Moved to Forum: Original Link
Tried adding 2 to cart, total was $0, however I couldn't proceed to payment. Added another one, promotional code was applied automatically. Total $78 for 3.
Edit: Add the cheapest item you can find (easternculture found sim card) and complete payment
Mod 8/1: Users who purchased 3 for $78, 2 for $8 or similar combinations have had their orders cancelled during the past week. Refunds have started today. Moved to forum as a confirmed price error.
Probably because everyone else also ordered the SIM card. Lets hope they don't cancel the Minis and charge $8 to deliver the $2 SIM.
I did not know you could split orders like that. Thanks for teaching me something new!
@marketingpolice: completely separate orders
Just did one for pick up and once for delivery to cover both in case one or the other got through.
Mine also says backordered and still shows in my order history. Didn't get the Sim, but paid $10 for my shipping due to being in a country area. Not expecting anything to come of it though.
No cancellation email here yet. Have made two different orders and haven't heard anything back except the automated confirmation email.
Looking forward to my Telstra SIM card π
Damn missed out says temporarily unavailable
Price has been fixed as I had some still in my cart but it doesn't take off any discount so the 2 for $78 has been stopped. My order says it is backordered but don't have much hope it being honoured.
Another family member has no order history and a friend has backordered and then it disappeared.
Got a "Tax Invoice" which says "Order Cancellation Fee" as the description and -$8.
It then says at the bottom "*A cancellation fee may be charged upon cancellation of any sales order for reserved goods."
Does this mean they're pocketing the $8?
But you didn't cancel it though. TGG is dodgy
No, definitely didn't cancel it.
If they do just open a PayPal dispute or a credit card charge back
Yes, I'll have to if they don't refund me.
Wish they would at least honour the 3 for $78
OK, SO i just received the ready for pickup email. sent wife to give it a try. will let you guys know if i am lucky or i am "in trouble". lol
Friend's pick is backordered as is their extra item. Be interesting to see what happens.
UPDATESοΌi am in trouble now, wife is angry that i asked her drive 30 mins for nothing. and from TGG side, order will be cancelled. in store staff did not mention anything else as they sure do not have further info.
I hope your dog is clean and not smelly because you will be spending the night sharing its kennel :p
Spoke to my local Good Guys store and they have been told not to process these due to the website error.
"Professional Shoppers" :P
No cancellation email yet, I wonder if they'll bamboozle themselves because my postage wasn't $8 like everyone else… May the $5 home minis live on ;)
Haven't had anything yet. No cancellation, nothing. But I ordered mine at 1:47am. I bet there were alot of orders placed between what midnight and say 3am?
Email from TGG just sent
Just got the email too
Hi XXX,
We have identified a technical issue in our website cart which means your online purchase of the (2 for the price of 1) Google Home Mini offer has been charged incorrectly.
Information about the status of your web order will be sent to you tomorrow, Tuesday January 2nd, 2018. In the meantime we are unable to progress your order any further. This includes all Click and Collect orders.
As you saw online, the purchase price for the Google Home Mini on the product page was $78 when you added the item into your cart on January 1, 2018. The offer for a Bonus Home Mini was limited to one per transaction as per the offer artwork. Stores trading will be able to help any customer make a purchase under these conditions through the rest of the day.
Sincerely, The Good Guys.
Just got this mail from them
We have identified a technical issue in our website cart which means your online purchase of the (2 for the price of 1) Google Home Mini offer has been charged incorrectly.
Information about the status of your web order will be sent to you tomorrow, Tuesday January 2nd, 2018. In the meantime we are unable to progress your order any further. This includes all Click and Collect orders.
As you saw online, the purchase price for the Google Home Mini on the product page was $78 when you added the item into your cart on January 1, 2018. The offer for a Bonus Home Mini was limited to one per transaction as per the offer artwork. Stores trading will be able to help any customer make a purchase under these conditions through the rest of the day
Got it too for all my orders. No apology or nothing.
yeah that is rude!!
Iβll never buy from TGG again!
LOL
Damn just received this. No mention of refund as my CC via PayPal has been charged.
