Bought a Set from Amart Furniture. Missing Sofa

Tech5 on 12/10/2018 - 20:14
Last edited 13/10/2018 - 19:01 by 1 other user

Hey,

Just wanted peoples opinions on this.

I bought this set recently: https://www.amartfurniture.com.au/packages/living-dining/kor… and was able to pick everything up today.

Upon collection, I realised that the Sofa was missing. I contacted the receptionist, who also looked at that webpage and said something similar to: "It does look like there is a sofa. Ill have a chat with the store manager to find where it is, then I will call you back". She has not called back so I was just trying to find some more information here.

After I finished putting everything together, I had another look at the webpage and realised it did not include a Sofa in the product description.

Now I am wondering, is that picture false advertising? A lay person would know that the plants/pictures/rugs etc is decoration, however I think that anyone looking at it would assume it contains the sofa pictured.

I had a look at the ACCC website and thought these paragraphs are relevant:

Fine print and qualifications
It is common practice for advertisements to include some information in fine print. This information must not contradict the overall message of the advertisement. For example, if an advertisement states that a product is ‘free’ but the fine print indicates some payment must be made, the advertisement is likely to be misleading.
It makes no difference whether the business intended to mislead you or not. If the overall impression left by a business’s advertisement, promotion, quotation, statement or other representation creates a misleading impression in your mind—such as to the price, value or the quality of any goods and services—then the behaviour is likely to breach the law.

Cheers,

Tech5

EDIT: My problem and arguing with you guys is not because I disagree with what you are saying. I agree that I should have read the description more carefully. I have stated that multiple times. Giving snarky replies like, why is the house not included, does not achieve anything.

I looked and read the 13 piece set which includes both sofas pictured. I then looked at the 11 piece which was $700 less and missing one sofa from the picture. I thought from then on that the smaller package had one less sofa and cost $700 less. $700 is a reasonable price decrease for one less sofa no? Yes if thought out properly, and in hindsight, I should have wondered what else was missing, as there was 2 less pieces, but I did not at the time. It is one of those cases where you see, but do not actually take it in and consider it.

EDIT 2: Amart has agreed to upsell to the 2x sofa package for the price difference which is all I really wanted. I am not trying to take advantage of them for a free or discounted set

Poll Options

  • 53
    False advertising
  • 238
    Not false advertising
Home & Garden Furniture Sofa

Related Stores

Amart Furniture
Amart Furniture

Comments

  • PissLUR on 12/10/2018 - 20:23
    +65

    Kori - 11 Piece Package.

    • Consists of a 7 Piece Dining Suite with Matte Black Rocket Chairs
    • 1x Buffet, 1x ETU, 1x Coffee Table and 1x Lamp Table

    do you want the tv as well?

      • mskeggs on 12/10/2018 - 20:27
        +24

        The picture shows many things besides the 11 pieces listed below the photo.

        • Tech5 on 12/10/2018 - 20:28
          -8

          My conclusion was drawn after I had a look at the 13 and 15 set pieces as well. Anyone can figure out the cushion is not part of the sale. The sofa is being pictured in a living room set, on a furniture store, and is actually included x 2 in the 13 piece

          • Xiaomi on 12/10/2018 - 22:44
            +12

            @Tech5:

            My conclusion was drawn after I had a look at the 13 and 15 set pieces as well

            But you opted for the cheaper 11 piece set, what kind of reasoning is that?

            • Tech5 on 13/10/2018 - 14:38
              -1

              @Xiaomi: That a $700 price drop, combined with 1 of the sofas no longer being on the picture, indicated that there would be only 1 sofa in the 11 piece set

          • grasstown on 14/10/2018 - 08:52
            +1

            @Tech5: After looking at the 13 piece picture and description, I see where you are coming from

          • DonWilson on 14/10/2018 - 13:23

            @Tech5: I mean, only the 13 piece has the sofas. The 11 & 15 piece don't.

      • Stevek1960 on 13/10/2018 - 08:39
        +5

        it clearly lists what you get and when i went to school all that added up to 11

      • Geryatric on 13/10/2018 - 09:46

        A sofa cannot be reasonably assumed to be included.

        • Melong on 13/10/2018 - 19:02
          +3

          Showroom is included as well

    • mskeggs on 12/10/2018 - 20:25
      +15

      Needs a *floor not included.

      • Tech5 on 12/10/2018 - 20:27
        -7

        The ACCC website also has something that addresses that:

        There is one exception to this rule. Sometimes businesses may use wildly exaggerated or vague claims about a product or service that no one could possibly treat seriously or find misleading. For example, a restaurant claims they have the ‘best steaks on earth’. These types of claims are known as ‘puffery’ and are not considered misleading.

