Bought Sofa from Nick Scali and It "Didn't Fit in The Door" Because The Fridge Was in Their Way

newbiesh on 08/12/2018 - 21:54
Last edited 15/12/2018 - 11:36 by 1 other user

Hi.

Bought a sofa off Nick Scali paid $3k and paid $100 for delivery and install.

After 2 months it was ready and arrived today but the guys delivering it said they can't get them through the entrance door and returned it!

Gave me two options -

  1. Pay $300 to get it thru the balcony.
  2. Get back $2k as refund.

The door is just standard door size, they said they couldn't fit it because the fridge was in their way.

Thoughts?
Paint map : https://imgur.com/a/anE5tPZ
Edit: I wasn't home partner was home they didn't want to help and move the fridge as it was out of their work scope.
EDIT2: they resent and this time they fit it thru without need of removing the fridge.

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Nick Scali

Comments

  • bloom on 08/12/2018 - 21:57
    +123

    Move the fridge.

      • garetz on 08/12/2018 - 23:25
        +91

        Why should they, thats your problem.

      • [Deactivated] on 09/12/2018 - 10:11
        +18

        If they help you move the fridge and the fridge had an issue or the movers hurt themselves, you'd have a new post.

        It's not their job to help you move the fridge. It's great if they offered but it is clearly outside the scope.

        • mattyman on 09/12/2018 - 17:22
          +8

          And also probably not covered by their insurance.

      • ronnknee on 09/12/2018 - 16:16
        +2

        Why weren't you?

      • spasto on 10/12/2018 - 16:00
        +1

        Only spent $3k and already felt so entitled?

        Either pay the delivery guys another $100 to deliver via the front door or pay $300 to deliver via the balcony.

        Or you can keep whining and lose $1k.

      • ireadtermsofuse on 12/12/2018 - 17:26

        Why not put in a suggestion to your local council to ban fridges

    • Nads2407 on 09/12/2018 - 16:49
      +2

      but that is to sensible to move stuff out the way.

    • Avacardooo Rayy Mee on 12/12/2018 - 09:13

      Amen to that.

  • Quantumcat on 08/12/2018 - 21:57
    +3

    Take the refund?

    Edit: yeah moving the fridge is better, surprised they didn't just ask your permission to move it and move it themselves on the day.

    • [Deactivated] on 09/12/2018 - 18:34
      +9

      If something was damaged while moving the fridge, then they would have had a liability that they weren't anticipating. Their insurance may or may not cover it.

      It really isn't smart to go rearranging major appliances. Sure, lend a hand if they owner is doing the majority of the work, but no way they should be taking on any responsibility like that.

      • locknuts on 09/12/2018 - 20:33
        +1

        Yeah if that was an option I'm sure they would have done it. Beats putting the sofa back on the truck and delivering it back to the depot.

  • SnoozeAndLose on 08/12/2018 - 22:00
    +2

    Paid $3K and only get $2k back?

    • newbiesh on 08/12/2018 - 22:22

      Yes!

    • JimmyF on 08/12/2018 - 22:37
      +7

      33% aka $1000 restocking fee….. fair enough for a order in piece.

  • pennypincher98 on 08/12/2018 - 22:02
    +5

    Hmm..
    I wonder - lose $1100 and 8 weeks of time or move the fridge.

    Even if it's a massive fridge, they should be able to at least help you move it assuming they don't do it themselves.

      • [Deactivated] on 09/12/2018 - 18:37
        +2

        Was your partner doing most of the moving, or just standing there telling them to move it?

        It would be ridiculous if they refused to lend a hand to help shift it. But if your partner was just telling them to move it, and wasn't doing the majority of the work, then they did the right thing. That's not their job.

        • whooah1979 on 09/12/2018 - 21:50
          +6

          It would be ridiculous if they refused to lend a hand to help shift it.

          It's not ridiculous at all. A friend that worked for MNC petrol station once told that their company policy is to not help customers with anything mechanical. They're to refuse simple things like help changing a tyre. The reason is that once they start working then the company may be held liable for any thing that happens after that.

      • SpotTheOzzie on 10/12/2018 - 09:52
        +7

        OP you just learnt the value of preparation.

