How to Contact Scoopon Team?

LMarek1211 on 13/01/2011 - 09:31

Hi there,

I have been trying to contact scoopon in any possible way and it seems like they just ignore emails, facebook messages (discussion board). I asked a question 3 days ago on facebook forum and then they just removed my message. i posted again but no reply. is there any other way to contact them?? I bought a scoopon, i already booked it with the hotel but need to bring the voucher with me and its only 5 days left. has anyone experienced trouble with contacting scoopon before?
its very convenient for them not to provide the phone number but soooo annoying for the customers.

scoopon team if you read this please respond !

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  • simonk83 on 13/01/2011 - 10:06

    I sent an email to complain about a deal a few weeks back. I got an initial response after a week saying someone would get back to me, but they never did.

  • GT200 on 13/01/2011 - 10:24

    What's your problem? You simply login to your scoopon account, then download and print the voucher.

  • neil on 13/01/2011 - 10:26

    You can try contacting the rep

    Looking at some of the rep's comments, they mention:

    [email protected]
    [email protected]

    • AssociatedScoopon @ Scoopon on 17/01/2011 - 09:13

      Hey Neil,

      Thanks for trying to help out with this info.
      We've actually changed our customer service system, and have a new email address also.
      You should be redirected to the new email address if you use the contact us link on our website.

      Or, you can email us via [email protected]

      Thanks.
      Team Scoopon.

  • Marek1211 on 13/01/2011 - 10:30

    my problem is that i cant log in as i forgot the password. too many passwords to remember… and i tried to reset the password like 10 times and still havent received ANY email with the new password.

    They DONT answer e-mails.

    • neil on 13/01/2011 - 10:36
      +1

      Hmm, perhaps your email provider is putting them in your SPAM folder or possibly blocking them?

    • neil on 13/01/2011 - 10:37

      Yep, just tried it. Clicked Forgot Password and immediately got an email. Sounds like an email problem on your side.

      EDIT: Try contacting them through a different email account.

  • Marek1211 on 13/01/2011 - 10:43

    ok but cant even change the email address now. I checked my email settings and antispam is OFF so every email should come through. Don't know what to do…

    • llama on 13/01/2011 - 11:37

      Did you sign up with a fake email address? Do you have copies of ANY prior emails from them (if so, check what address they sent it to)

  • Marek1211 on 13/01/2011 - 11:48

    I didnt sign up with fake email address. No copies of any emails from them :( I just dont understand why instead of replying to my facebook post they just deleted it. and now im trying to contact scoopon rep through ozbargain. Unbelievable is how difficult is to contact the team of a company that deals with their clients ONLINE only…

    • neil on 13/01/2011 - 12:00

      The issue, it seems, is your email is blocked and you need to contact them with a different email address. It doesn't matter how many emails you send them if their responses are never being received by you. So create a gmail account [email protected] or something and send them an email.

      While this may be speculation, if you mentioned personal information on their FB page, that might be the reason they deleted it.

      • Marek1211 on 13/01/2011 - 12:16

        i just opened a new gmail account and sent them an email.will see what happens..

  • andy19363 on 13/01/2011 - 11:50

    I've never had a problem with them (touch wood)…

  • Davo1111 on 13/01/2011 - 12:27

    which isp and what type of email were you using?

    • Marek1211 on 13/01/2011 - 12:29

      TPG and polish email account - i have never had any problems with. (many years)

      • neil on 13/01/2011 - 12:45

        It can happen. My main email address is at AOL and a couple of months any emails I sent to bigpond.com/bigpond.com.au were blocked. No explanation. It's unblocked now but it may be that Bigpond or Scoopon in this case uses some kinds of email blacklist.

  • arcticmonkey on 13/01/2011 - 19:25

    I've had problems with a cleaning deal on Zoupon so I feel your pain. There's nothing more annoying than dealing with ONLINE only companies if their only contact method is online. Lift your game, Scoopon.

  • Besean on 14/01/2011 - 10:56

    After the Bisq deal, I no longer deal with Scoopon.

