28 Degrees -- Changes to Shoppers Protection Insurance

endotherm on 11/09/2018 - 17:16
Last edited 11/09/2018 - 17:17

Just got an email warning of pending changes to the 28 Degrees shoppers/price protection policy on my card. Thinking it was going to be changed for the worse, and wondering how I was going to get screwed, I got a pleasant surprise. Seems they have actually increased the cover period, benefits and limits, and most notably you can now compare your price protection policy to other retailers. Of course they doubled the price for all this, from 0.5% to 1% of your balance, per month. I still aim to pay off my card in full each month so it costs nothing :)

I hope my Coles Mastercard gets similar changes (they are both insured through Latitude Finance).

Effective from 24 October 2018

Cover changes:

Price Protection

  • Increasing the period of cover from 6 months to 12 months for each item.
  • Extending the benefit to cover lower prices and not just price reductions.
  • Extending the benefit to lower prices available at any other Australian retailer.
  • Increasing the limit per item from $600 to $1,000.
  • Increasing the limit for all items in any 12-month period from $2,000 to $5,000.

Merchandise Protection

  • Increasing the period of cover from 6 months to 12 months for each item.
  • Increasing the limit per item from $1,000 to $2,000.
  • Increasing the limit for a single event from $4,000 to $5,000.
  • Increasing the limit for all items in any 12-month period from $8,000 to $10,000.

Involuntary Unemployment

  • Removing the exclusion for ceasing casual or temporary employment

Other changes:

What it costs

  • Increased the premium from 0.5% to 1% of the monthly closing balance of your account.
Financial 28 Degrees Credit Card Latitude Finance Australia MasterCard Merchandise Protection Shoppers Insurance

Related Stores

Latitude Financial
Latitude Financial

Comments

    • lakers1222 on 25/10/2018 - 18:48
      +2

      Yes, you will still get charged the 1% premium.

      Reason being, the 1% is charged at the time the statment is generated. But your direct debit is charged a few days/weeks after the statment date when the payment is due.

      • itslittfam on 25/10/2018 - 19:24

        right thanks for that, been paying a premium all this while! Time to cancel the direct debit and pay off a few days before the statement date

        • endotherm on 26/10/2018 - 02:37

          You could probably set up a direct debit or other recurring monthly payment for 3 days or so before your statement date, which is the same each month. This allows time for the payment to clear (amazing how the banks still require 3 days to deposit your money, but they can bill you any charges in a microsecond!) Unfortunately any other purchases you make in this pre-statement period could appear on that bill, and you would be required to pay the 1% on those purchases.

      • itslittfam on 25/10/2018 - 19:27

        Does anyone also know whether products bought on ebay with a 20% off coupon (for e.g.) is eligible for price protection? Assuming I bought with 28 Degrees Card (via Paypal)?

  • sakinah on 26/10/2018 - 19:27

    so it doesn't matter how much the item costs (initial purchase price). they will pay the difference upto $1000 per item? is that correct?

  • bamzero on 01/11/2018 - 03:30

    Thanks OP. With the Commbank Amex now defunct, looks like I'll be reverting to the 28 Degrees for fee free overseas transactions so have to look at this protection insurance again.

    While I won't get price protection on the overseas purchases, merchandise protection still applies (though there are a lot of exclusions to work around).

    Hadn't worried about it before because I didn't read closely enough that the % was charged on closing balance. I'll just have to do the same and pay off the balance a few days before the statement closes.

    Really, the price protection pisses all over Commbanks, definitely worth considering for some purchases.. 12 months multiple claims up to $1000 vs 21 days advertised in a printed catalog up to $500…

  • leeroys_dad on 01/11/2018 - 23:00

    I've claimed on overseas items before. The wording in the pds was "buy an item in Australia" and my argument was that I was literally in Australia buying it. Made sense and I've probably had 50 claims paid, none rejected

    Not sure what the pds says now, but may be fixed with the latest changes

    • leeroys_dad on 01/11/2018 - 23:03

      Looks like the wording still shows but an item in Australia. They also mention they will use a currency converter for items bought in another currency. Why would they have this clause in it if it was meant for only Australian shops?

  • sakinah on 10/11/2018 - 07:51

    In regards to price protection
    Increasing the limit per item from $600 to $1,000.

