Resolved, thanks those who helped.
Mod: OP has solved issue. Comments closed.
Tyre Shop Damaged Wheels and Denied It
ezarc on 15/10/2018 - 02:31
Last edited 18/10/2018 - 18:57 by 2 other users
Last edited 18/10/2018 - 18:57 by 2 other users
closed Comments
Thanks for the reply, I understand what you are saying as I said it myself. What happened wasnt a big deal but it was the treatment after that.
I messaged them because our previous conversations (about a dozen or so) were all though messages too as we have been acquaintances for years and all communication has been that way unless I physically needed to take something or pick something up from there.
The wheels were laying down, on carpet with soft rubber on top of that. Funny that you mention it though because I said to take care as they were loading them and once they were all in he said something along the lines of they cant get damaged like that as the tyres sick well past the rim.
As I said I'm not trying to get anything from them other than an apology, I know it's not likely but I'd rather give them another chance to redeem themselves.
I understand that it's likely they didn't even see the damage at all but they are acting as if it was impossible as a first defence probably with the thought that I was after money or repairs.
I dont really need proof, I know it wasn't there when I took them there and it wasnt possible for the rim to touch anything in my car. The only thing I would need proof for is if I wanted to take them to court etc and I'm not interested in that.
If you just want an apology then its your ego thats driving you.
Share your experience with your car club members and forget it.
Youve already had your say in your FB post and you even state "All I wanted was an apology but it's too late now."
Youve told them its a too late for sorry so it could come across that you are intentionally harassing and antagonising them.
Investing any more of your time on this is futile and potentially going to end badly for you.
This
I'm not sure if you read the reply to the review but they asked me to go back there, I'm interested to see what they have to say and I dont know how that would be antagonising or harassment as it's their request.
I might have written "it's too late now" in the wrong context, as I was thinking it's too late for an apology to undo what I have written as I wouldn't have written it if they did.
And I wouldn't call it ego that's driving me for an apology, its not an unreasonable thing to want from someone that has wronged you.
The advice I am looking for is how can I cover myself when I go back there so I have proof if they are yet again contradicting themselves or if they are hostile and aggressive, any ideas?
Short of asking them if I can record it, legally I cant think of anything else.
I'll try to make this short - bikies.
Bikies are not short
Dude, they are tyres…I think you are crazy if you think you can keep them unscratched. Their mistake was even agreeing to your request to keep them unscratched which was so unrealistic. Especially if it is a family owned business please think for a minute how your negative review might impact them and if that's really fair? It was probably some junior burger handling the tyres who hadn't even been informed of your "no scratch" request. Please, consider amending the review to something less emotive e.g. "they promised to leave my tyres scratch free, unfortunately there were scratches left but luckily not visible once on the car" or taking it down entirely. And don't go back there. If this is the biggest issue in your life right now you are a lucky guy…most of us are worrying about money, jobs, keeping roofs over our heads etc.
I don't think the problem is about "tyres" getting scratched, more so it's about "rims/wheels" getting scratched.
I'd also be equally as pissed as the OP if my "rims/wheels" were scratched up by anyone else but me!
When I was in the Jap import scene years back, I had a set of $3k rims on my ride (worth ~$5k rrp), which were matte black from factory (Rays Engineering Japan) and custom ordered.
I always dreaded the inevitable gutter rashing of these rims, but surprisingly managed to avoid this. Ended up selling the car, and then the rims later on. I miss those days =(
Sorry got a bit nostalgic and went a bit off track.
Anyhoo… For those that say it's impossible to remove tyres and NOT damage/scratch the rims, obviously you haven't been to a workshop that does it properly and with a bit of care. The place I used to take it to never damaged any of my rims. Guess I knew the owner/manager, and he always ensured his staff we be very careful when doing the work.
To the OP, almost was a TL;DR for me, but I can empathize so I pushed through. For most people that can't relate to your story, I wouldn't expect to get to many words of encouragement.
Edit: OP, if it helps for future reference, make sure that workshop you take your rims to next time has a tyre removing machine, rather than the old school manual way to remove the tyre by hand. I believe the hand tool needs to leverage the tyre off the rim and is what will cause the damage on the rims.