        Know a big couch is coming.
        Move things in advance to ensure a swift delivery or risk them leaving it outside your door for you to handle..or in this case take it back to the store completely =/

        And gauging your responses to people in this thread you obviously will not, and have not, learnt a lesson from this experience LOL

    • whooah1979 on 09/12/2018 - 00:33
      +9

      This is labouring work. Some get paid per job and others by hourly rate. Helping customers move objects that shouldn't be there in the first place is lost income.

      • pennypincher98 on 09/12/2018 - 02:07
        +2

        Helping customers move objects

        Not sure how many installers will just stand there watching you struggle trying to move the fridge without helping? Sure, they'll have a gripe about it but if you want to move the fridge surely they'll help, even if they charge you 15 minutes of labour (for a minute to move) on it.

        Honestly though with these types of people it may be better just to pay the $300 install fee. Especially if it's $100 to get them around again anyway. Or if you want to save the $200 - get someone from Airtasker to move your fridge for cheaper.

        Also "installing" a sofa. As in literally just carrying it in the house.

        I'm assuming the fridge isn't actually blocking the doorway - it's just pressed up against one wall? There's either something real weird about your fridge replacement, that's a massive sofa you've bought or there's something I'm not seeing.

        • [Deactivated] on 09/12/2018 - 18:44
          +1

          But did the partner actually try to move the fridge? I know my wife wouldn't even contemplate such a thing. In which case, I wouldn't expect the movers to lead the way and do it for her.

          • pennypincher98 on 09/12/2018 - 19:04

            @[Deactivated]: Yeah I guess that is a fair enough call.

          • raymosaurus on 12/12/2018 - 01:25

            @[Deactivated]: If it's a typical household it's got a lot of food and drink in it and weighs quite a lot. Not very sensible to try to move a fridge full of stuff.

      • macrocephalic on 10/12/2018 - 15:28

        What's quicker: move the fridge, or, take the couch back outside, load it back into the truck and take it back to the warehouse?

        • Name on 10/12/2018 - 23:31
          +2

          Yeh but their employer will cover them if they're injured while loading the couch back onto the truck, their employer will sack them if they break a fridge they weren't meant to be moving.

    • vavud on 09/12/2018 - 11:48
      +3

      I think that they are fair.
      He ordered the lounge and picked the fabric or leather. The issue now is that they have to put it on the floor to display and they have to find someone who has the same taste in fabric/leather colour. Floorspace is valuable to a furniture store.
      They are offering a refund and really not obliged to do so.

      I think he probably changed his mind about the lounge and is looking for an excuse to get his money back.
      From comments made he doesn't seem to be too interested in moving the fridge which is the simple solution to this problem.

      My comments are made from experience having worked in a furniture store for many years. (Not Nick Scali)

    • SpotTheOzzie on 10/12/2018 - 09:53
      +4

      OP you just learnt the value of preparation.

      1. Know a big couch is coming.
      2. Move things in advance to ensure a swift delivery or risk them leaving it outside your door for you to handle..or in this case take it back to the store completely =/

      And gauging your responses to people in this thread you obviously will not, and have not, learnt a lesson from this experience LOL

  • elgrande on 08/12/2018 - 22:03
    +14

    Why didnt you move the fridge?

    • newbiesh on 08/12/2018 - 22:21
      -6

      They said they can't move it, didnt get paid for it. I wasn't home partner was there only

      • [Deactivated] on 08/12/2018 - 22:39
        +9

        so why didn't your partner move it? It's not that hard to move a fridge.

        • Ughhh on 09/12/2018 - 08:46
          +95

          Maybe partner said "moving the fridge is not my job, as Im not getting paid for it".

      • abb on 10/12/2018 - 11:54
        +10

        Why didn't you move the fridge, that was in the way of the furniture delivery, before the day of the delivery ?

  • roundnumbersonly on 08/12/2018 - 22:12
    +2

    Complain till the cows come home. They could have at least left it in a garage or carport/somewhere sheltered instead of taking it back?

    These furniture shop deliveries are a joke in terms of the price you pay. Tell them they need to redeliver it and leave it on the premises.

    • JimmyF on 08/12/2018 - 22:38
      +7

      Complain till the cows come home

      and they'll just leave it at your 'front door' then.

      They could have at least left it in a garage or carport/somewhere sheltered instead of taking it back?

      Guessing the OP doesn't have one.

      I mean they have a fridge in their doorway!?

    • Baysew on 08/12/2018 - 22:39
      +2

      Or on the front nature strip.