    Is that the amount of the purchased item or the amount you can claim upto
    So if I buy an iPhone for $2000 and it drops to $1700 I can claim $300

    • endotherm on 10/11/2018 - 08:06

      That would mean you are protected from the item dropping in price by $1000. $300 price drop qualifies easily in both scenarios. If for some ridiculous reason it fell to $800 in the next 12 months, you would only get $1000 back, not $1200.

      Don't forget, it is also automatically covered for damage or loss for 12 months as well. If you dropped it and a truck ran over it, they would pay you up to $2000 for a replacement (less any difference they have already paid you under the price protection clause). See the Merchandise Protection details above in the main post.

  • sakinah on 10/11/2018 - 11:59

    Wow thanks for the explanation endotherm. Highly appreciate it.
    I’m about to make a few big purchases before I go overseas so this card will be brilliant for me. Usually I wait for items to go on sale then buy. This way I can buy now and claim when the price drops.

  • The J man on 10/11/2018 - 13:33

    Just wondering if someone's gone through this scenario before or one similar:

    • Buy item with x% off code at EBay (for example, let's say $4000 item with 20% off code). Purchase equals $3200 after discount.

    • In 6 months time, EBay has another 20% off code. Item now listed at $3000, but with discount applied, could be purchased for $2400.

    Would you be able to claim the $800 difference? Would a screen shot on the checkout page showing the reduced price be enough evidence to make the claim?

    Thanks in advance.

    • The J man on 10/11/2018 - 20:17

      Just wondering if they'll allow you to claim the difference on a purchase with a code via EBay, or if it'd have to be an advertised price (ie will they allow you to lodge a claim with where you've added the 20% off code (in second part of my above example) into consideration, or would it be the advertised price only)…..Hopefully, that kind of makes sense.

      Regardless, this is awesome, thanks for advising OP and for the folks who've chipped in to explain things throughout this thread.

    • endotherm on 10/11/2018 - 22:29
      +1

      Essentially, yes you can claim the difference. It depends on how much of the total you pay on the card. In the case of codes/vouchers or part payments they will calculate a pro rata amount. In your case they would calculate (4000 * 0.8)-(3000 * 0.8)=$800.

      A screen shot would probably do, but they need to verify the price, so they will ask for a URL or similar and require a copy of the tax invoice or receipt.

      • The J man on 11/11/2018 - 07:44

        Brilliant, that's what I was hoping.

        Thanks so much for the info.

      • AliceDShealey on 16/11/2018 - 18:43

        Thank you for sharing this information. I would be helpful for me.

      • chromium on 17/11/2018 - 18:02

        This post suggest it's not the case

        https://forums.whirlpool.net.au/forum-replies.cfm?t=2558806&…

      • The J man on 19/09/2019 - 07:33

        To update this, I've been approved twice on claims in this exact scenario.

        I did get rejected on a claim using a price listed at Costco though, the reason being that it's not open to everyone, as you need a Costco membership to attain that price.

        Thanks again endotherm, what you stated is what I experienced.

  • Chippy47 on 14/11/2018 - 12:28

    Anyone tried to make a claim using the website lately? It’s keeps refreshing onto the same page when trying to submit the claim. I’ve tried using multiple browsers and OS.

    • isthisreallife22 on 14/11/2018 - 12:42

      Made one this morning no worries

    • endotherm on 14/11/2018 - 13:20

      I've had trouble in the past trying to follow the link from their webpage under the "Insurance" tab (www.latitudefinancial.com.au/claim). Seems to be down for me too at the moment. I just use the direct link to Latitude to make a claim, including the Coles Mastercard if you also have protection on that: https://www.latitudefinancial.com.au/insurance/make-a-claim.… .

      On their webpage:

      Claims

      We believe that making an insurance claim should be simple and stress-free. That’s why you can now claim online for many of our benefits - it'll save you time.

      To make a claim, you can:

      go to www.latitudefinancial.com.au/claim
      call us on 1800 800 230 Monday to Friday between 8.30am and 5.00pm (AEST)

      It seems the first link redirects correctly, whereas the second one is broken.

