Telecube no longer offering NBN

bennos on 29/08/2018 - 15:02

The purpose of this letter is to inform you that Telecube will no longer be offering NBN services from 4th September 2018, after that date the NBN services are in danger of being disconnected. Please act promptly and arrange for a new provider as soon as possible.

We understand that this news is short notice and we also acknowledge the importance of your internet connection. As a result we have made arrangements with two Internet Service Providers that we think are a good fit with your service. Below are the prices and links to their respective sites.

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** ABB (Aussie Broadband) **

Aussie Broadband is pleased to offer Telecube customers switching over to us $10 off for the first six months on any unlimited plan, or $5 off for the first six months on any of our other plans.

We know changing providers can be stressful so we aim to make it as painless as possible – online applications will usually see your service switch across in anywhere between 15 minutes and a couple of hours. Please note that if you want to port across your phone number, switching across will take longer.

Aussie Broadband offers all-Australian support, no connection fees and no lock-in contracts (so if you don't love us in the first month, you're free to leave).

To take up this offer, you need to sign up at the Aussie Broadband website www.aussiebroadband.com.au or call our friendly team on 1300 880 905 and use the following promo code at the checkout: telecube

This offer is only available to current Telecube customers and will expire on 31 August 2018.

** Siptalk **

Siptalk are offering two speed tiers with unlimited data. As an incentive they will add a credit to your account for any unused days on your old Telecube service.

  • 50/20 unlimited $75/month
    -100/40 unlimited $95/month

Please log into your Siptalk account at https://manage.siptalk.com.au/myaccount/services/addnew/nbn/ and you can add a service there.

Thank you for your past business and we wish you all the best for the future.

Kind Regards,
John Matich

Telecube

Internet

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Telecube

Comments

        • OzFrugie on 14/09/2018 - 21:05

          @TarquinOliverNimrod:

          Ah yes I know about this one. I think it was once called Wondercom or something.
          It is still not available unfortunately.

          Back to my original question then,

          1. Exetel or Skymesh (or any others)?

          2. For FTTB, will the downtime be in hours rather than days, which some ppl here reported?

        • follow on 14/09/2018 - 21:27
          +1

          @OzFrugie:
          1. heard positive things about exetel. heard skymesh went to crap when they sold
          2. depends on the isp. aussie very fast, others 24-72 hours

  • tukanglistrik on 15/09/2018 - 01:15

    Anyone realise that Telecube's website no longer exists?

  • Karfaffel on 18/09/2018 - 20:16

    PayPal dispute assessed in my favour. Refunded my last transaction to Telecube.

  • xxau on 21/09/2018 - 22:49

    Lodged a claim with TIO and just received an email saying "we can only consider a claim against a retailer that is continuing to trade. If
    the retailer has gone into liquidation or stopped trading, there is nothing we can do."
    My bank only refund unauthorised payment, which is not in this case (myself recharged my account balance).

    Anyone know any other ways to get the money back?

    • kz on 22/09/2018 - 14:06

      My bank did refund it and I also recharged my account balance. I did not mention it in my claim though. My claim was that telecube unfairly charged my account even though it was no longer providing services for the next month. I did not even receive an email from telecube regarding discontinuation of services.

      You did recharge your account but services/goods were not provided. This should be the claim. Try again.

  • FloatingPoint on 24/09/2018 - 11:58

    Just received a refund from Paypal. I claimed half of my setup fee originally paid and they refunded that as well.

  • RandomFox on 04/10/2018 - 23:47

    ffs, people recommended Aussie Broadband as it's worth more $$$ for reliability. Not for me on wireless nbn.

    So far they are only better at delivering higher speeds during peak times but now i get random 1 second disconnections every now and then, so no good for online gaming. that never happened while I was on telecube.

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