      • [Deactivated] on 09/12/2018 - 10:14
        +13

        "scored a brand new $3000 couch"

    • [Deactivated] on 09/12/2018 - 19:06
      +1

      To be fair, their job is not that easy, (not every delivery is single story house with a extra wide front door) and if you scratch the paint or something people will complain. They are usually sub contractors and probably don't even get the full amount you pay.

  • [Deactivated] on 08/12/2018 - 22:25
    +39

    Set fire to your house and use the insurance money to buy a new one without a fridge in the way.

    It is the only sensible thing to do.

    • ronnknee on 09/12/2018 - 16:17
      +3

      Sounds legit.

    • Marty131 on 09/12/2018 - 19:27
      +1

      Set fire to fridge only (make sure it burns to the ground). Claim that back on insurance. Then doorway will be clear for sofa delivery.

    • macrocephalic on 10/12/2018 - 15:32
      +1

      Use a time travelling university lecturer's apartment to create a doorway which will allow you to get the couch in, then take the apartment (and doorway) away after the couch in in place. Just make sure that you get the couch all the way in, you don't want to end up with a couch stuck in a place where there is no possible way to remove it.

    • ireadtermsofuse on 12/12/2018 - 17:29

      Fridge would probably be the last thing standing. Unharmed

  • Baysew on 08/12/2018 - 22:37
    +46

    Why is a fridge in the way of an entrance door?

    • footyboy on 09/12/2018 - 16:47
      +2

      !!!

    • [Deactivated] on 09/12/2018 - 18:39
      +4

      I'm assuming it's a shoebox apartment of some kind.

      • smartazz104 on 09/12/2018 - 22:06
        +10

        Doesn't sound like the kind of place that requires a $3000 sofa.

        • Typical16-bitEnjoyer on 09/12/2018 - 22:20
          +4

          People who live in horrible shoebox apartments tend to splash the cash on the interior.

          • Seraphin7 on 10/12/2018 - 13:42
            +2

            @Typical16-bitEnjoyer: And then ask you what over-capitalisation means.

            • CaptainNewspeak on 11/12/2018 - 13:12
              +1

              @Seraphin7: Over capitalising is owning a huge house with massive debt and making sure everyone you know gushes about how well off you are, when in fact you are buried in crippling debt.

              OP might live in a shoebox, but they might be living within their means and spending money where it matters intrinsically (nice TV and a fridge) which I believe is generally a healthier way to live.

              I mean, it is the internet, but no need to cast hurtful aspersions like that to strangers

            • Antikythera on 12/12/2018 - 12:44
              +1

              @Seraphin7: over-capitalisation (verb) - putting a full tank of petrol in a 1996 VS Statesman.

  • p1 ama on 08/12/2018 - 22:50
    +2

    After 2 months it was ready and arrived today but the guys delivering it said they can't get them through the entrance door and returned it!

    What do you want them to do? I'm sure they would have just left it outside if you wanted them to.

    The door is just standard door size, they said they couldn't fit it because the fridge was in their way.

    Then move the fridge?

    Thoughts?

    Not sure what sort of advice you want. They were there with the sofa, it's not like the delivery guys have any incentive to take it away, in fact, it'd be more work for them to take it away then just dump it in your front yard. Perhaps reorganise delivery and move the fridge this time?

      • p1 ama on 09/12/2018 - 11:47
        +7

        Not advice, but this is just insane, the delivery fee was 50$ and $50 for "installation" without much making effort to move the fridge.

        Okay, you never paid any "fridge moving" fee. Either way, I think your partner has some horrible negotiation skills here. It takes a minute to move the fridge and they would have helped out if they saw that you were making the effort.

        Just think about it - they've brought the couch inside your house and are stuck at a fridge. You must have really pissed them off for them to take that couch all the way backwards to their truck again.

        If I were your partner, I'd just tell them to leave the couch where it was and I'll deal with moving the fridge later.

      • pandas on 09/12/2018 - 21:16
        +8

        I'm sure if the installers damaged anything in the process of moving the fridge, the title of this thread would be different.

        • stumo on 10/12/2018 - 10:50

          Spilt milk!!!

      • Bludgeman on 11/12/2018 - 06:20
        +1

        It's insane someone would pay $50 for "installation" of a couch 😂

  • xcess on 08/12/2018 - 22:56
    +3

    get someone to help you move the fridge just before they deliever

    • newbiesh on 09/12/2018 - 00:02
      +4

      Yea i guess gotta call them again and pay $100 again to re deliver.

