Hi guys,
I want to get your feedback on a topic,
The subscription-based revenue business model has disrupted industries. For example from iTunes paid per song, to now unlimited songs for a monthly subscription. (Mostly digitla/service-based industries)
Could this work in retail? Imagine a large online store, only making money from revenue on a subscription? Everything at cost?
While maybe also providing no warranty and limited customer service. (I know this is against consumer laws). But will allow for cost pricing.
For example, I saw this post a while back which came to mind:
https://www.ozbargain.com.au/node/431768
The Xiaomi scooter cost price is ~$400. To consumers, it costs ~$550. Would people prefer to save about $100 without warranty, customer service etc…?
This could then apply to many other products/industries.
Or do you guys think that many stores have the approach where they sell some products below cost to entice consumers into purchasing from the store, then make money on other higher markup items when they rebuy? In this case, a cost-price online store would not be cheapest all the time.
What are your thoughts?
TLDR: A large online store whereby everything is sold at cost price, charging customers a subscription, offering no warranty - with the expectation all prices will be cheapest on the market. Would this work?
MassDrop has a competing approach. MassDrop is a community-driven commerce platform. When enough members have prepaid for a product, those consumers can enjoy volume discounts. The more people who prepay, the bigger the discount. Members can also participate in the product selection process.
Loot boxes and HelloFresh take the model the other direction. Customers pay a subscription fee and then don't pay anything for the products they receive. However, to lower costs, customers seldom participate in the product selection process, meaning that customers are paying the subscription fee for curation of the products. The drawback is that they may receive things that they don't want, so a large part of the budget needs to go to marketing (e.g. HelloFresh pays people to sell their food subscriptions at shopping malls).
If you are charging a subscription fee and the only benefit is lower prices, this doesn't seem to be a suitable business model. People might be more willing to pay for things like more convenience, better products, being part of a community, enabling bulk purchases (e.g Costco), etc. It isn't easy to convince people to pay money just so they can (potentially) save money; furthermore, if you ever get have a loyal subscriber base, you want to upsell them: you should try to get more money from them. More, not less.