So my sign-up bonus for an ANZ Rewards Platinum credit card back in May was $0 annual first-year fee and a $250 Westfield gift card, which required a $2500 spend within the first three months. Their commitment was to send out the gift card within 3 months of me meeting the minimum spend requirement.
I called them on 6 November (last Monday) pointing out that I had met the target in July and it had been more than three months. They said they were looking into it, so I called them again on Tuesday and was informed that the request had been passed to 'admin' and that it can take a few days. I then called them on Friday to be informed that 'admin' had passed it on to 'support' who also may take a few days. I called them again today (Tuesday) and was told that this was happening to many ANZ customers, and was due to a hold up receiving the gift cards from Westfield.
Finally having enough, I pointed out to the lady I spoke to that I can quite easily go onto Westfield's website and purchase a gift card and send it to anyone I like and that it's really not that hard, and that I think ANZ have a responsibility to do this for all of their customers which are overdue to receive the cards. She (not unexpectedly) said she understood but was not authorised to do something like this.
So with no more information regarding an ETA on the gift card, I'm wondering if anyone has any ideas for chasing this up further. I could just call up and cancel my card, I suppose, which would mean I get to (possibly) at least plead my case with their retention team. Is anyone else in the same boat here, or have otherwise been held up on their promised sign-up bonuses?
ACCC - this would seem to fall under misleading advertising.
Just to clarify, the usual course would be to:
Escalate to someone with authority,
Mention (not threaten) ACCC and misleading advertising,
Give a reasonable timeframe (7-14 days?),
Report to ACCC and CC the bank manager in.