[NSW] Car Green Slip Refunds via Service NSW

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syba on 03/10/2017 - 02:48 service.nsw.gov.au (8731 clicks)
Last edited 19/03/2018 - 13:36 by 2 other users

The NSW Government is reforming the CTP Green Slip scheme and is making premiums cheaper for most vehicles from December 2017, so if you purchase or renew your Green Slip before 1 December you would have paid pre-reform prices. Those people will be entitled to a refund on their premium. It will be calculated on a pro-rata basis so the closer you purchase a policy to 1 December, the greater your refund will be.

Is worth putting a reminder on this (click on the reminder link below) so that you can claim you refund in December. CTP Refunds have started. Please visit the main link to lodge your claim. You will be required to enter your bank account (BSB + Account) number.

Note refunds don't apply to motorbikes - instead, injured motorcycle riders will get more benefits and their prices won’t increase.

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    PJC on 19/03/2018 - 17:11

    +1

    Thank you.

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  jpl on 19/03/2018 - 21:08

  +1

  This is one of the most INSECURED way to claim money.

  Anyone with your driver's license can register ServiceNSW on your behalf and anyone that has rented a property, bought a car under mortgage, subscribed to a phone plan, applied for a bank loan, test drove a car, would have their DRIVER LICENSE photocopied somehow.

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    kerfuffle on 19/03/2018 - 21:11

    Don't you need the number at the top left hand corner on the back of your licence in order to link the RMS part of your records to Service NSW? I set my dad's one up today and I needed the back of his licence. I understand your concerns, but don't they just photocopy the front of your licence only?

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      jpl on 19/03/2018 - 21:12

      +1

      most agencies copied both side.

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  ATTS on 20/03/2018 - 09:29

  it says to claim do that below

  Select the 'Claim online' button.
  Log into or create your account.
  Follow the prompts to claim a CTP refund.
  Review and submit your claim.

  however i couldn't find the "claim online" button? could someone tell me where that button is?

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    jpl on 20/03/2018 - 09:32

    The button is intermittently showing and disappearing. The website is heavily hammered.

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      ATTS on 20/03/2018 - 09:36

      oh right, thanks

      also would like to know for future, do you have to link the myservice account with "roads" to be able to claim the refund?

      when i try to link it says

      Link to Roads
      Sorry, linking unsuccessful
      There's no mobile number or email address registered to your Roads and Maritime record. For security reasons, we can't link your accounts online. To change your Roads and Maritime records, call us on 13 77 88.

      also are you able to do the refund in person instead?

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        1bug on 20/03/2018 - 11:16

        do you have to link the myservice account with "roads" to be able to claim the refund?

        No. I created a MyServiceNSW account and then followed the prompts. They ask for:

        • Rego and Personal Details.
        • ID Verification (I used Driver Licence).
        • Bank Account Details (there's an option to SAVE bank details to MyServiceNSW Account).
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        ATTS on 20/03/2018 - 11:23

        @1bug:

        thanks for that

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    apokalypsez on 20/03/2018 - 18:19

    can't find the Claim anywhere…just registered

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      jpl on 21/03/2018 - 08:55

      The refund server is poorly executed, Service NSW asking people on twitter to claim late night.

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  OzyBe on 20/03/2018 - 09:43

  And the apology they put up on their site saying they were not expecting the traffic they received.

  Surely they could use some common sense, and look at the number of eligible NSW registrations, and make the assumption that most people are actually going to want to get their money back.

  To make things worse, they are advertising the CTP refund on prime time tv.

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    ocoolio on 20/03/2018 - 09:57

    Not to defend them, but surely you understand that not the top tier engineers join the government to build CTP refund websites, right?
    Scaling systems like this is something that most (99%+) software developers don't have experience with, so I understand.

    Having said that finding reliable companies who could help would be a good idea - but then that's what they did with the Census and IBM. And that failed miserably.

    It's far from an easy answer, but I agree, it's very annoying.

    (EDIT: to be fair, I've personally found IBM consultants in Australia generally unskilled but from the government perspective surely IBM has to be a reliable choice, as the IT companies who actually employ the best deal with their own problems only, like Google, Amazon, Facebook, etc.)

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      jpl on 21/03/2018 - 09:02

      Good observation. Too many software developers not aware of scales.

      I think this refund service is behind salesforce. Google can tell how GOOD salesforce is ^_^

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  1bug on 20/03/2018 - 18:35

  From the ServiceNSW website…

  Important information about CTP refunds
  You can apply for your CTP refund online between 7.00pm and 7.00am Monday to Saturday and all day Sunday.

  You have until 30 September to claim your refund, so there is no hurry.

  NOTE: The <Claim Online> button is visible only during the specified hours above.

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  whodidthat on 20/03/2018 - 20:07

  What a typical government stuff up.

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