Especially if it is a family owned business please think for a minute how your negative review might impact them and if that's really fair?
I get OP's demands may have been unreasonable, but there's nothing wrong with a factual, even if negative, review. So what if they're a small family owned business? They could afford to be nicer.
It was probably some junior burger handling the tyres who hadn't even been informed of your "no scratch" request
That's their fault.
Please, consider amending the review to something less emotive e.g. "they promised to leave my tyres scratch free, unfortunately there were scratches left but luckily not visible once on the car" or taking it down entirely.
Nope. Not a chance OP should take down a factual review.
most of us are worrying about money, jobs, keeping roofs over our heads etc.
And commenting on online forums apparently.
You post is too long, can u reword it?
I'll try and make this short… proceeds to write novel
Do you want the long version?
Yes
If a member call the RAA and talk to Technical Services
https://www.raa.com.au/motoring-and-road-safety/car-advice/t…You could also ask them about the merits of a https://www.raa.com.au/motoring-and-road-safety/vehicle-insp… but I'm not sure if they have facilities at VH.
Is the company you used an RAA Approved Repairer if so, raise this with them too.
I would say post a picture because a picture tells a thousand words but you already have a thousand words so we're good.
It's only 810 words, so will need MS paint diagram.
Checked your Facebook comment.
That's the 3rd time I've had terrible service there…
Fool me once, shame on me…
Shame on you?
You can't… you can't get fooled again.
Dammit. That's what I meant. I was on the shitter and can't multi task.
:)
Need a TL/DR
Try Whingepool. Oh wait you already did?
https://forums.whirlpool.net.au/forum-replies.cfm?t=2758602Yes mate, and they were a bit more helpful than here as no one answered the question I was asking here.
There have been a few helpful comments here but every single person to comment on this post hasn't given any advice on what to do to protect myself when I go back.
Thanks though to those that have tried to be helpful, cheers.
I was looking for advice on protecting myself when I go back there, it's not about the wheels anymore.
I've read some South Australian legal documents and have been to the police station and to ask them if my understanding is correct, they said its leagal for me to record then without their consent. I have been advised that it's ok to record them without consent as its protecting my lawful interest but if they are hostile or aggressive I should tell them they are being recorded in advance to reduce the risk of them being uncivilized if they know it's being recorded.
Don't go back there. Don't you have more useful things to do with your time? Tell your car club buddies then move on.
This would stress me out to much. I'd just move on.
Going by the business' attitude, I doubt you'll get an apology. If you do go, make sure you go during peak hours. Maybe even bring a friend to pretend to be a customer and look disgusted. Obviously act like you don't know this friend.
You say 'I was looking for advice on protecting myself when I go back there, it's not about the wheels anymore'……….if you feel that you have to 'protect yourself', either take someone with you or don't go. If you want, let the members of the car club know and continue on with life.
Yea Good luck with that.
I've never seen anyone fit a tyre without scratching the rim in some way or another.
If you had $10k worth of rims I'd get it, but in passenger vehicles the back side of rims are a wear surface. Not sure any scratches on the back will get you any apologies at all.
"So I left a review of my experience on their Facebook page…" But reading between your lines of the initial messages stopped dead any chance of them taking on your 'constructive feedback', as someone at their end would have had to have admitted they treated your rims like shit. Then publicly commenting about your 'experience' has ear-marked you as a problem customer, so you can expect hostility.
Tyre shops are hardly places of nicety and reason. They are marginal businesses making money out of turnover and speed.
You should never have started messaging, instead it should all have been done in person. But even then, most places will still blame you because they aren't paid to care very much.
Rims are that, rims. Normally the inner rim of the wheel contacts the metal of the tyre fitting machine before a tyre can be mounted. Only factory powder coated finishes can resist the scratching. That is the minimum you can expect in terms of damage. After this, I've even had them scratch the edges of all the lug nut holes just because they couldn't keep the rattle gun straight or use a torsion bar extension.
At the end of the day if it was them, not you or your drive to or from with the wheels lying down, that is a different matter, but how you can hope to prove it wasn't you (let alone that it was them), will be quite difficult to say the least