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[Instore] Google Pixel 2XL $59/Mth: 15GB, 2 Year Contract + Free Google Home Mini (New Customers, Port-in) @ Telstra / JB Hi-Fi

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[Instore] Google Pixel 2XL $59/Mth: 15GB, 2 Year Contract + Free Google Home Mini (New Customers, Port-in) @ Telstra / JB Hi-Fi
Go to Deal
Kikiriki on 28/02/2018 - 14:35 telstra.com.au (19481 clicks)
Last edited 01/03/2018 - 12:19 by 3 other users

Availability:

Telstra - In Store & Online Chat (New, Port-In customers only)
JB Hi-Fi - In Store (Details here, thanks nismo)

Mod: The above information is gathered from reps. Note that some existing/upgrading users were able to obtain the deal via Telstra online chat, however from what we've been told they aren't authorised to offer such a deal so don't expect to receive this.

Mod 2: Users purchasing in store (not online), have reported receiving a bonus pair of earphones. Thanks KLoNe

If you have successfully claimed this offer please share your results as to where / which store you successfully purchased from.

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closed Comments

  • Zaenille on 10/04/2018 - 20:23
    +1

    Got it from Telstra Subiaco. $59 with earphones and Google Home Mini. Live chat also honored and gave me $10 off for a total of $49 per month. Didn't try for the extra 5GB as I don't really run out and not too keen on pushing live chat even more.

  • forrest_1001 on 10/04/2018 - 20:49

    Having trouble to sign up for the deal with $10 credit applied, all operators I talked to refused to apply the credit. How do you still get it ? After signed up for the deal ?

    • follow on 10/04/2018 - 21:25

      after signup

    • Yoga on 11/04/2018 - 21:29

      Have a read of the comments by anthoneeyz on the previous page of this thread. It might assist you.

  • Mewinneryay on 11/04/2018 - 09:39
    +5

    Just thought I would share the deal I got in appreciation of this ongoing thread.

    I was originally with Telstra on a $49 BYO plan so I was sceptical at first that it would work.

    I ported out to Vodafone for a week and tried Telstra chat to get the deal.

    After much back and forth I was told I would get the friends and family deal except without the headphones and mini but termination fee would apply.

    • Received bundled Pixel XL 2 with headphones and home mini
    • Requested and received waiver of termination fee of $190 via Live chat
    • Requested and received 5 extra GB for signing up to Telstra
    • Requested and denied (at first) $10 credit but received extra 5gb because my plan was not eligible for $10 credit
    • Requested and received via Live chat $10 credit

    Tldr

    I'm now on $49 plan with 25gb data for 24 months
    Google pixel xl + home mini + earphones
    Waived termination fee

    Thanks OP and Telstra

    • s313 on 11/04/2018 - 09:46

      hi.i have been trying..can you pm reference number.thnx in advance.

    • bruc3 on 11/04/2018 - 10:45
      +1

      Lucky you, got 25gb data, think this was definitely the exception.

    • Gloriaaa on 11/04/2018 - 13:38

      I would also appreciate it if you could PM me the reference number

    • forrest_1001 on 11/04/2018 - 14:10

      Can I please get the reference number as well ?

    • staryknight on 11/04/2018 - 16:17
      +3

      this is epic, especially the termination fee waive.

    • gadget on 11/04/2018 - 19:02

      So how many times did you have to go through live chat to get all this? Do they keep records of 'serial' chatters?

    • R3XNebular on 11/04/2018 - 23:08

      Mate no luck either, could I get a reference number. Cheers

      • Sydney11 on 12/04/2018 - 01:02
        +3

        I too had to jump through many hurdles to get the deal. It does require time, patience and determination

        • $200 JB Hifi Giftcard
        • $49 monthly plan
        • 20GB
        • Google Pixel 2 XL
        • Google Home Mini
        • Earphones

        The Telstra consultant even asked me for "my friend's" contact number to verify which plans and discounts he was offered. I simply replied "I'm sorry, I cannot give you my friend's mobile number. It's a private number. As a Telstra customer myself, I also don't want anyone to access my account or details of my plans without my authorisation. I hope you understand where I am coming from."

        His reply: Yes of course. I will see what I can do.

        1 minute later

        His reply: I have spoken to my Manager and he has approved your 10 dollar discount and Bonus Data.