      • Chippy47 on 14/11/2018 - 14:54

        I can get to the page alright and fill in all the info but cannot submit for some reason

    • leeroys_dad on 14/11/2018 - 21:12

      It's probably because you opened multiple tabs - only 1 at a time or it has a little whinge

  • watwatwat on 14/11/2018 - 14:40

    Very funny thread about them rejecting price protection claim: https://forums.whirlpool.net.au/forum-replies.cfm?t=2764785

    Feels great to not be paying for this product!

    • isthisreallife22 on 14/11/2018 - 15:10

      I don't understand why they are rejecting the claim?

    • isthisreallife22 on 14/11/2018 - 22:15

      This is highly concerning given I just bought a tv from videopro using 20% off and intend to claim any price drops. Arrgh

      • endotherm on 15/11/2018 - 16:38

        Whoever processed this for you is wrong. It happens from time to time (probably processed by a new/junior clerk) but I've never had a claim rejected after I've objected and had the claim reviewed. In your case I can't see why the reviewer is siding against you. I have made similar purchases in the past (more than one) and applied 20% ebay codes, and compared the price when a new 20% discount code was available. They have been paid each time.

        The way they should be viewing this is that you have used their card for a pro-rata part-payment on the goods. You used the card to pay for 80% of the goods, and are entitled to an 80% pro-rata benefit. Why you didn't pay the full amount on the card is none of their concern — you might have had store credit, you might have had a pocket full of coins to get rid of… etc. Your good fortune in being gifted and applying the code has nothing to do with their decision. You essentially bought the TV at the full retail price (or whatever price the retailer was discounting it to at the time). You paid 80% of the balance and your friend ebay stumped up the rest of the payment for you. You later found the retail price had dropped. What they should examine in this case is that the price had dropped as a normal reduction in price by the retailer (not a going-out-of-business fire sale etc. and their other conditions are met as per their T&Cs). They should then compare the full retail price as shown on your invoice with the reduced retail price being offered with the retailer. $2980 - $2590 = a $390 decrease. The fact that there is presently another 20% discount code being offered by your friend ebay is irrelevant and your good fortune should you have chosen to use it, not theirs. So if we look at the $390 saving, you would be entitled to an 80% pro-rata benefit on that amount. You only paid 80% of the bill on that card so you are only entitled to 80% of any benefit. That's $390 * 0.8 = $312.00 It's the same amount you are claiming, but your calculation arrived at it by looking at the discounted prices. You (and they) should have calculated it on the published prices, ignoring any discount codes, and only looking at the proportion you paid using their card.

        They usually send you a formal rejection letter and offer the opportunity for an internal review. The internal review from a supervisor/senior member is generally favourable and they make sure they follow all the rules. If you are still not satisfied, you could try resubmitting your appeal again (usually with some explanation letter outlining your argument, or examples of previous payments for similar purchases, or other proof) and perhaps reason will prevail. Otherwise, the insurance industry has an external body that exists to protect the reputation of the industry and reviews the decision and can overturn it if it is wrong or paints the industry in a bad light. I doubt this part would fail in your case. I believe this is independent before the FOS (Ombudsman) gets involved, which is another level of review (FOS has now been replaced by/renamed to Australian Financial Complaints Authority (AFCA)). I would definitely escalate the case in these circumstances. It is not a reason to abandon the card for future purchases or change your buying habits.

        Should you avoid applying discount codes when they are available, and pay full price? I guess it doesn't really matter in the long run, you get a comparable proportional benefit either way. I find I would sleep better purchasing a $3000 item with only a $2400 debt on my card (that still needs to be repaid!) rather than having a bigger debt in the hope the price drops in the specified period. For me, $600 is a big gamble in the hope that I might get a bigger benefit payment some time in the future, all the time having $600 less in my line of credit available for other purchases. I also don't think it is a good strategy just to perhaps get a claim approved, as the decision in this case was clearly wrong.

        • VerticallyIntegrated on 15/11/2018 - 19:00

          hi @endotherm

          I'm the poster on WP. Would love your claim number if you have it so I can suggest other claims have been approved.

          I have spoken to what I assume to be a Supervisor but they followed the same script as the original representative.

          It was quite annoying going around in circles as I was able to get them to agree to a number of my questions.

          Has the price been reduced?
          Yes.

          Was the purchase from the same retailer?
          Yes.

          Has the price been reduced using the same discount method?
          Yes.

