Scoopon | My Stuff area not working

Lasduncan on 20/02/2011 - 20:56

Hi

Is anyone else having problems with their Scoopon vouchers dropped off the bottom of the list under My Stuff. There is not a scroll bar so unable to get to the bottom of the list.

I have emailed Scoopon three times (call number: CHE-451310) plus provided them with a screen shot but they aren't reading my email probably and come back with instructions that are useless (like click on My Stuff - really!!!, or telling me how many vouchers I have - I KNOW - I just cannot get to them!!)

I cannot access these vouchers and my appointment is next week.

Anita

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  • issh on 20/02/2011 - 21:05

    I have emailed Scoopon three times (call number: CHE-451310)

    how many days ago
    i heard that Scoopon contacts you within 3 days(i think)

    I cannot access these vouchers and my appointment is next week.

    if worse comes to worse, you could possible get a refund

  • asduncan on 20/02/2011 - 21:44

    The emails have been going back and forth for over 3 weeks now - with 3 different useless responses from Scoopon. I left it over 10 days from the last one and just sent a reminder email on Thursday afternoon.

    Thanks for the suggestion re getting a refund however from the feedback on this site that seems like another major battle.

  • neil on 21/02/2011 - 10:58

    I needed to print out vouchers on Thursday and had no problems. Have to ask but did you try a different browser or computer?

  • asduncan on 21/02/2011 - 12:11

    I don't have any problems printing out the vouchers I can see. I have purchased 11 Scoopons and on the My Stuff screen can only view 7 scoopons. There is no "Next page" link to click on or a scroll bar to move down and see the Scoopons at the bottom of the list

    Work in the IT industry and tried a different browser and computer same problem.

    Does anyone have the same issue (ie they have purchased over 7 scoopons).

    • Scoopon on 21/02/2011 - 14:39

      Hi asduncan,

      Can you please tell me the deal provider's name for the Scoopons that you are unable to view in your account?
      I will ask our support team to have another look at your account and follow up with them to help you out. It is possible that you may have marked the Scoopon as used, before you printed them? This will disable the link to print the voucher (we can reverse this action though).

      All of your Scoopons will appear on the single page - there is no 2nd, 3rd or 4th page that will appear after purchasing X amount of Scoopons.
      If they are not appearing in your account, it might be a technical glitch, but more likely to be your internet browser not being up to date.

      Kind Regards,
      Team Scoopon.

  • asduncan on 21/02/2011 - 14:59

    Hi

    Thank you for your response.

    I am unsure why I am having problems with people not understanding the issue.

    • the Scoopons are not showing up AT ALL;
    • only the most current 7 Scoopons I have purchased are showing up;
    • the remaining Scoopons have droped off the page.

    I HAVE NOT
    * marked the Scoopon as used - I cannot even see them on the screen.
    * I have tried different browsers. Currently using IE 8.

    The Scoopons that are missing are Infinite Hair Studio (I purchased 3 Scoopons which was 6 visits/vouchers in total).

    Thanks for your assistance with this and look forward to hearing from you.

    Anita

    • Scoopon on 21/02/2011 - 16:59

      Hi Anita,

      Our support team has just sent you an email with some more details.
      Hopefully this will help you out.

      Kind Regards,
      Team Scoopon.

  • tsandu on 21/02/2011 - 16:34

    Before you waste any more time with Scoopon.. as they do not appear to want to make the situation righ with their customers.. just chck out this forum for example.. (and there are complaints about them in other forums as well).. raise a complaint with department of fair trading.

    • Scoopon on 21/02/2011 - 17:02

      Hi tsandu,

      Scoopon will try to resolve any issues that may have arisen with your Scoopon purchase to the extent that our terms and conditions allow.
      We kindly ask that all customers contact Scoopon by email at [email protected] so that our support team can investigate any potential issues that you may have concerns over, as Consumer Affairs or the Department of Fair Trading will ask customers to contact us before they are able to assist you further.

      Kind Regards,
      Team Scoopon.

  • asduncan on 21/02/2011 - 17:31
    +2

    Hi

    Does Scoopon EVER read email properly? I have written to [email protected], on 3rd February, 7th February, 17th Feb, 21st Feb, with this problem. The call reference number is listed above.

    If I do not receive a satisfactory response shortly I will be going to the Dept of Fair Trading with the issue - Scoopon's web service does not provide the ability to view some of the vouchers I have purchased.

