Claiming Warranty from eBay Seller eGlobal Central AU

Blitzfx on 05/03/2019 - 00:29
Last edited 05/03/2019 - 00:30

I bought a phone off this seller April 2018
Part of the screen on the phone failed last week and the OLEDs are now always-on in a 2mm x 5mm area of the screen.

Their listing said they provided 1 year warranty, but no manufacturer warranty.
http://puu.sh/CUX7U.jpg

The time since I purchased it has long exceeded any ebay refund policy they have.

I've sent a message to eglobalcentral-au last Wed and they've ignored me. I've been in contact with Ebay twice, once to confirm warranty duration, second to get Ebay to send them a message on by behalf, with them saying:

However, we'll do our best to help you claim item warranty.
Should they ignore this, they will be held accountable to our Trust and Safety team for not honouring listings.

I checked their main website and they appear to have an administration address listed in Hong Kong, so I'm not sure what the ACCC can even do about it.

Do I have any options left at this point? It's starting to look like I've been scammed and there isn't much time left before it is April.

I'm not interested in sending them my phone anymore because of how they're just ignoring me. There's no guarantee they'll just steal my phone after I've mailed it back for repairs given how, I believe, they're trying to prolong this to after April.

From Ebay:

I understand that you are worried about that.
In case your seller will let you return the item back.
I would suggest to communicate first with your seller since they are the only one who can also send a replacement or either a refund for the item.
I cannot guarantee you that we can help you get your money back if ever you will send the item back to your seller sine we can no longer see the payment details and we are unable to open a case any more.
In case this will happen. What I can suggest is to please visit the Australian Competition & Consumer Commission (ACCC) website for more information: http://www.accc.gov.au/consumers/consumer-protection/where-t… I hope this information is useful and that your purchases run much more smoothly in the future.

Electrical & Electronics

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eGlobal Central AU
eGlobal Central AU

closed Comments

  • spackbace on 05/03/2019 - 00:36
    +8

    Member since 2015, didn't know eglobal are a grey-importer…?!

    You haven't been scammed as such, you bought a device and received said device. You bought it cheaper than local stock and took the gamble on the warranty aspect.

    Wait wait, you even acknowledged the lack of warranty when you posted it!

    Very limited warranty. Seller only has 98.5%. 
    All S8-series dual-sims are grey imports

    Wow

    I'm not interested in sending them my phone anymore because of how they're just ignoring me

    Soo… This can't be resolved then?

      • spackbace on 05/03/2019 - 03:07
        +10

        Wow you remember me from 4 months ago? That's sweet, I needed to click the link to have any idea of what you were referring to 😂 and my comment proved factual btw, that op never returned, and the information I quoted was written in their first post 😂 fk you make me laugh

        I didn't incite violence at all. Torching, on an online forum, is the use of insulting words and language. Not violence, just the "putting in his place" that op needed.

        Have you learnt how post revisions work yet? I know it confused you at the time, you thought I did major stealthing to find his info, when the whole time it was in the post itself. it really baffled me that you couldn't see that. Still can't, if you feel the need to bring it up again 😂

        If you won't return the phone, then how do you expect a warranty repair…?

        What answers can we provide if you won't return the phone to get fixed?

        If they won't reply to you, wtf can we do?!

        Do I have any options left at this point?

        How else have you tried to contact them? Just ebay? Tried here by any chance?

        • Blitzfx on 05/03/2019 - 18:56
          -1

          I didn't incite violence at all. Torching, on an online forum, is the use of insulting words and language. Not violence, just the "putting in his place" that op needed.

          You purposefully highlighted personal details and continued to do so after the fact they edited and went out of their way to hide it, and you suggested whole of Reddit torch them, linking them their personal details. What part of their personal details are required to "use … insulting words and language"? You clearly had more in mind than keeping it online.
          And majority of people don't go out of their way to view post revisions. I know it confuses you when I said it doesn't matter, because your motive is still out there for everyone to see, and admins proved me right.

