[Price Error] 2 Slabs of Young Henry's or Little Creatures $40 @ Vintage Cellars

ajpascoe on 02/06/2019 - 11:51
Last edited 03/06/2019 - 19:45 by 2 other users

Moved to Forum: Original Link

First deal be harsh - Appears when you add 2 Slabs to your cart, it comes down to $20 per slab. Haven't picked my order up yet. Hope they honour it.

Young Henry's Newtowner

Mod Note: Price Error, refer to email below:

Good Afternoon,

Thank you for your recent order with us. Unfortunately, due to a technical error on our website, you were incorrectly charged for your order containing either Young Henrys Newtowner Can 375ml, Gage Roads Single Fin Summer Ale Bottle 330ml, Little Creatures Pale Ale Bottle 330ml or Stone & Wood Pacific Ale Bottle 330ml, which are part of the 2 for $40 beer 6 pack promotion available in-store at Vintage Cellars.

We have cancelled and refunded your order, please allow 5 -7 business days for the funds to appear in your account.

We’re very sorry for the mix-up and appreciate your understanding.

Kind regards,

The Vintage Cellars team

General Discussion Beer Little Creatures Pale Ale Young Henrys

Related Stores

Vintage Cellars
Vintage Cellars

Comments

  • beesquared on 02/06/2019 - 12:41

    website getting ozbargined, timing out now

  • qvntmflx on 02/06/2019 - 12:43

    Site's dead :(

  • oldmate78 on 02/06/2019 - 12:43
    +31

    Credit to OP for sharing before collecting

    • robinCTS on 02/06/2019 - 13:19

      Or maybe a newbie error, never to be repeated? 😉

      EDIT: Looks like the OP managed to pick up their order. Good on ya!

  • tastyjacks on 02/06/2019 - 12:46

    Just placed an order for 2x of each - click and collect. Lets hope they honour the order.

  • SmashedAvocado on 02/06/2019 - 12:49
    +1

    Ordered 2 little creatures picked up Bulimba store. Thanks OP!

  • Lionking48 on 02/06/2019 - 12:49

    anyone try collecting without the SMS?

    • ValerieS on 02/06/2019 - 12:58
      +1

      Yeah I just walked over after Roozy recommended it. Worked fine.

  • stockastics on 02/06/2019 - 12:50

    An unexpected order occured

  • ODoG on 02/06/2019 - 12:50

    Ordered me 3x cases as well, fingers cross also, but it does say in the T&C they can refuse it : (

  • kovoker on 02/06/2019 - 13:00
    +5

    Ordered 2 cartons, rushed there and click and collected. Happy:)

  • johnmelb on 02/06/2019 - 13:03

    Site is be OB'd. It's also affecting the ordering process on https://www.firstchoiceliquor.com.au/ not good publicity for cloud computing : https://www.section.io/

  • Optimus Prime on 02/06/2019 - 13:04

    website crashed lol

  • Nuggets on 02/06/2019 - 13:04

    3500 clicks on this deal. I wonder if Vintage Cellars has intentionally killed their website as a stop gap measure.

  • McBargainface on 02/06/2019 - 13:07
    +2

    Coles have pulled Vintage Cellars, Liquorland and First Choice websites - tried to cash in at all three but no luck. Must have been a coles wide error!

  • desii on 02/06/2019 - 13:07
    +2

    I'm regretting not selecting click & collect now!

  • Serathis on 02/06/2019 - 13:08

    1 hour and ozbargained LOL well done!

  • Optimus Prime on 02/06/2019 - 13:10

    its been adding to the cart for 30 mins - all three websites

  • richmond12 on 02/06/2019 - 13:12

    ozbargained

    Prob they think they are under attack.

  • Nils on 02/06/2019 - 13:13
    +2

    Probably better for my health… Still bummed I didn't get any :D

  • mudjr21 on 02/06/2019 - 13:16
    +4

    placed order, didn't get any text, went to Balaclava vintage cellars to buy Ice for biz and trying to ask to pick up.

