Am I Eligible for Refund through PayPal?

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• 

  Nutrino on 30/04/2018 - 23:14

  Wow, excludes alot of countries.

  • 

    Ithinkimtheking on 30/04/2018 - 23:15

    Yeah, not really global but sadly I purchased this… Poor oz-bargaining skills I have!

• 

  Ughhh on 30/04/2018 - 23:19

  +1

  What reason will you tell Paypal for the claim/dispute, apart from that you made a mistake and changed your mind?

  • 

    Ithinkimtheking on 30/04/2018 - 23:22

    +1

    I am unsure of the claim/dispute process, although in my mind I see this as not as described. I may be wrong.

    • 

      StarvingOat on 01/05/2018 - 08:19

      You are correct, two conflicting pieces of information. It's like having local stock and imported on the same page regardless of colour, font or exclamation marks.

• 

  tsunamisurfer on 30/04/2018 - 23:41

  +4

  This text is highlighted yellow, in bold red lettering, has an exclamation mark indicating 'warning'.

  Warning!: This product (NBA 2K18) is region locked and it CANNOT BE ACTIVATED and played in the following countries: United States, Australia, Canada, Asia/Pacific Region, Argentina, Bangladesh, Brunei Darussalam, Bolivia, Brazil, Bhutan, Cocos (Keeling) Islands, Chile, China, Colombia, Christmas Island, Ecuador, Falkland Islands (Malvinas), French Guiana, Guyana, Hong Kong, Indonesia, British Indian Ocean Territory, Japan, Cambodia, Democratic People's Republic of Korea, Republic of Korea, Lao People's Democratic Republic, Sri Lanka, Myanmar, Mongolia, Macau, Maldives, Mexico, Malaysia, Nepal, New Zealand, Peru, Philippines, Pakistan, Paraguay, Singapore, Suriname, Thailand, Timor-Leste, Taiwan, Uruguay, Venezuela, Vietnam.

  G2A is not to blame here. The buyer is.

• 

  FIVEDOLLAR on 30/04/2018 - 23:55

  +2

  You need to escalate it to G2A. Happened to me once, I had one of those one month g2a shields going on and got a full refund.
  You can argue that the product is listed as a global key and as per their own site it specify's g2a

  there are keys that permit for product activation to occur anywhere in the world; these keys are labelled as global keys in the product title.

  If they don't then you can escalate it to PayPal and they should refund it hopefully.

• 

  Strahany on 01/05/2018 - 00:36

  +1

  Your claim would need to be for either 'item not received' or 'item significantly not as described'. Given that you received your purchase, and they clearly stipulated the conditions, then you're out of luck with respect to that route. Your only options are to contact G2A and hope that they'll be nice enough to take it back in some manner, or if they decline (which they are completely within their right to do so) then you'd have to go about selling/trading it to recoup some cost.

• 

  Corrugated Ironman on 01/05/2018 - 01:04

  -4

  You paid in AUD right.? Why would the vendor accept payment in a currency from a country where the game is not playable?
  It was not necessary to scroll down the entire page to make the purchase. Hence not seeing the warning before purchase.
  At the top of the page it clearly states the game is GLOBAL.
  Good luck with the refund.
  The seller is an a$$hole.

• 

  noz on 01/05/2018 - 07:58

  +1

  Is this something that you could first connect to a VPN endpoint in an eligible country, and then perforrm the activation process?

  • 

    o53djz7qTPY4der on 01/05/2018 - 08:31

    Yes. I do it all the time. I get ROW keys and then activate with steam whilst connected to the relevant VPN - usually Ukraine.

• 

  Quantumcat on 01/05/2018 - 08:01

  If you want to be shady, assuming the seller emailed you the code, you can make a claim for item not received. PayPal doesn't give seller protection for digital goods and in any case he would have no tracking number showing it was sent. You can later tell him you never activated it and he is free to sell it to someone else.

• 

  StarvingOat on 01/05/2018 - 08:08

  +1

  I have experience with paypal disputes.

  First contact G2A support and say the title is global while the key does not work in Australia. If they don't help, then open a paypal dispute with item not as described. The title clearly says global while mentioned the region lock at the bottom, which is misleading. Remember that while G2A may refuse to help due to their website being designed this way, Paypal will accept your argument that it was misleading.

  Mention in the dispute that you tried to resolve it with the seller, then G2A and finally have no choice but to involve Paypal in your dispute. Say that the title says global while the country lock is hidden at the bottom, you didn't realise until after you purchased the key that it was misleading.

  DO NOT UNDER ANY CIRCUMSTANCE say in the dispute you had change of mind or impulse purchase, you will be changing the reason for the dispute by including that. Only say item not as described.

  I have never done a dispute for a digital good before but as long as it's the same as a physical one, you should be fine. Try to include as much info as possible and the dates you contacted each entity. You'll be fine, Good luck.

• 

  o53djz7qTPY4der on 01/05/2018 - 08:36

  It clearly states it cannot be activated in Australia.

  Use a VPN.

  • 

    StarvingOat on 01/05/2018 - 08:47

    +2

    Can get his account banned possibly. Not worth for 1 game.

    • 

      o53djz7qTPY4der on 01/05/2018 - 09:29

      I've never had an issue.

• 

  bobbified on 01/05/2018 - 08:42

  Seriously, the OP screwed up by not reading the listing properly. The exclusions are quite clear in it.

  Had the seller created this post about buyer opening a dispute to get a refund, we'd all be telling him/her to point out to Paypal the fact that the exclusion was listed quite clearly.

  If a dispute is raised, OP should at least be honest with what has happened and instead of just giving half the facts!

  • 

    StarvingOat on 01/05/2018 - 08:48

    +1

    Remember that photo of Prince Harry wearing military fatigues and a high visibility vest? Saying global and putting exclusion in the same listing reminds me of that.

    • 

      bobbified on 01/05/2018 - 09:16

      Saying global and putting exclusion in the same listing reminds me of that.

      One could argue it's "global" with exceptions. Like the fine print in many other items. Except in this case, it's quite clear in the description.

      • 

        RandomFox on 15/05/2018 - 20:27

        In any situation the title should be %100 what you get. I'd be like selling a coin from 1980, but description saying 1990.

        Saying you will receive something different in the description would not make it ok, so neither should this situation.

        The seller could have been trying to trick buyers or a mistake, as much as the buyer COULD be partly to blame, either way the seller should take responsibility for their mistake/attempt fraud.

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  Ithinkimtheking on 13/05/2018 - 13:08

  After making a PayPal dispute, I asked for partial payment (half the amount paid) and had been successful in receiving funds. I am happy with this outcome. I am confused on what will happen with the code for the game now, will the seller still be able to use this?

  • 

    RandomFox on 15/05/2018 - 20:16

    It would still be yours, even though the seller could still re sell it (Though he would be risking it as he dose not know for sure what you might have done to the key.) I don't think he should have the right to re sell the key as you didn't get a full refund. I would consider the half refund more of an apology compensation for titling a non global key as being global. You could sell/trade or give it away.

• 

  RandomFox on 15/05/2018 - 20:09

  I had this scenario happen to me, as their "cannot/can be activated in the following regions" at the time quite easy to miss, I think is what happened.

  G2A seller did't care, so I ended up opening a PayPal case and got my money back.