          Blitzfx on 05/03/2019 - 18:56 (Collapsed - Offtopic. Show)
          • spackbace on 05/03/2019 - 19:08

            @Blitzfx:

            You purposefully highlighted personal details and continued to do so after the fact they edited

            FYI once a comment has been replied to, it can't be edited by the original poster. That's up to mods to do.

            and went out of their way to hide it

            Took them over 12hrs to do so. I don't think that's going out of their way, or that they were unknowingly posting their personal info in the first instance.

            and you suggested whole of Reddit torch them, linking them their personal details.

            Sorry how did I link Reddit his personal details. As has been said many times over, the OP put his own details up for the world to see, and kept them up for around 14 hours!

            Now, why did I mention Reddit in my comment? Because the OP said they'd post there! You'd know if you bothered to read the post:

            If I have to do that then I will also post details about my experience with Kogan, cautioning others against doing business with Kogan, to my personal social media accounts (listed below this message) and on www.productreview.com.au, www.reddit.com, and www.ozbargain.com.au.

            .

            What part of their personal details are required to "use … insulting words and language"? You clearly had more in mind than keeping it online.

            Except that Reddit is an online forum. How was I gonna make that offline?

            And majority of people don't go out of their way to view post revisions. I know it confuses you when I said it doesn't matter, because your motive is still out there for everyone to see, and admins proved me right.

            Lol all admins did is remove the personal info, so what? The rest of my comment still stays, despite your passionate cries for it being a post designed to incite violence!

            Ah keep it coming this is fun :)

          • spackbace on 05/03/2019 - 19:09

            @Blitzfx: Now, do you feel like actually commenting on the case at hand??

            I clearly asked if you've gone to their site and used the "Contact Us" section?

            Have you?

            • Blitzfx on 05/03/2019 - 20:28
              -2

              @spackbace: Why would you link personal details immediately after suggesting Reddit torch them?

              FYI once a comment has been replied to, it can't be edited by the original poster. That's up to mods to do.

              I know this is all difficult for you to understand and read but you can REQUEST mods to edit it for you. Given you frequent the forums a lot, https://www.ozbargain.com.au/forum/10041
              I can only assume you're just being willfully ignorant and shitposting.

              Took them over 12hrs to do so. I don't think that's going out of their way, or that they were unknowingly posting their personal info in the first instance.

              Not everyone stays on and reads every single comment all day long like you, so 12 is subjective. Fact of the matter is, they edited it within a day.

              Except that Reddit is an online forum. How was I gonna make that offline?

              LOL you live under a rock. It's like you haven't heard of swatting and stalking. Hilariously low IQ for someone who shitposts on a forum all day long. You're really funny :)

              Lol all admins did is remove the personal info, so what? The rest of my comment still stays, despite your passionate cries for it being a post designed to incite violence!

              Completely missed the point, again for like the 3rd+ time, and you've learnt absolutely nothing from it. You have no idea why the admin did it.

              It's absolutely fking disgusting you advocate posting personal details on the internet for any random person to follow up on. Just shows what kind of disgusting person you are, given you keep defending that behaviour.

              • spackbace on 05/03/2019 - 20:41

                @Blitzfx: You done? You finishing completely ignoring my recommendations to your issue?

                • Blitzfx on 05/03/2019 - 20:45
                  -1

                  @spackbace: Why do you give a shit what happens to my phone? Drop the act.
                  You got rekt and have nothing to say to defend against my criticisms.

                  • spackbace on 05/03/2019 - 20:50

                    @Blitzfx:

                    You got rekt and have nothing to say to defend against my criticisms.

                    Rekt? Lol no I just have better things to do than go around in circles with those who clearly have no idea. As was shown in the original comment on the other post, and still shown, as people have tried to show you in subsequent replies to this post. There's a good reason your comment is at -11 votes right now, and that's not because I "got rekt".

