Built a new PC and no post, no display - Doesn't boot - Ryzen

smiles on 22/11/2017 - 19:49

Hi Everyone,

Hoping someone will help me with the issue - Really annoying..

I recently built a new Desktop PC with the below config:

1) Amd ryzen 3 1300X CPU
2) ASRock AB350M Pro4 Motherboard
3) Corsair Vengeance LPX 4GB (2x4GB) DDR4 DRAM 2400MHz C14 Memory Kit - Black (CMK4GX4M1A2400C14)
4) GTX GeForce Ti 4GB LP GPU
5) 650W PSU Thermal take
6) DeepCooler Tesseract SW Case
7) TP Link Wifi Adapter

PCpart picker compatibility check passed
I made sure that all the connections are secured and are properly connected as per the Manual. Especially the front panel header connections

When I switched ON for the first time, there was no display ( HDMI on-board graphics port used to connect Monitor ) - No GPU and WIFI Adapter connected yet.

2 and 4th RAM slots were used starting from CPU..

Tried with 1 RAM on all different ports and tried with individual RAMs and combined but no luck

Tried with Crucial RAM of same configuration as Corsair but no luck

Have no cable for DVI or VGA - so testing with HDMI only

Followed all the steps from this link - No luck

Did not replace CMOS battery ( but removed and reinserted) since there were no beeps and left that was not necessary

Any suggestions please ?

Now I am left with 2 options .. Replace the motherboard assuming its defective or replace CPU….If it was memory, I would have got some beeps sounds..

But I noticed 1 thing.. If I boot with No RAM installed, I do get 3 beep sounds repeatedly indicating there is no RAM.

I am really running out of options - Pls help anyone.. thanks a lot in advance…

Computing

Comments

  • BensonP on 22/11/2017 - 19:57
    +11

    Ryzen CPU's don't have integrated graphics.

    Plug your GPU in and try again.

  • Axelstrife on 22/11/2017 - 19:57
    +2

    When I switched ON for the first time, there was no display ( HDMI on-board graphics port used to connect Monitor ) - No GPU and WIFI Adapter connected yet.

    Ryzen CPU's don't have on board graphics so the port on the motherboard will not work at all when you used a Ryzen CPU.

    insert a GPU and plug the monitor into that.

    • smiles on 22/11/2017 - 20:00

      I will try now and see if it helps

  • Yttrium on 22/11/2017 - 19:59
    +2

    Have you tried turning it off and back on again ?

  • smiles on 22/11/2017 - 19:59

    Oh no - If thats the case, why do they have ports on-board .. I checked the specs and I see on-board graphics…

  • idonotknowwhy on 22/11/2017 - 20:09

    So something is failing after the RAM check passes.

    Firstly, try plugging in your GPU alright? "GTX GeForce Ti" —- I assume you mean at GTX 1050Ti low-profile?
    Secondly, Try without the TP-Link device inserted.
    If that fails, Open the case, take a photo of what you've got. The entire system, including all the cables. Chuck it up on imgur and post the link in this thread.

    • smiles on 22/11/2017 - 20:36

      yes thats the right gpu - no wifi card inserted

  • smiles on 22/11/2017 - 20:36

    I tried with GPU connected via HDMI ( I guess I read somewhere that HDMI may not be detected ) - and as expected - No display.. I will try and post the picture…

    • yippy on 22/11/2017 - 20:39

      did you select hdmi as the input for the monitor?

      • smiles on 22/11/2017 - 20:40

        yes and HDMI no signal detected on the monitor - tried 2 different HDMI cables as well ..pic on the way soon

  • smiles on 22/11/2017 - 20:43

    Here we go - this is the PC picture - sorry about the cable management

    https://files.ozbargain.com.au/upload/119827/54108/build.jpg

    • undefined on 22/11/2017 - 20:51

      Difficult to tell from the picture but is there power into the graphics card.

      • smiles on 22/11/2017 - 20:53

        Yes I am sure coz the fan is spinning and this card doesn't require additional power.. so not power cable going thru to it

        all fans are spinning - not sure what is going wrong

      • idonotknowwhy on 22/11/2017 - 21:32

        The low-profile GTX1050ti's don't need external power.

  • smiles on 22/11/2017 - 20:47

    Surprisingly there is no beep - no signal - no red lED light whatsoever.. tried to connect it to my TV as well which has HDMI port - no luck .. looks like a mobo issue to me.. loosing the battle :-(

    • KaTst3R on 22/11/2017 - 20:57
      +1

      If there is an error, it should have a red LED light at least. Recheck the power to the mobo.

