eBay Personal Delivery

Lfishychair on 31/08/2017 - 20:48

Hi, first time poster in forums here, please let me know if this is in the wrong category or something.

I'm selling a custom loop PC on eBay at the moment. I am worried it will get damaged during shipping (as it is hard tubing), so I've said in the description that I will be delivering personally to the buyer (Sydney area only).

Is this allowed, and is there anything I should watch out for (such as chargeback via paypal etc)? I've listed postage price as $0 and let the buyer know very clearly in the description that I intend on personally driving it out to the buyer.

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Comments

  • whooah1979 on 31/08/2017 - 21:08

    so I've said in the description that I will be delivering personally to the buyer (Sydney area only).

    don't do it. there is happy ending by being nice.

    • fishychair on 31/08/2017 - 21:08
      +1

      there is a happy ending by being nice?

      • whooah1979 on 31/08/2017 - 21:10
        +1

        you leave yourself open to an inr dispute, which you'll lose because there is no pos or a pod.

        • fishychair on 31/08/2017 - 21:11

          Sorry, but what does INR/POS/POD mean? (I guess POS means proof of sale and POD is proof of delivery?)

          Do you have any suggestions on what I could do? Maybe wear a gopro or something?

        • whooah1979 on 31/08/2017 - 21:14
          +5

          @chair:

          Do you have any suggestions on what I could do?

          there is only one way to complete this transaction. you must ask the buyer to pay with cash after they power up the pc and test it.

        • fishychair on 31/08/2017 - 21:16

          @whooah1979:

          Isn't asking for cash after listing from eBay's site against its guidelines/rules? That definitely sounds good though. How would I say it without getting my account banned etc?

        • fishychair on 31/08/2017 - 21:19

          My bad, found the cash on delivery option. Thanks for the help! :)

        • whooah1979 on 31/08/2017 - 21:19
          +1

          @chair:

          Isn't asking for cash after listing from eBay's site against its guidelines/rules?

          no. the seller is legally allowed to ask the buyer to pay with cash.

        • fishychair on 31/08/2017 - 21:22

          @whooah1979:

          So I just had this pop up: http://puu.sh/xo19M/a8b7089dfc.png

          What should I do?

        • MorriJ on 01/09/2017 - 00:43

          @chair: You have to accept Paypal if you are listing on ebay, no two ways about it. You can have paypal + cash on delivery, but buyer gets to choose how they pay.

          What you need to do is the following:

          • set to pickup only
          • add in the advertisement free delivery within Sydney area is available.

          Paypal doesnt offer buyer or seller protection for pickup items.

        • Qkumber on 01/09/2017 - 09:01
          -2

          @chair: You can select bank deposit rather than paypal as that is an electronic payment. This also prevents them charging back claiming it wasn't delivered. You can also take a photo of them holding the item at their door when you give it to them. This may be a bit stalkerish though :)

        • Quantumcat on 12/09/2017 - 15:01

          @Qkumber: You have to allow either PayPal or merchant credit card. You can't do bank transfer only anymore.

  • Aniseed Steed on 31/08/2017 - 21:14
    +1

    I'd accept cash only.

    • fishychair on 31/08/2017 - 21:15

      But then isn't that against eBay's guidelines? I'm selling on eBay because I can currently exclude final fees for an item and eBay tends to have a lot more exposure than gumtree.

    • fishychair on 31/08/2017 - 21:18

      My bad, found the cash on delivery option. Thanks for the help! :)

      • Ughhh on 31/08/2017 - 21:23
        +3

        "Cash on Delivery" most likely means Aust Posts COD service, so it's not exactly what you think it is.

        If you are personally delivering the item, only accept cash. You can allow 'local pickup' as an option and the buyer can select 'local pickup'- but obviously you're delivering the item.

        • fishychair on 31/08/2017 - 21:24

          Ah I see, thank you! :)

        • fishychair on 31/08/2017 - 21:32

          Would you happen to know why I am unable to uncheck PayPal as a payment option? This keeps popping up even after I select "Local Pickup only"

        • Ughhh on 31/08/2017 - 21:35

          @chair:

          Paypal option is a requirement on ebay, regardless of postage method, as its their safe method for buyer protection. You can't uncheck it.

          Just contact your buyer and ask him about your proposal. Just because paypal is ticked, doesnt mean that he has to pay that way. Just tell him to no pay after committing to buy on ebay.