        I.e., the photo including a floor would not need a *floor not included, as if truely claimed, it is "wildly exaggerated"

        • altomic on 12/10/2018 - 21:10
          +4

          Needs an *air not included

          • idonotknowwhy on 13/10/2018 - 07:22
            +4

            @altomic: Really? I don't see any air and assumed this photo was taken in a vacuum. I guess common sense is dead :(

        • nikey2k27 on 13/10/2018 - 10:34

          Push point might give discount one just shut u up.

    • JimmyF on 12/10/2018 - 21:59

      do you want the tv as well?

      and the matt, and the painting on the wall and the windows….. and vases with plants

      • Mentallysick on 15/10/2018 - 14:29

        hahahahhaha

        \he surely does. How about the rug? Take that as well.

  • mskeggs on 12/10/2018 - 20:23
    +14

    It says 11 piece package:

    “* Consists of a 7 Piece Dining Suite with Matte Black Rocket Chairs
    * 1x Buffet, 1x ETU, 1x Coffee Table and 1x Lamp Table
    * Kori Range Constructed with High Density Board and Faux Timber Laminate
    * On Trend Design
    * Ready to Assemble”

      • AdosHouse on 12/10/2018 - 20:38
        +4

        I see what you are saying, but it is very clearly written in the description.

        I can't watch the first 2 seconds of a car ad where I can get X Model car for $XXXXX, and miss the part that says for the bottom model, and then go and demand the top model from a dealership. It is up to you to read the ad in its entirety.

        • Tech5 on 12/10/2018 - 20:41
          +2

          I agree, the description itself makes it very clear. Thank you

      • HighAndDry on 13/10/2018 - 10:48
        +2

        When bought on the phone like I did, the only thing that is displayed on the screen is the photo

        You don't know how to scroll?

      • kurisu on 13/10/2018 - 13:50
        +1

        The list of what it contains was displayed on the screen when I looked at it on the phone. Just had to scroll down a little bit.

  • Tech5 on 12/10/2018 - 20:31

    I understand people's opinions so far. E.g. I need to look more closely at the description.

    However, I just wanted to know purely regarding that photo which is also a form of advertisement? If I wanted to make a case regarding rug and cushions as well, I guess it would be under the same thought process at the sofa. However, the website's pictures are very confusing, and the 13 piece set definitely includes 2 sofas

    • Hybroid on 12/10/2018 - 20:39
      +16

      The pictures aren't confusing at all. They're an example of a living room setup. The description is very clear and don't think you'll have a leg to stand on unfortunately.

      • Tech5 on 12/10/2018 - 20:40
        +1

        Okay thank you for your opinion. I just wanted to see if I am being entirely unreasonable

        • Geryatric on 13/10/2018 - 13:15
          +4

          Yes you are being entirely unreasonable

    • HighAndDry on 13/10/2018 - 10:49
      -5

      the 13 piece set definitely includes 2 sofas

      How do you know that? By reading the product description?

      Also, 13 - 2 = 11.

      You've made it clear you can't read, please tell me you can do basic maths?

  • Kail on 12/10/2018 - 20:32
    -1

    I don't get why they don't explicitly list each piece in the description. Why list only 4 out of 11 items?

    How many pieces did you pick up?

    • Tech5 on 12/10/2018 - 20:33

      I've picked up 11 pieces

      • Kail on 12/10/2018 - 20:35

        Aah, that sucks, implies the sofa was not included.
        Out of curiousity, what were those 11 pieces? It's not actually clear to me from the picture or description the exact contents of this set.

        • Tech5 on 12/10/2018 - 20:36
          +1

          It has an entertainment unit, coffee table, side table, buffet table, dining table, 6 chairs for the dining table

          • Kail on 12/10/2018 - 20:38
            -5

            @Tech5: That's weird, the description says 7 piece dining suite with chairs, which implied to me that it was 7 pieces of furniture + 4 chairs to make 11 items.

            • Tech5 on 12/10/2018 - 20:39

              @Kail: I guess there is more than my + amarts ways to interpret it lol

              • Kail on 12/10/2018 - 20:40

                @Tech5: Aaah I get it now, 7 piece DINING set with chairs means table + 6 chairs, then the other 4 items are listed individually.
                Yeah a weird way to word it, I get it now.
                No sofa included in that set… a bit of a poor description though imo.

            • Hybroid on 12/10/2018 - 20:40
              +1

              @Kail: 7 Piece Dining Suite = Table and 6 chairs.

