Not sure whether this is funny or sad.
Purchased a new FP washer from an Ozbargain post a few weeks ago. Noticed a missing screw on the back of the door.
Pretty simple fix right? Well not if you're FP.
Called them up, provided the requested photo and asked them to send me a screw. I was told they'll update me shortly.
Days passed no response, followed up with an email, no response. Called them today and they told me they need to organise one from the workshop. Obviously nothing had been done for a week. I said fine, how long would it take? She says she can't tell me. I said surely you can give me a timeframe, she says well it probably won't be a month but can't tell you.
I was getting pretty frustrated at that point so I said well in that case please organise a service call as the item is well and truly under warranty.
HERE'S THE RIDICULOUS PART
She says, she can't tell me when a technician will be able to attend because they don't carry screws (yes you heard it right!). The screw will have to be shipped to the technician first which of course will take additional time!! Obviously a blatant lie as can you imagine technicians not carrying basic spares? Those screws are the most common thing across dozens of machines. These guys diagnose problems after attending to a customer all the time. Now imagine them saying sorry I'm missing a screw I need to order it from FP and come back weeks later for a 2nd visit. This would be really funny if it wasn't so ridiculously poor customer service.
Anyway lesson learned to steer well clear of F&P in the future. Looks like there customer service has gone down the toilet.
Alternatively you can return the FP for a full refund or get the screw from bunnings for less than $5….