    Regards
    Anita

  • tsandu on 21/02/2011 - 17:34
    +1

    Yes, but surprisingly, you dont offer a phone number i can contact you directly, and regarding your email replies, they are just the exact copies of replies you have sent to other unsatified customers of yours. Do you think your customers are complete fools? Just because you stop feedback being left on yor facebook page etc, does not mean they cant get in touch with each other in other ways..

    As i said in a previous post to you.. If your deal provider cant even organise to contact clients via phone or email in 2 weeks (blaming telstra) what should my confident level be about them dealing with chemicals around my family??

    What a big coincidance that both the phone and the internet connection went down at the same time.. hmm bout the same time that the scoopon deal started? and in all this time, the deal provider could not go out and get a $30 mobile to contact customers, or a $30 usb modem to email customers? i smell a rat…

    And I have proof that i contacted you on many many many occasions, and Consumers affairs also has the replies i got of you.. ie.. asking for my details, when you allready have them.. then ignoreing emails for another week.. then coming up with this telstra excuse that you have emailed the exact email to other people as well. (to me thats called buying time). If all this was true, why didnt you tell me about the telstra issue first time i contacted you about 2 weeks ago? Or was it not an issue then? Funny that, as i received a booking confirmation on an entirely different day to what i requested.. which kind of says they did have internet access.. which hmm.. would mean that you are blatenly lieng to your customers? And considering i replied a few minutes after that stating am not available on that day, and i prefer the days as put on the booking.. oddly i have not received a reply since.. maybe they started having phone and internet issues again?

    As a ethical company.. you wouldnt be lieng to us would you???

  • asduncan on 21/02/2011 - 17:36
    +1

    Email received from Scooopon. My comments are in UPPER CASE AND IN [ ]

    Thank you for your email.

    Please find attached your Scoopon purchase. [PLEASE READ ISSUE ABOVE - THERE ARE SIX VOUCHERS - YOU HAVE SENT ME 2 AND I CAN SEE THESE ON THE MY STUFF SCREEN - SEE THE SCREEN SHOT THAT I SENT IN MY EMAIL!!!]

    To manually test your account, we have had to reset your password to: xxxxx
    Please try logging in again and advise us if you continue to encounter any difficulties.
    [HOW DOES RESETTING MY PASSWORD HELP?????]

    After accessing your account, using Internet Explorer 8, we were able to view and print the Scoopons for Infinite Hair Studio.
    [YES I TOO CAN SEE THE 3 OF THE 6 SCOOPONS - BUT CANNOT ACCESS THE LAST 3- THEY HAVE DROPPED OFF THE LIST!!]

    I am unsure of the error which may be causing this issue, however I have asked our IT Team to investigate the issue further.
    We kindly suggest that you may need to download the newest version of Google Chrome, as this internet browser is the most compatible browser that works with our Scoopon.com.au website.
    [THIS IS NOT AN ACCEPTABLE SOLUTION!!!]

    I apologise for any inconvenience this may have caused.
    [I DO NOT ACCEPT THIS APOLOGY - YOU ARE NOT READING MY EMAILS - NOT LOOKING AT THE SCREEN SHOT - HOW HARD CAN IT BE TO UNDERSTAND!!] READ MY EMAILS

    Should you have any further queries please do not hesitate to contact us.

    [MY ISSUE STILL REMAINS - I CANNOT VIEW THE LAST 3 SCOOPON VOUCHERS!!]

    • Scoopon on 22/02/2011 - 09:33

      Hi asduncan,

      We've sent another email to your inbox - hopefully this will help.

      Due to privacy policy, we are unable to discuss further details of your query through this public forum.

      Kind Regards,
      Team Scoopon.

    • Scoopon on 23/02/2011 - 09:27

      Hi asduncan,

      Just checking to see whether you received the email from our Support Team to clear up any confusion with your account?

      Kind Regards,
      Team Scoopon.

  • icywind on 02/03/2011 - 14:31
    +2

    Holy shit, this is like the 2957125th complain I see about ScoopOn… I will definately avoid dealing with this company, sounds like all they do is kick the balls around… pretty screwed up..

  • reviewman on 23/03/2011 - 01:31
    -1

    Can no one read ScoopOn trying to assist with the issue? Is everyone blind and ridiculously impatient? I have bought many deals for several websites, no problems. And if there was a delay, I would assume it was because they sell so many deals and they may have 100s or even 1000s of emails daily.

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