Faulty Discontinued TV

Strahany on 19/01/2018 - 01:28

I purchased a 48” 4K JVC TV from Big W during their 2016 Boxing Day sale for ~$326. It has been replaced once due to a faulty panel, and the same faults are beginning to arise on this replacement model (albeit lasting much longer than the original). I can put up with the faults as they’re intermittent, however something may need to be done shortly.

The model that I have is no longer available at Big W, so I have a question regarding returns in this instance. Obviously this was a really good deal, and I am concerned that I will only be able to get a refund which will not be sufficient to purchase a replacement. Is it at all possible to receive a replacement that is a similar model, or am I just out of luck and will have to put my OzBargain hat on to find the next best deal?

Thanks in advance.

Electrical & Electronics

Comments

  • airal3rt on 19/01/2018 - 01:53

    Wow that sounds hella cheap for a 4k 48" TV

    • aidhan on 19/01/2018 - 01:58
      +4

      Maybe that's why it keeps failing…

    • Seraphin7 on 19/01/2018 - 11:54

      JVC.

  • AdosHouse on 19/01/2018 - 02:25
    +2

    I don't know if I'm going to be the only one, but this is once that I would say that the ACL will not back you up.

    Did it only have a 1 year warranty? If so, that is now over. And I personally would interpret that the TV has lasted a "reasonable" amount of time, going by the price you paid for it. I mean, seriously, 48" 4K TV for $326?? That's like buying a $5 iron and hoping it lasts.

    • ESEMCE on 19/01/2018 - 08:14
      +6

      No matter the price, there is an expectation that a new TV last more than 1 year.

    • djkelly69 on 19/01/2018 - 09:15
      +2

      I don't believe it is reasonable for a TV to only last a year, regardless of price.

  • thatonethere on 19/01/2018 - 06:54
    +1

    They seem to sell a newer model - so fairly likely if they can't fix/replace with the original model they will give you that.

    • Aniseed Steed on 19/01/2018 - 09:28
      +1

      That's what JB HiFi did when a TV I bought from them developed a fault a few years later, and could not be fixed under warranty. They replaced it with an equivalent model, of a different brand, as the original TV had been discontinued.

  • RockyRaccoon on 19/01/2018 - 08:40
    +3

    Have you discussed this with BigW. That would be the best first step, then see what they say. You might be surprised.

  • vinni9284 on 19/01/2018 - 10:27

    I have the same TV and it's been going strong thus far.
    If it "eventually" dies, I'll flog it off on Gumtree for $50 and buy a real UHD TV.
    For $326, you are not going to get a revolutionary product by any means.
    However I do understand your rationale and expect some decent lifespan from it.
    TBH, I would shop for a real UHD TV, LG's etc as they are now ~ 55" entering the <=$1000 mark. That's if you can afford it
    The JVC is a dumb TV and has poor image quality IMO, but not bad for a PC monitor.

    Ironically it has all the bells and whistles, 4K 60p 4:4:4 8Bit however no HDR/Smart/Wifi.

    Cheers

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