              Then add 1x Buffet, 1x ETU, 1x Coffee Table and 1x Lamp Table

              Gives you 11 pieces. It's quite clear.

              • Kail on 12/10/2018 - 20:43

                @Hybroid: It was them putting it on 2 lines and in different formats (one as a sentence, the other as 1x <item>) that initially confused me. It's a weird description but fairly clearly doesn't include a sofa which is unfortunate for OP.

    • HighAndDry on 13/10/2018 - 10:50
      +5

      Congrats. You can join OP in the "can't read" group on that side of the room.

  • Lichen6420 on 12/10/2018 - 20:46
    +3

    Funnily enough there is a stupid grey couch in all the amart 'packages' … seems kind of dodgy to me?

    Why have a full size piece of furniture in the photos if it's not included?

    Regardless it should have been sorted on pickup / delivery, not it is actually a problem.

  • Quantumcat on 12/10/2018 - 20:46
    +2

    I don't think it is unreasonable to ask to be able to return it based on the misleading picture

  • Kail on 12/10/2018 - 20:55

    If you really want the sofa, and the 13 piece set definitely includes one, you could always ask for an exchange?
    One would think they'd be happy to oblige since you would be paying a bit more for the larger set.

  • hawkeye on 12/10/2018 - 20:55
    +1

    At any time within 30 days of the date of your purchase, we will happily exchange your goods for goods of equivalent value or provide you with a full refund, however you will be responsible for all transportation costs. We will do what we can to minimise those costs.

  • Tech5 on 12/10/2018 - 20:59
    +7

    Unfortunately return is not possible anymore as I had already build the ETU, Buffet, Dining and Coffee table before returning for the second half of my order (and realising no sofa).

    I guess this experience teaches me to read more carefully.

    Maybe they will accept the price difference between the 11 and 13 piece, and give me 2 sofas for that price.

    • Kail on 12/10/2018 - 21:01
      +1

      It doesn't hurt to ask, and if they say no you can always buy another sofa from elsewhere.
      Good luck in your sofa quest :)

    • hawkeye on 12/10/2018 - 22:25

      When you went around to the pickup with the order docket and checked off still no alarm bells but no problems building a flat pack from scratch.

      • Tech5 on 12/10/2018 - 23:39
        +3

        I didn't include one part of the story for clarity. The coffee table is not actually here yet. I was told there was some furniture not in store yet. I didn't get the coffee table nor the sofa, so I assumed neither was delivered.

    • hangdog on 13/10/2018 - 08:28
      +2

      Looks like an easy upsell for them - credit the 11 piece, invoice the 13 piece (if the 11- and 13-piece are identical apart from the sofas). Go for it.

  • altomic on 12/10/2018 - 21:13
    +7

    at least you got the rug and the pot plants

  • slowcoach on 12/10/2018 - 21:19
    +2

    So you knew there were 13 and 15 piece sets as well as the 11 piece but didn't think to look at what the difference actually was? Or wonder why the 11 piece was $700 less? What did you determine the difference was between the sets by looking at the photos?

    I've had a look with my phone as well and it's quite clear to me. I'd like to sugar coat it, but frankly you've stuffed up.

    • Tech5 on 12/10/2018 - 21:25
      +2

      I did wonder why it was $700 less. The photo for the 11 piece set is missing a 3 seater couch. A 3 seater couch is roughly $500-$1000 when bought alone

      • slowcoach on 12/10/2018 - 21:30

        But 13-1 doesn't equal 11…

        • Tech5 on 12/10/2018 - 23:38
          +2

          I know it doesn't. And hindsight is 20/20. But the fact that the 13 piece set includes the sofa and also includes it in the picture is misleading.

          • lolz112 on 13/10/2018 - 10:17
            +4

            @Tech5: You've spent 1.7k on a fairly big piece of furniture. How have you not done more due diligence on what you're actually getting by reading the description…

  • holdenmg on 12/10/2018 - 21:36

    Never mind that… is the Gorilla included?

    https://www.youtube.com/watch?v=IGQmdoK_ZfY

    • hawkeye on 12/10/2018 - 22:11
      +1

      I thought that was a trick from the beginning who was hotter after the hottest blonde left the stage.

  • dylanando on 12/10/2018 - 21:37
    +2

    I agree with you.

  • chumlee on 12/10/2018 - 21:54

    How much for the windows?

  • ego22 on 12/10/2018 - 22:01
    +15

    you bought something online, on your phone. for $1700 without even reading the basic description of what it is that you are buying.

    i thinks thats the real story here.

