Yamaha Dealer Swapping New Motorcycle with Old Stock after Contract Purchase

buy swap sell on 09/03/2018 - 12:14
Last edited 10/03/2018 - 14:03 by 1 other user

Hi All,

I am just about to pick up a new 2017 Yamaha mt07 motorcycle it was custom wrapped by the dealer.

The concern I have is the bike is not the same unit on my sales receipt. They tell they had to swap it for the one that had been there the longest because they have them financed. He assures me it's still a brand new bike 2017 model but they are actually made 2016 and that's how Yamaha works. He says it will still be registered as 2017.

Is this right? Or am I being given a shifty swap?. It's an authorised Yamaha dealer.

Advice appreciated, supposed to pick it up soon

Automotive

Comments

  • dcep on 09/03/2018 - 12:23

    https://www.ozbargain.com.au/node/365560

    "When selling the car the "model year" is somewhat irrelevant, it is the "build date" that matters. In your case you have a 2016 car"

    "Manufacturers bring out next years model before the end of the calendar year.
    As far as Ford is concerned you bought the 2017 model.
    However, as far as buying, selling and insurance is concerned - you bought a 2016 vehicle.

    Its a bit of a con but everyone benefits from it.
    You should have a gotten a good discount on the purchase price and all the extras of the 2017 model but will take a hit when you sell it."

    • spackbace on 09/03/2018 - 13:43

      WA sells off Compliance Date just fyi 😉

  • Cheeper on 09/03/2018 - 12:41
    +2

    What is on the contract of sale is what must be delivered.

  • buy swap sell on 09/03/2018 - 12:51

    Yes I agree but it's already had a custom wrap put on it.

    I have looked up the new vin online and it is still saying 2017 same as the other one. New vin is 2057 lower than the one on the contract

  • npc on 09/03/2018 - 13:04
    +5

    Sneaky Stealers;) Just ask them to provide exactly what you had paid for, vin must match the contract. You dont have to worry about their side of things.

    if dealer had applied a custom wrap to the wrong bike…hm… i cant see that being your problem either.

  • [Deactivated] on 09/03/2018 - 13:15
    +6

    They are trying to obfuscate the difference between build date and model year. Your model date would likely be an MY17 but it is built in 2016.

    They are under contract to deliver a 2017 build.

    Don't accept the bike. Don't accept any compensation. They will try to get you to accept a few hundred dollars for the difference. Don't fall for it.

    They know they're up for a big loss and probably disciplinary action. You can potentially get thousands. I'm not trying to promote being vindictive but they are crooks so don't let them get away by paying you cents on the dollar.

  • Gronk on 09/03/2018 - 13:32
    +3

    Technically, the swap bike is worth less.

    If they've put the VIN on the contract then you have every legal right to demand THAT exact bike.

    Stand your ground.

  • spackbace on 09/03/2018 - 13:45
    +8

    From a car sales point of view, they're doing the dodgy… To not get your ok before wrapping it, considering they changed the bike they sold to you is their problem.

    Ask for the one you bought or a refund. I wouldn't let them keep my business though.

  • blonky on 09/03/2018 - 14:10

    The 2017 model is very different to the 2016; 2017 has the quickshifter, better suspension, but visually, the twin headlights.

    I wouldn't be concerned if the bike was built in 2016 as Yamaha start producing their new models early, but if they're actually giving you a 2016 model then you have a problem.
    The former will still be a FY17 model even if the build date is 2016

    • dwillia on 23/03/2018 - 14:00

      you're thinking of the MT09 mate

  • buy swap sell on 09/03/2018 - 14:39
    +9

    Well I have been to the dealer and resolved it. It turns out the bike they wanted to give me was an 11/16 build where the one on the contract was a 2/17 build. I stuck to the contract and demanded I get the one in my contract. They tried everything to explain the situation and assure me it was the same thing but I explained when it comes to resale a buyer will be looking at the build date on the plate not the build date on the rego and therefore its worth less. I insisted they give me the correct bike and we compromised on them swapping over the wrapped parts (which is only the tank and fender) to the new bike so I can still have it today and they don't have to pay to get another bike wrapped.

    I am still unhappy with what they did and I will be sending a letter to Yamaha Australia. I also won't be going back there again not even for services.

    • Beanvee on 09/03/2018 - 14:58
      +2

      Which dealer?

    • KBZ on 09/03/2018 - 16:52
      +1

      Yeh can you name and shame the dealer so I can avoid, I'm planning on getting a MT09 in the near future.

    • buy swap sell on 09/03/2018 - 18:07
      +6

      North Star Yamaha North Lakes Queensland.

      I wanted to pick my bike up first before I named them. That bike and I will never be back there ever.

      Love the bike, disgusted with the dealer.

      • npc on 09/03/2018 - 22:06
        +3

        Thanks for naming, I was actually thinking about visiting this exact dealership in NL. Will avoid it now.

  • pegaxs on 09/03/2018 - 16:24
    +3

    LOL @ Shifty stealership offloading old stock.

    They had an old stocker model on the floor or in storage and cant move it. That bike would be financed by the dealer on a type of "interest only" loan. The longer it sits there, the longer it gains interest and the less margin they have on it.

    They saw an opportunity to move it and tried sticking it to you. It's good that you have the contract out for another bike.

    But, to be fair, the bike was probably still a '17 model bike options wise, so they would have been identical bikes. I would have taken the older stock one and renegotiated the deal for a far better price. That bike is burning a hole in their profits and the level of bullshittery that went on shows you what lengths they are trying to go to to get it shifted.

  • oscargamer on 09/03/2018 - 20:29

    your bike is already 2 years old

    when it comes time to sell it / trade it in, you will be hammered on price

  • jaypow on 10/03/2018 - 08:15
    +3

    I just read this comment thread and remembered I got tricked like this by a dealer years ago. Good move asking for advice in ozbargain. I'm so impressed that all these members jumped in to help with good positive advice instead of the patronizing crap you receive on some sites.

  • buy swap sell on 10/03/2018 - 08:32
    +2

    Yes I am very grateful for the support advice and assistance I received on Ozbargain. I got a good result by getting the first bike that was on my contract. I have also wrote to Yamaha Australia and left reviews for the dealership to try and warn other people of this sneaky trick.

    Buying a new car or motorcycle should be an enjoyable experience and this was definitely not that.

  • buy swap sell on 18/03/2018 - 17:24

    A complaint to Yamaha Australia achieved nothing, it was palmed off as a miscommunication in the dealership. Very disappointing Yamaha, I thought an international company would be more concerned but obviously not.

    • pegaxs on 18/03/2018 - 19:30
      +1

      That’s a bit disappointing from Yamaha Aus, but at the end of the day, there is not much more they could do. You ended up getting the bike you wanted. The least they could have said was “thanks for letting us know, we will investigate it” and even if they did nothing about it, at least it’s a better response than what you got.

      The best part is, if this is a new bike, you will be sent an owners satisfaction survey on your purchase and how it all went. This will be your time to shine and really slam your foot up the arse of the dealer. Yamaha Aus will take much more notice of an owners survey than an email. Dealers are rewarded for better customer satisfaction, poor customer feedback forms usually result in “please explains” and/or a dip in their dealer score.

      So, you may still end up having the last laugh…

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