          Why has my claim been rejected?
          Because the code is offered as part of a special deal involving other items or benefits.
          https://pds.28degreescard.com.au/resources/media/LAT0718_PDS…

          But there are no other items or additional benefits between my purchase price and my claim against the reduced price.
          The code is an additional benefit.

          Are you suggesting claims are only valid when there are no discounts available?
          No.

          As above, would love any evidence that can support my position.

          The experience so far has been less than stellar. I asked why I had to follow up on the 10th day, as it states they have 10 days to respond.

          They claim they tried calling me on the 1st of November. I have no missed calls, no calls from private numbers, no VMs from that date.

          I mentioned to the rep, this is no longer about $312 and I will be taking this for external review should my review be rejected.

          I've asked for a response in writing and detailed notes advising why this doesn't meet price protection policies.

          • leeroys_dad on 16/11/2018 - 06:26
            +1

            @VerticallyIntegrated: I'll send you some soon

            You could always submit your claim again and get another rep to review

          • endotherm on 16/11/2018 - 11:09

            @VerticallyIntegrated: I'll have to hunt through my receipts to find an example for you. They don't make it easy cross referencing things, they just tell you claim #xxx has been approved, but don't include a description of the goods! If you can, PM me a copy of the receipt/tax invoice and the original advert with the advertised price etc. Maybe they are trying to pick up on some technicality in the ad etc. If I examine both documents, I can see if the offer is available to any buyer and the discount is optional (which I understand is your case), or the price was only offered in conjunction with a discount code or other benefits, which doesn't exist in the new price (e.g. original offer came with a free second remote or a Netflix subscription etc, and the new offer doesn't include those items.)

  • sakinah on 15/11/2018 - 19:05

    Does the claim have to be from the same store you bought it from or any store?
    Eg. if I buy an iPhone from the Apple store and find the price cheaper at officeworks store can I submit a claim?

    • leeroys_dad on 16/11/2018 - 06:24

      With the new rules that started 26 Oct, it's any Australian retailer now

    • endotherm on 16/11/2018 - 11:12

      That answer was kind of the point of the original post, and has been clearly outlined in the text and the terms and conditions, and subsequent discussion. Not sure why you are confused about that point?

  • VerticallyIntegrated on 23/11/2018 - 11:10
    +2

    Just an update on my rejected claim using an eBay code.

    It was rejected after being reviewed.

    I kept monitoring sites for prices and found the David Jones link for the same TV for $1799.

    Submitted the claim this week and approved.

    Had Latitude approved my first claim I would have been awarded $312 and ended my search for lower prices.

    Using the DJs link the claim was worth $585.

    So in this case the little guy wins.

    Thanks to everyone who offered help, advice and other information on previous claims.

    • isthisreallife22 on 23/11/2018 - 11:22

      I also claimed against the DJs link in almost the same circumstance. Expect to be approved for $580 odd also :)

      • chromium on 23/11/2018 - 14:01

        Can you claim multiple times if the price keeps dropping?

    • chromium on 23/11/2018 - 14:01

      Great result!

    • endotherm on 23/11/2018 - 14:26
      +1

      It's still not right based on what you've posted here. You should have had a "win" on the first claim and made a second claim for the DJ's price drop. I'd still like to find out what went wrong. All I can think of is that there really was some sort of conditional deal on the original price advertised or on your receipt (or whatever you used as evidence on your initial price or price drop). It might not seem that way to you, but they seem pretty insistent on it.

      • chromium on 24/11/2018 - 09:36

        I think if I make a claim where I used an eBay code I will quote the full price and say I paid part with the credit card and the rest by "other means" (the code) they don't have to know what the other means is :)

        • VerticallyIntegrated on 24/11/2018 - 13:02

          They will ask for a copy of the receipt and also check the credit card statement.

          My PayPal receipt has the original price minus the discount plus delivery fee.

          To Latitude they see the code as ‘unique’ / additional benefit, as whilst it’s available to all (not targeted) the PODCAST code applied to 33 stores which they say those stores had to meet certain conditions.

          So what I take from this is Latitude/28Degrees are happy to accept a code used to pay for the original purchase (original PARENT code was for the same stores) as it reduces the full price but not happy to accept a code for the claim.

          So it seems the Ts & Cs can be broken if it’s in their favour.

