Help Returning Mattress on eBay for First Time

BluebirdV on 17/06/2019 - 06:43

Hi Ozbargainers.

I am in the process of returning a mattress on eBay. It was an impulse buy and I realised I don't need the item. I ordered on Friday June 14 and the estimated delivery is Wednesday June 9. Since the order may have not been dispatched at this point is it possible to simply contact the seller and cancel? Otherwise if I end up having to make a return, who would be the most economical and efficient postal carrier? Can I contact them and ask them to pick it up from my house? Below are the instructions in my eBay account:

Next steps
1. Buy a return label from your preferred postal carrier.2. Send the item, and add tracking details or mark it as sent by 24 Jun.3. You should get a refund within 3 business days of delivery.4. If you don't send the item, we might close your return and you might not receive a refund.
Seller return information

Address

Zzz Atelier Outlet

4 Caulson Close

Maribyrnong Victoria 3032

General Discussion Mattress

Related Stores

Zzz Atelier
Zzz Atelier

Comments

  • BluebirdV on 17/06/2019 - 07:01
    -1

    I also have Refunded Return Shipping Costs (8 Per Year, $45 Max Each, Activation Required) @ PayPal (Also Free Pre-Trip Cancellation Cover)

    • GangGang on 17/06/2019 - 07:48

      You first have to see if the PayPal return covers "I don't need the item anymore".

      How much was the single mattress? I would just keep it. Never know when you or someone else can use it.

      • eug on 17/06/2019 - 11:16

        You first have to see if the PayPal return covers "I don't need the item anymore".

        Yes they do.

        • GangGang on 17/06/2019 - 11:33

          I had a quick read of the T&C and you seem to be correct. There isn't a section about the reason.

          • eug on 17/06/2019 - 11:45

            @GangGang: Yup, the main page even says:
            Whether it’s the wrong thing, the wrong size, the wrong colour or you simply changed your mind, we can refund your return shipping costs on eligible PayPal purchases with Refunded Returns.

            • GangGang on 17/06/2019 - 12:05

              @eug: I'd be more concerned about the refund of the product, forget refund of shipping. You can't just cancel an order after committing to buy on eBay, especially a mattress.

              Seller will just ignore cancellation messages & ship item out which has happened with so many posts on OZb. OP will have to wait until the item has arrived & returned in unopened packaging. Then I wonder if eBay will refund due to buyers remorse. Maybe I should read the T&C of ebays refund policy.

              • eug on 17/06/2019 - 13:30

                @GangGang:

                You can't just cancel an order after committing to buy on eBay, especially a mattress.

                You can, if the seller allows returns.

                If you look at any of their listings, they do have a 30-day returns policy. The buyer just has to pay for return shipping.

                My concern would be the cost of mailing a mattress! The box is quite bulky and heavy. If it's over the $45 Paypal refunded return limit, OP would have to shell out the extra.

                • BluebirdV on 18/06/2019 - 08:20

                  @eug: Has anybody made a claim through Paypal? Do I need to take photos of the item?

                  • eug on 18/06/2019 - 10:02

                    @BluebirdV: I've used the refunded returns service several times. They don't care about the item itself - they just need a photo of the package with the recipient's address visible, and a receipt for the postage costs. There is more than one way to do it though, they'll give you the details when you start a claim.

  • Nutrino on 17/06/2019 - 07:58
    +11

    Does the delivery driver have a time machine?

  • rambutann on 17/06/2019 - 08:20
    +4

    So you have asked Ozbargain a question that literally nobody can answer, but the store will easily be able to answer. Then you've concocted this logistical nightmare of a situation in your mind that isnt even close to occuring yet?

    Call the store, tell them to cancel it, if they cant then ask them if they can arrange a return if you deny delivery of the item.

    • BluebirdV on 18/06/2019 - 08:21

      Unfortunately it was too late to cancel.

  • Ocker on 17/06/2019 - 09:29

    The seller will have already been charged sale fees of about 10% by eBay. eBay does not allow returns for "Buyer Remorse", which is your situation.

    • eug on 17/06/2019 - 11:16

      The seller will have already been charged sale fees of about 10% by eBay. eBay does not allow returns for "Buyer Remorse", which is your situation.

      Yes they do. It is up to the seller to allow returns, and that includes remorse returns.
      https://pages.ebay.com.au/returns/

      • Ocker on 17/06/2019 - 16:08
        -1

        Only if the seller agrees

        • eug on 17/06/2019 - 23:22
          -1

          As I mentioned above, the seller has a 30-day returns policy. Regardless, as you can see, eBay does allow "buyers remorse" returns.

  • franco cozzo on 17/06/2019 - 10:28
    +3

    ..you bought a MATTRESS as an impulse buy??? what the??

    • Baysew on 17/06/2019 - 11:27
      +3

      Are you saying that they should have slept on it before buying?

    • elgrande on 17/06/2019 - 12:00
      +1

      Yes, it is common which is why they have them hanging from the checkouts at Coles an Woolies.

  • Ughhh on 17/06/2019 - 17:28

    is it possible to simply contact the seller and cancel?

    If you don't contact the seller, how are they supposed to know? Who else has the authority to approve the cancellation?

    • BluebirdV on 18/06/2019 - 08:22

      I contacted them and they said it was too late to cancel. I have to return it.

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