[Price Error] Huawei Mate20 Pro Dual SIM (128GB, Black or Midnight Blue) + Bonus Watch (via redemption) $839 Delivered @ Kogan

[Deactivated] on 28/01/2019 - 08:52
Last edited 04/02/2019 - 15:39 by 1 other user

Moved to Forum: Original Link

Unreal price. Go get it guys before it is ozbargain.

The huaweivip code didn't work.

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          • HGLK on 29/01/2019 - 15:59

            @boxall: Any response from them via FB? Was thinking of contacting them there myself and questioning the situation. Just to see if they expand on the BS they wrote in their email

            • boxall on 29/01/2019 - 16:03

              @HGLK: No response. Not even read. I have used Kogan before without too many issues, but this is it for me!

              • HGLK on 29/01/2019 - 17:32

                @boxall: Yep, agreed. Had they said "there was a pricing error but we will honour the purchase price". We'd all be customers for life. This just makes me want to shop elsewhere now.

    • boxall on 29/01/2019 - 13:25

      I sent them the ACCC reference to show them I was not kidding.

      • edrift on 29/01/2019 - 13:33
        -1

        Fill out a complaint. See my template

    • edrift on 29/01/2019 - 13:32
      +2

      Kogan ABN 53152570351

      Description

      Bait and switch, unethical conduct.
      Kogan advertised and took payment for a number of discount mobile phones but reneged on the offer and cancelled the contract of sale.
      Refund has still not been processed.

      For example I purchased a Huawei Mate 20 Pro phone for $839 and Kogan took payment not subsequently cancelled the order and offered a $10 voucher valid for a $100+ spend instead.
      Refund has not been processed or received.
      Pricing error was cited as the excuse but this issue impacted multiple products and multiple consumers and refund have not been received.

      I would like Kogan to make good on the deal.

      • Tutien87 on 29/01/2019 - 16:09

        I also reported them using your template I also added it clearly states in the receipt 40% off trending products so how can they turn around and say pricing error

      • sky6688 on 30/01/2019 - 10:03

        Reported to ACCC.

        Thanks for the template.

    • a4033 on 29/01/2019 - 13:44

      Thanks. I will report them to ACCC.

  • VanDamsel on 29/01/2019 - 13:16
    +1

    I received the email as well. It may be a long shot but I've contacted Kogan stating that I believe I was lured in via bait advertising, as the initial item was not supplied, but I have been encouraged by the voucher to purchase another item from Kogan instead.

    It's a long shot, but I'm also pretty unhappy so ¯_(ツ)_/¯

    • [Deactivated] on 29/01/2019 - 13:18

      See my comment up top:

    • edrift on 29/01/2019 - 13:33
      -1

      Fill out a complaint. Feel free to use my template

      • am03fj on 29/01/2019 - 13:47
        +1

        thank you Done.

      • VanDamsel on 29/01/2019 - 15:50
        +1

        I have submitted my complaint to the ACCC and Kogan.

    • Ahan on 31/01/2019 - 17:39
      +1

      So they should just cancel your order and offer you nothing? You criticize them for trying to compensate? This is wrong man.

      • edrift on 31/01/2019 - 19:36

        Probably less insulting for them to cancel and not offer that crappy voucher tbh.
        When other stores such as the good guys cancel your order, they usually give you a $10 voucher with no minimum spend

  • edrift on 29/01/2019 - 13:22

    I reckon this is done by IT as a cheap way to do performance load tests by the real world public.

    It boosts traffic artificially.

    Also looks good for stats if Kogan share this data with investors. They can claim they made thousands of high value sales on a lazy Sunday morning.

    • RNG2018 on 29/01/2019 - 13:29

      I will take notes and suggest at workplace. What a brilliant idea. load testing with cost as little as few expiring vouchers

      • edrift on 29/01/2019 - 13:37

        And vouchers that force a high minimum spend too!

        Sales managers can use this tactic too to boost sales and meet KPIs. It's end of month Afterall… Monthly goals have just been met. Refunds will be processed next month probably.. new sales managers problem.

  • boxall on 29/01/2019 - 16:10
    -5

    Maybe we are lucky:

    https://ausdroid.net/2019/01/29/huawei-cfo-wanzhou-meng-char…

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