So long story short I purchased a pair of football boots from Rebel Sport online paid with PayPal and had them delivered (no dramas).
The boots themselves started to split a few months later which I thought was unacceptable for a pair of +$300 boots so I sent through a photo to their support and they advised me getting an exchange/refund wouldn't be a drama I could either send them back or return them to a store (easy!).
So I went and took them back to the store and was told it wouldn't be a problem I could have them exchanged or refunded so I chose the refund so I could go and buy another pair at my discretion. I was advised in store that because I paid with PayPal they would have to put in a request and have it sent back to there (no worries!).
I get home that day and have an email there from Rebel Support letting me know that because I paid with PayPal a few months prior they would have to get in touch with their finance team and have a refund organised directly to be put into my bank account and asked for my details which I provided promptly.
This was on a Friday so I wait till the following Wednesday haven't heard anything so I shoot through another email. No reply. I wait another 3 days so one week from the original return date still nothing so I send through another email. I finally get a reply to this one;
Hi Adam,
Thank you for your enquiry regarding your refund.
I have escalated your enquiry onto our Online Team to investigate and respond to.
We apologise for the delay with your refund.
If you have any other questions, please do not hesitate to ask.
Wishing you a wonderful weekend.
Once again that is on a Friday so I patiently wait till Tuesday and nothing so I send through another email. No reply. Wednesday I send through another. No reply.
So I think right enough is enough so I call up their support. Spoke to a girl who seemed very helpful. Advised of the process she will let her team leader know who will put through a request form to the finance team who will then organise the refund.
I wait again….
Nothing. So I call up a second time coming up on the 3 week mark from the original return date. I speak to another support rep he advises me that he is very familiar with the process. He has his team leader right there with him and he will send through the correct form to finance and have the refund organised ASAP.
Once again nothing. As you can probably understand I am becoming very frustrated at this point so I call again. I speak to a lady who is very concerned and seemed lovely on the phone she shares my view of how ridiculous this is and has become and tells me she will call me back. She does! I get a call back and she double checks all the details with me. She tells me she has been across everything and found out finance only do one set of deposits per week and this is on a Thursday. (I am calling on the Wednesday just passed) she ensures me she will do everything she can to make sure my refund will be part of that Thursdays deposits. She also tells me she will send me an email with the result. No email.
I call up on the Friday (The 3 week mark 03/11/17) and by chance get the same lady I most recently spoke to. She tells me that her team leader definitely put the form through and they never hear anything back or get any sort of confirmation from finance great!. She does advise that a bank deposit takes 2-4 days which I understand however does not seem interested in getting involved with it any further.
So it's now Monday 06/11 and here I am all this effort for a refund for a pair of bloody boots that isn't an issue other than getting somebody in their finance department to do their damn job.
I mean I actually find it pretty laughable at the moment but ahhh yeah? Where to from here?
Chargeback/PayPal dispute?