Was on the phone to the bank and they refused to talk to me after passing proof of ID. They beleive they didn't believe I was me…
Is that even allowed?? Crazy!
Being Refused to Discuss Info to after Passing Proof of ID
bemybubble on 15/01/2019 - 13:32
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They're just trying to protect you. Thats if you is actually you.
If you sound very suss even though you answer correctly that will trigger a good employee to be wary
Had a similar experience with bank.
I called them to verify something, got thru security with all details correct, but when I tried to ask my questions she said that they needed me to go to the bank to be verified.
I had a freak out as another bank had allowed $8k to be stolen from us only weeks before, so I wasn't getting off the phone until she confirmed the info I was after.
after a bit of backwards and forwards she finally let on that there was a card activated against my account a few days earlier.
Again after another freak out she finally got a supervisor for me and it all turned out that the original lady had read the info wrong on her screen and that they had just sent me a reminder to activate my card if I wanted to (I did not). Supervisor verified everything again, my details and account details all good and correct, got an apology, and changed my security details again just for good measure.
I'm kinda glad it happened in a way, for security reasons, but I did not need that much stress to begin with.
- Yes they can.
- I think you would much prefer to know that the institution has your security interests at heart, than to tick you through regardless of their concern.
I used to work in a call centre for an online stock broker which had an issue where someone had called up, answered all the questions and requested us to sell their stock. Turned out it was the client's wife, had a male friend call up and answer all the questions without an issue - but the staff member thought something was fishy as they hesitated with a question or something.
Turned out, the client had linked a joint bank account to his personal share account, was going through issued with his wife and she knew about his shares but didnt have access to the online facility.
Moral of the story, be thankful for the call centre teams who take their job and your security seriously. I was the manager and called the actual client and he explained a bit more of that story, and it ended up going to the police as a fraud case. crazy, but the staff member's sensibility saved that guy thousands of dollars of potential losses.
That's common if you hesitate in your answers or seem non-confident. They even say this in the annoying voiceover during on-hold.
Makes sense really. Some of the questions are really easy like "what's your name" and "where do you live". Stuff that any half-wit identity thief could obtain. But if the answer to "what's your name" is 'uhhh, Joe, I mean Joseph, ummm, uhhh, wait a second,, uhhh, McCallister" they're going to play safe and tell you to visit a branch. Even if it's not as exaggerated as that they will deny access if you give them any reason to be suspicious.
You probably came across rather poorly on the phone. Improve your speaking skills by joining a debate club!
Wow. Just… wow.
They may have saved you from being ripped off. Did you ask them why they blocked access?
Didnt give me a reason. Just said I have to visit the bank.
So I did and closed my account.
Complains about poor service and moves to Citibank?
polite chuckle
I'm a citigold member. Have my own account manager too
Why is he being negged? If he is telling the truth, Citibank does have Citigold service.
lel Citi
Have fun receiving all those 2FA SMS for every little thingIt's an additional layer of security which I don't mind
Moved all my money to Citibank
It was their loss
Yikes. Are you sure? lol
Actually I am with Citibank too. Their products are not bad. Just stay away from their customer service :-)
Anyway off topic.
Just stay away from their customer service :-)
Just need to sort yourself with citigold service which comes with an Australian customer relationship manager to manage your account and investments.
You need to go into the bank and talk to them. There may be a reason that you don’t know about, for example someone else may be impersonating you unbeknownst to you.
Sorry OP, but I don't buy it for a second. There has to be more to this story than OP is leading on.
Is that even allowed?? Crazy!
Would you rather they talk to a person they are unsure is you?
They record each and every phone call, they even tell you this.
You can very easily get that operator fired if youre not full of shitDoubt they would get fired, probably retrained. The operator probably misread something.
No you get canned for refusing to do your job
Easy option, just ring again and hope you get someone else. Or just ask for a manager/escalate the call. People sometimes do the privacy screening incorrectly.
It wasn’t the bank you were talking to…
Rock up to a branch. You might end up saving time and angst.
This is very common. I've been travelling across asia and fraud over there is nothing like over here. They would completely empty your bank account.
Are you sure it was actually your bank? Did you call them or did they call you?
Commbank Can !!
I went to get a $200k bank cheque a few months ago from CBA and as I was standing there waiting, they told me that my account was subject to a fraud investigation recently and required 100 points if ID again and a new sample of my signature before they could issue the cheque. I wasn't informed of any nvestigations and add far as I know, there haven't been any problems with my account.
Yes, I had to provide ID, but I'd rather they be careful than have someone else possibly empty my account.
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Maybe it was the way you were answering them, unsure, delayed, like you were reading off something.
Happened to me once, and after I was like I really did forget my birthday for a sec there…