                    • Blitzfx on 05/03/2019 - 21:43
                      -1

                      @spackbace: My point still stands and admins agreed.
                      You've also said nothing to counter all my points.

                      How weak your arguments must be if you think the votes matter. People thought witches were real, the world was flat and the earth was the center of the universe. Doesn't mean you're right.

                      Called you out over and over, and you've nothing to say to defend against each of my criticisms.

      • dylo on 05/03/2019 - 06:48
        +4

        It sounds like you're really salty and making these dumb statements to pick a fight, after I proved you wrong when you doubled down on your doxxing harassment.

        You need to learn the definition of doxxing. OP clearly provided all his personal information in the original post.

        lmao, log off for a while.

        dylo on 05/03/2019 - 06:48 (Collapsed - Offtopic. Show)
        • Blitzfx on 05/03/2019 - 18:57

          Yeah I misused the word doxxing. I forgot they made their dumb comment before OP edited their post.

      • [Deactivated] on 05/03/2019 - 09:10
        +4

        who would incite violence against another user

        Is this in relation to a Reddit torching comment?

        That's inciting ridicule. Do not lightly accuse someone of inciting violence.

        It's not just a pet peeve. If I can identify someone making such claims against me, it would become a legal matter.

        [Deactivated] on 05/03/2019 - 09:10 (Collapsed - Offtopic. Show)
        • Blitzfx on 05/03/2019 - 19:01

          How is that inciting ridicule when they immediately highlight their personally identifiable information in the next sentence. Why would you repeat that information following such a comment?

          That's like a criminal telling a police officer nonchalantly the officer's home address.

          They had their comment edited, which just proves my point.

          • HighAndDry on 05/03/2019 - 19:43
            +1

            @Blitzfx: Not to pile on, but OP in that post put their personal information in the OP.

            And Reddit "torching" someone is flaming the - aka ridiculing them online. It's quite a step away from actual violence.

            The comment was edited along with basically a dozen other comments to remove all mentions of the OP's address, again, which OP willingly put in their post.

            • Blitzfx on 05/03/2019 - 21:38

              @HighAndDry: I accept that they initially posted their information in the OP, but they subsequently removed it which shows that they did not intend to have that out in the public and/or was too ignorant to realise the severity of doing so. IMO it's more likely they unintentionally pasted their information, and instead wanted to just copy and paste the whole transcript.

              Generally on reddit, on most subs, there is a rule against posting personal information, unless that person is famous and has their details already easily available and is well known. Reason is to stop unforseen consequences of crazies doing what they will with that information, like physically going there, mailing bombs, etc.

              Coupled with them posting OP's personal details, it was obvious what they wanted. And if it wasn't that, then why did they repost their personal details? It's an answer this person refuses to answer.

              I'd like to disagree with what torching means, as it's a rarely used word as a replacement for flaming but I can see how it can be interpreted as such in the context, as a stand alone comment.

              • rompastompa on 05/03/2019 - 21:43

                @Blitzfx: Once on the internet, always on the internet.

                You should boycott OzBargain for leaving their personal information on the revision page. Please?

                • Blitzfx on 05/03/2019 - 21:48

                  @rompastompa: Nah, like I said elsewhere, rarely do people ever look at revisions page, let alone know the existence of it, which is good enough for me.

                  • rompastompa on 05/03/2019 - 21:48

                    @Blitzfx: Which people are you referring to? I'm a people, and I regularly do..

  • HighAndDry on 05/03/2019 - 08:28
    +6

    I'm not interested in sending them my phone anymore

    Then you're definitely not getting any warranty repair even if they get back to you.

    This is the risk with grey imports - pay less, risk dodgier after sales support.

    • Blitzfx on 05/03/2019 - 19:09

      Yeah, I didn't think the risk would be complete silence from the supplier. More that they would sell me a dodgy phone and I would have to go through a tedious back and forth.

      • HighAndDry on 05/03/2019 - 19:36
        +1

        Yeah - see if you can find them on social media or just send a few more emails. They might just not have seem them?