        Just don't take No for an answer. It can be very frustrating at times, the irony that Telstra is in the "Communication" business and yet it seems none of its Departments/Employees are communication with each other. Everyone is saying something different. Keep trying if you are determined to get the bargain deal. Good Luck

        • Mewinneryay on 12/04/2018 - 05:49

          This, it's a bit of luck but mostly it's staying firm and if you aren't getting any luck with the responder, try another.

          In some of the cases I didn't ask for a reference number but I have kept a copy of the transcripts, so pm me if you want to have a read.

        • follow on 12/04/2018 - 09:20

          How'd you get the$200 bonus?

        • R3XNebular on 12/04/2018 - 09:53

          @TarquinOliverNimrod: also interested in the $200 bonus…

        • Sydney11 on 12/04/2018 - 10:00

          @TarquinOliverNimrod:
          @R3XNebular:
          $200 JB Hifi Giftcard https://i.imgur.com/fh8cgkC.jpg

          I ported in my mobile number at JB Hifi to Telstra's Mobile BYO $49 plan + 25GB + $200 JB Hifi Giftcard (see image link) .
          Then I contacted Telstra to change my plan to get the free Google Pixel 2 XL, Google Home Mini, Earphones, -$10 monthly discount and +5GB monthly data bonus and just kept my $200 JB Hifi Giftcard.

        • John Kimble on 12/04/2018 - 10:12

          @Sydney11: Nice work! But you would now be on a 24 month contract right?

        • follow on 12/04/2018 - 10:21

          @Sydney11: oh bit risky lol. Was it easy to do?

        • Sydney11 on 12/04/2018 - 10:27

          @John Kimble:
          I believe so. Yes I "ought" to be on a 24 months contract Family and Friends $49 plan.
          But I checked my Plan on MyAccount Online, it's still showing 12 months contract $59 plan….. idk, maybe it will get updated next month, when the actual bills arrives.

          With Telstra, it's hard to get a straight answer. The answer changes depending on who you speak to at Telstra. Just have to be diligent and keep all my Transcripts/SMS/Written proof of what has been represented to me to avoid any issues in the near future.

        • John Kimble on 12/04/2018 - 10:28

          @Sydney11: mate, if you stay on 12 months that would be insane (moreso).

        • Sydney11 on 12/04/2018 - 10:51
          +1

          @TarquinOliverNimrod:
          With Telstra, nothing is ever Easy.

          To reduce my risks, I just have a written transcript from a Telstra representative clearly stating that I will be able to upgrade my plan from JB Hifi Mobile BYO $49 25GB plan to Telstra Family and Friends $59 plans includes a Google Pixel XL 2 64GB, Google Mini Home and Earphones at no additional fees whatsoever. I got the -$10 discount and +5GB data bonus separately.

          Then it's just a matter of sticking to your guns and knowing what you are worth as a customer. Viola! All the "No" that Telstra will throw at you will turn into "Yes"

        • biiggggbaaad on 13/04/2018 - 09:15
          +1

          @Sydney11:

          Hi Sydney11, could you please kindly pm a written transcript for upgrade things to me? Many thanks!!

          and btw how you get the pixel xl 2 and google mini ? I tried to ask Telstra online chat but they keep saying they don't have any stock and asked me to go to store to get it. cheers.

        • Sydney11 on 13/04/2018 - 16:01
          +1

          @biiggggbaaad:
          Sent. Dealing with Telstra, is not for the faint hearted. It takes time, patience and determination. Depends on how badly you want this bargain? If you really want it, then just keep trying.

        • robert220 on 14/04/2018 - 01:08

          @Mewinneryay: If you could PM the transcript that would be great :)

        • robert220 on 14/04/2018 - 01:10

          @Sydney11:
          If you could also PM m Sydney11 that would be much appreciated! :) Seems they're clueing onto this

        • Sydney11 on 14/04/2018 - 10:50

          @robert220:
          Doesn't seem to allow me to "Start a Private Conversation with you" (Private Message). Check your settings. Did you tick the box to "Allow private messages"?

          "Check this box to allow users to initiate private conversations with you. This does not affect existing conversations."

        • robert220 on 14/04/2018 - 12:13

          @Sydney11:
          Sorry, I have that enabled now if you could send through that would be great! Cheers

        • MrBlueSky on 15/04/2018 - 17:30
          +1

          Thanks for the great idea!

          I was also able to get this deal, but as you said it took a bit of convincing. In the end I was able to get the deal that I wanted from LiveChat. I took that into the store and went from there (going to JB first, then Telstra later that day). Telstra staff were not too thrilled but eventually put it through, JB HiFi were consistently great though.

