eBay buyer from Vietnam wants refund

craigmate on 16/03/2019 - 13:23

Hi all

I have a couple of quick questions about eBay's resolution centre..

Here is the background… I sold a memory card on eBay to a user in Vietnam for $22 delivered… That was $20 for the card and $2 delivery… The user asked how much it was to deliver and because it was a small item I said it can be sent as a letter…

Anyway it didn't arrive… Considering what I have read about Vietnam's postage, I am not surprised…

The user has already left netrual feed back,. But has now requested a resolution…

I wanted to know if they can change it from netrual to negative.

Also I was thinking of just saying that you only paid for basic shipping and that its probably the postal service in your country which lost it…

Any advice would be great..

FYI. I have been on eBay since 1999 and sold a few things but am certainly not a regular seller

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Comments

  • whooah1979 on 16/03/2019 - 13:25
    +12

    Vietnam

    Shipping untracked to developing countries is a more miss than hit.

    A refund is in order.

  • Seraphin7 on 16/03/2019 - 13:40
    +1

    Who suggested sending it "unregistered"?

  • Randxyz123 on 16/03/2019 - 13:50
    +8

    I sold a memory card on eBay to a user in Vietnam for $22 delivered… That was $20 for the card and $2 delivery

    Why? Why would you sell something so small to a overseas country. Why would someone in Vietnam buy a memory card from Australia ? Nothing wrong with Vietnam btw but I feel like you’ve been scammed here.

    Anyway, tell the buyer to remove the neutral feedback (really poor move doing that before you’ve had a chance to sort it out.

    Refund them.

    Also I was thinking of just saying that you only paid for basic shipping and that its probably the postal service in your country which lost it…

    It’s no different if you posted from Sydney to Melbourne and Aussie post lost the letter,

  • FireRunner on 16/03/2019 - 14:15

    The buyer can't change their feedback to negative.
    The only way feedback can be changed is if the seller requests a revision.

    I recommend only selling to Australian addresses unless you have an item which will sell for considerably more if offered to overseas (even then, I would restrict it to certain countries only).

  • xmchen on 16/03/2019 - 14:54
    +8

    Rule #1 on Ebay….no International Shippings

    • stevednj48 on 16/03/2019 - 15:11

      Rule#01 on Ebay…………Don't sell on Ebay seller gets screwed over to often!

      • xmchen on 16/03/2019 - 15:13
        +2

        well…I do get screwed but the ratio is probably 1%..most Australia buyers are great or decent to deal with.

        • CyberMurning on 16/03/2019 - 18:39
          +1

          rule #1, dont get screwed by ebay

    • magic8ballgag on 17/03/2019 - 09:42

      Unless of course it's the postage method is registered, then it's all good.

  • Quantumcat on 16/03/2019 - 15:15
    +4

    Registered postage is to protect the seller not the buyer. Unfortunately it is your fault for sending it as a letter. You'll have to refund.

  • Cave Fire on 16/03/2019 - 18:30
    +1

    probably not good to also let them know you are sending untracked as a letter. then they can just do a missing item case. You lose the money paid and postage. might be better the send with some tracking at least. Then again there are stories about sellers losing cases even with tracking. My account is from 2003 and it has changed a lot since then.

  • EFC94 on 16/03/2019 - 21:17
    +1

    Had the same thing but a jacket for $100 to China, ebay refunded them. Never again will I post overseas.

  • Jumpup on 16/03/2019 - 23:07

    Dumah

  • haimrevolution on 17/03/2019 - 07:59

    Simple only offer registered mail to overseas countries

  • eggles01 on 17/03/2019 - 20:45

    this has to be a scam just inform resolution answer that the buyer did not request tracking,registered post or insurance,it is up to the buyer to request these delivery option and pay the extra on postage

    • paraneoplastic on 18/03/2019 - 18:52

      Doesn't matter, onus is on the seller not the buyer. It's like saying the buyer didn't ask for insurance if a item gets lost, ebay will say it was the sellers responsibility to include the insurance cost in the post / subsidise it into the total item cost.

  • eggles01 on 17/03/2019 - 20:52

    they may be able to small claim a lost item claim,I remember a while back you could claim a maximum of to $50,I am not sure if the seller can apply of if the receiver claims,contact your post office

    • paraneoplastic on 18/03/2019 - 18:53

      seller needs to apply as they are the one who contracted the services of auspost, the receiver never can initiate a claim

  • HighAndDry on 18/03/2019 - 11:31
    +1

    Also I was thinking of just saying that you only paid for basic shipping and that its probably the postal service in your country which lost it…

    Doesn't matter - you're the seller and you're responsible for postage. If it's lost and didn't get to the buyer, they're entitled to a refund.

  • craigmate on 20/03/2019 - 12:39

    I decided to refund the money. I defiantly will be insisting on tracking for any overseas purchase from now on

    Since the buyer left neutral feedback before logging a request, I responding to it by saying the buyer did this and to be careful sending to Vietnam.

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