Hi all. We exclusively launched Amazon Australia on May 1 and were the first cashback site invited to do so globally. We never envisaged we'd have an issue processing transactions, but that became apparent after two weeks as there were technical issues with the data reported to us. We sent out emails to all affected members and put banners on site requesting invoices for us to process as fast as we could. We immediately approved the first batch at a higher rate than advertised.
We were quite literally smashed (over 8,000 claims) to the point we had to bring in temporary staff to handle the overload. What's really disappointing is reading comments berating the process. But think about it - what would the alternative have been for the past 10 weeks - no cashback for anyone! We made the process as simple as possible and have done everything to keep our members informed & happy. But we move on. If you're yet to send us your post-shipping PDF invoice for a purchase made prior to July 13, please do so at [email protected] and the team will take care of it for you.
From this past Friday (July 13), I'm happy to say we're now on auto pilot for Amazon Australia tracking. No more invoices - just BAU as with other merchants. We've lifted the cashback rate to 7.5% (up from 5%) across the board for all purchases which should be a nice bonus during Amazon Australia's Prime event. Thanks again for your ongoing support of Cashrewards and please know I'm always here to help. Enjoy :)
A small education piece:
Please always ensure your last click before purchase is from Cashrewards. Simply click Shop Now and complete your shopping without leaving the Amazon Australia site. A lot of untracked claims come from the fact members have other tabs open and/or are using Google or comparison sites to review their product/s before purchase. All cashback/rewards sites work off a simple principle - last click. The winning affiliate is always the one that receives the last click. Also turn off any AdBlock/uBlock/Ghostery as well as Safari (mobile and/or desktop) Cross-Site Tracking. Finally, you must return and click through from Cashrewards to Amazon Australia every time you make a new transaction/purchase.
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