ticket (wasn’t, was a Skyscanner fare with Jetstar over and virgin back), returning from SE Asia (Bali), that I had been checked before and that ‘the system’ also tells them.

The guy also suggested that they were looking for drugs.

For context I’m in my late 30s, have a good full time public sector job, don’t have a criminal record or ever been charged and have never been caught or even tried bringing anything unlawful into Australia or anywhere else. I’m Caucasian and don’t think I look particularly ‘dodgy’. I’ve probably been overseas 30 times and this has happened only on the last three.

Is anyone else having these experiences? Does anyone have any insight into what is going on or why I’m being targeted? Is this just part of my life now moving forward as an international holidayer/traveller who is a sucker for an ozbargain travel deal?

Btw yes I know I’m fortunate and I should ‘suck it up’ etc etc but just curious as to why and what’s going on?

I’m off to NZ tomorrow for a week, so will be interesting if it’s 4/4 on the return.

FWIW I’m not doing anything dodgy. If I was I wouldn’t bring attention to myself on a public forum!

Btw for some reason I’m now a Jim and the poll question is also a response 😭

Poll Options

  • 251
    Do u get regularly targeted?
  • 17
    Yes
  • 116
    No

Comments

      • How's this work when they search your luggage and probably find the 2nd phone? 🤣🤣🤣

        • it's in my checked in luggage.

          • +1

            @lostn: They go through the checked luggage. This is after the luggage is picked up from the conveyorbelt and returning through the declaration/customs part. They would find both.

    • +1

      Same here. Bellpops experience has really put me on edge actually. Going to seriously consider buying a 2nd phone purely for the purpose of travel and keeping it devoid of any personal information, social media apps etc. Talk about 1984

    • +1

      Now wait until anyone who takes a blank phone overseas will be pulled aside for questioning regarding terrorism and CP. 'Why don't you have your proper phone with you? Just WHAT are you trying to hide?'

      • Who the hell would be dumb enough to leave their CP or terrorism plans on devices they carry on them?

  • +1

    Just leave the boogie board at home mate… :)

    • Haha

  • +3

    Hopefully in iOS1X Apple will add a 'travel mode' feature that clears out your iPhone and sets it all back to factory state (but still activated and usable) then when you get to your destination and clear customs just turn it off and everything re-syncs back to normal via iCloud

    • Woah amazing idea!

    • +2

      If they do that, Border force will learn of it and then ask you to resync it to the cloud.

      If they have the right to look through your phone and even clone it, there is no way they wouldn't also have the right to get you to restore your phone if it looks suspiciously empty. Most people have more data than a factory restored image. If that's all they see, it will only make you look even more suspicious, and then they'll dig even deeper into you.

      • +1

        Forcing you to download remote personal data for them to clone is a step far beyond what the current law allows though, so they would need new laws first.

        And at that point you would have to give up the passwords for any other online accounts too.

        • doesn't seem like there are any limits to their powers, and this is not far removed from what they can already do.

          It would not be difficult to change the law in response.

          • @lostn: There are clear limits to their powers in the Customs Act. They can't force you to unlock anything.

            All they can do is confiscate devices if you refuse.

            They need Court orders do gain access.

            • @Typical16-bitEnjoyer:

              There are clear limits to their powers in the Customs Act. They can't force you to unlock anything.

              Not long ago they couldn't even ask you to unlock your phone and clone it. They changed the law to allow it, and they can do it again in response to a changing landscape. People backing up their data to the cloud and resetting the phone would be an example of a changing landscape.

              If the Customs Act has limits, they will change the customs act. It's how governments have always done things. No act is set in stone and immutable for eternity.

              The fight against terrorism means extreme measures.

            • @Typical16-bitEnjoyer:

              All they can do is confiscate devices if you refuse.

              Yeah so this is great… all the actual kiddy fiddlers and terrorists just lose their phones, and the innocent get their entire digital lives cloned, epic win

              • @trapper: Preaching to the choir. I'm definitely not happy with these laws either. Unfortunately Australia voted in the people responsible for these laws again, so who knows what will happen?

