Got 2 of The Same Items Delivered to Different Addresses, Both Are Opened, What Do I Do?

Dsquall on 30/11/2017 - 01:00
Last edited 30/11/2017 - 04:58 by 1 other user

Hey Ozbargainers,

Got a bit of an ethical dilemma on my hands. I purchased a moderately pricey item (round the hundred dollar mark) a few weeks ago and received it at my address and naturally, I got into it. This week, my dad tells me that I received a parcel at the family home (with the same item in it) and he's opened it up and had some of it.

It now appears that this is the same item that's been sent to both my old and new addresses. I can't really send it back anymore but really don't want to pay double for something that's caused by the fault of the vendor. I've also had a bad experience in the past where an item took 3 months to get here and I filed a complaint with paypal where I was refunded, the item finally did arrive and I told the seller that I had got it and was met with outright hostility and demands that I immediately pay for it.

Anyways, any advice would be nice.

Cheers!

Poll Options expired

• 4
  Tell the vendor and offer to pay full RRP
• 1
  Tell the vendor and ask for a discount
• 2
  Tell the vendor and refuse to pay
• 24
  Don't tell anyone, it's the vendors fault

• 

  garetz on 30/11/2017 - 06:16

  +4

  How is that your fault, its outside of your control you can tell the vendor, but why would you have to pay twice, how did they even get the information for a 2nd address. Smells fishy to me. I definitely would not pay for an item sent in error.

  • 

    hogwarts on 30/11/2017 - 07:45

    +1

    What I thought.

  • 

    Dsquall on 30/11/2017 - 12:03

    I had it posted to my residential address but my billing address is still at the family home

• 

  chumlee on 30/11/2017 - 06:38

  +3

  Don't ask here. Too many people disguised as preachers of ethics that most likely cheat on tax returns etc.

• 

  whooah1979 on 30/11/2017 - 06:39

  Do the right thing and ship it back in using the red mailing boxes.

  • 

    Dsquall on 30/11/2017 - 12:04

    +1

    The article is a perishable and is already opened, pretty much unsellable at this point

• 

  HardQuiz on 30/11/2017 - 06:40

  +1

  I like how your dad helped himself to the parcel and had few.

  Was it an edible $100 chocolate tray or what ? I’m intrigued

  • 

    tomsco on 30/11/2017 - 07:17

    +3

    Yep, wondering to. dad sounds like a cheeky git ;)

    Either chocolate or porno mags.

    • 

      onetwothreefour on 30/11/2017 - 07:49

      +3

      Definitely porno.

  • 

    Dsquall on 30/11/2017 - 12:04

    Bottle of whisky lol

• 

  mini2 on 30/11/2017 - 08:18

  +5

  Little far fetched but is it possible that your eBay delivery address is different from the address in PayPal and somehow the seller forgot they've already sent the item out once?

• 

  Ocker on 30/11/2017 - 08:37

  was the purchase made on Ebay?

• 

  BertieBrown on 30/11/2017 - 08:53

  +3

  If it were me, I'd let them know if only so that they can avoid the same thing happening in future.

  I'd imagine you could do it in a way that is sheerly a report of what happened, rather than going into detail about your intentions (to pay or not), I.E; 'Dear such and such, please be aware that I have received duplicate of X order on X date. I wanted to let you know so that you can avoid this in future. Thank you for the order, I hope you have a nice holiday, many thanks and kind regards, blah.' Or something to that effect.

  If it's something that would be subject to spoilage I'd imagine that they'd be inclined not to want it returned anyway, and I wouldn't be paying for duplicates of something I didn't intend to order.

  Hope that helps :)

• 

  pjetson on 30/11/2017 - 08:54

  I filed a complaint with paypal where I was refunded, the item finally did arrive and I told the seller that I had got it and was met with outright hostility and demands that I immediately pay for it.

  And did you pay for it?

  • 

    Dsquall on 30/11/2017 - 12:05

    +2

    Yup

• 

  try2bhelpful on 30/11/2017 - 10:05

  "I've also had a bad experience in the past where an item took 3 months to get here and I filed a complaint with paypal where I was refunded, the item finally did arrive and I told the seller that I had got it and was met with outright hostility and demands that I immediately pay for it."

  I had a similar experience with non delivery but the response of the sender was far different. When the package didn't turn up after a couple of months (I had been notifying them after about 3 weeks and they were asking me to wait for a while longer) they were happy to refund me. I said at the time I would notify them if it turned up and about a month later it did. When I notified them they thanked me for my honesty and I transfered the money across to them.

  I think your dad deciding to dip into "whatever it is" is a tad cheeky on his part.

  Your two choices are to 'fess up and see what they think (they may be willing to let you buy the second one at a discount) or you stay silent and see if they chase you up about the second delivery some day.

  • 

    Dsquall on 30/11/2017 - 12:08

    They're a pretty big retailer so I don't think they'll miss it and they probably have insurance to cover this sort of stuff.

    I've always had issues for being a good Samaritan, picked up a 50 off the floor the other day at the airport and handed it to the security clearance staff, rather than asking around if someone had dropped any cash guy just pocketed it away.

    • 

      try2bhelpful on 30/11/2017 - 12:11

      You don't know he didn't take it to the appropriate place afterwards. I found some money in a purse once with some keys, I took it to the local police station. I knew it was unlikely to get back to its owner but it was the right thing to do. Just because other people do the wrong thing afterwards doesn't mean you shouldn't do the right thing in the first instance.

      • 

        Dsquall on 30/11/2017 - 12:17

        Yeah just makes me hesitant to tell him cause I don't want to pay for something I didn't want if he turns out to be the kinda guy that denies all fault and tries to put it on me

      • 

        try2bhelpful on 30/11/2017 - 12:30

        @Dsquall: I can certainly understand the dilemma. I've had a few times in my life when I've been sorely tempted, and times when my response has fallen short, but I try to be as good as I can be. Karma has been pretty good to me in life, so I feel like I am tempting fate. However, I do think you have a problem given both packages have been touched; otherwise contacting them and getting it returned would be, pretty much, a no brainer to me. The problem will be if they contact you about the double delivery - what will be your reaction then?

• 

  HighAndDry on 30/11/2017 - 16:39

  Nah, you're pretty much in the clear - I'm assuming it's an edible food product? There's no way for you to 'return' it in any kind of saleable condition and no possible reason the vendor would want it back either. You can tell the vendor or not, but there's certainly no obligation for you to pay for the second mistakenly sent, received, and consumed product.

  Edit: Why do I never free bottles of whisky? But yeah, no way you'd be obliged to pay for it or send it back. So just up to you whether to tell the vendor or not.