Nokia 2680 & 3500 from Cazy John's unlock problem

POWERevolution on 17/01/2011 - 13:40
Last edited 17/01/2011 - 22:13

Bought these 2 Nokia phones & Samsung M610 from the deal last year (http://www.ozbargain.com.au/node/34991) the sale person told it can be unlock just by enter EMEI on their website (https://www.crazyjohns.com.au/unlock-your-phone/) now got my hand on the phones but the EMEI on both Nokia come up error on the website and Samsung M610 EMEI unlocked fine. Rang them they said unlocked fee is $70 or $79 (can't remember) but told them the story and they woudln't give a damn. Wondering any one have the same problem or is there anything that I can do?

Please correct the following fields
* An error occurred while retrieving your handset details, please confirm the IMEI on your handset and try again. To view the IMEI key the following on the handset *#06# or you can usually find the IMEI number printed under the battery inside your handset.
* This service will only provide codes for handsets locked to the Crazy John's network, if you have further difficulties please contact our Customer Care Centre on 132299.
* If your handset is Vodafone branded please visit vodafone.com.au/unlock

General Discussion

Comments

  • issh on 17/01/2011 - 13:47

    did you try going in-stores, maybe they could help you as call service isn't usually that correct.
    You should mention that the salesperson told you that it could be unlocked by entering the EMEI on their website.

    • POWERevolution on 17/01/2011 - 13:52

      Problem is I'm in SA, got my friend in VIC bought it for me.

      • scrimshaw on 17/01/2011 - 15:08

        Go to any CrazyJohns store. Doesn't have to be the store you bought it from.

        • POWERevolution on 17/01/2011 - 15:52

          Did that on the weekend and my local store can't help (have to pay for unlocked fee) told me to ring 132299 and spoken to 2 operators but no luck.
          Seem like I got stuck with an locked phone. :(

        • scrimshaw on 17/01/2011 - 19:54

          Did you have any proof of purchase when you brought it in?

          Alternative: Sell it off to Mazuma Mobile or recycle the phone at those MobileMuster boxes you see in front of phone shops.

        • POWERevolution on 17/01/2011 - 22:19

          The purchased was recorded in their system and the store reprint the receipt for me.
          Now I just found out the Nokia 3500 also have the same problem.
          According to garratt torlesse from the original deal posted said it was unlocked too but I can't prove to them over the phone that the store said the phone unlocked!

  • Davo1111 on 17/01/2011 - 16:02

    Do you have a better copy of the advertisement?
    What does your receipt say?

    If the receipt says unlocked or you can find any advertisement that says they were unlocked, then write them a letter with a scan.

    If you cant find either, you won't have any luck, they're under no legal obligation to unlock it, and the onus is on you to prove it was purchased unlocked.

    • POWERevolution on 17/01/2011 - 22:23

      The receipt only show store address (no phone number), phone model, serial # and price.
      It was verbal from the store so can't prove to them now if they twist their tongue.
      1 other user from other post also said Nokia 3500 unlocked too.

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