          One minor headache was that the Telstra system wouldn't put the $10 discount through in the same transaction as the phone and plan. They said they'd do this later. If they don't, I can go back later. Expecting that my first 1 or 2 bills will be a mess. Fortunately I got a copy of the signed contract at $49, even if the system didn't accept it.

          Again, killer idea Sydney11.

        • biiggggbaaad on 15/04/2018 - 18:11

          @MrBlueSky: luck you mate, I went to a Telstra store after sign up a 49 byo plan in jbhifi in Marion fo SA, they said they don't do it anymore….btw which store you got it ? any chance in SA? lol. thanks for sharing anyway.

        • MrBlueSky on 15/04/2018 - 23:23
          +1

          @biiggggbaaad: PM sent :)

        • Chiquito on 16/04/2018 - 00:58
          +1

          @Sydney11

          If you could also please pm me the transcript it would be much appreciated. This is a great!

        • Xcblue on 16/04/2018 - 09:00

          @Sydney11: can you please pm me the transcript too. :)
          Thanks

        • biiggggbaaad on 16/04/2018 - 10:47

          @MrBlueSky: cheers mate:)

        • Sydney11 on 16/04/2018 - 16:48
          +1

          @Chiquito: Transcript sent
          @Xcblue: You need to tick the box "Allow Private Messages" under settings. "Check this box to allow users to initiate private conversations with you. This does not affect existing conversations."

        • JLTED on 16/04/2018 - 17:19

          @Sydney11:

          Hi, can you please PM the transcripts to me? thank you very much!

        • Sydney11 on 16/04/2018 - 17:21

          @JLTED:
          You need to tick the box "Allow Private Messages" under settings. "Check this box to allow users to initiate private conversations with you. This does not affect existing conversations."

        • JLTED on 16/04/2018 - 18:14

          @Sydney11: updated. thanks

        • Sydney11 on 16/04/2018 - 18:16

          @JLTED:
          Sent

        • bjaket on 17/04/2018 - 21:25

          @Sydney11: Would really appreciate a copy of that transcript too if you don't mind :) thanks!

        • POWERevolution on 18/04/2018 - 01:22

          @MrBlueSky: please pm me that store too. TIA
          @biiggggbaaad how did u go…any luck?

        • Sydney11 on 18/04/2018 - 01:47

          @bjaket:
          sent

        • Alicepanda on 19/04/2018 - 00:28

          @Sydney11: Hello just wondering if possible to ask you send the written transcript for upgrade things to me? Or the emails that u receive saying the 59 byo with no extra charge?
          Many thanks

        • Sydney11 on 19/04/2018 - 10:28

          @Alicepanda:
          Transcript sent.

        • quiche-k on 19/04/2018 - 13:31

          Hey @Sydney11 would love a copy of the transcript please.

        • Sydney11 on 19/04/2018 - 14:16

          @quiche-k:
          Transcript sent

        • 819mac on 20/04/2018 - 10:58

          @Sydney11: could I please get the transcript as well?

        • Sydney11 on 20/04/2018 - 11:03

          @819mac:
          Sent

        • 819mac on 20/04/2018 - 15:37

          @Mewinneryay: Could I please get a copy of the transcripts for reference?

        • cacique on 23/04/2018 - 12:27

          Hi @Sydney11 can I please get a copy of your transcript? My one year Kogan expires this week and i need a new phone! Cheers

          Sydney11

        • akj on 25/04/2018 - 11:22

          Hi @Sydney11, can you please PM a copy of your transcripts too?
          Thanks!!!

        • Sydney11 on 25/04/2018 - 11:44

          @akj
          @lowrider88
          Transcript Sent

        • Kkuba on 26/04/2018 - 23:03

          @MrBlueSky:

          Hi MrBlueSky, can you explain how this works? Do you simply carry in the transcript into a store and say 'this is what I was offered online, during chat, please provide me this offer?"

          Does it work in JB and in Telstra store?

          If so, could you please PM me the transcript?

          Really trying hard to get this deal.

          Cheers!

        • MrBlueSky on 03/05/2018 - 19:32

          @Kkuba: PM Sent.

          Long story short, yes just take the transcript in. I printed the version from my Gmail. This had fancier formating than my backup copy-paste version. You'd probably have to make your own transcript as I doubt they'd honour mine. I gave you some tips on what to aim for though :)

          FWIW it seems like they might have cracked down since, based on the above. Best of luck though!

