UPDATE: A guy from telstra called today after the complain I lodged few days ago to TIO. He also mentioned Justin from ozbargain told him about it and he was willing to help me out by getting a technician free of charge to check the issues and he's going to fix the bill that's been incorrectly charged.
I would like to thank everyone on this forum for all the suggestions. Special thanks to Justin for notifying and getting Telstra to contact me to fix the issue, hopefully all my problems will be solved soon as promised by the Telstra guy. Thank You everyone. I'll update again next week. :)
It's a very long depressing story, I would like to apologize if this is the wrong place, and my English isn't that good either.
I saw the telstra casual deal on Ozbargain and I happened to have moved house on the same day, which was 2 weeks ago. I signed up online and got an email confirming connection fees waived it also mentioned Google Home Mini gift. I got the package in couple of days which had Gen 2 modem and a cable adapnter.(They did't send me the Google Home Mini). I set up the connection and it started working right away on 4g backup. I called telstra to register the Gateway, It took them hours and kept on telling me to go through some troubleshooting cause i couldn't get to the activation page, finally the guy realised that is because it is already activated. I have no clue how. Now, after the modem was connected to cable, my phones (pixel 1 xl and pixel 2) wouldn't connect to wifi at all. It Kept on telling me Ip Configuration failed. My laptop( surface book, win 10) was conected to wifi but it still told me ip configuration conflict ( or sth, I can't remember now). when I restart the modem it would connect fine and internet wouuld work too but it kept on lasting only 10 mins or so. I started calling telstra, in one week I called telstra more than 20 times, they made me reset the modem that many times and I was on phone at any given time I wasn't working. ( Including my breaks).
After few days they told me my modem might be faulty and they would replace it. I got new package in 2 days. This time they sent me Gen 1 modem. I called them to set up the modem but they couldnt register it because they sent the wrong modem and they offered to send a new one again. And before I could set up the internet telstra sent me a bill. and I am billed $331 ( it's a $89 casual plan).I have no internet but a bill of $331 and house full of telstra modems. ( during this time I had horrible customer service from telstra, one girl asked me my name and asked me if I was an Indian, now I am on phone with telstra for more than 1 hour, instead of helping me she started asking my nationality, when I told her I wasn't she asked me why I was't a indian but My name sounded like one. I have spent more than 10 days on phone my 4 days off all gone talking to them ) after all those horrors I decided I would cancel my service. I went to telstra store because I didnt want to spend a minute on phone.
went to telstra store and they told me I had to pay my due.
when I told them I havent used your service and your website says connection fee is not charged on casual plan they said I still have to pay.
I showed them the email I got telling me my connection fee is waived, The guy at telstra told me he would try to fix it. It was yesterday, but I havent heard anything from amyone yet.
what are my options?
I am done talking to telstra guys in india on phone.
I had never had a worse customer service than this.
Mate, summary please.