        • fishychair on 31/08/2017 - 21:36

          @Ughhh: Got it, thank you so much for your help! :)

        • Ughhh on 31/08/2017 - 21:47
          +1

          @chair:

          Forgot to mention, when you meet and are about to exchange money/item. Ask the buyer if its ok if you cancel the transaction. This eliminates the chance of disputes.

          If you still want the transaction to through ebay and use the no fee promo, you're better off sending it via a postage company. Use a bigger box, put lots of padding in it.

  • currentfad on 31/08/2017 - 21:31
    +1

    If you're going to deliver it personally, why not just sell it on Gumtree or a group on FB or some other PC site?

    • fishychair on 31/08/2017 - 21:32

      I have it listed on Gumtree and Facebook as well, but I believe eBay has the largest audience so I will get more exposure.

      • currentfad on 31/08/2017 - 21:34
        +1

        True but you will be paying fees in exchange for the exposure. Plus it's not worth the risk going through eBay/Paypal if you're gonna deliver it yourself. Most likely will go against your favour if the buyer's intention is to scam you.

        • fishychair on 31/08/2017 - 21:35

          I've currently got a promotional offer from eBay, where I can list something with all fees waived. You're right about the PayPal thing. What do you think of getting a signature from the buyer and/or recording the delivery/testing with a gopro or something?

        • currentfad on 31/08/2017 - 21:37
          +1

          @chair: It is very hard to prove those things in practice because you'd have to prove that absolutely nothing was tampered with up until the point if the buyer decides to pull some dodgy crap, which is where a postage company differs because they're basically an objective middleman in the transaction to prove legitimacy. Even if you use a GoPro the buyer could be like that wasn't me etcetc which will just end up being a massive headache.

        • fishychair on 31/08/2017 - 21:39

          @currentfad: Hm, do you think I should take the listing off eBay and just sell on Gumtree/Facebook? I feel like I have a lower chance of selling on those sites, I've only sold things via eBay and never through Gumtree before.

        • currentfad on 31/08/2017 - 21:39

          @chair: Which FB page/s have you posted on?

        • fishychair on 31/08/2017 - 21:40

          @currentfad: I've posted in my UNSW Computer Society but apparently people outside of the group can see it, as a man (stranger) I don't know just messaged me about it a few weeks ago, "Hi I am interested in this", but never got back to me. I should probably go post it in several groups now that I think about it.

        • currentfad on 31/08/2017 - 21:42

          @chair: Yeah no one except those in the group will be able to see that. Try this one: https://www.facebook.com/groups/bsscomputers/

          They are strict with their posting guidelines so please make sure you read them. However you get massive exposure if your product is priced reasonably.

        • fishychair on 31/08/2017 - 21:43

          @currentfad: No it was REALLY weird, some random guy NOT in the group contacted me about it, and it appeared in the public marketplace. My mate checked it out, (he was not in the group), but he could see the listing. I'll post it in that group, thanks :)

        • fishychair on 31/08/2017 - 21:45

          @currentfad: I guess I should take the listing off eBay right? I'm just a bit cautious because I only have one "no final fees" offer.

        • currentfad on 31/08/2017 - 21:45

          @chair: Oh right I get what you mean now. Yeah not sure about that, never really used those features in FB. But yeah, definitely give this page a try - it has 18k+ members who are actively looking to buy PC parts/whole builds etc so yeah. Good luck!

        • fishychair on 31/08/2017 - 21:46

          @currentfad: Thank you so much for your help! :) I really appreciate it

        • currentfad on 31/08/2017 - 21:47

          @chair: That's up to you I guess, but I would definitely advise against delivering it yourself as it's pretty much the same as delivering without signature. You can very easily get screwed over and it can cost you a lot of time & effort to get it sorted if the buyer is a jerk.

        • fishychair on 31/08/2017 - 21:47

          @currentfad: Yeah, I guess you're right, I'll go cancel it now, thanks for your help tonight! :)

        • currentfad on 31/08/2017 - 21:48
          +1

          @chair: All good :)

        • currentfad on 31/08/2017 - 21:55
          +1

          @chair: Also just some tips when posting. Follow all the rules in the sidebar. Remember to have photos of it. And if you are only selling the build as a whole and not shipping, reinforce the fact that you are not parting and not shipping. Otherwise lot of people will ask "parting?" or "interested in shipping?" if you don't make it 100% clear :P

  • Some Human on 31/08/2017 - 23:39

    I had a buyer who wanted to pick up an item, but I don't do pickup. I told them if they paid cash I would deliver it to their door on my way home from work. They agreed, I went there, they gave me money, I gave them the item, transaction went well. No issues.
    As long as you state cash only, it should be fine.