  • gadget on 11/04/2018 - 14:00
    +2

    Thanks to the community - got my $49 today!

  • pyramid on 11/04/2018 - 19:55
    +2

    Winner - I'm now on $49 plan with 25gb data for 24 months
    Google pixel xl + home mini + earphones…

    • gadget on 11/04/2018 - 20:58

      Well done! How many live chats did it take?

      • pyramid on 11/04/2018 - 21:10

        5-6 chat and 2-3 calls…

        • gadget on 11/04/2018 - 22:38

          Lol that's some serious effort!

    • Yoga on 11/04/2018 - 21:24

      How did you make it from 15GB to 25GB. (Most on here only get a 5GB bonus)

      • pyramid on 11/04/2018 - 23:55

        I have existing Telstra home phone bundle hence extra 5gig.

        • tinx on 17/04/2018 - 16:33

          did u ask for 5gb because your home phone bundle separately?

          i too have telstra home phone and broadband.

    • R3XNebular on 16/04/2018 - 21:32

      Has your data actually reflected as 25GB? 3 different operators said I would get 25GB now they are back tracking on all the live chats saying they cant give it to me….

      • pyramid on 16/04/2018 - 22:25

        Yeah it does.

  • rhimes on 12/04/2018 - 12:05

    I can't seem to get anyone on chat to agree with this. anyone got a transcript?

    • sandman87 on 12/04/2018 - 12:17

      See above. Some people already have accounts with telstra which entitles them apparently to more data.
      I think the best you can hope for is a $10 credit per month and an extra 5gb of data.
      As mentioned earlier, speak to billing through the online chat and get it confirmed in writing by saving your chat log, that you will get the $10 credit applied AFTER signing up to the $59 per month deal. Once you have the deal you will have a reference number you can give to the billing department through online chat. Then you will likely be able to get the $10 credit applied. Remember though, you are dealing with telstra… your outcome may vary

      • rhimes on 12/04/2018 - 13:13

        That's what I'm finding - I've only done three chats so far, but I can't seem to find anyone even willing to agree to the $10 credit - I've not even bothered asking about data yet.

    • Lukian on 12/04/2018 - 16:18

      First rep offered me the $10 straight away, I just asked for "port in bonuses".
      Rep claimed it was either the $10 discount or the 5GB bonus, but trying a different route for that.

      • Lukian on 12/04/2018 - 18:01

        Edit: first phone rep fixed up my 5GB (on all services, but shared on the two Go plans I ported in today). 30min call.

  • thorpef1 on 12/04/2018 - 15:29

    Does anyone know if this deal is valid to a certain date.
    Im looking to port out my work number to a pre-paid sim and then back to Telstra on this plan.

    I just dont want the deal to disappear over the next 2 weeks it will take to port out and then back

    • John Kimble on 12/04/2018 - 15:33

      30th April. It says at the top also.

      So many conflicting reports of porting eligibility and time frames it's not funny!

    • heybuz on 12/04/2018 - 15:33

      30th of April it said instore

    • thorpef1 on 12/04/2018 - 15:34

      Ah perfect.

      Thanks guys.

      I better get on that port out straight away then :)

      • gadget on 12/04/2018 - 15:46

        Better do it quick- according to the shop I bought it from it's also subject to stock being available.

  • SuperSonic on 12/04/2018 - 18:57

    Is the google pixel locked to Telstra network and how much can it be sold for ? Also does the plan include calls to india ?

    • gadget on 12/04/2018 - 20:07

      no, and no international calls included either

      • Somu on 12/04/2018 - 20:17

        The $79 plan has international calling included. But its way more expensive in the end :D

  • sandman87 on 12/04/2018 - 20:11

    Had a really positive chat with Shweta through the online chat. Confirmed that $10 port in credit would apply to this particular deal. Has provided me with a reference number. Once I get my phones tomorrow and the credit applied, Ill share the reference number with you all

  • R3XNebular on 12/04/2018 - 20:17
    +2

    Was able to get $49 and 25GB as well.
    Instore was unable to apply the $10 discount however applied 5GB data.
    Went home armed with my earlier live chat that promised $10 discount and 5GB data…
    Jumped on live chat and they applied the $10 discount and additional 5GB data making it 25GB data.
    Yet to reflect on my data, showing 20GB but was told will be 25GB within 24 hours.
    Think this is the best route to confuse Telstra into giving you the 25GB if you don't have an additional service.
    You're only meant to have 25GB if you have another Telstra Service…

  • SuperSonic on 12/04/2018 - 20:47

    i just chatted to Telstra and am told the plan ended in feb how did u guys get it tips please ?