          • chromium on 24/11/2018 - 17:23

            @VerticallyIntegrated: I bought an NVIDIA Shield last week, was $197.95 down to $168.26 with eBay code.

            The PayPal receipt shows that I used a Voucher for the $29.69 difference.

            Should I not be able to claim that I paid $168.26 with the credit card and a voucher for the remainder?

            So I should be able to claim a pro rata amount if I see the item for less than $197.95?

            Kogan actually have it advertised now for $168 (Australian stock)

            Maybe I should try it on :)

            • isthisreallife22 on 26/11/2018 - 10:36

              @chromium: I think this will be approved yes @chromium

              My conclusion is:

              • Price after applying ebay code does not count as a "lower price"
              • However, if you use an ebay voucher for the initial price it's irrelevant for the price drop. So you could for instance:
              1. Buy a product for $200 and apply a 10% ebay code so pay $180
              2. See the same product for $190 and make a claim for the $10 ($200-$190)
              3. Have the $10 paid back pro-rata for what you paid i.e. ($180/$200) * $10 = $9
              4. Get $9 back (even though $190 is more than what you paid)
              • chromium on 26/11/2018 - 11:13

                @isthisreallife22: Thanks, that's what I was thinking.

                I'll give it a shot

                • eecchhoo on 01/12/2018 - 15:02

                  @chromium: I have a success to claim for a purchase with thegoodguys ebay with 20% discount code
                  The main thing is get the tax invoice from the vendor
                  Then when there is price drop say that the original price on tax invoice
                  And you partly paid using the 28 degrees card which is 80%
                  And they will calculate the 80% of the reduced price

                  No argument and i think PayPal receipt will complicate the process

  • nadan on 25/11/2018 - 13:30

    @VerticallyIntegrated

    I am in the same boat right now as you were. My gripe with Latitude through Coles Credit card and the T&Cs vary slightly between the two. I have escalated mine for review but haven't had a confirmation yet of the final outcome.
    Given that my claim is also not part of any special deal, I am happy to take this as high as I can.

    Which government body would need to be contacted regarding this? I perceive this to be misleading and them not honoring their own policy.

    • endotherm on 27/11/2018 - 22:51

      Go to the top of this months statement. There are 7! pages of changes to the terms and conditions which relate to the dispute process (mainly integrating all the dispute resolution processes including the Ombudsman into a one stop shop — AFCA Australian Financial Complaints Authority).

  • GOCAT9 on 27/11/2018 - 21:53

    ******HELP*****

    Nobody has mentioned that this has happened to them yet….

    After reading this forum I decided to give price protection a go, so I logged into my 28 Degrees website to signup or activate it.

    When I did this it came back with a message saying that I was not eligible for this and they could not add it to my card.

    Does anybody have any idea of the reason for this? In case you are wondering here is some background information:
    1. I have had the card for as long as I can remember (10-15 years or more?)
    2. I have always paid my monthly statements in full and on time.

    comments appreciated. I will call them tomorrow and ask!!

  • annimali8559499 on 29/11/2018 - 09:49

    Does anyone know how to work out when the 12 month period resets?

    How are you able to check your "usage" of this $5000 in any 12 month period?

    Price Protection Your 28 Degrees Platinum Mastercard
    purchases being available at a lower price
    $1,000 per item
    "$5,000 in any 12 month period"

    • isthisreallife22 on 29/11/2018 - 11:36
      +1

      I assume it's rolling. I.e. the balance on any given day will be the total of all claim payouts in the 365 prior days.

    • isthisreallife22 on 29/11/2018 - 11:38
      +1

      Maybe worth creating a spreadsheet for. I doubt you're making that many claims that you would have trouble keeping it up to date :)

      Alternatively pocketbook is pretty good at showing "last X month" views, so if you tag all price protection claims and then drill down to just those with that tag, you should be able to filter by last 12 months

      Web version is easier than mobile for these things

  • sakinah on 05/12/2018 - 06:29

    Has anyone had success recently claiming a price drop using a code on eBay
    I bought full price from a store and now claiming price drop from an eBay store with 20% voucher

    • annimali8559499 on 05/12/2018 - 10:00

      They barely ask for evidence and if they do just provide a screenshot with the item in your cart showing the total cost.