      • AlienC on 09/12/2018 - 01:15
        +5

        This seems better than losing $1100.

        $100 + hard labour vs $1100 + financial stress = up to you

      • minniethemoocher on 09/12/2018 - 13:42
        +6

        You shouldn’t pay the $50 installation if they didn’t install it. Check the measurements of the couch and door and make sure it fits in before you make a decision.

      • Nickels n Dimes on 09/12/2018 - 22:36

        $100 is worth it for deliver & assemble, especially if there are stairs involved.
        If the 'installation fee' is just deliver and remove plastic / screw on legs, it's a 2 minute exercise and not worth paying for.

        Then get a neighbour / mate to help you shift the fridge the night before delivery, plug it in with an extension lead if needed. Most modern fridges are only lightweight and have rollers / wheels at the back, so they're super easy for any adult to move on any hard floor surface, so you might be able to do it yourself.

  • Hardlyworkin on 08/12/2018 - 23:01
    +9

    Do you have any beer in your fridge?

  • Cave Fire on 08/12/2018 - 23:05
    +1

    Hmm.. probably a big fridge? The $300 option could be this wierd hoist thing the movers sometimes have. Can see so many things going wrong that way imo. If you measure or get measurements plan it out and send an email to the manager you should be alright.

  • altomic on 08/12/2018 - 23:31
    +25

    another pathetic post about useless stupid crap.

      • whooah1979 on 09/12/2018 - 00:15
        +7

        people pay rhe extra for a reason.

        Did you partner offer to pay them to do extra work?

        • newbiesh on 09/12/2018 - 00:21
          -5

          Yes We paid extra for the "installing".

          • Baysew on 09/12/2018 - 00:23
            +4

            @newbiesh: They can't install it because your fridge is in the way. Why is your fridge in the way of an entrance door?

            • newbiesh on 09/12/2018 - 01:20
              +1

              @Baysew: No it wasnt on the way I send u a picture tomororw

              • p1 ama on 09/12/2018 - 20:52

                @newbiesh: Then why didn't your partner say anything when they said the fridge was in the way?

          • whooah1979 on 09/12/2018 - 00:24

            @newbiesh:

            installing

            They charged $50 to install the item. How much did they charge for moving your other furnitures or appliances?

            We don't work in this industry. When we give our clients a quote, we stick to it. We charge extra for anything that isn't included in the original quote.

      • p1 ama on 09/12/2018 - 20:52

        Im guessing you work as a mover, please dont be like them, help if you can, people pay rhe extra for a reason.

        Your reply is completely irrelevant. The issue isn't about the movers or how much you paid them. It's that you're having a whinge on a public forum just to make yourself feel better.

        If you have a problem with how the movers treated you, shouldn't you be contacting the movers or the store or their manager…etc.? Why are you posting about it here?

    • [Deactivated] on 09/12/2018 - 14:25
      +4

      Some people are so helpless I wonder how they navigate the things that are actually difficult in life.

  • ectogammat on 09/12/2018 - 00:40
    +2

    Delivery and install fee is just for that, OP - the actual delivery and installation of item. Not for labour for moving any equipment or other things that may be in the way. It's unfortunate that the delivery occurred while you weren't there and therefore you weren't able to give your partner a hand in moving the fridge (assuming that it was indeed in the way). Perhaps you could politely request/negotiate a lower re-delivery fee after you and your partner have ensured that the sofa could be moved to where you want it to be without any obstructions, with at least a couple of people present during delivery, just in case.

  • rompastompa on 09/12/2018 - 00:55
    +14

    OP, please provide a MS Paint floor plan showing where your fridge is, and where you want the sofa to be placed.

    The fridge is obviously in the way for the sofa to get through the doorway. What kind of fridge do you have? One with a ice maker?

    What does the contract/invoice say?

    • newbiesh on 09/12/2018 - 01:21
      -1

      I will seirously post a clear pic tomorrow. Everything i had even tv cabinet moved in easily

      • chumlee on 09/12/2018 - 07:11
        +15

        Save your time on a pic and use it to call them to redeliver and move the fridge out of the way (use an extension cord to keep it operating).

        I really don't understand how you get through life if you can't solve a problem like this on your own.

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