    • Tech5 on 12/10/2018 - 23:41

      Ah you are associated. Can you explain why the same sofa, in a larger set is pictured as well as actually included. But in a different set, it is pictured but not included. That is misleading.

        • Thenarrator on 13/10/2018 - 08:27
          +2

          why would a pissed off admin make u associative. thts like givin u more power

        • Moderatorhamza23 on 13/10/2018 - 11:48

          one of the admins taged me as associated

          That's not the case.

          You are marked as associated as you yourself clicked the associated checkbox on this comment in an Amart deal as per our logs:

          14/08/2018 - 21:19 ego22 amartfurniture.com.au Associated

          I assume this was done by accident and have removed it for you. If you have other associations on your account that shouldn't be there please contact us via TWAM and we'll remove them also.

          Thanks

    • HighAndDry on 13/10/2018 - 10:44
      +4

      Agreed. OP is wanting to blame others for effectively not being able to read.

  • JimmyF on 12/10/2018 - 22:02

    Now I am wondering, is that picture false advertising?

    Its a 'serving suggestion' picture just like when you look at food packaging.

    The listing was very clear to list what was included

    Consists of a 7 Piece Dining Suite with Matte Black Rocket Chairs
    * 1x Buffet, 1x ETU, 1x Coffee Table and 1x Lamp Table

    Thats the 11 pieces.

    Did you expect to get the mat, tv, vases and flowers as well? No…. why is that?

    • Tech5 on 12/10/2018 - 23:37
      +1

      Because it is a furniture store as I said. And because the other 2 sets also have the sofa in the picture. And the sofa is actually included.

      • picklewizard on 13/10/2018 - 10:03

        And how are those sofas presented in the image?

        • Tech5 on 13/10/2018 - 16:06

          What do you mean? It is shown as part of the living room

      • JimmyF on 13/10/2018 - 10:17
        -1

        And because the other 2 sets also have the sofa in the picture. And the sofa is actually included.

        But you went the CHEAPER set aka less pieces, so no sofa for you….

        It was very clearly listed what was included or you could have asked what was included while in store. Never assume!

        Your problem is no different to say this random bed from another company

        https://www.harveynorman.com.au/norway-single-bed.html

        Does everything come with the side draws? No…

        • Tech5 on 13/10/2018 - 11:10
          -2

          Well that one does say Norway Single Bed as the title.

          • JimmyF on 13/10/2018 - 12:55

            @Tech5: and yours said 11 pieces too, when clearly there was MORE than 11 pieces.

            The point is, the picture is a 'serving suggestion'.

            As you picked up the issue BEFORE you left the warehouse, you could have returned it without questions, but instead you come here to complain about your own silly mistakes in misreading.

            • Tech5 on 13/10/2018 - 14:33

              @JimmyF: It seems to be a running pattern with your comments where you tunnel vision a particular issue.

              I wrote above that "I didn't include one part of the story for clarity. The coffee table is not actually here yet. I was told there was some furniture not in store yet. I didn't get the coffee table nor the sofa, so I assumed neither was delivered."

              I was not given a order docket for the entire order. Only for the items I had picked up. I was told verbally that anything not on that order docket means it has not arrived at the warehouse yet.

              I did not pick up the issue before hand. I returned home with the first load, built it. Went back for second load. Came home, double checked how long the sofa and coffee table would take by phone. Was told sofa was not on the order

              • JimmyF on 13/10/2018 - 18:26
                -2

                @Tech5:

                Upon collection, I realised that the Sofa was missing.

                Your story keeps changing as thats what you wrote in the first post.

                So was on upon collection or after you collected it all and took it home to build?

                Which one?

                • Tech5 on 13/10/2018 - 18:56

                  @JimmyF: Upon collection and back home is not mutually exclusive. Particularly in a situation where that is not the main point. The picture is the main point. You are not sherlock holmes. There is no mystery. There is no lie.

                  • JimmyF on 13/10/2018 - 20:20

                    @Tech5:

                    The picture is the main point.

                    Nothing wrong with it. Serving suggestion.

                    You are not sherlock holmes

                    True, I don't need to be. I read what I'm buying before buying.

                    There is no mystery. There is no lie.

                    By the store? Yes we agree on that!

                    • Tech5 on 13/10/2018 - 20:23

                      @JimmyF: You are changing the topic, linking to irrelevant things and deflecting in your reply. I was responding purely to what you wrote.

                      • JimmyF on 13/10/2018 - 21:12

                        @Tech5:

                        linking to irrelevant things and deflecting in your reply

                        Linking to what?

                        If you think reading the description before you buy is irrelevant then I clearly see your issue!

