Hi everyone, I had my 2012 ford Mondeo serviced today(done 98,000KM), got told I needed to change the all the front and rear brake pads, plus the 4 brake disc rotors needed replacing and they can't machine the surface as it'll be too thin(illegal). I questioned it on the phone as it's rare to replace 4 brake pads at the same time, also why would I need to replace the 4 disc rotors. So I popped in without prior notice to have a look how bad those brake pads or disc rotors were. They showed me the almost worn out brake pads(I wasn't sure it was from my car), also the disc rotors were about 1mm worn out from the edge, but the surface was perfectly smooth, no ridges or grooves. The manger insisted they must be replaced(legal issue again) after I questioned can't I just leave them as they are, because 1mm from each side won't matter too much as the new brake pads are at least 15mm thick. So I had to let them do what they suggested. They already changed the front disc rotor when I arrived.
Then after I came back, I kept thinking, how stupid I was to let them continue to replace all the disc rotor. I suddenly came to realise that those 4 disc rotor were definitely fine, there was no legal issue as such. Many cars would have that kind of wear on the disc rotors. I got cheated from my gut feeling.
They charged $260 for replacing brake pads(4 wheels), and 4 disc rotors for $490, labour for replacing these are $230. Total $969.
To give a little background about me, I am an Asian guy looks about 30Y old. And I certainly don't sound/look like I know much about cars. After I told the story to my colleagues, they all think I got ripped off.
Can anyone share some comments about this?
- Were the disc rotors needed to be changed? ( 1mm worn out each side, no ridges or grooves)
- The money they charge are reasonable? (I am in Brisbane Metro)
- If I feel being ripped off/ cheated, any place I can lodge a complaint? or deal with the Mechanic directly.
This happened in a Ultra Tune branch in QLD.
Thanks so much guys.
That price is very reasonable for all 4 axles with labour
Whilst a rotor may look to be perfect it could be that it’s worn too thin to actually machine or it had some possible warps not visible to the naked eye
$969 for a set of rotors pads and labour is extremely good
You could have possibly just done the front, and done the rears at a later stage but I feel at 98000km the rotors have done well, I would say not ripped off just basically changed as a set
In all honesty probably better then a mechanic slapping pads on and having a more costly accident or complete failure of the rotor in future
Without seeing photos it’s really hard to make a judgement
Throwing a company under the bus without any substantial evidence just feels to me like you’re feeling entitled and I wouldn’t be letting anyone leave my shop with poor brakes full stop …..
I don’t feel you’ve been ripped off
Rotors are a consumable item and I feel the mechanic obviously made the judgement to ensure a road worthy vehicle left the shop
Price wise
$200 per rotor and pad including labour would be about right