How to Contact UberEATS for a Refund

Laakr13 on 21/10/2017 - 11:41
Last edited 21/10/2017 - 13:21 by 1 other user

Hello OzBargainers.

On wednesday I ordered food from Alic's Thai (Newtown) via UberEATS. Order confirmed, charged $38.00 and will be delivered within 15 mins.

Somewhere around 5 mins before the order was delivered, it was cancelled. I got in touch with the person who was supposed to deliver the order and informed that he will reimburse the $38.00 and that I have to order again because wrong order was sent. Buying his word, when I was about to order again, I noticed that I was charged again for $40.00. I didn't order the second time and immediately called the restaurant and they claimed that it wasn't their fault and I have to contact UberEATS for this. Then a few minutes later the restaurant called again and said that they will send my original order and wont have to pay the $38.00 again because they are not going to reimburse it and for the $40 they are not responsible for and I have to contact the company.

I looked online for a customer service to contact but ended up in vain. Couldn't find anything. I was wondering whether this happened to any of you and if it did how did you guys ended up resolving this.

Thanks in advance.

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• 

  Seraphin7 on 21/10/2017 - 12:42

  Chargeback.

• 

  nvde on 21/10/2017 - 12:47

  few weeks ago it wouldn't let me cancel an order but the option for the call centre came up and they cancelled it and around 10 days later the pre-auth for the charge was revoked.

• 

  thatonethere on 21/10/2017 - 13:21

  You can contact them thru the UberEats app. I did that a few weeks back.

  Normally Ubereats delivers via car which is good for our suburb as it is "up a hill" from the restaurant area. But recently they have started doing bicycle couriers like Deliveroo - unfortunately the hill is deceptive and takes 30 mins so the food is stone cold.

  I didn't get a refund but they did contact me quickly and gave me a $10 voucher.

  I asked them not to do bikes for me - but they couldn't do that…

• 

  CLoSeR on 21/10/2017 - 15:42

  +1

  Contact Uber from within the app.

  From their FAQ:

  What if I have a problem with my order?

  We’re here to help. Once you’ve placed an order, just contact our support team from within the app and we’ll take care of your issue.

• 

  JimmyF on 21/10/2017 - 16:20

  +1

  Ubereats, click help. Follow the bouncing ball.