        But yeah - the nature of risk is unfortunately that it's uncertain =/

        • Blitzfx on 05/03/2019 - 19:42
          +1

          Yeah. Learnt my lesson the hard way. I'll send one more email I guess.
          Next time I buy a gray import, gotta check if they have an ABN.

        • Blitzfx on 06/03/2019 - 23:49
          +1

          Commenting for posterity:

          Hi

          Thank you for contacting us
          The eBay accounts that you see with similar brand to us is a different business to us. We do not operate together, they just leverage a similar brand name or logo. As such unfortunately I am unable to offer any support in regards to eBay as we do not have our own eBay store.

          How would you rate my reply?
          Great Okay Not Good

          —
          eGlobal Central AU
          [email protected]

  • Cheeper on 05/03/2019 - 09:41
    +1

    The cost of a great grey import deal is the no real warranty. A risk we all take.
    Even if they said ok, send it back and we will inspect it, chances are their response on receiving it will be one of many that will deny a fault or say it has been in water, shows signs of being dropped, etc, etc,,
    These people operate on a minimum profit margin so they can sell at the lowest possible price, that low margin would not have any allowance for warranty claims.
    I would be surprised if anyone posted here that they have had a positive warranty experience with eglobal or any of the grey market operators.

    You have 2 options… pay for return shipping, get the fob off and be told you must pay to get it back…. or buy another phone.

    • tranter on 05/03/2019 - 10:06
      +1

      I agree with everything you said. The problem is there are so many popular grey import deals on OzBargain and many are unaware there is practically no warranty to speak of.

      I suspect if people actually knew the reality, these deals would be far less popular.

      These people operate on a minimum profit margin so they can sell at the lowest possible price, that low margin would not have any allowance for warranty claims.

      True. They mislead customers by advertising a 12 month warranty.

    • Blitzfx on 05/03/2019 - 19:14

      I'll probably just buy another phone at this point in time. Tried to research on other threads here and comments on other forums as much as possible, before buying from them.
      Had positive experiences with warranty with 2 / 2 grey importers over the past 10 years.

  • havebeerbelywillsumo on 05/03/2019 - 11:22

    Jeepers you did research this well didn't you

    http://www.ozbargain.com.au/node/331190

    In short and IMHO only solution is to play the long game - any post here mentioning eglobalcentral, you hop on and say beware no real warranty my experience was bad see link.

    Whether eglobalcentral will care, who knows.

    • Blitzfx on 05/03/2019 - 19:39

      Tried reading reviews and forums around everywhere to see if anyone had experienced a similar situation like this before buying.
      I don't expect anything from eglobalcentral at this point in time.

  • trustnoone on 05/03/2019 - 11:30

    Unfortunately you don't really have any rights here, or well, I guess you do have rights, but you don't have any rights that you can really enforce, all ACCC can really do is tell you (or other people) not to buy from them, which I assume is the idea behind this post.

    Warranty wise its going to be difficult, they may take it back on good faith, they may refund you or send you a new one, or they may keep your phone and you're without both for a very long time or ever. Its the unfortunate risk of grey stock items, even reputable overseas sellers have had a shady issue here and there (to be fair even brick and mortar stores in Aus theres been stories of them lying about warranty and ACL issues sometimes).

    The best you can really hope for is that eBay lowers their trust score or something from their site, but in terms of refund/warranty I think you're really at the mercy of eGlobal.

    • Blitzfx on 05/03/2019 - 19:32

      Yeah, I didn't expect much help from anything, and this was my last post to the community to see if I had missed any avenues.

      Thanks for the suggestions

  • ronnknee on 05/03/2019 - 12:00
    +6

    Tl;Dr: OP knowingly bought a phone from a grey importer (and even posted it as a deal) but now OP also wants ACCC protection. OP also does not want to return the phone but is also complaining that the grey importer won't assist.

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