    "Hey I have online…"

    "No, it was mistake and will not be honored."

    "ah…"

    • Popid on 02/06/2019 - 13:58

      damn, my store too. guess that's that then hah

    • RogueWolf on 02/06/2019 - 20:05

      Did you dehydrate on your long walk of shame out of the store lol

  • charedblack on 02/06/2019 - 13:21

    And done. Could get to the checkout screen but it wouldn’t let me proceed with click and collect. Too slow!

    • adamshere on 02/06/2019 - 13:25

      It worked for me just now

      • adamshere on 02/06/2019 - 13:55

        Went to store no dice.

  • adamshere on 02/06/2019 - 13:25

    I just now ordered 4 slabs.. will let you know how i go..

    • adamshere on 02/06/2019 - 13:55

      Nope they had a mass email from head office.. Wouldn't budge. Damn it.

  • nuts on 02/06/2019 - 13:28

    Well, they'll save money from not honouring the price but it's going to cost them money to separate their servers for all their websites, unlucky.

  • qvntmflx on 02/06/2019 - 13:28

    "Young Henrys Newtowner Can 375mL is unavailable."

  • Optimus Prime on 02/06/2019 - 13:29

    just ordered one slab of each for total of $40 + free delivery . items were still in my cart when they pulled the plug . got confirmation email

    • djevoultion on 02/06/2019 - 14:05
      +1

      same thing happened to me

  • Westinator on 02/06/2019 - 13:31

    Cant get the Cart to finish the checkout….. gateway error. But probably no point if they won't honour it

    • Optimus Prime on 02/06/2019 - 13:34

      i would try refereshing . it worked for me had the same error

  • Hardicus on 02/06/2019 - 13:31
    +3

    Popped down to Broadbeach before SMS arrived was told order has been cancelled.

    • Westinator on 02/06/2019 - 13:35
      +1

      so really there is no point in trying to get it to checkout and pay as they are not going to honour it

  • Pilotdan on 02/06/2019 - 13:42
    +2

    I wonder if those who chose delivery will get a nice surprise from the postman this week? either that or a sad rejection email

    • robinCTS on 02/06/2019 - 13:44

      My guess: ☹️🚫📧

    • desii on 02/06/2019 - 13:45

      I'm expecting a sad rejection email

  • MrBr0 on 02/06/2019 - 13:48
    +1

    This will keep them busy for a while processing all the refunds. Seems as coles online store is also dead at the moment.

    • blighst on 02/06/2019 - 14:00

      Bit annoyed as I must've bought when there were only 15 upvotes or so, but my store still hasn't processed…

      But hey such is life for these kinds of 'deals'

  • OverlyWittyUsername on 02/06/2019 - 14:11

    I just ordered 3 cartons for $60 delivered.. so hopefully they turn up :)

    Thanks OP!

  • beerbudget on 02/06/2019 - 14:14

    Just accepted my order for 4 cartons. Confirmation email received.

    We'll see.

  • ozozoioi on 02/06/2019 - 14:19

    Still available
    just ordered 4

  • tastyjacks on 02/06/2019 - 14:27

    Just got told that no store is allowed to honour the order until futher notice :(

  • narf on 02/06/2019 - 14:28

    Not sure why it's marked as expired? I just checked out 2 x Little Creatures XPA for pickup with confirmation email.
    The deal seems to work for a variety. Just search for the carton and add from the search page, rather than going into the product itself.

    • robinCTS on 02/06/2019 - 15:32
      +1

      It's marked as expired because although you can place an order and pay for it, it looks like you won't be able to pick it up (see numerous previous comments reporting this) and presumably deliveries will get cancelled.

  • Poimandres on 02/06/2019 - 14:30

    I didn't think my order went through, but surprisingly got the ready for collection sms.