      Usually just

      Purchased From: Ebay
      Retailer that is cheaper: Ebay

      (not in that wording)

      and they accept that

  • sakinah on 05/12/2018 - 23:14

    they rejected my claim. I bought an iPhone at full price from apple store and making a claim on ebay item with discount code

    • annimali8559499 on 06/12/2018 - 11:14

      What did they say exactly? I have not had a claim be declined once

    • endotherm on 06/12/2018 - 14:35

      A lot more detail required, otherwise we are all just guessing. Too many people just saying it didn't work, then they move on. Could well be a mistake somewhere on your end, or the way you claimed it.

      • sakinah on 06/12/2018 - 18:39

        They said in the email
        Your claim relates to a lower price that is offered as part of a special deal involving other items or benefits which is one of the circumstances not covered.

  • isthisreallife22 on 06/12/2018 - 14:41
    +4

    I made a claim tracker for @annimali8559499 above - can someone test it out by making a copy of https://docs.google.com/spreadsheets/d/1xHFpCxS4FVJlUlNP6-_2… and see if it works?

  • ern123 on 23/09/2019 - 19:04

    Hi
    Have had he card for years now and just became aware of the price protection, which sounds great. However when I attempted to add it to my card i was told it is no longer being offered. If you already have it,it seems to be fine but no new availability now it seems. On the latitude app it confirms this,,dam..

    • Purple on 23/09/2019 - 19:32

      If you have the card for years, log into your 28degree online account, go to "insurance" tab, then it should let you activate the insurance (shoppers protection insurance).

    • endotherm on 23/09/2019 - 19:42

      If you are a "legacy" card holder, you should still be eligible to activate it. I understand that new cardholders might be prevented from taking it up (it was the same situation with the Coles Mastercard when it changed banking hands). It might just be bad timing for you as they have reinvented themselves yet again with new branding and a new look ("Latitude 28° Global Platinum Mastercard"), and shoppers protection might just be one of the things that has been removed from their offerings.

    • eecchhoo on 23/09/2019 - 22:43

      That’s odd. The insurance still being offered to existing card holder. Not sure why they mentioned no longer available
      https://www.28degreescard.com.au/insurance/

      • bamzero on 24/09/2019 - 12:06

        "Existing policy holders can find product information below. Note, we are not currently issuing new policies."

        That's existing policy holders, not existing card holders. Shame, it's the best feature of this card.

    • blueyez on 24/09/2019 - 12:31

      They are making changes to their insurances due to royal commission etc yada yada

      I have the same issue trying to add it onto one of my old cards - I was told because i had it then cancelled at some point in time, it could not longer be added.

      If you can't do it online, they will refuse to add it for you over the phone due to their policies changing.

      I'd still recommend contacting them to ask why you can't add it.

      • ginzalion on 01/11/2019 - 14:33

        Hi, same situation, had the card for many years (only used for o/s travel) but now wanting to turn on the PP - wasn't available online when I logged in and when I called, same story was given, no longer given and no way to give it to me even if I had the card for 10 years…

        hope some of you might be lucky enough to get it activated and if so be good to share how you did it?

  • AliKay on 14/11/2019 - 08:34

    What's the best way to decide on the amount to pay when paying a few days before the statement is generated?

    1) Total credit limit - Available to spend
    2) Current balance + Pending transactions

    • capslock janitor on 14/11/2019 - 10:49

      Closing balance at least 2-3 working days clear from due date.

    • endotherm on 14/11/2019 - 15:41
      +1

      If you are trying to get a zero-balance/no-insurance-fee scenario, then Closing balance including pending. You have no control over when the pending transactions will be processed. I've been caught out once or twice because of this. Usually you can assume they won't be cleared for 3-4 days or so but sometimes they can happen earlier. Also for maximum security, don't use your card for those days until your statement is generated. In practice, it is unlikely that any new transaction in the last days will make it to the statement.

      • angelkulit025 on 14/11/2019 - 15:43

        will direct debit avoid the zero balance/no insurance fee scenario?

        • endotherm on 14/11/2019 - 17:38

          Not sure, I don't use it. But I expect it will withdraw the balance on the date you specified so it should result in a zero balance. I don't know if it only takes the current balance or also includes pending transactions.

          • angelkulit025 on 14/11/2019 - 17:41
            +1

            @endotherm: I just confirmed with live chat that direct debit, debits payment on due date so we have to manually pay our closing balance if we wanted to get away with insurance premium before statement closing date.

