I had my car serviced at the Ford dealers for several years. They charged me for a service (Roadside Assistance) that I didn't get. Ford emailed me recently and said we have $55 for you and it's an entitlement to an eGift card.
What do I get when I cash it in for an eGift card. How does the shop know I have an eGift card? Do I need a mobile phone for this? I would probably get a Woolworths card and give it to the missus to use on groceries.
What did Ford say when you asked them?