  • trblvb on 02/06/2019 - 14:32

    Yep…Just ordered 4 slabs little creatures $80 delivered cheers OP

  • wilz123 on 02/06/2019 - 14:34

    so i went in with the conformation email but no SMS. said they were they wont honour it

  • HotPie on 02/06/2019 - 14:34

    Mine worked

  • richmond12 on 02/06/2019 - 14:49

    I guess click and collect depends on store?

  • cyrax83 on 02/06/2019 - 14:50

    I just got 2 for free delivery. Delivery was free for some reason. It'll probably get cancelled but worth a shot

  • nubzy on 02/06/2019 - 14:56
    +2

    Coles is notorious for cancelling orders due to price error, and taking forever to notify. On the other hand Woolworths has been happy to honour on multiple occasionas, they are by far my preferred choice of supermarket.

  • Optimus Prime on 02/06/2019 - 14:57

    has anyone received a cancellation email for delivery ?

    • trblvb on 02/06/2019 - 15:03
      +1

      No all good still. Ordered two more with pick up just in case…

      • Optimus Prime on 02/06/2019 - 15:47

        Cheers . Hope they don’t cancel the delivery order

  • Poimandres on 02/06/2019 - 14:58

    If I have the confirmation sms, do they have to honour?

  • tobia on 02/06/2019 - 15:00

    ordered successfully with free delivery and confirmation email. worth a shot, huge if honoured

  • Jbaarts on 02/06/2019 - 15:00

    Just ordered 2x Young henry's delivered. will report back if honoured.

  • bugman on 02/06/2019 - 15:05

    Worth a shot.. 2 cases delivered
    …hope they honor it

  • jontymate on 02/06/2019 - 15:06

    It says no result found. Looks like i just missed it, or do i need to do anything else?

    Oh got went to website in beer section and added two in cart

    • puzzles2 on 02/06/2019 - 15:16

      I think you just missed it, no results for me either. Thankfully I already had two saved in cart so I ordered them for delivery and fingers crossed I get them.

  • evanssm2jp on 02/06/2019 - 15:17

    Placed 2 separate orders of 4 cases…2nd order was stuck in cart but site died…an hour later it was still there and got processed… Guessing it will likely not be honoured but no harm in trying.. payment went through!

  • djevoultion on 02/06/2019 - 15:29

    Still works for little creatures bright ale.

    • smithyy on 02/06/2019 - 15:30
      +1

      and Little Creatures XPA!

      • blighst on 02/06/2019 - 15:31

        But by working, do you mean getting honoured in store?

        • djevoultion on 02/06/2019 - 16:05

          No, I mean you can still place an order for delivery and pray

  • Bog on 02/06/2019 - 15:58

    Went to Vintage Cellars Stanmore after having placed an order for two slabs of Little Creatures, and getting a click and collect SMS.

    Upon arrival, was told that my order had been cancelled and I should have received a text message (I didn't). Then I asked what I needed to do from here - the guy said I would need to call up to get them to process a refund.

    So… I was like, "I've paid for a product, which you're refusing to give me, and now I'm the one that has to call up and get a refund?" Not happy!

    • frankmug on 02/06/2019 - 16:15

      Dude, you didn't 'pay for a product' you tried to abuse a pricing error, chill out. This stuff is obviously a gamble and there's no need to be rude to poor underpaid front-line staff who have nothing to do with the error just trying to make a living

      • robinCTS on 02/06/2019 - 16:26
        +6

        That being said, refunds should happen automatically.

        I'm very surprised they don't. Surely not doing so must be breaking some law?

        Credit cards can be reversed. PayPal can be reversed. If payment was by giftcard, the simple solution would be to send out a replacement card. All with an accompanying apologetic email/SMS. That's customer service!

        • serpserpserp on 02/06/2019 - 16:39
          -3

          I'm very surprised they don't.

          Are you really? It was an online order after all.

          Surely not doing so must be breaking some law?

          What law?

          Credit cards can be reversed. PayPal can be reversed.

          You realize that this comes at a cost to any business right?

          That's customer service!

          Guess not!