                        • Tech5 on 13/10/2018 - 21:19

                          @JimmyF: Again you are deflecting. I am done with you.

                          • JimmyF on 13/10/2018 - 22:56
                            -3

                            @Tech5:

                            Again you are deflecting

                            Ok to make it nice and simple for you

                            linking to irrelevant things and deflecting in your reply

                            What am I linking then?

      • HighAndDry on 13/10/2018 - 10:44

        And you can't read?

  • onetwothreefour on 12/10/2018 - 22:52
    +16

    I ordered some lingerie online, I was so upset when it didn't come with the hot model wearing them in the picture.

    • AdosHouse on 13/10/2018 - 02:34
      +3

      That upsets me too.

    • ihbh on 14/10/2018 - 13:10

      Which bloke were you expecting? The one with the hairy chest wearing the fluro green bikini?

  • jjjaar on 12/10/2018 - 23:25
    +6

    Based on the image provided in the 13 piece set (https://www.amartfurniture.com.au/kori-61672/) I would totally say it’s misleading. Yes, the numbers don’t add up, and yes, if you are looking at the 11 in isolation it is absolutely obvious the couch isn’t included..

    But I agree that when comparing with the 13 piece set, which includes one extra piece of furniture in the image, it’s not unreasonable to assume the 11 piece would also include the same items, that is, any sofas in the image.

    That being said, when spending that much, I would be reading the description 2-3 times to confirm what I’m buying.

    • Tech5 on 12/10/2018 - 23:41
      +3

      Definitely. Taken in isolation, 11 pieces is 11 pieces. And the description is very clear. But I guess what confused me was that in some sets, everything in the picture (excluding pictures/plants/cushions obviously) was given. In other sets, it is included as decoration only.

  • tsunamisurfer on 13/10/2018 - 03:00
    +4

    I bought some Victoria's Secret undergarments for the missus, to my shock Karlie Kloss didn't get delivered with the Bra. I'm wondering if that's false advertising.

  • elgrande on 13/10/2018 - 06:42

    This is why I never purchase furniture on my smart phone..

  • Randxyz123 on 13/10/2018 - 07:21

    Sorry OP,

    It says 7 piece and what’s included

    You wanting the sofa is like you wanting the tv , rug, cushions , potted plants etc.

    It’s showing you what it could look like in a living room.

    You screwed up. It’s not false advertising they don’t owe you anything.

  • AddNinja on 13/10/2018 - 08:16
    +2

    I’ve no idea whether that is false advertising or not, but I think they’d probably happily give you your money back rather than test it.

  • Typical16-bitEnjoyer on 13/10/2018 - 08:47
    +5

    It's rife at the moment. I bought a new Corolla the other day and the Toyota chick from the TV ad wasn't included.

  • Donaldhump on 13/10/2018 - 08:55
    +1

    I Ordered some tradies undies and was pissed when the honey badger wasn’t included.

  • picklewizard on 13/10/2018 - 10:02

    The image of the sofa is from the side. Didn't you wonder what it looked like in terms of style? Did you wonder why you didn't get to choose the fabric? You just blindly bought it with absolutely no idea on size, colour or style? Do you think that's normal?

    You are 100% wrong and have no case.

    • Tech5 on 13/10/2018 - 10:51
      -1

      This is A-mart, not Harvey Norman or Bay Leather Republic. The image of the ETU is also from the side. You cannot choose the fabric because it is in a package, just like how you can't pick and choose anything else

    • hawkeye on 13/10/2018 - 11:05
      -6

      The Op should upload a copy of the receipt just blank personal details.
      5:1 says he can't for some reason.
      The point he's trying to make is there's to much in the pic and confusing so he's made up a thread about it

      • Tech5 on 13/10/2018 - 11:08
        +1

        I'm not sure what you mean? I can easily post up the original receipt I received. The original receipt does not itemise the package. It only says "11 Piece Kori Package. Price: etc."

        The only itemised statement I received was to detail what I picked up at the end

        • hawkeye on 13/10/2018 - 11:36
          -5

          start uploading so we can see

          • Tech5 on 13/10/2018 - 14:43
            +2

            @hawkeye: What would that achieve? Unless you are saying I am lying about something?

            Original receipt gives details of 11 Piece Kori package, price, my address, name, date of purchase.
            Pick up docket gives itemised details of the items I had picked up. Does not include anything still on the way to the warehouse.

          • Tech5 on 13/10/2018 - 14:46
            +2

            @hawkeye: Actually you know what. You can have it.

            https://imgur.com/a/nRdcr9W

            I was wrong. It did not include the name of the item. Only the price.

            How much was the bet?

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