    • Can't you just manually do this right now by wiping your phone and using a different Apple ID and then restoring the original when you arrive?

      • Yeah but thats a pain in the ass

  • 'I haven't seen this many red flags since the Beijing Olympics.'

    Not so much common knowledge, but PNG/WPNG has become a hub for growing and producing drugs, and expansion of the south america equatorial network. A lot of these drugs end up in SE Asia and mules bring them through.

    Overheard this from some quarantine people in Japan, after a foreign soldier (think Okinawa) bought 1kg of cocaine back from Bali.

  • Mate of mine had his phone searched, they wanted passwords to all apps too.

    This worries me, just feel like it's a major invasion of privacy.

    I back up my phone on my laptop, not on cloud. I thought about buying a 2nd phone for travel but my Pixel has a great camera.

    • if you had your laptop with you, would they go through your laptop also?

      And let's say an iPad as well.

      Last year I brought two phones, a windows laptop, an ipad, and an android tablet. If they're going to go through all that it will take forever.

      Did your mate end up giving them all his passwords?

      • FWIW I didn’t give them any passwords aside from unlocking my phone for him when he couldn’t get into it

        • Did they ask and you refused, or did they just not ask?

          • @lostn: They didn’t ask for passwords. Just for me to put in the pin to unlock the phone

  • Funniest thing about this is how relaxed other countries are, coming back from Joburg, immigration was at the plane gate… they quickly looked on the carry on and made me throw out my bottle of coca cola.

    Yet had the same stuff over the years, sick of bomb powder checks at every airport. They made me take off my shoes in Tokyo

    • I arrived in Spain via Doha and wasn't even searched.

      I wasn't stamped at half the European countries, Norway was the only country who searched my luggage as they damaged it.

      However, I feel that I've been searched more coming back from Asia.

  • +2

    Send an email to Peter Dutton in parliament. He's really friendly and approachable. He'd love to hear your problems and will endeavour to ensure your comfort and reduced stress levels are addressed when you travel. It's just the kind of caring person he is.

    • Of course he would. He had the sweetest victory of all.

      • Ex cop right

    • Probably need a /s at the end of your post. Lots of boomers on here will think you're serious.

  • +2

    "Airlines love him, Customs hate him. See what he does to piss them off so much!"

    "I buy my flights on sale"

    • +3

      Number 25 will shock you

  • How many of the flights recently were two different carriers? Thats not normal for a lot of travellers so probably hits a flag.
    Most book a return with the same carrier or at least on a code share. JQ and VA don't.

    • +1

      I’d say most. I go with whoever is the cheapest #ozbargain

  • +2
    • Frequent Travel to Asia / SE Asia ✓
    • Tickets booked One-Way at a time ✓
    • Caucasian ✓

    You're being flagged for matching the profile for sex-tourism, not customs. That's why they've checked your phone.

    • +2

      They’re casting a fairly wide net…

  • +1

    Pretty well-documented before:
    Link 1
    Link 2

  • Has quarantine and customs ever actually said it's random?
    Explosives test is actually written as random and while I've been pulled over plenty it's usually cos I'm walking past just as the person is free.
    But I actually expect quarantine and customs to be targeted in the sense of classic risk factors. And whether random or not I'm surprised it isn't more frequent or stringent. I've coasted through without being checked at times where I gotta say for protecting our environment or got dodgy stuff it's quite lax …

    • No never said it’s random. Just lots of questions and rummaging through my luggage and checking empty luggage around the lining

  • +2

    Whatever you do, don't travel without bags/laptop/phone in an effort to avoid inspection. Wouldn't want them inspecting the only place left.

  • Do they have authority to rummage through your phone?

    • -1

      I doubt it. What has anything on your phone have to do with customs?

      • +1

        They are looking for CP. CP and terrorism, the two magic words used to defeat any rights you have. You don't have anything to hide, DO YOU citizen? Now pony up your phone while I clone photos of your wife for later viewing pleasure.

    • They do.

      https://www.theguardian.com/world/2018/aug/25/sydney-airport…

      No warrant required. No data retention policy. Legislation was added to last year. Jail term for non-compliance.

      • That’s unbelievable hey.