      • smiles on 22/11/2017 - 20:58

        power to mob is fine since all the fans work…

        • garetz on 22/11/2017 - 23:04
          +2

          fans require very little power, doesnt mean the motherboard is getting enough to operate. So the fans working is not any kind of indicator. I had a faulty board, and the fans still worked, makes no difference.

        • smiles on 23/11/2017 - 08:41

          @garetz: Makes sense but board is faulty , then y would it beep if no RAM is placed.. at least board indicates there is no memory

        • garetz on 23/11/2017 - 13:06

          @smiles: Reread what you just said, and it answers your own question, because the board may be faulty. 2 negatives don't make a positive in troubleshooting and vice versa. Just because it detects no ram doesnt mean the board is not faulty.

  • dheywood on 22/11/2017 - 20:54
    +1

    Your ram is not in the support list on Asrock website for that motherboard, and Ryzen is very fussy about ram.
    Your best chance of it working, after looking at the specs etc, is to put the ram in slots A2 and B2.

    As mentioned above, make sure the monitor is plugged into a GFX card port, and not a port on the motherboard. Also make sure the power is connected to GPU properly. Make sure CPU is seated properly and HSF secured.

    My guess is it is something to do with ram.

    • smiles on 22/11/2017 - 20:57
      • Looks like Corsair is supported and I am just using only 1 RAM
      • Yes, RAM is on slot A2 - second from CPU
      • Monitor is connected to Gpu hdmi port and it doesn't require additional power
      • CPU is perfectly in but not sure HSF is securely fitted however cpu fan is silent when spinning

      but no luck

      • dheywood on 22/11/2017 - 21:06
        +1

        Incorrect, the QVL for ram on that board has no 2400Mhz ram from Corsair listed. So that ram isn't technically supported and is more than likely the issue.
        Also, it really only listed dual rank ram (ram chips on both sides of the PCB, which appears the Corsair kit you listed above has) working when in dual channel (2x sticks in correct slots, depending on the speed of the ram).

        Edit: Do you also have both the 24pin and 8pin PSU connectors plugged into the motherboard? Make sure they are in properly.

        • smiles on 22/11/2017 - 21:47

          @dheywood, so do you think both Crucial 2400 MHz 4GB and Corsair 2400MHz 4GB are incompatible ?

          Shall i buy 2133 MHz ( any brand crucial or corsair ? )

        • dheywood on 22/11/2017 - 21:52

          @smiles: The Corsair model you listed in the original post is not listed as supported. It is possible that is the issue.
          You can find the list here: https://www.asrock.com/mb/AMD/AB350M%20Pro4/index.asp#Memory

          If you want to get a know supported ram model, just read carefully, some ram will be supported by Ryzen CPUs and some only supported by AMD APU CPUs. There is options for 2133Mhz all the way up to 3200Mhz and higher.

          I've got this same board with a Ryzen 5 1600 and some G.Skill 3200Mhz C14 (I bought this because it is know to run well at the rated speed of 3200Mhz). I haven't assembled my new machine yet, still deciding on a new case and what SSD to get.

          Edit: I would also recommend 2x sticks (dual channel) as performance will be much better. Ryzen CPUs love fast ram, so get as fast as your budget will allow, based on research of what ram works.

        • smiles on 22/11/2017 - 21:56

          @dheywood: Well, I thought if I insert 2400 MHz RAM, it would still run at 2133 MHz coz that is still supported…

        • dheywood on 22/11/2017 - 21:57
          +1

          @smiles: It isn't always as simple as that, generally with most systems yes, but from my research (I've done a lot before buying my Ryzen gear) and Ryzen systems can be very fussy about ram, especially at certain speeds (up around the 3200 are specifically).

          Edit: It is also less about the speed being supported, and more about the ram chips on the sticks of ram and the configuration used when building the ram sticks.

        • smiles on 22/11/2017 - 22:03

          @dheywood: alright - I will have to wait till weekend and figure out the problem.. thanks mate

  • NuclearWessels on 22/11/2017 - 20:55

    Two most common things to do are 1) disconnect everything that's unnecessary and 2) reseating the RAM.

    It's pretty unlikely but you also might want to check for a misaligned a motherboard spacer. My first PC I built I screwed that up and the USB wouldn't work properly.

  • Diji1 on 22/11/2017 - 20:58
    +2

    Have no cable for DVI or VGA

    Buy a DVI cable for 2 or 3 bucks because I'm pretty sure DVI gets priority over HDMI during early boot.

    So what is happening is your computer is turning on and showing message about BIOS or whatever but you can't see it because your computer is using DVI until set otherwise or Windows boots.

    TL;DR Use a DVI or VGA cable to see BIOS.

    • smiles on 22/11/2017 - 21:03

      ah - do u think so ? I was suspecting mobo defective?

