Thousands of Essential Beauty Morley vouchers were sold on Scoopon in Feb 2011.
Last month I tried to book into this deal and was told they are taking no scoopon bookings at all due to too many being sold and staffing problems.
So, what is Scoopon going to do about this? I tried to book for any day 10 months out and was knocked back.
You should just refund all of these Essential Beauty buyers.
Hi voteoften,
Thanks for your post.
We haven't had this feedback come through to our support team as yet - but we've asked them to follow it up.
Hopefully we can resolve any confusion as quickly as possible.
We'll keep you posted.
Kind Regards,
Team Scoopon.
Team Scoopon-
Have you confirmed what I said about them refusing all Scoopon bookings?
Hi voteoften,
We are currently investigating this and hope to have a resolution for all customers shortly.
Once we have a resolution on this, we will contact all customers who purchased this deal and ensure they are up to date on any new information which may the affect the redemption process.
We will be in touch with you soon!
Kind Regards,
Team Scoopon
Dear Valued Scoopon Members,
Re: Your Recent 'Essential Beauty Morley' Scoopon Purchase
Unfortunately, it has been brought to our attention by Essential Beauty Morley that they will no longer be able to accept Scoopons, effective immediately.
The Deal Provider will provide a full refund for any unredeemed Scoopons. If you have any unused Scoopons for this provider, we kindly ask you to contact them with the details of your purchase.
We hope that it goes without saying that YOU, our Scoopon Members, are our number one priority. You make our world go round and your best interests are our best interests and we apologise for any inconvenience this may cause.
If you have any other questions or concerns, please don’t hesitate to contact our customer service team at [email protected]
Kind regards
Team Scoopon
Why isn't Scoopon handling the refund process? Has Essential Beauty given any promises as to how long it will take for them to issue refunds? A bit unfair for Scoopon buyers to be forced to deal with another party.
Pretty poor that Scoopon was first advised of this problem on 5/5 & it has taken them until today to respond & confirm this deal cannot be met. If Scoopon took the money for the deal, then Scoopon should be refunding it. This is a timely reminder to NEVER buy a Scoopon deal.
Who knows how long it'll take Essential Beauty to refund, especially since they have staffing issues. If Scoopon valued its customers, it would refund them and deal with Essential Beauty in one go.
Sounds like more work for burned customers who may not bother, thereby creating an unearned income for Scoopon and/or Essential Beauty.
Scoopon says that THEY will refund the money when the business can't perform, not that they will advise customers to chase the business involved.
I contacted Essential beauty today and they gave me an email address and advised to send all my details to that email address and someone will be doing all the refunds … not good enough in my opinion.
I was in a hair dressing shop using a deals voucher with a friend who had complained to scoopon and was LITERALLY filling out a WA dept of Commerce complaint form about Scoopon when the email came through saying scoopon had washed their hands of it and it was up to her to get the refund from Eseential Beauty. She said "CRAP, now I have to rewrite the complaint form!" It was so funny.
Hi voteoften,
We have contacted you directly in order to assist with resolving any inquries you may have.
Unfortunately, we have not heard anything from you in response.
Could you please confirm whether or not you have received our communication, if not we would be happy to attempt to make contact with you again.
Kind Regards,
Team Scoopon
Still waiting on a refund!
That's right, so is my friend who emailed the shop owner/manager on 15/5 and was told it would be done "soon" See above where she was literally filling out her consumer complaint form against both scoopon and essential beauty and she got the email from scoopon saying that EB was doing the refunds. It has been nearly 4 weeks!!!! FFS!!!!
Scoopon says that they will make the refund if the business can not do the work. They are operating outside the promise they make by insisting that shafted buyers go through another set of hoops to get the refund they are already entitled to. Especially when the refund hasn't been made.
Scoopon, I am going to tell my friend to write up another complaint form. Can't hardly wait until she does. You have treated your customers like absolute crap. Are you going to give your EB buyers credits to make up for this BS?
I personally would have filed the complaint and only cancelled it when I got the refund. Especially if it was Scoopon I was dealing with.
Yes, but the claim form would have had to have been rewriiten. I will start cracking the whip again. This is pretty clear cut, in my opinion.
Wow, that is really bad form! I think as time goes by, there will be more and more formal complaints being held again both the deal websites and the struggling businesses trying 1 last ditch effort in trying to save their company by using these deals. Not cool in my books, especially for a deal dated back in Feb. Terrible!
Here's a cut and paste of the email sent to my friend.
Dear Valued Scoopon Member,
Re: Your Recent 'Essential Beauty Morley' Scoopon Purchase
Further to our last email, it has been brought to our attention that Essential Beauty Morley is taking longer than expected to process refunds of unredeemed Scoopon(s). Due to this unforeseen delay, Scoopon.com.au has taken the initiative to take over this process and refund any unredeemed Scoopon(s).
The processing of these refunds has already begun and will be completed by COB today. Please allow between 3-5 days for funds to be returned to the credit card you used at the time of purchase (it could appear sooner, depending on your financial institution). Of course, if you have any other questions or concerns, don't hesitate to email us at [email protected]
We apologise for any inconvenience and hope you can appreciate our zero tolerance policy with vendors who may not be able to give you the outstanding service you deserve.
We hope that it goes without saying that YOU, our Scoopon Members, are our number one priority. You make our world go round and your best interests are our best interests and we apologise for any inconvenience this may cause.If you have any other questions or concerns, please don’t hesitate to contact our Customer Service Team at [email protected]!
Kind regards,
Team ScooponPlease note - this is an unmonitored email and your replies will not be monitored. Please contact [email protected] if you require further assistance.
"We apologise for any inconvenience and hope you can appreciate our zero tolerance policy with vendors who may not be able to give you the outstanding service you deserve."
Zero tolerance. LMFAO
I got refunded by scoopon today for essential beauty morley
they seem to have deals with alot of places that are on the verge of going out of business. if a polite request to scoopon for a refund doesn't work then you might need to complain to your local fair trading organisation.