Harvey Norman - Won't Price Match with Electrical Items over $399

LRycon9 on 09/07/2019 - 11:58
Last edited 09/07/2019 - 12:31 by 1 other user

I am about to buy a new fridge and asked Harvey Norman to price match a competitor.

They would not price match because it was not a 'like for like' product. Harvey Norman currently offers a bottle of wine with electrical purchases over $399 and the competitor does not.

Once the promo is finished at the end of the month, the price goes up $200. But there most likely will still be plenty of competitors with prices at the current level.

I don't want the bottle of wine, just the cheapest price. Are they within the policy to do this or are they bending their own rules so they don't have to price match?

This applies to all electrical items over $399.

Electrical & Electronics

Related Stores

Harvey Norman
Harvey Norman

Comments

  • Austin 316 on 09/07/2019 - 12:08
    +20

    I suggest you stop worrying about this and try bargaining at a different store. Or better, try the other stores like TGG, Jb HiFi, etc.

    How stores interpret policies is entirely up-to the salesperson you are dealing with at the time.

  • Stewardo on 09/07/2019 - 12:09
    +40

    Why not just buy off competitor?

    • Danstar on 09/07/2019 - 12:11

      Exactly ^^

  • itstricky on 09/07/2019 - 12:11
    +3

    Seems like a Bait-And-Switch tactic.

    Bait for a fridge and Switch to a bottle of wine.

    • Yummy on 09/07/2019 - 16:23
      +1

      What Gerry trying to say is that wine bottle goes inside the fridge, after you bought it.

  • Ryanek on 09/07/2019 - 12:11
    +6

    Hmmm the wine promotion is not being advertised as being "free" so I guess technically it's not a like for like product. I suggest you reward the competitor that has priced it for lower.

    I would think of it like Harvey is selling a vacuum and the promotion instead was for extra accessories.

  • pantsparty on 09/07/2019 - 12:12
    +23

    I don’t understand the point of this post. You say you want the cheapest price. The competitor has the cheapest price. What do you want from us? Who cares about Harvey Norman’s internal policies, all you should care about is price but you are letting your mind get pulled in the wrong direction.

  • geek001 on 09/07/2019 - 12:19
    +3

    Just go with someone else. I think everyone should stop wasting time going to Harvey Norman. Their price matching policy has an "out" clause for pretty much everything at their discretion. I have only been successful once maybe 4 or 5 years ago, tried a few times since then but was declined every time because they just don't want my business. Maybe try Good Guys and see what they can do, I managed to get them to price match ebay 20% off one time on some lower value appliances.

  • pegaxs on 09/07/2019 - 12:19
    +17

    It’s simple, if they don’t offer a lower price, do your shopping with the place that does give you the best deal. Harvey Norman stores have been blacklisted at home and where I work. We don’t support that money grubbing arsehole at all.

    I have never understood price matching. If a store is only going to match a price, then just buy it at the first place that offers the best price. It saves you driving to another store and them just giving you the same price as the first store.

    And did I mention (fropanity) Gerry Harvey and (fropanity) his stores. I still buy my goods overseas Gerry, because even with the 10% Gerry’s Sook Tax added, it’s still cheaper than buying it off you, ya grubby little (fropanity).

    • godofpizza on 09/07/2019 - 14:19
      +2

      i founded the same issue when trying to price match laptops with HN, for some reason they have a different model numbers for what should be the same laptop( same specs) at a different store.

      • Yummy on 09/07/2019 - 16:25
        +4

        That is how scam works.

    • Heaps for Cheaps on 09/07/2019 - 14:31

      I remember a few short years ago how Gerry Harvey described his modest lifestyle being shaped by his belief that if the economy goes downhill, he will find it hard to survive with personal assets valued at only just above $1 billion dollars, of which a great proportion was high-liquidity…

  • spackbace on 09/07/2019 - 12:20
    +3

    Buy from original store that's offering the price, or go to Good Guys or similar for a price match.

    Would've taken less time than a forum post trying to find reason to Harvey's decision, and/or trying to force their hand and make them price-match.

  • mrkorrupt on 09/07/2019 - 12:54
    +1

    Advise them alcohol is against beliefs and dont want it

  • jasonlv87 on 09/07/2019 - 12:56

    Maybe try price-matching it again via online chat? You might have got someone having a bad day.
    I got HN to pricematch a fridge just last month and HN were also offering a bonus $100 eftpos giftcard with it but the competitor was not. The fridge was well over $399 too. Online chat had no issues price matching it and I still received the gift card.
    As for why I bought at HN and not the competitor - HN was closer, the bonus $100 giftcard + paying using discounted giftcards bought through AGL made it a significantly better deal.

  • rjstev on 09/07/2019 - 13:06
    +1

    Can’t really comment as haven’t been to HN in years, gave up when they refused to price match every time.

  • GangGang on 09/07/2019 - 13:24

    Price matching is only worth it in some certain cases. There may be no benefit in your situation. Now a price beat is a different story & may be worth it.

    Don't waste your time & go with the competitor if its the cheapest.

  • Seraphin7 on 09/07/2019 - 13:36

    Why not just buy at the competitor with best price?

    What is the purpose of this post?

  • [Deactivated] on 09/07/2019 - 13:51
    +2

    I think OP is aiming to get the lowest possible price for fridge[price match] + free wines.

    a bottle of wine with electrical purchases over $399

    That's not correct. It's a 12 bottle case.

  • ssquid on 09/07/2019 - 14:30

    If you want the cheapest price and you know it's somewhere else… go there?

  • Topdog on 09/07/2019 - 14:39

    Maybe OP wants to get on interest free and cannot get it from the cheapest place. this is also a reason they wont price mate, interest free is at advertised price.

  • bongom on 09/07/2019 - 14:44

    Harvey Norman Price Guarantee (Match) 2019 Additional Rules/Hidden Gotchas
    https://www.ozbargain.com.au/node/433056

  • chumlee on 09/07/2019 - 16:28
    +1

    Price match the wine

  • Some Guy on 09/07/2019 - 17:14

    I'm guessing you have some HN gift cards or other AmEx related reason to persist with dealing with them?

    If not, just go to the competitor. But tell them that's what you're doing.

    I was able to get them to match a price on a fridge when they were giving an esky as part of the deal. They way they apply their policy seems arbitrary.

  • James Nav on 10/07/2019 - 08:38
    +1

    So buy the fridge from the cheaper store and buy the wine from Aldi. Geez!

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