    • BensonP on 22/11/2017 - 21:12

      Yeah I'd try the cheap cable over changing RAM :)

  • Mrbean007 on 22/11/2017 - 21:08
    +1

    Dont no if it will help as stated maybe bit more pressure on ram i had a similar issue on my i7 pc wouldn't nudge just a blank screen reseated ram started right up has your board have any error codes.

  • mskeggs on 22/11/2017 - 21:13
    +1

    Poorly seated ram or CPU is my bet if there is nothing.
    I haven't looked at the manual, but try a single ram stick, and in various slots.

    • smiles on 22/11/2017 - 21:22

      if that was the case - I would get beeps as per this

      • mskeggs on 22/11/2017 - 21:26

        Ok, don't try it ;-)

        Is the beeper connected?

        • smiles on 22/11/2017 - 21:28

          Yes PC speaker is connected - when I started my PC with no RAM, I get 3 beeps.. that proves.. :-)

          I played around with RAM as well - both crucial and Corsair but no luck :-(

        • Mrbean007 on 22/11/2017 - 21:31

          @smiles:

          Some times dont get beeps.

          http://forum.asrock.com/forum_posts.asp?TID=5177&PN=2&title=…

          Going with tupseh comment

        • mskeggs on 22/11/2017 - 21:33
          +2

          @smiles:
          That is an important clue, as it indicates the mobo is getting to post and to the ram check. So processor and motherboard are likely ok.
          My suspicions are on mismatched ram issue. DHeywood suggests a possible clock speed issue to check up thread suggesting only a matched pair in certain slots. That is what I would try next.

  • whooah1979 on 22/11/2017 - 21:15

    Esd.

    • smiles on 22/11/2017 - 21:29

      to make sure devices are not damaged , I frequently touched the case.. so very unlikely…thanks

  • smiles on 22/11/2017 - 21:36

    Guys, since i have a wireless keyboard and Mouse,,, I haven't connected them yet - I don't think that they would cause this issue.. Am i right? No Keyboard or mouse used in this entire process.. Is that alright?

  • idonotknowwhy on 22/11/2017 - 21:37

    @smiles: I can't see anything obvious that you've done wrong.
    One thing to try is disconnecting that case-fan. Sometimes those molex cables can be a bit shitty.

    Also, it sort of looks like your GPU isn't seated very well. Try screwing it into the case properly.
    If you're desperate, you could also try swapping it over to your other PCI-E port.

    Failing all that, probably RMA the motherboard.

    • smiles on 22/11/2017 - 21:48

      Surething mate - thanks for the help

    • SoresuMakashi on 22/11/2017 - 22:44

      Yeah, looks like that GPU might not be clicked in. Ensure that the lock is fully engaged, then try posting with your monitor connected to it.

  • apple2016 on 22/11/2017 - 23:14
    +1

    Did you have a go with vga/dvi cable instead of hdmi?
    Maybe the the video is not switching to hdmi.

    • zerocritical on 23/11/2017 - 08:22
      +1

      ^^ This. I've seen it quiet often that PC just outputs display signal on VGA first. You can later switch to HDMI

  • Ryanek on 23/11/2017 - 08:34
    +1

    I'm betting on a dodgy power supply.

    • garetz on 23/11/2017 - 13:09

      Most the time its either the motherboard or power supply.

  • smiles on 23/11/2017 - 13:23

    I am really not sure as how would I know if its faulty Motherboard or PSU ? PSU seems to be doing its best - very silent - fan spinning and powering up mobo… RCA is tough :-(

    • HighAndDry on 23/11/2017 - 17:35

      Edit: Ignore - you don't get beeps.

      • smiles on 23/11/2017 - 19:08

        Sorry - what was this about?

  • ddrex on 23/11/2017 - 19:46

    Just finished my similar build and i had the same problem. I had vga, dvi and hdmi cables and none worked. After googling for a while came up over someone saying to rub the ram connectors clean with rubber.
    Did that, replugged the ram sticks and voila, pc booted up fine.

    Worth a try ;-)

    • smiles on 23/11/2017 - 19:53

      @ddrex, mate thats a good news.. Did you use 2400MHz RAM and did you use the GPU HDMI port to get the display ? Have you tried resetting the CMOS battery as well ?

      • ddrex on 23/11/2017 - 22:25

        I used gpu hdmi and ram is gskill 3000mhz.
        I tried resetting cmos by shorting the pins, it didn't help.
        I cleaned the ram with a thick rubber band (it was handy) and noticed some dust/dirt on it after cleaning. That might be why it wasn't detecting ram in any slots, so i believe that was the culprit for me.