Hi,
We have identified a technical issue in our website cart which means your online purchase of the (2 for the price of 1) Google Home Mini offer has been charged incorrectly.
Information about the status of your web order will be sent to you tomorrow, Tuesday January 2nd, 2018. In the meantime we are unable to progress your order any further. This includes all Click and Collect orders.
As you saw online, the purchase price for the Google Home Mini on the product page was $78 when you added the item into your cart on January 1, 2018. The offer for a Bonus Home Mini was limited to one per transaction as per the offer artwork. Stores trading will be able to help any customer make a purchase under these conditions through the rest of the day.
Sincerely, The Good Guys.
Hopefully the vouchers will flow tomorrow.
Just have received the following email -
β We have identified a technical issue in our website cart which means your online purchase of the (2 for the price of 1) Google Home Mini offer has been charged incorrectly.
Information about the status of your web order will be sent to you tomorrow, Tuesday January 2nd, 2018. In the meantime we are unable to progress your order any further. This includes all Click and Collect orders.
As you saw online, the purchase price for the Google Home Mini on the product page was $78 when you added the item into your cart on January 1, 2018. The offer for a Bonus Home Mini was limited to one per transaction as per the offer artwork. Stores trading will be able to help any customer make a purchase under these conditions through the rest of the day.
Sincerely, The Good Guys.β
Just received an email from good guys:
Hi Xev,
We have identified a technical issue in our website cart which means your online purchase of the (2 for the price of 1) Google Home Mini offer has been charged incorrectly.
Information about the status of your web order will be sent to you tomorrow, Tuesday January 2nd, 2018. In the meantime we are unable to progress your order any further. This includes all Click and Collect orders.
As you saw online, the purchase price for the Google Home Mini on the product page was $78 when you added the item into your cart on January 1, 2018. The offer for a Bonus Home Mini was limited to one per transaction as per the offer artwork. Stores trading will be able to help any customer make a purchase under these conditions through the rest of the day.
Sincerely, The Good Guys.
Yep, just got the email. Damnit. Well I want a full refund then. That was fun for about 12 hours!
Yep. Cancelled. Chick in the photo looked pretty chipper though.
Just got this email from TGG:
Hi P1xellat3d,
We have identified a technical issue in our website cart which means your online purchase of the (2 for the price of 1) Google Home Mini offer has been charged incorrectly.
Information about the status of your web order will be sent to you tomorrow, Tuesday January 2nd, 2018. In the meantime we are unable to progress your order any further. This includes all Click and Collect orders.
As you saw online, the purchase price for the Google Home Mini on the product page was $78 when you added the item into your cart on January 1, 2018. The offer for a Bonus Home Mini was limited to one per transaction as per the offer artwork. Stores trading will be able to help any customer make a purchase under these conditions through the rest of the day.
Sincerely, The Good Guys.
Dang. Just got the cancellation email. No apologies. Where's the $10 voucher?
Why do people keep posting the same generic email from TGG?
Do they somehow think their email is special and tailored for them?
Do they somehow think their email is special and tailored for them?
Well, it did have my name on itβ¦
My email had your name on it also.
Haha I know right
Lol
I posted it first :D
That's what they all say … π
They think they are godsend XD
Because some people keep reading them. π
Yep, Iβve just received the email too. Given I didnβt even know what it was I had bought Iβm not too crushed. It was worth a go right?
yeah they sent a cancelled order email.
I want my shipping money back - they didn't even mention that
im in the same boat.
I think they will refund tomorrow. If not, i will push for it.
they will refund the delivery fee tomorrow most likely, can't be charged if the haven't sent anything
I bought an item with them and will be annoyed if I am charged for it to be delivered. Given delivery costs more with the google homes. Hopefully they give the option to cancel the entire order.
Was your email a "Tax Invoice" which says "Order Cancellation Fee"?
Got same email
They could have at least apologised in the email.
It was obvious that they wouldn't honour the sale but the email didn't sound very polite. Maybe the person who typed it up was under stress?