          • robinCTS on 02/06/2019 - 16:57
            +2

            @serpserpserp:

            Are you really? It was an online order after all.

            Maybe I'm missing something, but what does it being an online order have to do with the fact that cancelled orders should be automatically refunded?

            What law?

            That's what I'm asking. A law that protects the consumer when a paid for order is cancelled, so that a business can't by default just keep the money. A law that doesn't inconvenience a consumer when a contract is cancelled by the other party, through no fault of the consumer.

            You realize that this comes at a cost to any business right?

            And that's the cost a business should have to wear when they make a pricing mistake. (And if they can't afford that cost, well that's what insurance is for).

            Either that, or honor the price mistake and drop an anonymous tip to A Current Affair / Today Tonight to get free publicity. (And write off the loss as a tax deduction. Plus, once again, insurance is an option if the cost might not be bearable.)

            I think that businesses should be asked "You realize that this comes at a cost to your customers right? You know, those people who actually generate your income?"

            Guess not!

            So, instead, are you suggesting a business should inconvenience a whole bunch of customers and create negative goodwill/publicity, instead of the opposite?

            • serpserpserp on 02/06/2019 - 17:16
              -2

              @robinCTS: Whoosh.

              There is a lot of entitlement I don't want to respond to here, but:

              And that's the cost a business should have to wear when they make a pricing mistake. (And if they can't afford that cost, well that's what insurance is for).

              You clearly have no idea. No insurance company is going to pay someone for selling something at a loss.

            • ODoG on 02/06/2019 - 19:18

              @robinCTS: I feel your pain robinCTS and i am one of the buyers who brought 3 of them and no doubt they will deny my order and everyone else and we'll probably have to wait at least 10 days for my refund, which suck!!
              But they do have the rights to do that though, because at the bottom of the page they have the t&C which states if any mispricing errors occurs, they have the right to refuse order : (

              • robinCTS on 02/06/2019 - 19:59
                +2

                @ODoG: Totally agree. In no way was I implying that they don't have the right to cancel the orders.

                I was simply stating that the onus should be on the business to automatically refund any processed payments, rather than requiring the customers to ring up and request/organise the refund, like a few OzBargainers have been advised to do..

      • Bog on 02/06/2019 - 18:41
        +2
        1. My card was charged. Pricing error or not, I was charged for a product that was advertised at a price.
        2. My order was cancelled without notifying me - meaning that I wasted a trip to pick up an order that was already cancelled.
        3. I was told that I would need to ring up to get my money back for a mistake on THEIR end.

        I wasn't rude to the guy, he admitted that it was a dick move on the part of their online store. I told him that I realised he couldn't do anything about it.

        I wasn't mad that the pricing error wasn't honoured - that was expected. But the lack of notification and/or refund is bad form on their part.

        • frankmug on 02/06/2019 - 19:37
          -2

          Where was the price advertised? The website showed $59 each for me and only went to $40 for two when I added it to the cart. Never displayed that price in any advertising on the website.

          You shouldn't have made the trip if not having the price error honoured was going to have such an emotional impact on you. Regardless of whether or not you get a text confirming it's ready to be picked up, if you abuse a pricing error you should 100% expect for it to be cancelled at any time. I expected him to come running out as I was putting the slabs into my car boot honestly, this was a way too good to be true pricing error.

          I can't imagine they would have seriously stolen your $40 if you didn't call them, I'm sure that's just the quickest way for you to get a resolution.

          • djevoultion on 02/06/2019 - 20:41
            +2

            @frankmug: Seriously? Price was advertised at checkout. Even if it was a price error.

            It's reasonable to expect the merchant to cancel the order and refund for prices errors WITHOUT the consumer having to waste his time calling them up for a refund.that's the issue here.

            Surprised you don't get it. Jeez.

            • Dan_ on 02/06/2019 - 20:50

              @djevoultion: Surprised you don't realise that's just a default response from the store assistant immediately after a pricing error event because they don't have any details on how the orders are going to be dealt with.