        I bet it's something simple in your case too, but the fun part is to find what…

        • smiles on 23/11/2017 - 22:31

          I did clean the RAM with an eraser but it didn't help me…

        • ddrex on 23/11/2017 - 22:35

          @smiles:

          Sorry mate, out of suggestions.

          Good luck with it.

  • smiles on 23/11/2017 - 21:20

    Alright Guys - here is the latest update:
    1) Unscrewed & reconnected the Motherboard from Case
    2) CPU and HSF reinstalled firmly - connected power and the CPU Fan header
    3) MB pin connector secured connected
    4) Rubbed RAM gold pin section with eraser as suggested and placed it in A2 slot as well as B2 slot in separate tests. ( Only 1 Corsair 4GB DDR4 2400MHz inserted to test)
    5) Firmly inserted GPU GeoForce GTX 1050Ti 4GB Low Profile card into PCI-E 2 slot next to CPU and fastened with screws
    6) Used a brand new HDMI cable to connect Monitor with GPU. { Issue is that my GPU has DVI port and my monitor has VGA port ,, so can't really use any other port except HDMI }
    7) Chassis fans unplugged
    8) Front panel headers connected and used Power switch to Turn ON the PC
    AND ………… AS USUAL PC turns on, Fans ( CPU & GPU ) spin, BUT no display
    BACK to the same problem.

    Can't really figure out the problem ———MOBO or PSU or CPU or GPU problem ?? Oh God help me

    • idonotknowwhy on 23/11/2017 - 21:27

      Where did you buy it? Take the PC into the store you bought the mobo from, and have them test it for you.
      Could be a DOA (which they should replace on the spot for you).

      • smiles on 23/11/2017 - 21:52

        this was from futu online eBay store - when there was 20% off sale .. wondering if they have any store here in Sydney so I could take my PC to them…

    • alvian on 23/11/2017 - 22:11

      Do you have another PC for testing? Plug the PSU (and later the GPU) into a working PC to rule out these two components.

      • smiles on 23/11/2017 - 22:29

        Unfortunately this is my first PC build and have another laptop :-(

        • alvian on 23/11/2017 - 22:47

          Borrow one from a friend/family/neighbour?

          Bring your setup into a PC shop and pay a little money for diagnostics?

          Call up one of those "no fix, no charge" techie?

          You really are in a pinch because you have no way of testing the individual parts.

        • smiles on 23/11/2017 - 22:49

          @alvian: thanks for the suggestions mate - I will try that immediately

        • idonotknowwhy on 24/11/2017 - 08:36

          @smiles: You could probably get an airtasker to come and diagnose/possibly fix the problem for you. Create a new account with someone's $25 referral code, and you'll probably be able to get it for ($50 - $25) = $25.

  • smiles on 24/11/2017 - 14:02
    +7

    OK Guys, I got my PC verified by a professional and he tested the components and proved that Motherboard is the culprit.
    :-( RMA initiated - Need to wait for 1 week to get a replacement

    Thanks to all my Ozbargain friends who helped me.. You guys are Awesome.. Love you all..

    • GarrusVakarian on 24/11/2017 - 18:36
      +1

      Shame about the need for professional help in a sense that the monetary savings is less. It might have been necessary anyway, seeing as the mobo was from an online vendor.

      All the best for the next mobo!

  • echineon on 24/11/2017 - 18:26

    might be late but are you sure you plug in the 4+4 CPU power header instead of the 6+2 PCIE? Seen it happened before.

    • smiles on 24/11/2017 - 19:52

      Yes I was using 4+4 pin

  • smiles on 08/12/2017 - 11:50

    Alright Guys - Got a replacement Motherboard from futu and its all up & running.. My observations with this build:

    1) Even if the mobo is defective, it may still behave like it is normal and would give beeps confusing us to believe that some other part may have gone wrong
    2) You could use any RAM as long as it is speed compatible - I used a RAM which is not even listed on compatibility of this Mobo and it still works.. so chances of RAM being wrong is very unlikely
    3) If PSu is defective, which usually is rare, then its not easy to detect if its a faulty PSU since all the fans work without any issues..
    4) On first boot, post build, it is alright to use Wireless devices like Keyboard and Mouse - they will work absolutely fine
    5) HDMI cable should work 100% with the graphics card on first boot - you don't need to look for DVI or VGA cable…

    All the best and have fun !!

    • SSX3 on 08/12/2017 - 17:05
      +1

      Am way too late to the party but good to hear you got it working.
      I want to add for possible future readers that I bought parts and ran into similar issues, took parts to a friend's place and decided it was a DOA motherboard and took it back to umart who breadboarded it and proved to me it was working but then also flashed a firmware update just in-case which turned out to have solved an incompatibility between mobo and some component probably RAM : ) AND because it was a warranty claim type issue and not a support session it was free too!

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