I'd be stressed too if I had to work on new years day
They wanted to sound firm and assertive. If they apologize profusely for their mishap, then customers might feel cheated and within their rights to expect some sort of compensation for the mistake. By being authoritative, they will decide on their own terms on what to do next.
I can follow that logic but no one is asking for profuse apologies. A simple "sorry we had a technical issue" doesn't expose them to compensation claims under consumer law. I think going too aggressive can affect their brand and the perception of good customer service.
Yeah, agreed. A simple apology would've been polite. Just wanna point what've might been their logic behind the tone in their email :)
Completely agree. Not even a basic apology for wasting our time.
The key here is it is big waste of time on New Yearβs Day.
Entitled much? It was obviously a mistake.
I am calling the AGO first thing tomorrow
What is the AGO?
Australian Google Ombudsmen - 1800 466 453
Or 1800 GOO GLE
Cheers. Thanks for the clarification and the number. Will call also.
Why don't you buy two Home Mini for $78 then speak to Google Assistant and tell it to forward your audio complaint :p
Thanks for being the 8th person to post the email. I missed the first 7 posts.
Well I did try to remove it after I saw the others in the refresh, but your reply prevented me doing that. I guess the world will just have to deal with 8 posts the same now…
You can report your own comment & ask for it to be removed.
Racheal! Don't let the hate get to you! There's a strange mob mentality that occurs in the system glitch details.
I +1'd you!
As it mentioned on the email, sounds like they havenβt got the final decision what they are gonna do with this mess until tomorrow.
Well The Good Guys should refund me the cost of me using my internet to get the item, compensation for my stress causing me to nearly (a bit of exaggeration) have a heartattack, the cost of electricity, compensation for the time I wasted (they say time is money) and a refund for the items I bought.
One tissue coming your way!
notsure if serious
I want compensation for the DATA from your post projecting on my screen, the stress from your post has caused me, AND also for the time it took me to read your post. I except Itunes credit for payment. Thanks.
Sad violin music playing in the background…
I recieved two emails despite having one order.
I hope we'll see our $8 back. :I
I think people who are complaining were knowing very well they were pushing their luck too much. It was too good to be true.
This video describes how people are feeling towards the Good Guys right now:
stop complianting!!! i bought one too for ny punting but not expect honor it. do expect $8 back though
Same.
Email did not say that the order is cancelled. It just says the order cannot progress today but the order status will be updated tomorrow.
That's the spirit :)
Those who I know got the email no longer have the items in their orders on their account. Those who did not have an email are backordered on their accounts.
those backorder might disappear in anytime.
I am expecting all cancelled. They have hope though!
I would suggest ghost staff in main office is the reason for the delay to tomorrow.
Kinda guessed where it was going when orders turned to "backordered" .. that along with the email sent to store staff telling them not to honour it.
Looks like the backordering is their way of putting orders on hold till more staff can go through and find the ones that had 2 for $0 and work with customers regarding their orders (I would think anyone that just paid the shipping will get an automatic refund of their order and sorry email) and those who ordered something else alongside the mini's communication regarding if they want the other items in their order or a full refund
and.. for those who posted with anger, suggesting compensation, contacting ACA and so on (seriously) .. get over it :) we all knew it was not right and ordered with hope it would be honoured, but without expectation.. if you expected it then that's your issue, not TGG's⦠i am sure there is a sale on tissues somewhere ;) .
My reply would be.. βI confirm that I have seen the artwork but I assumed the offer in the artwork was wrong … why wouldnβt I ? Mistakes happen all the time …β
they did nothing against the rules of fair trading.. the catalogue and website both stated 2 for the price of 1 .. so it was not false advertising .. it was an error with the website coding.
time and effort? lol took me less than 2 minutes
you can still get the mini's from TGG or other's that have similar 2 for 1 deals
oh man i ran outta downvotes ages ago.
Received the same email too, kinda rude without any apologies from TGG
not impressed and will not buy from them in future
Your $ will be missed by the TGG for sure
https://i.imgur.com/9rMcHQq.png
It says when you click on them.
Nothing to be jealous about i doubt ill get anything more than my $8 + $2 back.
it even says the $2 telstra sim card with the pick up order is backordered for some reason.