  • Debzeb on 16/01/2011 - 19:33

    I have had exactly the same problem in Perth Marek121, I bought a scoopon deal for $149 for a beachside hotel deal. I bought it on the 7th Jan but no bookings were accepted at the hotel until the 12th. Tried to get into my scoopon account - forgot password! Same reason - too many damned passwords to remember - tried to re-set password, didn't work. Tried to contact scoopon - no response. I too made sure that the new password receipt was not blocked by my spam filter. I tried to re-set the flaming password about 12 times. The booking was for the 14th. Went to the hotel without voucher - thinking well, they had the barcode number when I made the booking, they must have been sent the voucher and I am worrying about nothing…HORRIFYING! They almost sent us away because we did not have it - but then after showing them the credit card payment on their business centre PC they decided to let us check in, but would keep a credit card imprint in case the scoopon voucher never does show up. Even the hotel staff tried to phone scoopon - as it seems, they have a rep's number - but there was no answer! What should have been a pleasant experience turned to poo because scoopon are un-contactable. All the password re-sets that I attempted arrived in a pile after we had checked in - and so I could at last access my scoopon a/c. BUT the scoopon voucher was not in My Stuff. Now I am still trying to contact scoopon to find out what happened to it. Wish me luck! If the hotel charges me again for the voucher it will have been a rather expensive mistake to trust scoopon. NEVER AGAIN!

  • AssociatedScoopon @ Scoopon on 17/01/2011 - 09:18

    Hey Marek,

    We've send you a few emails in response to your queries, but it seems that your email provider might be blocking our replies.

    You might need to contact your internet/email provider to see if they have any filters that are blocking our emails.
    We've also sent you a message via facebook with more information.

    Did you receive this from us ok?

    Kind Regards,
    Team Scoopon.

  • AssociatedScoopon @ Scoopon on 18/01/2011 - 16:37
    +1

    Hi Marek1211,

    We just wanted to check that you have received our latest contact alright?

    Kind Regards,
    Team Scoopon.

    • Marek1211 on 19/01/2011 - 11:01
      +1

      Hi Scoopon
      thanks for the email. Just got back from Wisemans Ferry. I am extremely happy with the purchase. Hope there will be more hotel scoopons in the future. But I still think you should open a phone line for the customers.
      "Jump On It" has a contact number…

      thanks anyway
      Marek

      • neil on 19/01/2011 - 12:44

        So what ended up being the problem with the emails?

        • Marek1211 on 19/01/2011 - 14:58

          i dont know…my polish email provider didnt work with scoopon domain (never had any problems before). i had to open a gmail account and contacted them from new account. Scoopon sent me the voucher to new email address. its all good now.

      • AssociatedScoopon @ Scoopon on 19/01/2011 - 17:53

        Hi Marek1211,

        We've very pleased to hear that you enjoyed your Scoopon experience.
        We're definitely trying to get more hotel deals. So, hopefully we will have something of interest to you very soon.

        Kind Regards,
        Team Scoopon.

        • Mikinoz on 22/03/2011 - 13:33

          No word on the phone line ?

        • samandsez on 11/02/2013 - 19:40

          A phone contact would be really good, I desperately needed one today!

        • wrx12 on 05/04/2013 - 11:42

          .

  • netmouse on 21/03/2011 - 15:53

    I have the same problem! I bought a lot of Scoopon Vouchers within the last weeks. I forgot my password, reset it many, many times and never got an email with the new one. I checked my spam folder and the settings of my provider. I sent 5 emails to Scoopon, posted on their Facebook Wall, but nothing happens, except they deleted my post! I will leave Australia in 6 weeks and spent a lot of money on Scoopon voucher which I can't use now! I'm really angry at the moment and hope anyone from Scoopon will read that and finally send me my new password!!! (The email address I'm registered with is: Mod: Not a good idea to post your email address)

    • neil on 21/03/2011 - 16:07

      netmouse, you should follow the above advice. If your email address is blocking their emails, then no matter how many time you send them an email again, they will not be able to get a response over to you. My suggestion is to email them using another address (gmail, hotmail) and see if you can elicit a response that way. Facebook is also a no go due to privacy constraints.

      I've obfuscated your email address from your post for your protection.

      • netmouse on 22/03/2011 - 13:30

        Thanks a lot! I'll try…

        • netmouse on 25/03/2011 - 13:24

          Unfortunately, still no reaction from Scoopon!

  • samandsez on 11/02/2013 - 19:39

    Hello a scoopon was purchased in error today - $999!!! Can you please cancel it scoopon? I have submitted 2 requests so far for this and I am fretting as we won't be able to pay rent if you take that money. Please please cancel the purchase.

    • neil on 11/02/2013 - 19:46

      Scoopon hasn't participated on OzBargain for a long time. How did you accidentally buy a $999 item?

      Best you wait for their reply. Not sure if they will refund though.

