Third-Party
Has anyone else noticed Cash Rewards Service and Rates keep falling/getting worse ?
I would like to support the Australian company and have done for years but since ShopBack came there rates are almost always lower and the service is terrible. In the past they used to fix issues now they just say we cant do anything and that's it.
I would have thought Cash Rewards would have put everything into stopping customer going to Shop Back by having better rates and great services but its like they have thrown in the towel.
My latest issue is a bought 2 items on amazon (each successfully tracked separately) but one items was damaged so had to be replaced (they got me to return and placed an order for a replacement). The item returned now shows a value of $0 in the spent column on cash rewards and cash back rejected. This is fair enough I guess as it was returned even though it was replaced I can see how it could be reported that way. The issue is the other item (which still shows the value of the item purchased) has now also been rejected and when I question it they said its due to the other item and they (cash rewards not Amazon. The amazon terms doesn't have this term) don't pay cash back if an order is changed. This seems very on fair and I doubt its an Amazon thing as I returned an item as part of an order on ShopBack and the non returned items where still paid.
Anyone else had this issue ?
Hi Yabadabadoo.
Firstly, and most importantly, I'd like to say how extremely disappointed I am in your choice of title for this forum post. In no way has our level of service dropped. Most would attest to the fact we're at the forefront of service, as has been demonstrated continuously over many years. I'd like to think it's the thing that sets us apart. Member error, by not reading terms, does not equate to terrible service - why so quick to label? And rates have not dropped. In fact you'll find we're giving back significantly more now than we did just 12-18 months ago. Please read on.
Thrown in the towel? Nothing could be further from the truth. We are bigger and better than ever. Our strongest growth in 5 years has come this past 12 months with the event of fierce competition. It's a great time and space to be in right now and makes us think outside the square rather than rest on our laurels. We won't always match SB rates as they are on most occasions running stores at loss-leader rates in order to grow their member base. A lot of their increases are self-funded over and above what they receive in commission. It's all about winning new customers for them right now. Do you think you'd see these rates if there was no competition? I think you know the answer.
Anyway, lets move on. With respect your claim above, I can assure you both Amazon transactions were declined by Amazon, and not by Cashrewards, and only because your order was changed. I've repeated this so many times, I'm beginning to sound a little like a scratched record - we do not decline or approve anything - the merchants do. Beyond your initial purchase, we have no visibility of what goes on between you and the store.
Please note this term on every merchant page on Cashrewards (including Amazon):
Is summary, if ANY part of your order is cancelled, changed or returned, your whole cashback amount will be declined. So again your statement above is incorrect and you were given the correct information by our support staff. Further, I have no idea why SB did not decline your secondary transaction as I have no visibility of what exactly took place. But if you read through some of the SB posts, you'll find their rep comments on several occasions that any single change to an order will affect the whole transaction (for any store).
Anyway, I've done my best to explain things for you and I hope it's helped alleviate any concerns about Cashrewards. We're here for the long haul. Please send me a PM with your CR email address and claim ticket number and I'll do my best to have it honoured out of pocket in good will.
Thank you. TA.
And this is why Cashrewards and TA are amazing. Top service always. Shining light for ozbargain.
Thanks for the response, it's good to see you are still growing the business.
Regarding the Amazon senairo, how has Amazon justified not paying referrers for tracked and completed items due to an item in the order arriving damage and needing replacement? It doesn't seem to be a fair term given the refer did there part and delivered the customer who placed an order but Amazon failed by sending a faulty item. No paying for the faulty item is fine as there is a cost to Amazon in resolving it but other separately tracked items now also not paid?? That's going a bit far.
If this is always the case maybe you should recommend people order each item separately where possible in case theres any issue with one item they don't loose the cash back on all items.
Thanks