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Had Bunnings try to tell me today that I could not return a faulty Cordless nail gun, as I made the purchase with my power pass card. Argued with three different employees who kept stating the same thing, I then gave up and and purchased a new nail gun, the person at the tools shop told me that if I use my PowerPass card I would again not get a warranty. He then told me that I could pay for it with another card or cash and I would have a warranty. He explained that Ryobi tools do not come with a trade warranty. I looked over the entire box and it does not state anywhere that there is no warranty for trade use.
Later I contacted bunnings head office and explained what had happened, they said they will look into it.
I read the terms and conditions of the new nail gun and it does not state anything in the warranty papers that there is no warranty for trade use.
I then contacted Ryobi who said it was ridiculous that Bunning stated there was no warranty for trade use, And that the full warranty would apply for DIY or trade use. I asked Ryobi to email me something stating along those words, which they did. I then returned to Bunning’s to have it out with them about the warranty, but the lady that processed my return said that the return was fine and there was no problem with the warranty.
Bunning’s head office called me back later that afternoon and tried to tell me that on the Ryobi website they state there is no warrantee for trade use and it would depend on each store if they allowed a return. I then explained to her how my return was processed at the local bunnings store and I had an email from Ryobi stating that the warranty covers DIY and trade use. After 20 minutes of going over the same crap with her she said she will look into it and possibly look at re-educating the staff, or ryobi has given them misinformation. After reading on other forums apparently many people have been turned away from Bunning’s trying to get a warranty return on a Ryobi tool.
Bunnings has the best warranty/returns ever. Bare in mind they have a monopoly over the industry.
It is true though that ryobi/ozito are not intended for trade use and using them for trade generally voids the warranty.
This things on this:
Why would you use ryobi if you are a proper tradie.
You must have met a staff member who gave a shit. Most dramas I've experienced is the staff member stressing trying to find someone with the return authorisation code.
We do spend about $5-10k a year just on household stuff so honestly why bother.