              • djevoultion on 02/06/2019 - 20:57

                @Dan_: You're wrong. They were told by head office it's a pricing error and the orders are to be cancelled and not honoured.

                • Dan_ on 02/06/2019 - 21:01

                  @djevoultion: Yes, they clearly know it's a pricing error and it won't be honoured, otherwise they'd be handing over the slab of beer wouldn't they? When did I ever say otherwise?

                  I said they don't know the details of how it will be dealt with, like when and how the refund will be issued. Do you seriously think that customers must call up Customer Service or else they'll keep your money?

                  Get a grip mate.

                  • djevoultion on 02/06/2019 - 21:09

                    @Dan_: Ok Dan. Again, the issue is requiring consumers to contact the company for a refund. I'll give you an example. Dan Murphy's don't require me to contact them for a refund. If it's a price error they send out a cancellation email and tell me how long it'll take for the refund to be processed or they cancel and process the refund in store. Never have I been asked to phone.

                    • Dan_ on 02/06/2019 - 21:24

                      @djevoultion: The original comment was made 4 hours after this post was created, head office probably just sent the message to the stores. Again, they're telling you to call because they don't have enough details, not because they will keep your money otherwise.

                      Why people get so annoyed over something so trivial is beyond me.

                      If I get my 3 cases beer, great. If not, I'm just going to sit here and wait for my refund, no plans on calling yet.

          • Bog on 02/06/2019 - 21:00

            @frankmug: Do you work for Coles?

  • dzhay on 02/06/2019 - 16:03

    errors. so many errors.

  • shalashaska on 02/06/2019 - 16:07

    Went to Burnside (SA) for collection. Didn't receive an sms but thought I'd try my luck. Cashier was very apologetic and mentioned I'd need to call customer service to get a refund. Not fussed I missed out, but pretty piss poor that I'm the one that has to call up. You'd think they'd just issue a blanket refund for all orders…

    • serpserpserp on 02/06/2019 - 16:35

      You should have just asked for a refund on the spot.

  • robinCTS on 02/06/2019 - 16:13

    Looks like the price error has been fixed.

    My pre-existing cart's prices were increased when I proceeded to the checkout.

    Adding new items to a cart also results in the correct normal prices.

  • blighst on 02/06/2019 - 16:28

    Got my shopback confirmation at least lol… Hopefully Coles can sort their crap out and jsut issue blanket refunds.

  • Kamsi on 02/06/2019 - 16:52

    damn I miss it again..fwkk!

  • Poimandres on 02/06/2019 - 17:52
    +1

    I got the collection sms, but they turned me down when I went to collect. The staff were apologetic, but assured a refund would come in next couple days. All pretty reasonable, but still annoying when they don't notify it's been cancelled before you go to collect (or even in the space of a couple hours, which I intentionally left in case a cancellation was sent).

    Anyway, I sent an email saying I was disappointed by not receiving notification and the drive was a significant inconvenience blah blah. Not expecting much, just playing the game! Might get a $10 off $300 spend voucher lol

    • gregorian on 02/06/2019 - 18:52
      +2

      That's the spirit mate

  • MountFranklin on 02/06/2019 - 19:05

    So VC is holding a heap of money until refunds are "processed"

  • Azampo1 on 03/06/2019 - 08:53
    -7

    I JUST SPOKE WITH CUSTOMER SERVICE.

    THIS WAS NOT FALSE ADVERTISING. THIS WAS A PRICE ERROR WHEN PRODUCT ADDED TO CART. ALL ORDERS ARE NOT BEING HONORED. It was a Sunday yesterday, don't bother arguing over customer services backlog. ALL ORDERS ARE TO BE REFUNDED SHORTLY.

    LETS BE KIND TO THE TEAM WHO ARE NOW DEALING WITH THE CUSTOMER SERVICE BACKLOG.

    TO BE FAIR $20 ERROR. Do not expect much.

    • nuts on 03/06/2019 - 11:22
      +4

      Stop yelling at me.

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