      • Please note you can refuse to unlock your device. Customs cannot make you. You don't risk any jail at this point. Expect them to confiscate it tho!

        They can obtain a Court order which can require you to unlock it or provide the password. Only if you then refuse can you potentially face jail.

    • They do. Introduced via amendments to legislation not long ago.

        • +2

          If there's one thing that ticks me off, it's being 'corrected' with wrong information and using a crappy source as evidence.

          Customs and Border Protection Service were merged around 2014 and officially in 2015. Previously they were separate entities.

          The old Border Protection Service could not use the coercive or search powers contained in the Customs Act prior to that date.

          Furthermore s186AA and relevant amendments were enacted in 2015. Noteably this and this

            • @jackspratt: I'll stick with you don't know or understand the difference between the Customs and Border Protection Service circa 1999 nor the legislation relevant to each.

              • @Typical16-bitEnjoyer: That's OK.

                Both the ABF and I have got it wrong, but you are right.

                But that's only if you ignore the fact there was no Border Protection Service in 1999. However the single entity - Customs and Border Protection Service - was formed in 2009 - not "merged" as you say, in 2014.

                And in 2015 the C&BPS became the Australian Border Force, which as far as its Customs functions are concerned, has maintained the electronic device search powers I linked to above, since 1999.

                https://en.wikipedia.org/wiki/Australian_Customs_and_Border_…

                • @jackspratt:

                  Both the ABF and I have got it wrong, but you are right.

                  Haha. Nice one. Strange how the legislation I've posted previously, and direct quotes regarding the ABF below, disagree with you. Feel free to post something other than a wiki article to back up your claim.

                  Customs and Border Protection Service - was formed in 2009 - not "merged" as you say, in 2014.

                  Customs and Border Protection Service was merged in 2014. The government created the combined Australian Border Force (ABF) from both the Department of Immigration and Border Protection and the Australian Customs and Border Protection Service.

                  "In May 2014, the Minister for Immigration and Border Protection announced that the Government would consolidate the border control functions of the Department of Immigration and Border Protection (DIBP) and the Australian Customs and Border Protection Service (Customs) into a single agency, to be known as the Australian Border Force (ABF)." cite

                  I never said it was called the same circa 1999. That's your words. Appears you don't even know what the department was called back then either.

                  Only one entity could utilise the powers contained in the Customs Act previously. Now every officer/employee in ABF can no matter what the role.

                  Thus the flurry of 2015 legislation that was enacted which you choose to conveniently ignore.

                  has maintained the electronic device search powers I linked to above, since 1999.

                  The old Department of Immigration and Border Protection could not utilise the powers contained in the Customs Act prior to 2014. Only the Australian Customs and Border Protection Service. You do realise there was multiple government entities? Guess which entity was interviewing passengers alighting from commercial flights and examining their personal possessions on their person prior to 2014?

                  "Both the Customs Act 1901 (Customs Act) and Migration Act 1958 (Migration Act) contain a wide range of powers. While many of these are essentially administrative in nature, there are a wide range of coercive powers—such as powers to question, search, detain or arrest people, or enter and search vehicles or premises—which departmental officers, such as Border Force officers, can now exercise." cite

                  You fail to appreciate since the merge in 2014/2015 that the 'former' Immigration/Border Protection, now 'rebranded' and merged into the ABF, can now utilise the powers of the Customs Act (which they previously couldn't use) and now passengers personal possessions are now considered "cargo" thanks to wonderfully Orwellian decisions such as this one.

                  Thus why everyone's phones and laptops are now being searched unremittingly when citizens return from a simple overseas holiday.

                  • @Typical16-bitEnjoyer:

                    Customs and Border Protection Service were merged around 2014

                    The old Border Protection Service could not use the coercive or search powers contained in the Customs Act prior to that date.

                    I gave you a direct reference to the FACT that the "Customs and Border Protection Service" (Note - the "Service") was formed in 2009 ie it existed well before 2014.

                    The Department of Immigration & Border Protection (Note - there is no "Service") came into existence in 2013. It was a totally different entity to C&BPService.

                    So there was no merger of "Customs and Border Protection Service" around 2014 - it already existed, as a single entity.

