I'm hoping the investigators at ozbargain will be able to help. I've checked my bank account today and there is an odd, pending transaction from helpdeskmusctmx.com for $131.00. I can't find any details relating to this merchant. I know I haven't entered my card details anywhere unknown/new recently. I've cancelled card and will lodge a dispute with bank, but looking for any further information on how this has happened.
Thanks!
Unauthorised Transaction - Cannot Find Merchant Details
LPotofgold on 23/01/2018 - 17:00
Comments
I've made a couple of online purchases but through PayPal. The card is linked to PayPal and also google, but nothing under history for either.
The round figure/Ozzie seller makes sense, thanks.
This is the info from the whois. Not sure if it will be useful though.
REGISTRANT CONTACT
Name:Alice Brent
Organization:Vital Industry Limited
Street:33a Eastbury Road
City:Watford
State:Hertfordshire
Postal Code:WD19 4PU
Country:GB
Phone:+44.1138680433
Email:[email protected]We had something similar happen. The statement just said infodeskdiow.com and had a similar value. I went to the site and tried calling the number but it was not valid. We called the bank and told them there was a fraudulent transaction on our account and lodged a dispute. The bank (Heritage) must have had issues following it up too as it took around 12 weeks and 8 branch visits for them to reverse it (although that could have been Heritage being useless)
Despite all this we still have no idea what happened.
is this on credit card or debit card ?
It's a debit card.
Thanks, helpful info. I'll definitely be lodging a dispute, but (according to bank website) I have to wait for the pending transaction to finalise.
Sorry it took so long to get your money back.
Website is hosted in Russia consensus = Scam
Talk to fraud department at you're bank, if they used CC they usually refund money and then it's up to them if they want to pursue
Damn - I really hate it when merchants use a meaningless description on their credit card machine.
For example - my local Dominos has 'Ghadvi Nominees' or similar. Its only because I go there so often I know what the hell that is.
Why can't they just use 'Dominos Karawara' or similar?Probably because that's the name of the trader. Worse still if a whole group of businesses use one trading name.
I agree. I've spoken to my bank about this and have suggested that allowing merchants to use these obscure names (i.e. nothing to do with the trading name) just increases the problem of fraudulent transactions. I've reached a point where unless I 100% know the origin of a transaction, I'll just have the bank knock it back.
The transaction amount of $131 is quite unique and you should be able to know if you definitely haven't made such a payment. Report it t your bank and let them take care of the rest. I wouldn't even worry about who that merchant really is.
Dear PotOfGold,
You must have recently requested some FREE SAMPLE and only pay shipping of about $4.95 without reading Terms and Conditions. In doing this you have signed up for Monthly supplies of Beauty cream or Pills on Direct Debit.
Solution: Count your loses and call your bank to cancel your card and issue you a new card and PROMISE to never request FRRE SAMPLE in exchange with your CARD Number without reading T&C through INTERNET….
I can't believe how many people fall for the FREE SAMPLE trick.
Take care
ArizThanks Ariz, I am aware of such scams and would never order random samples/hand over card details in such a situation. But your comment is rather specific - is this based on the merchant name?
Sure you haven't bought from some business trading under an obscure name? Is there any foreign transaction fee? The fact that it's a round figure suggests that it's an Ozzie business.