    • John Kimble on 12/04/2018 - 20:52

      It's in store only at JB Hi-Fi. Did you even read it?

      • SuperSonic on 12/04/2018 - 20:53

        thanks mate whats the exact JB Hi-Fi deal

        • Yoga on 12/04/2018 - 21:07
          +1

          Towards the top of this page you will see "JB Hi-Fi - In Store (Details here - thanks nismo)". Click on the Details here link.

  • SuperSonic on 12/04/2018 - 20:57

    is the mobile locked and how much can i expect on selling it ?

    • pyramid on 12/04/2018 - 20:58

      Unlocked. Going for approx $1000 but depends on buyer n seller

  • Corapmafya on 12/04/2018 - 22:46

    Inquired about the $10 discount on this plan to get a transcript to take in store. This is what I got instead. They are obviously cottoning on to this and are being instructed on how to respond. I don't want to sign up to a contract and have the discount taken off later down the line.

    Thank you for bringing this up with us. The porting in discount of $10 is not eligible on the Family and Friends plan for the Pixel 2 XL 64GB.

    It is a fixed price of $59/month with 15GB data allowance, unlimited calls and sms within AUS for 24 months term

    And the offer is only for PORT IN Customers.

    The Port In Discount of $10 is only applicable for Large and Higher Go Mobile PLUS Plan with Device repayment option.

    I understand you heard that news, however, anything you hear outside our Telstra Site are not legitimate

    And if someone get the discount, I'd also like to inform you that we have a dedicated team who monitors the provisioning of the order to ensure these incompatible credits aren’t being applied

    He will be contacted by the provisioning team about the removal of the incompatible credits that was applied on the account.

    • bruc3 on 13/04/2018 - 14:05

      Yep, I signed up a plan and got discount and data applied no worries. The next day I got a 2nd plan, but online chat told me it cannot be applied to my new plan.

      After a while of arguing and telling him I signed up the same deal the day before, he finally allowed me to get it.

  • thebiggestfudge on 13/04/2018 - 08:37

    Sorry if this has been asked before, but what's the order to do this in? I'm not a Telstra customer.

    Is it:
    1. Buy bundle from JB, then get on Telstra chat (billing right?) to ask for the $10 and 5GB?
    or
    2. Ask about $10 and 5GB on Telstra chat, then take that transcript in to JB??

    Again sorry if it's been outlined somewhere, I've trawled through 17 pages of comments and it's still not clear to me.

    • sandman87 on 13/04/2018 - 09:17
      +3

      Buy in store, then go to online chat and speak to the billing department. Ask first if they have any port in deals. Try not to mention what plan you got and just give them relevant numbers like an order number. They're starting to cotton on

  • forrest_1001 on 13/04/2018 - 16:00

    Bite the bullet and signed up for the deal. However, I got difficult with online chat to get either $10 or 5GB. Seems like they're all alerted now. Anyone has any luck recently ?

    • pyramid on 13/04/2018 - 16:14

      Keep trying..at the end call their billing team mentioning that $10 credit is available for port in customer and lots of people are getting it…if they don't budge, demand to speak with complaint manager..but yes this is long process ….

    • thebiggestfudge on 13/04/2018 - 19:02

      I got the phone from JB. Just got off first attempt with Telstra chat and got knocked back for the $10 discount, they're definitely giving hard "NO's". They had a scripted response about the F&F Go Mobile plan being a premium something or other and said system wouldn't let them do it. I will try again tomorrow.

      I did however get 5GB data just straight up saying "how about 5GB extra data then". He must've felt sorry for me after giving the discount to countless others before me.

  • SuperSonic on 13/04/2018 - 20:25

    Is the JB $200 voucher still available and any idea how to make most of it or encase it ?

    • John Kimble on 13/04/2018 - 21:27

      Encase it?

      • follow on 14/04/2018 - 06:15

        Yeah man, if you sell the phone package for $1000, with the$200 voucher you're essentially making a profit from this deal. Gotta put it up on the wall.

  • SuperSonic on 13/04/2018 - 21:32

    Sorry En cash got spell checked to encase

  • SuperSonic on 13/04/2018 - 22:39
    -3

    Sorry En cash got spell checked to encase

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