Large TV (65") Home Delivery Checklist

Related Stores

JB Hi-Fi

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  trustnoone on 31/01/2019 - 11:00

  Honestly, probably best you can really do is check the box for any bumps, scrapes or severe damage. Also make sure to check that there isn't any water or dry parts on the box. I'm not sure what else you can really check.

  I feel the more useful part might be filming the unboxing? I've never done it myself but I've heard its helped people prove the item came broken. Assuming it came from the back of the warehouse it could of been damaged at many parts of the delivery process (like at the manufacturer or before it even got to JB HiFi) so I feel they shouldn't be too bad.

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  HighAndDry on 31/01/2019 - 11:01

  +1

  Check the box and packaging for any obvious damage/holes/dents. Take the TV out and look for physical damage. If nothing got through the cardboard box and the foam packaging, unlikely you'll find anything else without turning it on.

  If there are any faults after turning it on and setting it up, just take it back to JB Hifi. They're not going to push back just because you didn't raise those issues when the TV was dropped off.

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  Costanza on 31/01/2019 - 11:05

  Video record from delivery to setup working.

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  dealmeister on 31/01/2019 - 11:10

  +4

  Thanks very much for the answers.
  Also found this on Jb-Hifi's website.
  https://www.jbhifi.com.au/deliveryterms/largetv/

  According to 14. They strongly advise unpacking before signing the papers. Otherwise, the claim might be difficult.
  Looks like the I'll have to keep the delivery guys little bit long ;)

  "
  14. JB Hi-Fi strongly advises that you immediately unpack the Goods before JB Hi-Fi staff leave the premises. Any physical damage discovered during such inspection should be noted on the Proof of Delivery. If you wish you may refuse to accept the Goods if there is physical damage to the Goods. If the Goods are not unpacked in the presence of JB Hi-Fi’s delivery agent, it Effective: September 2014 will be difficult to establish whether any physical damage to the Goods was caused before or during the Delivery Process, rather than after delivery. If you do notice any physical damage after the Delivery Process is completed please call the store you purchased the goods from immediately.
  "

  • 

    coxjon on 31/01/2019 - 11:23

    +1

    The delivery guys probably won't be happy - maybe have these terms on hand to show them? They may even offer to help or take away the rubbish for you?

    • 

      oscargamer on 31/01/2019 - 11:42

      +1

      At least if the OP asks them to stay, as per the recommendations, and they refuse, he has tried to do what is required of him.

      If there is a problem after they leave and after unwrapping, a refusal to fix would be VERY VERY difficult. Don't be overt about it, but just have your phone on audio recording as you ask them to stay for a few minutes as you unwrap. Maybe offer them a drink?

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    HighAndDry on 31/01/2019 - 12:05

    Yeah - it's just obvious physical damage that you need to watch for when taking delivery. Any other faults of the TV JB won't quibble about dealing with, just that the usual warranties and guarantees don't cover physical damage by the customer so if there is any, you need to show you didn't cause it.

    I wouldn't overthink it too much - ask the delivery guys to stay a bit while you unpack it, most if not all would be okay with doing it, especially if you offer them cold water or something like that.

    • 

      Diji1 on 31/01/2019 - 12:21

      most if not all would be okay with doing it

      Is this a joke or are you that out of touch?

      • 

        HighAndDry on 31/01/2019 - 12:39

        OP doesn't need to set up the TV. Just open the box and take the TV out. 2-3mins tops.

        Plus - if OP needs to sign for it, which they will for a large flatscreen TV, they can just not sign until they've done this.

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  dcep on 31/01/2019 - 11:36

  Do youtube unboxing video

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  pyramid on 31/01/2019 - 11:41

  +1

  When i bought my TV from ebay, I checked box etc and delivery guy left. Later found that TV screen had multiple cracks, so sent them pics etc , spoke with them and they arranged for new TV + took away broken one.

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  vinni9284 on 31/01/2019 - 12:01

  Tbh, this TV is not cheap as it is the flagship model for Samsung.

  To safeguard yourself with any repercussions of denial of damaged goods, I would pay the extra for installation.

  Some of these TV's have got a very thin wafer panel and un-boxing can also break panels which can void warranty.

  At least if an installer breaks the panel, they wear it.

  It's just a thought :P

  Cheers

  • 

    Diji1 on 31/01/2019 - 12:20

    It's really not difficult, I've done it on my own. With one other person it's a doddle.

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  savage bargain on 31/01/2019 - 14:17

  +3

  Make sure your fridge isn't in the way.

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  bobbified on 01/02/2019 - 07:41

  I bought the Q7 a few months ago and it was packaged very well. In order for the screen to be damaged, there'd need to be "deep" cut through the larger side of the box or if it had been dropped on the corners- both of which would be quite obvious when you look at the box.

  I would expect that the Q9 is packaged the same way.

  Although no damage on the box doesn't guarantee that the TV will actually turn on (but worst case, there's warranty to back you if the shop won't take it back).