Strangely enough, my S8 Plus sim card tray will not eject with sim removal tool. I doubt it is related but I also have a light drop on the back which shattered the back glass a bit.
So… if it is under Australian warranty, I am assuming Samsung is going to tell me that any cosmetic damage like a shatter at the back of the phone on the bottom will void any warranty?
I found Samsung great to deal with in getting a new phone replaced that was only 6 months old at the time. It was an A5 and the port had stopped working so it no longer charged correctly.
They tried to do everything they could to fix the original phone but in the end it had to be replaced.
No i dont feel they would say it would void the warranty. I would go to the store see if their tech guys can fix it first, then if they cant enquire about replacement. I feel they would replace it.
Good luck hope it works out for you.
I had a similar issue the camera on my S8+ would no longer focus however there was a slight crack of the front glass at the bottom. I was told I had to pay for the glass replacement mainly because of the way the S8 is put together they have to remove everything but the camera and service was covered under warranty. I assume you would be in a similar situation as the back glass will just shatter completely when they try to take it apart.
Are you mistaking the mic for the sim port? It happened to me. Haha
Sometimes I deliberately pretend to mistake the hole.
Wife isn't very happy.
Samsung (which could easily be replaced with any repairer in this situation) would likely need to open the phone to diagnose or repair the SIM tray issue: for example, ascertaining if there is something faulty with the internal mechanism that is preventing ejection. Given that your glass back is shattered, it is not all that unlikely, to reasonably likely, that said shattered back will fall apart in some way if not altogether. In this situation, Samsung would be able to diagnose and/or repair the SIM tray fault but will be left with a phone that now has either no back panel or a back panel with missing pieces of glass. Suffice to say, I highly doubt that you would be all too impressed with such an outcome, and would probably prefer to have a phone with a complete back glass (shattered or otherwise).
This is why manufacturers don't touch devices with such damage - they should not be (and are not) responsible for covering the cost of repairing damage caused by the user. But, unfortunately, there are some circumstanced where warranty repairs are impossible to perform without worsening user damage. Traditionally, manufacturers simply won't touch a device in this condition to prevent such headaches. Personally, I would like to see repair options such that the consumer agrees to pay for repairs on user damaged components whilst the manufacturer covers warranty issues (if applicable). Unfortunately, many people aren't all that bright and fail to see logic (see: people complaining about having to pay to get their shattered screen replaced when asking to have their battery replaced by Apple post the recent battery 'scandal').
i thought unless they can PROVE that they are related, you're good?