  • anup76 on 14/02/2013 - 15:37

    I bought some items at the end of Jan 2013 from SCOOPON. I still have not received it. I email couple of times and no reply as yet. This is my last dealing with SCOOPON and will suggest everyone not to buy any product. This is enough! Can I call them?????

  • wrx12 on 05/04/2013 - 11:44

    Scoopon Help Centre, Apr 05 10:09 (EST):

    Hi Wrx12,

    We can certainly appreciate that you are anxious to hear from our Team!

    However, as our system works on an oldest to newest format, if you update your email, or send multiple emails, this will update your request and put you at the back of the queue.

    We appreciate your patience as we work through your requests for help.
    Please only update your email if we specifically request for more information from you.

    We apologise for any inconvenience caused, however, we are trying to respond to all of our Members as quickly as possible.
    Thank you for your patience.

    Kind Regards,

    Customer Service Team
    Scoopon | http://helpcentre.scoopon.com.au

    Wrx12, Apr 05 10:09 (EST):

    Hi I am still waiting for my order.
    This is the last time I will be using this website.

    I did not get any tracking number or anything.

    Wrx12, Apr 03 13:43 (EST):

    This is a follow-up to your previous request #292360 "No Tracking number for Orders"

    Hi Alyssa

    I have waited till the 03rd April and still have not received the two orders I have bought with
    scoopon.

    I also have not received any tracking number or anything.

    Order Details

    Purchased - 13/03/2013 8:11:49 PM
    Order No: 4225171
    Scoopon No: 37806201640152524775

    • Standard delivery included Australia wide; please allow up to 14 days for delivery

    Purchased On: 13/03/2013 8:11:49 PM
    Order No: 4225171
    Scoopon No: 37821282040153937897

    • Standard delivery included Australia wide; please allow up to 21 days for delivery

    Please let me know what is happening with the order.

    Thanks

  • eva hsieh on 23/04/2013 - 21:59

    Is it true that Scoopon never reply customer complaints? I just sent an email yesterday but got no reply. I was charged twice and got two vouchers; however, I only bought one!! I wanna get one of them refund. What should I do after the two business days they promise to reply?

  • AssociatedScoopon @ Scoopon on 19/06/2013 - 13:45

    Hey Guys,

    My name is Mitchell and I'm the new Online & Social Media rep for Scoopon.

    If you have any inquiries regarding Scoopon deals, vouchers or orders just let me know and I'll be more than happy to look into it for you.

    Alternatively, you can submit a help request directly through our Help Centre by clicking on the following link:

    https://helpcentre.scoopon.com.au/home

    Thanks

    Mitchell - Team Scoopon

    • ern123 on 29/07/2013 - 14:42

      Hi Mitchell
      I haven enquiry. I purchased a scoopon deal for ABS roadside assist…I received the scoopon in my account and when i download it it has a scoopon number and barcode number bur ABs need an activation number which is not on my voucher and they wont process the deal without it..order no 4423921….can you send me an activation code as the deal runs out tomorrow..I tried to join today as i thought I had all the info but they wouldnt accept it….thanks

      • AssociatedScoopon @ Scoopon on 30/07/2013 - 08:43

        Hey Ern,

        Thanks for your comment.

        The only numbers you need are the long Scoopon voucher number and barcode number. There is no activation code that needs to be supplied to ABS also.

        If you still have difficulty redeeming your Scoopon voucher, you can submit a help request via our Help Centre by clicking on the following link:

        https://helpcentre.scoopon.com.au/home

        Once submitted, if you can supply me with your help request ticket number I will forward on to our Customer Service team to look into as a matter of urgency, as the voucher expires today.

        Thanks

        Mitchell - Scoopon

        • ern123 on 30/07/2013 - 10:49

          Thanks.
          I tried over the phone again and they insist that they need an activation code…will drive to a local ABS later today and see if it works onsite. my ticket is #358821. I gave them all the info on the voucher including the barcode number.Kelly from support got back to me also very quickly (thanks for that) and said the same as you.
          regards ern

        • AssociatedScoopon @ Scoopon on 30/07/2013 - 14:04

          Hey Ern,

          Thanks for your reply.

          If the problem with redemption persists, please do let either Kelly or myself know so that we can investigate with ABS.

          Thanks

          Mitchell - Scoopon

        • AssociatedScoopon @ Scoopon on 01/08/2013 - 09:01

          Hey Ern,

          Did you manage to redeem your Scoopon voucher with ABS?

          Thanks

          Mitchell - Scoopon

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