ShopBack Getting 4% Cashback Instead of 12% Cashback

LZhouZ on 03/05/2019 - 10:48

2 weeks ago I bought something during the Easter sale where ShopBack were offering 12% cashback. However it only tracked for 4% instead of 12%. I emailed them about this and was told to wait up to 7 days for it to reflect on my account. This was more then a week ago and my order is still tracked at 4%. The advice in the email said to submit a missing cashback request but I can't find any option to provide more info, or specify that I should be getting 12%. This was for something really expensive as well.

Am I SOL or is there something I can do?

General Discussion

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Comments

  • MeesusEff on 03/05/2019 - 11:01

    That happened for me with Groupon, they did give me the extra % but I also had taken a picture of my transaction (which was done through the app) at the time. I did get better response rates by going through the rep from here, gotyourback

  • foxmulder on 03/05/2019 - 12:41

    Amazon purchase? Looks like cash back rates are categorized.

  • Store Repgotyourback @ ShopBack AU on 03/05/2019 - 13:45
    +1

    Hi ZhuolingZhou,

    Sorry for the miscommunication on our end here - I've found your account based on your username and have just looked into your query. You're definitely not out of luck - I have fixed your cashback entry up and it should be reflecting at 12% now.

    If you have any other questions/issues, feel free to PM with the details.

    • ZhouZ on 03/05/2019 - 18:46

      Thanks so much

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