I bought a Samsung 8 series television online from thegoodguys store and picked it up from Moorabbin store. At the time of purchase i inquired about price guarantee and they said if the price goes down within 30 days and if it is exactly same model and everything else is same as is, then they would beat the difference by 120%. I happily left the store with my television. Few days later I found the same television cheaper by $260 and also includes free shipping worth $50 and everything was exactly the same.
I rang thegoodguys store and requested to match it and emailed their customer care as well, but no response. In order to make you go away the store would put you on hold for longer and longer time just to make you end the call. The customer care would not respond to the emails for days sometimes upto 10 days.
The store would answer the call and put through to manager immediately only if it is involving sales rest they will deliberately hold other customers just to make them give up.
One day i decided to wait as much time as possible and the store manager would simply say, they are brick and mortar store and we can't match it and they can't take my return and would not allow me to buy it from another store as well. If it still ask them for return, then would charge 20% restocking fee which is not listed on their website and neither whatever they tell orally.
Emailed ACCC about all these and awaiting for reply.
Mean while if you ever had such an experience how would you deal with it? Please advise.
Who was the company/business offering the lower price? GG will only price beat businesses specifically listed as their 'approved retailers' on their website.