      • AliKay on 14/11/2019 - 17:05

        Great thanks… personal experience is what I was looking for…

        Overpaying shouldn't be an issue right? And this payment should be done using Bpay, yes?

        • endotherm on 14/11/2019 - 17:42
          +1

          Overpaying isn't an issue generally, but don't think you can load up the card with money and then go on an overseas trip for example (they want you to spend their money, not your own). I generally overpay a couple of dollars each month just to round off the amount or cover an unexpected pending purchase clearing during that time.

          Bpay can be used but it will attract a processing fee (90c I believe?). I think direct debit and bank transfer are the only methods that you can use to pay off the balance without incurring a fee.

  • mmd on 06/12/2019 - 21:09
    -1

    Hi,
    I just tried this for the first time ever and it is fantastic.
    Question: how much of the refund will u get if the same offer applies? i.e. I bought a washing machine for $500 and paid via 28 degrees. It dropped to $420 on one of those ebay 20% sales, so I claimed and received $80 cashback.

    If a 10% ebay sale comes up and the washer is now $460 after discount, can i make a claim for another $40?

    • endotherm on 06/12/2019 - 21:35
      +1

      No, it doesn't work that way. Your item was bought for $500, you saw it for a reduced price of $420, so they will refund you the amount you overpaid (had you held out and bought the item for the $420 price). At this point the amount you paid for the item becomes $420. You need to see a price lower than $420 before you can make a subsequent claim. Seeing it for $460 won't help you because you only paid $420 (after reimbursement). If you see it later on for $400 you can put in a new claim, but it will only be for $20.

      It would be nice if it worked your way. I'm sure I could trot out no end of sellers that were slightly discounted from the original price, and it would probably end up at hundreds or thousands of dollars…

      • mmd on 07/12/2019 - 12:59

        Ok cheers.
        How do u keep track of items?

        • endotherm on 07/12/2019 - 14:42
          +1

          Definitely use an Excel spreadsheet. You can filter the results and see which ones are still within the "claim period", which ones have had a claim made against it (and the new "purchase price"). Having the dates listed makes it easier to find receipts for proof of purchase. Makes it a lot easier for me as I have 2 cards with this insurance, one with 12 months and one with 2 years to find a lower price.

          Here's an example of mine. It's actually longer than this and some cells are hidden because there were multiple price drops on this item.
          Spreadsheet fragment (yes, I bought two of them).

        • bamzero on 08/12/2019 - 12:18
          +1

          There is a spreadsheet here thanks to kcbworth you can try too.
          Good that it groups multiple claims on the same item together also.

          Also be sure to screenshot any cheaper prices you find as sometimes you will have to provide proof of lower price.

  • unity1 on 18/06/2020 - 07:59

    So price protection is no longer available to new cardholders now?

    • annimali8559499 on 18/06/2020 - 16:52

      Correct

      • unity1 on 18/06/2020 - 17:00

        Thank you. Saved me an unnecessary credit hit.

  • isthisreallife22 on 12/01/2021 - 14:45

    I have been operating under the assumption that I can only claim up until 12 months from the purchase date, but I just made some claims for items purchased over 12 months ago (against prices I had captured within that 12 months) and they were approved.

    Does anyone know how long there is to make claims on items?

    • endotherm on 12/01/2021 - 16:08

      It's that the price changes within 12 months of purchase, not when you make the claim. I've put through stuff in the second year, and in fact I have evidence for purchases going back 3 or 4 years that I never got around to submitting. I feel awkward submitting these but I probably will when I get around to it. I don't know how they will respond to late claims, but I don't think there are conditions anywhere that prevent you submitting them, as long as all the other terms and conditions are complied with. I suppose they could claim the evidence is so old they can no longer verify it. Or they might just accept your screen grabs on face value. Let us know how you go.

  • autocader on 27/04/2022 - 08:52
    -1

    Started thinking about the purchasing the next iPhone in a few months’ time…Is this offer still valid? Any suggestions on where to get it from? I was thinking of getting it from Apple with the 10% off cards through Everyday Rewards cashback.

    • blueyez on 02/05/2022 - 22:27

      Do you have shopper protection insurance on the card already? It won't really matter where you buy from as you can lodge a claim when the price drops.

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