                    The Customs power to search electronic devices (currently exercised under the provisions of the Customs Act, by officers of Customs) has existed since 1999. So I am still happy with 20 years.

                    ps Your link to DIRECTOR OF PUBLIC PROSECUTIONS (CTH) v FARMER was of little use, considering it was paywalled.

                    • @jackspratt:

                      I gave you a direct reference

                      You gave a wikipedia link.

                      I gave you clear links to official sources that confirm the DIBP and the Customs and Border Protection Service merged into one entity in 2014 and officially 2015. How can you argue otherwise when I've provided Parliamentary citations that confirm the same?

                      So there was no merger of "Customs and Border Protection Service" around 2014 - it already existed, as a single entity.

                      I'm not sure you're even reading my post.

                      Customs and Border Protection Service merged WITH DIBP, in 2014, to form the ABF. Following 2015 Customs and Border Protection Service no longer exists. Only the ABF.

                      ps Your link to DIRECTOR OF PUBLIC PROSECUTIONS (CTH) v FARMER was of little use, considering it was paywalled.

                      I prefer to link official sources. Shame you didn't utilize 1 of the 2 popular free online resource databases to search for it. ie. Jade or Austlii.

  • "I’ve probably been overseas 30 times " probably turns on the flashing lights for them unfortunately.

    • It’s honestly cheaper and more enjoyable to fly somewhere in SE Asia than it is to fly domestically in Australia, so I don’t think it’s a huge deal, but yeah I obviously like the travel too.

  • +1

    I'm white, male, middle aged, and travel by myself to Asia, and I have never been given the full treatment by Customs. Before packing my suitcase for the final trip home I write down all the declarable items and just hand the list to the Customs agent. They have a quick look and are done. Saves the hassle of having to remember everything after a 10 hour flight. Some of the agents are amused at my thoroughness.

    One question I really don't like is 'did you pack the bags yourself?' which is fine, but then it's always followed by 'and are you aware of all the contents?' I always answer with 'yes, I packed the bags'. If someone slips something dodgy into my bag the Customs agent will of course say "But you said you knew EVERYTHING that was in your bags, you said so. Busted!" And no, the bags haven't been in my possession the whole time. How could they be? Maybe a dozen men have handled my bags all the way from Northern Asia to here. I didn't have the 30kg suitcase on my lap in the plane.

    • Haha true that

  • ive been 'randomly' searched a few times. last time, smartgate flagged me and i had to line up twice and get my bags searched. they must have put a tag on me in their system. im guessing its from having a few holidays a year. never had my phone taken though..that's scary!

    • Oh wow at least I’m not alone. Phone taken was only the last time as in last week

      • 'burner' phones seem the way to go now, especially with the US also forcibly unlocking phones

  • +1

    I just routinely wipe my phone before international travel now and before return.

    Easy enough to set it up again whilst waiting for departure.

    Expect a cranky look when you show them the Android initial setup screen.

    • Haha man these dudes are pretty cranky I reckon it would set them off more than anything

    • do you mean that you keep everything on google drive?

      • If I desperately need a document then I use a VPN and Anydesk into my desktop.

  • Ha ha I was in the same boat too! Russian here. Travelled a lot one a short holidays like Bali for 4 days.
    They looked at the stuff and sometimes I bring lots of condoms from Singapore. Okamoto is my fav brand.
    So At the end they smiled and probably thought that I am an escort.

    But the story sounds like mine…with those long checks.And going through my phone

    • Haha I didn’t even have any condoms or anything haha

      Glad I’m not alone though

  • Now I'm going to subscribe to Travel deals on OzBargain. Cheers OP!

    • +3

      Definitely worth it. Cya in insert of name of destination city in next price error

  • Could you get around the phone issue by carrying 2 phones?
    Keep you main phone in your hand luggage (for example) & a basic prepaid in your pocket to give to them if they ask?

    • +1

      So quarantine is after picking up checkin so u have your carry on and check in luggage with you. So no that wouldn’t work in this case. They searched through everything.

  • My partner is British and I get this every time I enter the uk, twice a year usually.

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