Anyone else had problems booking an appointment using a Scoopon with this company? I cant get an appointment till Feb/March 2012 which is after my Scoopon expires.
Mod: Actual business name masked. The issue is old and have already been resolved.
I requested a refund from Scoopon almost 4 weeks ago for this particular salon / offer. With my initial email I provided the voucher number and my contact details. Since then I have received from “Sally” weekly reminders saying that “We have passed on your concerns to our Sales Executive who was working with the deal provider”. Even after providing confirmation from the salon owner that, like others, a booking cannot be made within the original time period (prior to 26/01/2012).
These offers should be limited to a realistic and practical number. If the offer is successful the first time it can be repeated another time. However, disgruntled buyers quickly become negative advertising for the companies involved. It was bad enough waiting 3 months for a restaurant booking, and then 7 months for a hair cut appointment. To be constantly fobbed off when requesting a rational refund is insulting let alone fraudulent.
yes I have already done this but will of course do it again. thanks
Yes, they and their sister store rejuva are taking only one booking and have apparently extended the offer. It is very frustrating. I had to book a year in advance for my microderm. Rejuva also had the answering machine telling scoopon buyers not to leave a message. Only regular customers would be called back. How rude. Seriously, they are in the back rooms all the time and expect you to call back 30 -40 times before you get a real person. It is so demeaning and irritating. They won't get any repeat business out of this.
I have emailed the manager of the store but I'm sure they are well aware of the problems, after checking how many of those scoopons were sold that day (1761 totaling 3522 appointments) its no wonder they are overbooked, but treating new custom in this way wont create repeat custom for them. I hope Scoopon come through with a refund for me as I have used Scoopons before without any problems, and would continue to use them if they show they have good customer service. I suggest you email the above address also and try to get a refund as a 1 year wait for a facial is ridiculous.
Didn't you post somewhere else that they were no longer taking any Thursday evening or Saturday bookings?
I redeemed one of the massage/facial vouchers at Rejuva and went back for my waxing services (you got $100 to use throughout the year) and they were at least twenty minutes behind and wouldn't even try to fit me in later as I had another appointment to go to.
yeah they are no longer offering evening/weekend appointments. They will put your name down for a cancellation and will call you last minute if one becomes available, but the whole point of microderm is that you do a course and the appointments need to be done weekly to get the best results, thats why I bought more then one scoopon. Did you receive the product pack? Im surprised there arent more comments on here as Im sure Im not the only person who has tried to book in with this company. Good Luck with it all :)
I booked my first of two vouchers months ago and am going in June. I wonder what it'll be like, the product kit.
One thing that really irritates me is that you buy a deal for say $59 and they say it is worth $400, but that $400 includes $150 worth of vouchers. The establishment then puts conditions on using those vouchers, such as must be a 1 hour or more package for each of the three $50 vouchers. That's not what the deal said. Just like the deal did not say that you wold have to book out a year in advance. It merely said "subject to availability", not that scoopon users would be subject to much much different availability requirements than normal customers.
I did get an email reply from The salon manager saying they are going to look into the matter for me, which is progress
Hi again,
Is it possible you could please advise the ticket ID of your query, that you would have received in the auto-response from our email system. It will look like ABC-123456. If you could please let us know, we will be able to provide this information to our support team to follow up.
Kind Regards,
Team Scoopon.
The last thing you want is someone massaging you and talking about your skin for the facial when they are peeved at you.
Yeah thats very true, I was just wanting to see if the management really knew how upset people are at the service they are receiving. I am glad to see on new Scoopons that companies are actually being upfront and stating there are limited evening and weekend appointments available.
Anyways I received a reply today from Scoopon -here it is:
Thank you for your email.
Due to the huge success of the promotion, the deal provider has been inundated with phone calls and booking enquiries and has not been able to respond to customers as quickly as they would like.
We apologise for the delay, but kindly suggest you continue to try and get in contact with the deal provider as they will be able to assist you in redeeming your Scoopon.
Should you have any further queries please do not hesitate to contact us.
Kind Regards,
Team Scoopon
Its obviously a generic email that they send out to everyone, as it doesnt actually address my problem of the 1 year wait for an appointment. NOT VERY GOOD SCOOPON!! can I have an actual reply from a real person who is willing to read my complaint? I JUST WANT MY $90 RETURNED TO MY CREDIT CARD PLEASE
Scoopon must have the worst customer service of any company in this industry.
I have seen several deals through sites such as allthedeals.com.au which I am ready to purchase but as soon as I see it is Scoopon, I immediately stop right there. I don't have confidence in them in case something goes wrong.
The best customer service I have experienced from the group buyers is from Cudo. My partner and I had trouble redeeming a restaurant deal. E-mailed Cudo on a weekend, got a reply within a day or two and a refund within the week. Guess what? I continue to purchase Cudo vouchers as I have confidence in them.
Today I used the second half of a Spreets IPL voucher, two Jump on it Vouchers and one Our Deal Voucher. All different companies. All good service in regards to accepting the vouchers.
Th restaurant was pretty crappy, the entertainment was not great, but it was not due to the voucher. It was just either a crap restaurant and other circumstances. I sucked down my full bottle of BYO wine so I was happy.
What these Group Buying companies should realise is that they are not, for the most part, dealing with a one off transaction when they deal with these gripes. The people griping are likely ones who are "ealy adopters" and heavy users of their services. Woe to them who piss these folk off.
This is the latest reply I have had from Scoopon
Thank you for your email.
All Scoopons are sold subject to availability, as Scoopon does not manage the redemption process, we are unable to guarantee that you will be able to make a booking on your most desired date.
In line with our standard terms and conditions, we are unable to offer a refund of your purchase cost.
We kindly suggest that you contact the deal provider to secure a booking on the earliest available date so that you may redeem your Scoopon.
Or, if this is not suitable, you may gift your Scoopon to a friend or family member as all Scoopons are transferable.
Should you have any further queries, please do not hesitate to respond to this email.
Thanks,
Team Scoopon
Could this be another case of…Read the terms and conditions carefully - in most cases, it's your problem!
Hi,
Can you please email your query through to [email protected] so that our support team can investigate the issue further?
If you have already done so, can you please advise the ticket ID of your email (EX: ABC-123456), so we can ask our support team to look into the matter.
Kind Regards,
Team Scoopon.