Jetstar Airways Damaged My Suitcase Handles - No Compensation

Lmafot on 20/05/2019 - 20:52
Last edited 21/05/2019 - 10:00

Hi,

Recently, I moved to interstate via Jetstar Airways. When I collected my suitcase, I found that suitcase handles are broken/damaged(see the picture, this is how I received it).

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It was an expensive suitcase and came with 5/7 years warranty. Now, I cannot use it any more.

This is there response

**
When we accept your bags, we do so on the understanding that they are equipped to handle usual transportation, including being loaded on and off conveyor belts & between aircrafts. We're not able to cover you for attachments like handles/zips/wheels which are susceptible to damage during normal baggage handling processes.

We have assessed your claim in line with all relevant laws and conventions and while I appreciate how unhappy you are with this outcome, our position remains the same and your case will now be closed.
**

They cannot just damage other's suitcase and get away with this.

I was wondering, is there any thing I can do to get a compensation rather than going to court.

Travel

Related Stores

Jetstar Airways
Jetstar Airways

closed Comments

  • ms_caz on 20/05/2019 - 20:58
    +1

    No. It’s pretty clearly stated that things sometimes get damaged. Perhaps you could claim on your travel insurance but depending on your excess this might not be worthwhile. And it might not be the kind of thing your insurance covers.

  • [Deactivated] on 20/05/2019 - 21:03
    +1

    Was it new? Would this be covered under warranty? Forward the email that you received from Jetstar to the manufacturer and see what their response is.

  • mshanann on 20/05/2019 - 21:05
    +2

    Why not drill a couple of holes and jig a replacement up - a rope handle would do the trick.

  • pyramid on 20/05/2019 - 21:10
    +9

    Welcome to ozcomplaint. Kindly note that all complaints are processed with utmost priority. Since you are member since 41 mins, pls wait for 12 months to get premium complaint handling support. As a new member you request is in queue, your request # SR 1- 1467890437899006.

    • mafot on 20/05/2019 - 21:19
      -7

      not sure why are you so sarcastic. I posted it here to get some help.

      • Harryhorse21 on 20/05/2019 - 21:24
        +1

        Fellas, please, calm down would you!

      • blitz on 20/05/2019 - 23:52

        Your call is important to us, and we'll be with you in just a moment.

    • Kenb0 on 20/05/2019 - 23:31

      Love how you put the SR number in the format 1-XXXXXXXXXXXX. Seems like you have experienced with a call centre running Siebel :p.

  • Hybroid on 20/05/2019 - 21:12

    They cannot just damage other's suitcase and get away with this.

    Unless you can prove it was intentional damage, then no, nothing you can do beyond claim from your insurance. It happens.

  • whooah1979 on 20/05/2019 - 21:17
    +1

    Do you've images of the undamaged items before they were checked in?

    • mafot on 20/05/2019 - 21:21
      -2

      I do not have. However, if they check security footage, they can certainly see the handles.

      • whooah1979 on 20/05/2019 - 21:30
        +3

        Airport security recordings shouldn't be accessible by the public without an court order.

        • pegaxs on 20/05/2019 - 21:41
          +5

          Didnt you know that this is the exact use of airport security cameras… to check on passengers luggage handles…

          • altomic on 20/05/2019 - 22:11
            +1

            @pegaxs: "hey jerry, stop searching passengers for explosives and check the recorded footage to see if this valued client had the handles on his suitcase"

  • Flying Ace on 20/05/2019 - 21:33
    +1

    Unfortunately the most likely things to be broken (handles and wheels) are not covered under most airlines' baggage damage policy. My parents just returned from an overseas trip with a brand new Antler case which came back home with a broken handle. Managed to get the store we purchased from to get it repaired free of charge.

  • altomic on 20/05/2019 - 21:36
    +2

    buy a new handle from aliexpress for ~$5 delivered

    • grasstown on 20/05/2019 - 22:58

      I would’ve never guessed

  • [Deactivated] on 20/05/2019 - 21:37
    +1

    here we go again

  • pegaxs on 20/05/2019 - 21:39
    +2

    rather than going to court…

    Hahahaha… Please take them to court. Please.

    • mafot on 20/05/2019 - 21:52

      smart!
      I meant, I do not want to take them to court. It will be more costly for me. I & they know that.

      • pegaxs on 20/05/2019 - 21:56
        +2

        But, but, but… what if you win?

        You have all that airport surveillance footage you could use. And if you win, which there is no doubt, you will be awarded costs as well… So it shouldn’t cost you a cent.

        • mafot on 20/05/2019 - 21:58

          but but, what if I do not win. please no more smart comment. I could not take it any more. I know you are smatter than me.

          • pegaxs on 20/05/2019 - 22:02
            +1

            @mafot: Well, it’s clear from the surveilance footage that you’re in the better position to bring forward legal action. It would be an “open and shut case”

            • altomic on 20/05/2019 - 22:28

              @pegaxs: a win is in the bag

              • pegaxs on 20/05/2019 - 22:36

                @altomic: The lawyers would just need to get a grip of the situation and tear off some Jetstar arse.

    • spackbace on 20/05/2019 - 21:54
      +1

      It would be an interesting case

      Let's just hope OP doesn't lay all his baggage on the judge

      • pegaxs on 20/05/2019 - 21:58
        +1

        I don’t know if I could handle the anticipation.

  • zonra on 20/05/2019 - 21:47

    How recent is "Recently"?
    Did you happen to see this post and thought "Hmm I could use $70 now"?

  • [Deactivated] on 20/05/2019 - 21:51

    Jetstar definitely didn't handle the situation correctly. Hold on to your e-tickets and try claim through your travel insurance.

    • elgrande on 20/05/2019 - 21:59

      No pun intended?

      • mafot on 20/05/2019 - 22:41

        pun intended

  • kahn on 20/05/2019 - 22:20

    I'd be contacting the ABC to pitch this saga as the basis of a new mini-series. First, there was The Slap, and now we have The Handle. Alex Dimitriades will play the role of baggage handler. Melissa George will play the role of mafot. Eagle-eyed viewers will be able to spot JV making a cameo appearance. Scab will have a minor role as a detained traveller attempting to smuggle in humour.

    • mafot on 20/05/2019 - 22:29

      Nice idea. why not?!
      But, can I chose the cast!

  • Randxyz123 on 20/05/2019 - 22:59

    Well, you could contact today tonight or ACA.

    Personally, I'd go to the suitcase manufacturer and claim on the warranty for the bag.

    It was an expensive suitcase and came with 5/7 years warranty. Now, I cannot use it anymore.

    What so, you can't wheel it? and there is no side handle? While annoying it is still usable.

  • grasstown on 20/05/2019 - 23:04

    You can probably still use it if rest is decent. Maybe a suitcase strap could double as a handle to grab it on and off the conveyor etc?

  • mafot on 20/05/2019 - 23:07

    It seems nothing can be done :( Mod please close this thread.

  • barozgain on 20/05/2019 - 23:55

    You should definitely go to court and sue them for $1 million because of the emotional distress and mental health being affected + them damaging your bags

    Goodness sake… New members these days :(

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