  • ash on 01/09/2017 - 00:27
    +1

    Type up some sort of receipt/invoice, state both you and buyer's names, details of the transaction - the product name, date and time, and a statement that goods has been delivered and accepted in working condition. Remember to get two copies and when you delivery ask them to sign the document, keep one for yourself. For extra security ask some form of ID (show yours too) and take a photo with the ID and the signed document on the spot. In the delivery option just make the auction "pick up" , don't use delivery option as paypal may ask you later for tracking number. Keep all communication with your buyer, use ebay's messaging system when possible. Good luck

  • MorriJ on 01/09/2017 - 00:46

    Paypal doesn't offer protection to items set for Local pickup only or delivery.

    Set the sale to pickup only and state in the advert that you will deliver it in the Sydney area.

    FROM: https://www.paypal.com/au/webapps/mpp/ua/useragreement-full#…

    Limitations

    S5.1 The PayPal Seller Protection Policy will not apply to a transaction if:
    More than one payment is received for a single transaction;
    You combine items purchased through separate PayPal payments into a single shipment;
    You do not provide Proof of Shipment or respond to our requests for information in a timely manner;
    The item is delivered in person or picked up in person;
    The item is shipped to an address not listed on the “Transaction Details Page”;
    The payment is a Personal Transaction;
    The payment is made through:
    Guest checkout outside of eBay;
    PayPal Here;
    Mass Payments; or
    Direct Card payments through PayPal (including Virtual Terminal and Website Payments Pro – Hosted Solution or API);
    The payment was not made in exchange for a tangible good;
    The item sold is or includes travel tickets, quasi-cash, gold bullion, a gift certificate, downloadable or streaming content, a licence for digital content or a service;
    The item is a vehicle (including cars, motorcycles, caravans, boats and planes);
    The buyer claims the item is significantly not as described;
    You have not complied with the terms of this Agreement, any of its incorporated policies, or any specific directions provided by us; or
    The buyer files a claim through a buyer protection policy or similar policy other than the PayPal Buyer Protection Policy.

    • currentfad on 01/09/2017 - 01:12

      I think OP's listing is set to "free postage" but they plan on delivering it themselves. Correct me if I'm wrong OP.

      • fishychair on 02/09/2017 - 09:41

        Nah, you're right, I've ended the listing though, Facebook post seems to be doing well, already got a couple people interested.

        • currentfad on 02/09/2017 - 22:52

          Sweet man good to hear :) Hopefully you get a sale. Your build looks bloody sick!

  • Euphemistic on 01/09/2017 - 09:15
    +1

    … and if you sell it on ebay, deliver and get paid in cash don't forget to 'cancel' the sale to get a refund on your selling fees. The seller will still be happy, you will still have cash and no item and ebay wont take 10% of your sale price for a 'no sale' because the item was 'broken' or 'no longer available'

  • foxmulder on 01/09/2017 - 10:34
    +1

    What's your product look like? Any link?

  • cardboardbox on 02/09/2017 - 20:49

    Im not sure if this helps but I sold an item with an approximate postage cost for a large-ish and heavy item ($20?) and then realized after it sold that it was near impossible to package safely. I ended up hand delivering it and the buyer was fine with it.

    If you can determine a fair price for your time and effort to deliver, then there shouldn't be an issue surely? You've just carried out the delivery function yourself instead of outsourcing it to pack and send or a courier company.

    The damage issue is separate as that's goes to your contract of sale.

    • Ughhh on 03/09/2017 - 08:30
      +1

      If you can determine a fair price for your time and effort to deliver, then there shouldn't be an issue surely? You've just carried out the delivery function yourself instead of outsourcing it to pack and send or a courier company.

      You have no proof you delivered it if the buyer decides to scam you and open a Item not received dispute. You would lose. Any signitures, videos etc you have/take is not considered 'proof' according to eBay/PayPal terms. You were lucky.

  • WreckTangle on 02/09/2017 - 21:21

    I don't understand why the buyer can't pick it up from you. Buyers picking up is a common ebay transaction. Is it because you don't want them to know your address?

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